American cuisine

Reviews of Akwesasne Mohawk Casino Resort

3.5 out of 5
Akwesasne Mohawk Casino Resort
873 State Route 37, Bombay, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 308 reviews" "
Rating 8 - Good. 89 out of 308 reviews" "
Rating 6 - Okay. 28 out of 308 reviews" "
Rating 4 - Poor. 9 out of 308 reviews" "
Rating 2 - Terrible. 10 out of 308 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casino is nice
Stayed 1 night in Mar 2024
Response from Charlotte on 27 Mar 2024
Thank you for your review. We look forward to seeing you again

6/10 Okay

Keri, Plattsburgh

Travelled with family, Travelled with partner
This room description was king deluxe- including a sofa with pull out bed. This was not included. Imagine having to sleep on the floor!
Stayed 1 night in Mar 2024
Response from Charlotte on 27 Mar 2024
We apologize for the inconvenience. Due to the hotel being under refurbishment, your room was changed to a King room. Was a rollaway was provided for you by our team?

8/10 Good

DAWN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My confirmation said that we would be staying at the actual casino resort but when we got there, stood in line to check in we found out we had to stay at the Players Inn (used to be the Comfort Inn). Which is a short walk, not a big deal but was surprised to find that out considering we booked at the Casino hotel and it said that on the confirmation.
Stayed 1 night in Mar 2024
Response from Charlotte on 27 Mar 2024
Hi Dawn, I do see on your reservation that you had booked a Player's Inn King room. We are working on making that distinction absolutely clear for our guests. All confirmation letters will have the Casino logo

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, adjacent to the Casino, well maintained, room was clean & quiet.
Stayed 1 night in Mar 2024
Response from Charlotte on 27 Mar 2024
Lawrence,Thank you for your review. We hope to welcome you back soon

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy to navigate nice help
Stayed 1 night in Mar 2024
Response from Charlotte on 27 Mar 2024
Thank you Neal. Happy you enjoyed your stay with us.

10/10 Excellent

Channtel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 1 night in Feb 2024
Response from Charlotte on 27 Mar 2024
Thank you Channtel!

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and the room i booked with you was not available. I booked a king with pull out sofa bed and it was not available.. they offered us a rollaway cot. We had no choice as we traveled 3 HOURS to get here. It should not have been available on your site as that type of room...a king deluxe with pullout sofa arent available currently as there is construction underway.
Stayed 1 night in Feb 2024

10/10 Excellent

Sheryl

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Charlotte on 27 Mar 2024
Thank you Sheryl! Hope to welcome you back soon

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely do not recommend staying in the players club rooms, not even close to what the pictures show. The main hotel in the casino was absolutely wonderful, the shower is glass walk-in so enough room for two! Games were fun so much fun. Staff is very friendly and helpful ESPECIALLY the front desk supervisor! They even have areas for smokers to stay warm. I can’t wait to go back!
Stayed 2 nights in Feb 2024
Response from Charlotte on 27 Mar 2024
Thank you Ashleigh. We are excited to refurbish the Player's Inn hotel. Rooms will be updated very soon.

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charlotte on 27 Mar 2024
Thanks for your review Nate!

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, clean casino with friendly and helpful staff. Its only 30 min from a multitude of things to do.
Stayed 2 nights in Jan 2024
Response from Matthew on 10 Feb 2024
We appreciate the review and hope to see you again soon!

10/10 Excellent

Elaine

Liked: Staff & service, amenities, property conditions & facilities
Stayed here several times. It is nice and
Stayed 1 night in Jan 2024
Response from Matthew on 10 Feb 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay.

10/10 Excellent

EDNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew on 10 Feb 2024
Thank you for the generous review score and we hope to welcome you back again in the future!

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew on 12 Jan 2024
We are glad to hear you had a pleasant stay with us and we hope you join us again soon.

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matthew on 12 Jan 2024
Thanks for leaving a review and we hope to welcome you back again in the future!

8/10 Good

Jennifer, milton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
Thank you for the review and we look forward to seeing you again soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
Thank you for such a generous review score. We hope to see you again in the future!

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
Thanks for the review and we hope to welcome you back soon!

10/10 Excellent

katherina, unadilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this casino. Friendly people. Always clean and quiet. Beds are comfy.
Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
Thank you for the kind review I will pass this along to our staff as well as our housekeeping team.

8/10 Good

Nia

Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
We appreciate you taking the time to leave a review and we hope to see you again in the future for another visit.

8/10 Good

Eric

Stayed 6 nights in Dec 2023
Response from Matthew on 11 Dec 2023
Thank you for leaving us a review, we hope to welcome you back again in the future!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Love the gaming
Response from Charlotte on 27 Mar 2024
Hi Andrew,We love it too! Thanks for your review. We hope to see you again soon

8/10 Good

Debra

Stayed 1 night in Dec 2023
Response from Matthew on 4 Jan 2024
Thank you for taking the time to leave a review and we hope to see you again soon.

8/10 Good

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoking areas were few and far apart. The heaters could not keep up with the environment
Stayed 5 nights in Nov 2023
Response from Matthew on 7 Dec 2023
I do apologize for the issues you encountered with the smoking area. I will be sure to pass this along to our facilities department.

10/10 Excellent

Adriann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Matthew on 7 Dec 2023
Thank you for the review and we hope to welcome you back in the future!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing time but I’m tired of loosing so I don’t know when I will go back
Stayed 1 night in Nov 2023
Response from Matthew on 4 Jan 2024
We apologize about the experience on the gaming floor. We do hope you will revisit us soon and enjoy some of our amenities we have to offer.

10/10 Excellent

ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a great time when we stay here. Clean, comfortable rooms and friendly staff.
Stayed 1 night in Nov 2023
Response from Matthew on 7 Dec 2023
Thank you for the review and we hope to welcome you back again soon for another enjoyable stay.

8/10 Good

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and helpful. The room was very clean. The only downside was that there was only one out of two elevators working, so getting up and down was a bit long.
Stayed 2 nights in Nov 2023
Response from Matthew on 22 Nov 2023
We do apologize for the elevator however we are glad you were able to enjoy the rest of your stay. Hopefully we will see you again in the future!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and great customer service
Stayed 1 night in Nov 2023
Response from Matthew on 15 Nov 2023
Thank you so much for the kind words I will be sure to pass this along to the rest of the team and we hope to welcome you back again soon!

4/10 Poor

Carol

Stayed 1 night in Oct 2023
Response from Charlotte on 10 Nov 2023
We are sorry to hear your experience was not to you expectations. Please let us know your concerns . Feedback helps us maintain our standards in excellence.

10/10 Excellent

Amanda

Stayed 2 nights in Nov 2023
Response from Charlotte on 10 Nov 2023
Thank you for your kind review. We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2023
Response from Matthew on 8 Nov 2023
Thank you for taking the time to rate our property, we appreciate it and look forward to welcoming you again in the future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on 8 Nov 2023
We greatly appreciate the generous stay and hope to see you again soon!

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Matthew on 8 Nov 2023
Thank you for the generous review score! We hope to see you again soon.

6/10 Okay

Bob

Stayed 1 night in Oct 2023
Response from Matthew on 15 Nov 2023
Thank you for the review and we hope to see you again in the future.

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Charlotte on 22 Oct 2023
Thank you for your review! We hope to see you again.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Charlotte on 22 Oct 2023
Thank you for your review! We hope to see you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthew on 22 Oct 2023
We appreciate the generous score and we hope to welcome you back to the resort again!

6/10 Okay

WILLIAM

Stayed 1 night in Oct 2023
Response from Matthew on 22 Oct 2023
Thank you for the review, we hope to see you again soon!

6/10 Okay

Cathaleen, Castleton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Matthew on 22 Oct 2023
We appreciate your review and hope to welcome you back again soon.

6/10 Okay

Jordan

Liked: Staff & service
Disliked: Property conditions & facilities
Room was ok tv didn’t work and phone didn’t work.
Stayed 1 night in Oct 2023
Response from Matthew on 10 Oct 2023
I am sorry to hear the tv and phone did not work, we do have IT on site 24/7 that can assist with these issues. Should this ever occur in the future (hopefully not) please reach out to our front desk and we would be more than happy to fix this for you.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Matthew on 10 Oct 2023
Thank you for the review! We hope to welcome you back again soon.

10/10 Excellent

Sylvie

Stayed 1 night in Oct 2023
Response from Matthew on 8 Nov 2023
Thank you for the score we are glad you enjoyed your stay!

8/10 Good

Jennifer

Stayed 1 night in Oct 2023
Response from Matthew on 8 Nov 2023
We are glad you enjoyed your stay and hope to welcome you back again soon!

4/10 Poor

Jean

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room very clean but very dark with low wattage light bulbs and a long walk to elevators.
Stayed 1 night in Oct 2023
Response from Matthew on 10 Oct 2023
Thank you for the feedback, I will pass along the information in regards to the lights to our facilities department.

10/10 Excellent

Ginette

Stayed 1 night in Sep 2023
Response from Matthew on 1 Oct 2023
Thank you for the very generous score and we hope to welcome you back again in the future!

10/10 Excellent

Anthony

Travelled with partner
Loved the pool and hottub. Restaurant had really good food and service was friendly and quick. And the casino was a great time. Would definitely recommend it to anyone going that way.
Stayed 1 night in Sep 2023
Response from Matthew on 1 Oct 2023
We are glad you were able to enjoy a few of the different things our resort has to offer we hope to see you again soon!

8/10 Good

Kim

Stayed 1 night in Sep 2023
Response from Matthew on 1 Oct 2023
Thank you for the review, we hope to see you again!

2/10 Terrible

Donald

Travelled with family
upon arrival the ada room i booked wasnt available so we booked another room at a different facility
Stayed 1 night in Sep 2023
Response from Matthew on 26 Sept 2023
We only have a limited number ofd ADA rooms available which are not specifically able to booked through third parties as they are limited. You can always request one through the comments but it is never a guarantee. I apologize for any problems this has caused and we will look for ways to improve this system going forward.