2 outdoor pools, pool umbrellas, pool loungers

Reviews of RiverTown Hoi An Resort & Spa

4.5 out of 5
RiverTown Hoi An Resort & Spa
47 Thoai Ngoc Hau Street, Cam Pho ward, Hoi An, Quang Nam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 767 out of 999 reviews" "
Rating 8 - Good. 200 out of 999 reviews" "
Rating 6 - Okay. 20 out of 999 reviews" "
Rating 4 - Poor. 7 out of 999 reviews" "
Rating 2 - Terrible. 5 out of 999 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and very luxurious for the price w friendly staff and an all inclusive breakfast buffet w/ 2 pools…1 for families and 1 for adults. Within walking distance to Hoi An attractions.
Stayed 2 nights in Apr 2024
Response from Tram Nguyen (Ms.) - Front Office Talent on 20 Apr 2024
Xin chao George,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .

10/10 Excellent

Quentin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and tranquil hotel which sits in its own lovely gardens. With two pools to choose from and other great facilities like a gym, wellness centre, use of bikes this place is a gem.
Stayed 3 nights in Apr 2024
Response from Huong (Ms) Front office talent on 13 Apr 2024
Xin chao Quentin, Warmest greeting from RiverTown resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on Expedia. Your wonderful compliments about our nice swimming pool, nice hotel with lovely garden, professional service are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing RiverTown resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursHuong (Ms.)Front Office Talent

10/10 Excellent

Tu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have loved to stay more than one night in this lovely hotel. The staff were friendly and helpful. The location was perfect to walk to the night market. Lastly, the buffet breakfast had a wide variety of food to cater for everyone. We would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Tram Nguyen (Ms.) - Front Office Talent on 20 Apr 2024
Xin chao Tu,Thank you so much for your wonderful review on Expedia. We greatly appreciate the time and effort you spent on sharing your real experience about RiverTown resort and spa.We take great pleasure in knowing that we have succeeded in making your visit to Hoi An an amazing and relaxing one. We are so thankful for your compliments about our extremely nice and polite staff, nice location at the hotel with excellent food and drink service, best restaurant and breakfast ever. Your sincere comments will help us with our continuously effort to improve the service quality.Thank you again for choosing RiverTown resort and spa and do hope to have the pleasure of welcoming you back in the near future.Tram Nguyen (Ms.)Front Office Talent

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and garden areas are beautiful and well maintained. The restaurant has great food choices and the staff is kind and friendly. Rooms are comfortable and clean. Super easy to get into the ancient town. We loved our stay. Would absolutely return!
Stayed 3 nights in Mar 2024
Response from Tram Nguyen (Ms.) - Front Office Talent on 3 Apr 2024
Xin chao Vanessa,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .

10/10 Excellent

Kirk

Stayed 2 nights in Mar 2024
Response from Tram Nguyen (Ms.) - Front Office Talent on 20 Apr 2024
Dear Kirk,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive review score like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent

10/10 Excellent

Ahmad Hairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - comfortable walking distance to the town center yet distant enough to avoid bustling crowds. Great and helpful staff!
Stayed 2 nights in Mar 2024
Response from Tram Nguyen (Ms.) - Front Office Talent on 17 Mar 2024
Xin chao Ahmad Hairi,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tram Nguyen (Ms.)Front Office Talent .

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general, we highly appreciate the resort. However, it should be noted that there is a minor concern regarding the room reservation on the riverside. Regrettably, the presence of a metal bridge nearby has resulted in some noise disturbances.
Stayed 4 nights in Feb 2024
Response from Huong (Ms) Front office talent on 20 Feb 2024
Xin chao Roy,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service. We are really sorry about the noise from the bridge. Actually, it is out of our control. We hope the goverment will build another new one soon. Next time, if you come back to us, we will take well noted and arrange a room in quieter area for you.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Huong (Ms.)Front Office Talent

10/10 Excellent

marie-anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2024
Response from Huong (Ms) Front office talent on 20 Feb 2024
Dear Marie-anne,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent rating is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Huong (Ms.)Front Office Talent

10/10 Excellent

Andrew, Ardrishaig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Tram Nguyen (Ms.) - Front Office Talent on 31 Mar 2024
Dear Andrew,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review point is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Tram Nguyen (Ms.)Front Office Talent

10/10 Excellent

CARLOS

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel was helpful and nice. Ms Thi welcome us with a big smile and sweetness. Very nice hotel, very good breakfast. The surroundings was very quite. Good for walking at night.
Stayed 2 nights in Jan 2024
Response from Tung Nguyen (Mr) on 27 Jan 2024
Dear Carlos,Greetings from RiverTown resort and spa!It is great to see your kind review on Expedia and thankful for choosing RiverTown resort and spa among many resorts in Hoi An. We are all delighted to note that you totally enjoyed your stay here. This review clearly explains how well you enjoyed at resort, outstanding staff, nice pool and the garden was very quite, perfect location. We really appreciated your compliment about hotel breakfast. It is out of this world.It was pleasure serving you and look forward to welcome you again to serve you more with RiverTown Hospitality.SincerelyTung Nguyen (Mr.)Front Office Talent

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and helpful. Food was fantastic. We enjoyed our stay very much.
Stayed 7 nights in Dec 2023
Response from Huong Ton -Front Office Talent on 11 Jan 2024
Xin chao Julie,Warmest greeting from RiverTown resort and spa.Thank you so much for taking your time to posting such an excellent review on Expedia . We really appreciate it. It is so wonderful to read your compliments about resort staff, and especial about our food and beverage service. We are very pleased when seeing that our service could meet your expectation.Once again, thanks for being our distinguished guests and do hope to welcome you back here with longer stay in the nearest future.Yours Sincerely,Huong (Ms.)Front Office Talent

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel slightly outside the town. Great staff and vip room spacious. Very quiet and good pool and massage parlor. Would stay again.
Stayed 1 night in Jan 2024
Response from Huong Ton -Front Office Talent on 11 Jan 2024
Xin chao John,We really appreciate the time you have taken to provide us with your feedback. It is so wonderful to read such nice compliments about comfortable and luxurious room, great pool area and great location, especially very welcoming and friendly staff - our hotel highlight Thanks so much for choosing us and we truly hope you can return and allow us to serve you again.Yours Faithfully,Huong (Ms.)Front Office Talent

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Huong Ton -Front Office Talent on 11 Jan 2024
Xin chao Timothy,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Huong (Ms.)Front Office Talent .

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome amazing resort
Had an amazing time in Hoi An. The accommodation was fabulous with friendly staff who were excellent in providing excellent service. Would definitely stay here again as it's so local and in walking distance to the main attractions. Recommend this resort who would like a relaxing day by the pool and party at night.
Stayed 2 nights in Dec 2023
Response from Huong Ton -Front Office Talent on 11 Jan 2024
Dear Steven,Xin chao from RiverTown resort and spa,We are very delighted to know that your family had a great time at RiverTown resort and spa. Our extremely friendly staff, great location and swimming pool on your comments are so clear to show that the resort services met your expectation.Thanks again for choosing us to stay and we are looking forward to welcoming you back to gain another perfect experience at RiverTown resort and spa.Kind Regards,Huong (Ms.)Front Office Talent

8/10 Good

JIN WOO, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff.
Stayed 2 nights in Dec 2023
Response from Huong Ton -Front Office Talent on 11 Jan 2024
Dear Jin Woo,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your great review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Huong (Ms.)Front Office Talent

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa experience, pool and breakfast options. Staff very welcoming and helpful.
Stayed 4 nights in Dec 2023
Response from Tung Nguyen (Mr) on 21 Dec 2023
Xin chao Alison, Warmest greeting from RiverTown resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on Expedia Your wonderful compliments about our nice swimming pool, sumptuous buffet, professional service are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing RiverTown resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursTung Nguyen (Mr.)Front Office Talent

10/10 Excellent

Maela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel parfait!!
Hôtel parfait! Déjeuner très bien avec multiples choix. Vélo à notre disposition. 2 piscines très propre. Navette pour la plage de An Bang fournis. Sac de plage et parapluie disponible dans les chambres! Hôtel très bien positionné à 5 minutes à pied de la vieille ville. Je conseille fortement!
Stayed 4 nights in Dec 2023
Response from Trong Tran (Ms.) Front Office Talent on 16 Dec 2023
Dear Maela,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RiverTown was amazing. The customer service upon check in was top notch. We also enjoyed the dining options. The restaurant has some really good options for both vietnmese food as well as western food, and the free breakfast buffett was amazing! They has a great selection of fresh fruit, pastries, eggs, noodle soup, and more. The staff very helpful as well and the location was great as it was along the river, only a 5 minute walk from the old quarter. We stayed in over 10 hotels on our recent trip to Vietnam and RiverTown Hoi An was our favorite!
Stayed 3 nights in Nov 2023
Response from Trong Tran (Ms.) Front Office Talent on 8 Dec 2023
Xin chao Justin,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent .

10/10 Excellent

HAYDEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome resort with a great staff. Very accommodating to update my bed request and easy to communicate with whatsap with one of the staff. Room was huge and I don’t think there are any bad views
Stayed 4 nights in Nov 2023
Response from Trong Tran (Ms.) Front Office Talent on 1 Dec 2023
Dear HAYDEN,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
Great service and spacious room with balcony overlooking the pool and river. Convenient location within walking distance to centre. Would stay here again!
Stayed 5 nights in Nov 2023
Response from Trong Tran (Ms.) Front Office Talent on 27 Nov 2023
Xin chao Francesca,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent .

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Now that was five stars in all the ways!
By far the best hotel stay of our Vietnam trip, and perhaps even ever in South East Asia! What a wonderful everything! From the huge selection and deliciousness from the breakfast, to the view from our room, the service, and all of the little extras, we would stay here again in a heartbeat! Comfortable, large rooms, with lots of space for luggage, a spacious bathroom with huge shower AND separate tub, plus a big deck with lounge chairs AND 2 pools, this was luxury, at really affordable prices. We also received a bonus in our booking which was a 1hour spa service for each of us, every day of our booking! And the spa was excellent too. I would highly recommend this hotel and Hoi An. We will definitely be back!
Stayed 3 nights in Nov 2023
Response from Trong Tran (Ms.) Front Office Talent on 20 Nov 2023
Xin chao Crystal,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service. This was our favorite stay during our honeymoon! Highly recommend.
Stayed 2 nights in Oct 2023
Response from Huong Ton -Front Office Talent on 27 Oct 2023
Dear Michael,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Huong (Ms.)Front Office Talent

10/10 Excellent

Tyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel and service from staff. Absolutely loved our stay and staff attentiveness. Would definitely recommend.
Response from Trong Tran (Ms.) Front Office Talent on 16 Oct 2023
Dear Tyla,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Trong Trab (Ms.)Front Office Talent

10/10 Excellent

Simon

Stayed 5 nights in Sep 2023
Response from Huong Ton -Front Office Talent on 11 Oct 2023
Dear Simon,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Huong (Ms.)Front Office Talent

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a group
Excellent hotel all round- great location- lovely oasis - would definitely stay again.
Stayed 5 nights in Sep 2023
Response from Trong Tran (Ms.) Front Office Talent on 20 Sept 2023
Xin chao Belinda,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent .

10/10 Excellent

Nick, Gilbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The pool was great and everything was easy to get to. Great place to stay.
Stayed 2 nights in Sep 2023
Response from Trong Tran (Ms.) Front Office Talent on 20 Sept 2023
Dear Nick,Thanks so much for choosing RiverTown resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in RiverTown resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Gerard

Stayed 3 nights in Aug 2023
Response from Huong Ton -Front Office Talent on 11 Sept 2023
Dear Gerard,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Hương (Ms.)Front Office Talent

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Excellent service from always very kind staff. Only minus: the bicycle bridge right outside the back of hotel (kids pool) is terrible noisy 24/7. Hotel is aware of the problem and looking into a solution. For future booking I’ll recommend a room facing adult pool / front of hotel
Stayed 2 nights in Aug 2023
Response from Trong Tran (Ms.) Front Office Talent on 18 Aug 2023
Xin chao Carl,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Carl

Stayed 2 nights in Aug 2023
Response from Tung Nguyen (Mr) on 15 Aug 2023
Dear Carl,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tung Nguyen (Mr.)Front Office Talent

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Riverfront is a fantastic establishment. Friendly staff: Hong, Vin, Quoc etc. The people truely make the place very warm. The place itself has a stunning atmosphere and a great 25 meter pool. It was 10/10.
Stayed 3 nights in Aug 2023
Response from Tung Nguyen (Mr) on 15 Aug 2023
Dear Charles,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tung Nguyen (Mr.)Front Office Talent

8/10 Good

Que Diep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly
Response from Tung Nguyen (Mr) on 15 Aug 2023
Xin chao Que Diep,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Tung Nguyen (Mr.)Front Office Talent

10/10 Excellent

que

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique and beautiful
Stayed 2 nights in Jul 2023
Response from Trong Tran (Ms.) Front Office Talent on 20 Jul 2023
Dear que,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to RiverTown resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Uzma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was absolutely wonderful! This gem of a hotel was in the perfect location, had beautiful and pristine clean rooms and had all the amenities. Breakfast was wonderful and staff was exceptional. Lee at the front desk went out of her way to help arrange our activities and even let me borrow a nice sun hat because I didn’t have one. I would recommend this hotel to anyone, it perfect for couples and also families (we were a family of 5). I’ll surely be back here again!
Stayed 2 nights in Jul 2023
Response from Trong Tran (Ms.) Front Office Talent on 13 Jul 2023
Xin chao Uzma,Warmest greeting from RiverTown resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on Expedia.Your wonderful compliments about our perfect location, nice design and decoration, sumptuous buffet, professional service are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing RiverTown resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursTrong Tran (Ms.)Front Office Talent

10/10 Excellent

Lilly, PARKER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice experience. Staff very helpful, friendly and knowledgeable. Beautiful grounds. Excellent breakfasr with many local food options. Easy access to old town.
Stayed 5 nights in Jun 2023
Response from Trong Tran (Ms.) Front Office Talent on 3 Jul 2023
Xin chao Lilly,Warmest greeting from River Town resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to River Town resort and spaKind Regards,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were very helpful. I can't say enough about all the things that they went out of their way to do in order to help us. Highlight of our vietnam trip!
Stayed 5 nights in Jun 2023
Response from Tung Nguyen (Mr) on 25 Jun 2023
Xin chao Wendy, Warmest greeting from River Town resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on ExpediaYour wonderful compliments about our staff , professional service are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing Ann Retreat resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursTung Nguyen (Mr.)Front Office Talent

10/10 Excellent

VALERIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Thi Tran (Ms.) Front Office Talent on 14 Jun 2023
Xin chao Valerie,Warmest greeting from RiverTown resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to RiverTown resort and spa.Kind Regards,Thi Tran (Ms.)Front Office Talent

10/10 Excellent

Reall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again!
The staff was over the top accommodating and helpful, from our airport transfer, check in, arranging help with tours, and more. We felt a so cared for! Rooms were nice and cool with private balconies. Great breakfast, spa, and pools.
Stayed 3 nights in Jun 2023
Response from Huong Ton -Front Office Talent on 10 Jun 2023
Xin chao Reall,We really appreciate the time you have taken to provide us with your feedback. It is so wonderful to read such nice compliments about nice room, great pools area, good spa and great breakfast, especially very welcoming and friendly staff - our hotel highlight Thanks so much for choosing us and we truly hope you can return and allow us to serve you again.Yours Faithfully,Huong (Ms.)Front Office Talent

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I start, room was great, views from the balcony were amazong, staff were so friendly and helpful, restirant food was delicious, buffet breakfast is so good and so much variety, pool was so good, riding the bicycles around town was so much fun, walking to the market is so easy and so pretty, what a great resort, we will be back very soon
Stayed 3 nights in May 2023
Response from Thi Tran (Ms.) on 7 Jun 2023
Xin chao Grant,Thank you so much for your wonderful review on Expedia. We greatly appreciate the time and effort you spent on sharing your real experience about River Town resort and spa.We take great pleasure in knowing that we have succeeded in making your visit to Hoi An an amazing and relaxing one. We are so thankful for your compliments about our extremely nice and polite staff, lovely pools at the hotel with excellent food and drink service, best restaurant and breakfast ever. Your sincere comments will help us with our continuously effort to improve the service quality.Thank you again for choosing Rivertown resort and spa and do hope to have the pleasure of welcoming you back in the near future.Thi Tran (Ms.)Front Office Talent

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accomdation. Rooms were spacious, clean and beautiful. Staff was very helpful and friendly. Buffet breakfast was really good! Very good location within walkable distance to the old town. Close to the beach which is also highly recommended. Loved our stay so much we extended our stay here!
Stayed 3 nights in Mar 2023
Response from Vien Truong (Ms.) Front Office Talent on 12 Apr 2023
Xin chao Joanne,Warmest greeting from Ann Retreat resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to Ann Retreat resort and spa.Kind Regards,Vien Truong (Ms.)Front Office Talent

10/10 Excellent

Sara

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Trong Tran (Ms.) Front Office Talent on 1 Apr 2023
Dear Sara,Thanks so much for choosing Ann Retreat resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in Ann Retreat resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Thi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at hotel is nice and very authentic. Room is nice wish i could stay longer
Response from Trong Tran (Ms.) on 26 Mar 2023
Xin chao Thi,Warmest greeting from Ann Retreat resort and spa.Thank you very much for taking the time to share your stay at our resort. It is always a pleasure to receive positive feedback like yours. Your hearty comments create a great motivation for us to always keep trying our utmost to improve day by day, to deliver our customers the highest level of service.We do hope that we will be fortunate enough to welcome you again to Ann Retreat resort and spa.Kind Regards,Trong Tran (Ms.)Front Office Talent

10/10 Excellent

Phuong

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, they even sang happy bday to me!
Stayed 2 nights in Feb 2023
Response from Huong Ton -Front Office Talent on 7 Mar 2023
Dear Phuong,Warmest greeting from Ann Retreat resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to Ann Retreat resort and spa.Kind Regards,Huong (Ms.)Front Office Talent

10/10 Excellent

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - a peaceful little oasis within walking distance of everywhere in town.
Stayed 2 nights in Feb 2023
Response from Huong Ton -Front Office Talent on 27 Feb 2023
Dear Jennifer,Thanks so much for choosing Ann Retreat resort and spa to stay and had great experience with us.Your excellent review is really a big effort for all staff to continue promoting their enthusiasm and passion in job, so that we can always bring to guests the best value of what they paid for and saved the most relaxed and memorable experience when staying in Ann Retreat resort and spa.If you come back Hoi An-one of the most romantic towns in the next visit, we are always available to assist you and give you another wonderful stay. Yours Faithfully,Hương (Ms.)Front Office Talent

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from Huong Ton -Front Office Talent on 27 Feb 2023
Dear Alan,Warmest greeting from Ann Retreat resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to Ann Retreat resort and spa.Kind Regards,Hương (Ms.)Front Office Talent

10/10 Excellent

Craig

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel 5 mins walk to the old town proper - very quiet & luxurious
Stayed 3 nights in Jan 2023
Response from Huong Ton -Front Office Talent on 13 Jan 2023
Dear Craig,Warmest greeting from Ann Retreat resort and spa.Thank you very much for taking the time to share your perfect stay at our resort. It is always a pleasure to receive positive feedback like yours. We really enjoyed having you stay with us.We are thrilled that you have had such a gorgeous memory and we do hope that we will be fortunate enough to welcome you again to Ann Retreat resort and spa.Kind Regards,Huong (Ms.)Front Office Talent

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay in Ha noi for Christmas .Spacious rooms, amazing breakfast buffet and attentive and helpful staff. Had a river room view, bridge was slightly noisy but this is being upgraded in March,.
Response from Huong Ton -Front Office Talent on 13 Jan 2023
Xin chao Laura, Warmest greeting from Ann Retreat resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on Expedia. Your wonderful compliments about our spacious room, amazing breakfast buffet, attentive and helpful staff, professional service are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing Ann Retreat resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursHuong (Ms.)Front Office Talent

10/10 Excellent

Michael, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a lovely hotel. The staff were very gracious and helpful and the grounds are beautiful. They have two pools and pretty places the sit and relax. The rooms were well kept and there was a nice balcony to sit on. The buffet breakfast was quite enjoyable and the food at the restaurant was very good. It is very convenient to walk into the old town and there are numerous restaurants were near by. I would definitely stay there again.
Response from Huong Ton -Front Office Talent on 27 Dec 2022
Dear Michael,Xin chao from Ann Retreat resort and spa,We are very delighted to know that you had a great time at Ann Retreat resort and spa. Our nice room with balcony, huge and delicious breakfast, perfect location and extremely helpful staff on your comments are so clear to show that the resort services met your expectation.Thanks again for choosing us to stay and we are looking forward to welcoming you back to gain another perfect experience at Ann Retreat resort and spa.Kind Regards,Hương (Ms.)Front Office Talent

10/10 Excellent

Shizuka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are experienced and cheerful. Spa was really good too. Breakfast has variety of food.
Response from Huong Ton -Front Office Talent on 29 Dec 2022
Xin chao Shizuka, Warmest greeting from Ann Retreat resort and spa.On behalf of hotel Management as well as staff members, I would like to express my sincere thanks to your excellent reviews on Booking.comYour wonderful compliments about our cheerful and helpful staff, good spa service, huge and delicious breakfast are a meaningful gift for all staff to nonstop their improvements in job to bring guests the most enjoyable experience Once again, thanks so much for choosing Ann Retreat resort and spa and giving us such nice feedbacks. We do hope to welcome you back in the nearest future.Sincerely YoursHương (Ms.)Front Office Talent

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel. Very polite and attentive staff. Clean comfortable rooms. Would recommend. Only thing is hotel is a bit of a walk (10min) to the old town and livelier area where the restaurants and shopping area are.
Stayed 4 nights in Dec 2022
Response from Huong Ton -Front Office Talent on 29 Dec 2022
Dear M,Xin chao from Ann Retreat resort and spa,We are very delighted to know that you had a great time at Ann Retreat resort and spa. Our comfortable room, extremely polite and attentive staff on your comments are so clear to show that the resort services met your expectation.Thanks again for choosing us to stay and we are looking forward to welcoming you back to gain another perfect experience at Ann Retreat resort and spa.Kind Regards,Hương (Ms.)Front Office Talent

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities