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Reviews of Ally Beach Boutique Hotel Hoian

3.5 out of 5
Ally Beach Boutique Hotel Hoian
9 Lac Long Quan St, Cua Dai Ward, Hoi An, Quang Nam

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 203 reviews" "
Rating 8 - Good. 74 out of 203 reviews" "
Rating 6 - Okay. 15 out of 203 reviews" "
Rating 4 - Poor. 8 out of 203 reviews" "
Rating 2 - Terrible. 1 out of 203 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Trang Anh

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

4/10 Poor

Benjamin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location but front desk service was lacking
Good location and restaurant and waiters were good. Also, Kevin at Front Desk was really nice and professional. But other front desk services were pretty lacking given the price of room. Sent several emails and Facebook messenger questions but these were never responded to. Asked for help on several items but was not given any help. Even asking for something sent to the room was refused. Understand COVID has caused some difficult circumstances, but they were busy that weekend but front desk staff seemed to be missing. For price we paid, service was not worth it.
Stayed 4 nights in May 2020

8/10 Good

Verified traveller

Stayed 22 nights in Feb 2020

6/10 Okay

Kevin

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Donald, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, helpful and engaging. Great location
Stayed 8 nights in Jan 2020

10/10 Excellent

frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel near the beach
Our stay was very enjoyable and the staff were very accomodating to our needs. The free shuttle bus to the main beach and Hoi An town was a real bonus as was the free bike hire.
Stayed 6 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, but no usable beach nearby.
The staff was super friendly and accommodating. The shuttle time the beach and to town was very convenient. It was not, however, beachfront as the beach was destroyed and non-existent. My children wanted to play at the beach everyday and although the shuttle could take us to a nearby beach, it’s not the same as beachfront.
Stayed 12 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
For our needs, with small children, the hotel didn't quite make the cut. I didn't realize it when I booked, or perhaps I made an error in booking. We ended up leaving after the first night. The staff were extremely lovely, kind, accommodating!!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money, but no beach
The hotel rooms were nice and clean. Breakfast was surprisingly good for the price. The pictures of the hotel are deceiving as it is not at the beach and the restaurant opposite the road is nowadays neither. The beach is deteriorating and they put huge sandbags to make sure the land is not reclaimed by the sea. You need to cycle 2.5km to the beach...
Stayed 3 nights in Dec 2019

10/10 Excellent

Son

Stayed 1 night in Dec 2019

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice and helpful staff. Fantastic buffet breakfast. Across the street from the beach...... But......totally eroded. Use of bicycles really made our stay special.
Stayed 2 nights in Dec 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ell haven
Amazing friendly clean resort. Staff can’t do enough for you. Special thanks to Yuri and Lisa on reception for outstanding service and Ethan on shuttle for above and beyond.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and courteous. The area was safe and quiet, perfect for relaxing. What ever we needed, the staff cared for.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we checked in to the time we checked out, the hotel staff were excellent, in particular Bugah, Katy, and Satah. Nothing was too much trouble. They provided superb pofessional service in a very friendly, poliite and timely manner. This and the facilities and location of the hotel made our holiday a wonderful experience.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast buffet, pool and staff
The staff are really great. We had to upgrade our room because the photos of what we booked on the website showed a smaller space than what i imagined, but the staff gave a discount on the upgrade. Buffet breakfast was amazing - so many asian and western options! The pool was very refreshing - kids loved this part the best. Too bad we didn't have great weather so we didn't explore the shuttle bus to beach option. The closest beach is under going renovation due to the previous storms damaging the area. Shuttle bus into the old town is great, and taxi costs if you want to return on your own schedule is not that expensive if you want more flexibility. I liked that this area of town was quieter than being in the old quarter hub.
Stayed 3 nights in Nov 2019

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 6 Nights
We stayed 6 nights at the hotel. Overall it was very nice. The welcome area, breakfast room and hotel room were all very clean and in good shape. The bed was a little soft for us, but that is just our personal opinion. The balcony off the room was also nice to be able to sit on. The pool is small but pretty and there are plenty of lounge chairs. Breakfast was good and there were lots of options. The hotel has a free shuttle and bikes to get in to town, which was very convenient. The staff spoke very good English and were super friendly and helpful! Yuri and Puca were especially good with giving us information about tours, restaurants, and even checked on my boyfriend when he wasn’t feeling well. The only thing of mention would be the beach. The description of the hotel says it has a private beach. It does but it is about 2km up the street. You have to ride a bike or take the shuttle to it. It was not a problem and its very easy to get to but we were under the assumption that it was right across the street. Other than that, we really enjoyed our stay and would stay again in the future!
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The beach & facilities across the street from the hotel were very disappointing as was the private beach. Both very tacky & in need of serious attention.
Stayed 12 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Ally Beach Hotel are outstanding! They are warm, kind and helpful. We stayed for a week and felt like part of the family. Nothing was too much trouble. The staff went out of their way to help us and were genuinely pleased to see us each day. It was sad to say goodbye. We'd like to especially mention Sunny, Linda, Lisa, Eric, Ethan and the very helpful man in the bike kiosk.
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,clean, and more important friendly helpful staff who went out of their way to help. Free buses to tge ‘old town’ and tge beach, free bikes too.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The shuttle bus. So close to everything and staff were wonderful
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although this hotel is near the beach, the beach isn’t the nicest. They do provide a shuttle bus but the times are limited, if it starts raining you’re stuck and have to find a taxi.the rooms are very basic and not the cleanest. The pool area is not very nice either. There is a venue across the road that plays extremely loud music, it doesn’t go on particularly late, 10.30 at the latest. However, as we were travelling with children they couldn’t always get to sleep when they wanted. The reception staff are great and really helpful. The breakfast was very hit and miss. Overall, Ally Beach is disappointing. We would not stop again and wouldn’t recommend.
Stayed 14 nights in Jul 2019

8/10 Good

Jessica

Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and room was great Very clean and staff always friendly
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The bus shuttle service to beach and town was a great help. We didn’t use the free available bikes but that’s also a great service. The hotel surrounding area is dirty and dusty. The private beach of the hotel is destroyed and closed. So had to shuttle to a nearby beach. I didn’t see any mention of this anywhere About the hotel. The Ally Beach Resturant is also closed, but when I asked about it from one of the receptionist, he was trying to hide the fact that it’s closed, and he was insisting that it closed for the day, only 10 min earlier than when I asked. I found that very rude and humiliating! Because it was obvious that no one was there for a long time! There were no lights and none of fridges were working.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very helpful and spoke good English. Nice beachside restaurant across the road had cheap good food and drinks and run bu a local family. The scooter hire is definately worth while, with so much to explore
Stayed 5 nights in Apr 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay .
Very happy with our stay . Only thing we didnt like is fact u havevto get shuttle bus to the beach. It was free but didnt notice till we got there. If had known probably would have booked a different hotel
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Adequate hotel, food could be better
Nice but inexperienced staff, room was small but okay for two nights stay, not directly on beach but free shuttle available to beach and town, nice outdoor pool but full of loud kids. Breakfast food was disappointing, appears to have large selection but quality was very low, ie. limp sauté napa cabbage, yellow “fried rice” with specs of vegetables, dark brown tasteless coffee. Would recommend hotel to consider upgrading food, maybe fewer but higher quality.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very well located, not far from the beach to enjoy a coconut in the shade, the neighbourhood offering small shops and small restaurants offering nice food (even gluten free) for a reasonable price, hotel service very professional, with the check-in you get a brief walk introduction about the things to know, special thanks to Greenie and Lisa!, Spa on the 5th floor very nice and convenient, pool clean and very refreshing! With the bicycles from the hotel easy to access old town
Stayed 4 nights in Apr 2019

4/10 Poor

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed with the beach
The hotel is very well appointed, but with the beach being destroyed last January by the storm. You have to take the shuttle bus to go to the "private beach". Just three or four shuttles a day to go to the beach or you have to take a cab. (About 10 MN drive). I thought I could use the beach as much as I wanted but to drive there make this hotel location pointless. I don't like the fact to organize my stay around the shuttle to the beach or to the city. Also my sea view was over many trees, gabages and 20% see view...
Stayed 3 nights in Apr 2019

4/10 Poor

Jessie

Disliked: Cleanliness
Not near beach
We were very disappointed with the location of this hotel. When traveling to Hoi An it would be best to stay near the Ancient Town as the beach that Alley is/was on was hit by a storm years ago apparently leaving there not much to been seen in their beach area. There are huge sandbags laying out on the coast. The view is still decent however the Alley restaurant/ club along the water is not set up for patrons. They have chairs and a few beds to lay on but the beds are all dirty, the condition of the furniture does not allow for you to relax. They serve food and drink there but we went twice and both times only one other couple was there and again, due to the messy conditions it was not relaxing to stay. They have a shuttle to a ‘private beach’ which we did not do because of the few shuttle times offered daily and it was not convenient for us. Although they had a nice breakfast spread I wasn’t confident that everything was very clean and sanitary so I wouldn’t rate it well. The vegetables looked a little dirty and in general mugs slightly dirty. The fried rice was like mush. Omelet was made okay one day and raw in the middle another day. Lastly, my husband woke up with some bites around his ankle. Not sure what kind of bites but it left a bad feeling. We ended up checking out a day early and going to another hotel. If you don’t care about the location it would be a decent place to stay for the price but we would choose a different place next time.
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Snobs on Holiday :-)
We ended up not staying here after viewing the grounds and room. We had booked a room with balcony, but the view was really more of trash across the road and only glimpses of the sea. We were under the mistaken impression (our fault) that this place was on the beach. The bathroom and room were a bit old for us. The service was lovely, though! They were so kind even though we told them we would find elsewhere to stay (now in La Siesta and in heaven!), so no fault there.
Stayed 2 nights in Mar 2019

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The people working there were so friendly, nice, and helpful! The hotel was away from all the noise so it was much more peaceful
Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location away from the hustle and bustle of downtown Hoi An. the beach front at the hotel has been eroded away but it is and easy bike ride to An Bang Beach.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. They were very helpful and friendly. In particular, I would like to mention Lynn and Yuri at the front desk and Daisy and Lotus at the spa services. These 4 ladies were very kind and took the time to give us the extra special attention and hospitality. I was disappointed that the shuttles to the beach ended at 1:45, leaving guests to fend for themselves on the way back. Some mention of this on the hotel website would be very beneficial.
Stayed 2 nights in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Hotel in a quiet location
Really nice stay. The Hotel looked very new. No issues with anything. The room was clean and tidy with lots of toiletries. Staff very friendly food good and a very quiet neighbourhood. The beach bar looked nice too but it was too cold and wet to sit outside. Would stay again
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near beach at a reasonable price. Had free shuttle to old town, across the road to the beach and restaurants. Free bikes to cruise around town with and even had a free 3 hour bike ride tour through the countryside. Staff couldn’t do enough for you and the pool was great. Room was large and bed very comfortable. Truely awesome place to stay.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, rooms are comfortable and big. Location is a tad out and it’s not right on the beach but easy enough to get around.
Stayed 3 nights in Jan 2019

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and convenient hotel for the price!
A little ways from the center Hoi An, the Ally made experiencing everything the area has to offer as easy as possible! Free, frequent shuttles to a central location, an amazing free guided bike tour, and accommodating staff helped us really enjoy our time. Would be an even better stay during the summer to enjoy the beach a short walk away! An easy to schedule shuttle to/from the airport in Da Nang was also very helpful.
Stayed 2 nights in Jan 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, quite clean and newer, and most of the staff were excellent. Ruby at the front desk was a great help, spoke very good English, and An and Wing in the restaurant were very friendly and helpful. There was some issues with food consistency though (often bland or too salty, overcooked bacon, then new batch came out awhile later undercooked). A little more attention to detail and consistency would go a long long way, and make a big difference. Water temp consistency in our shower kept going up and down, sometimes worse than others, and you would have to keep adjusting it back and forth. Hotel photos show and talk about a beautiful private beach, but unfortunately it was destroyed in a bad storm a year or more ago, but they never updated it online, and don't say anything when you check in. The beach restaurant we never tried, and is unfortunately nowhere near newer like the hotel, and not somewhere we wanted to try after viewing it. One good thing they do offer is a free shuttle to another beautiful beach 2.5 km away (An Bang Beach) which I would recommend checking out. Free shuttle also goes downtown nightly which was nice as we wanted to go check out the lantern festival. There is also tons and tons of shops to get custom clothing made in town, and different restaurants and little bars, and venders to check out. We spent three days here.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Booked hotel to relax by the beach, the beach had been washed away in the storm. Not in their control but should have told us. Staff Booked a train ticket for us, failed to mention the train didnt actually go there and we ended up kicked off the train at 9pm at night in a random town between hoi an and nha trang
Stayed 2 nights in Jan 2019

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The free shuttle into the old town about 4km away was a real bonus to our stay. The free breakfast included a good selection of food and the staff made us feel at home on Christmas Day.
Stayed 4 nights in Dec 2018

10/10 Excellent

Chris, Burnaby, BC Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent! Jimmy was very helpful with our luggage. Everyone provided service with a smile on their face. Hotel is not every big and rooms were quite plain Jane. One recommendation is to upgrade the TV's and to have HD channels. Beach is actually not connected to the hotel so you'll have to take a 2-3 minute walk to get to the beach. Unfortunately we arrived while there was a storm so did not even get to enjoy the beach at all. Breakfast was decent and staff would help get what you need if not already available. Hotel is about 5km away from Old Town. Bikes are available from the hotel free of charge and we rode in one day. Trip was fairly easy as it's pretty much flat road. Would definitely recommend doing this to explore the town. Overall a good trip and great stay at this hotel. Would definitely come back!
Stayed 3 nights in Nov 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel.
Beautiful hotel on the beach. We had a massage every day in Vietnam and the spa at Ally Beach was the cleanest and the massages were the best. Restaurant was excellent.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff! Rooms are clean. Shuttle service is good to get to the market.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel; friendly staff who were very attentive. Only criticism was the slippery shower floor. Pool good and short walk to the beach.
Stayed 3 nights in Nov 2018
Response from Thanh Hoa Ms on 1 Dec 2018
Dear Value guest, Warmest Greeting from Ally Beach Boutique Hotel Hoian ! Thank you for taking the time to share such a great comment on Expedia.com about your recent stay with us. It’s very heartwarming for us to know that you felt absolutely satisfied with our attentive staff. We look forward to welcoming you back to the hotel in the near future Best Regards,