2/10 Terrible
CW, Hong Kong
Travelled with group
8 Apr 2019
Disliked: Staff & service, amenities
Traveler BEWARE! Terrible experience and abysmal communication! DO NOT RENT THIS PROPERTY! We arrived at around 12pm which was 2 hours earlier than scheduled check-in but the owner had agreed to let us drop off our luggage and store it until check-in time. However, when we got to the other building, no one from the property was there. I messaged the owner through Expedia and never got a reply, we didn't get any instructions on where to put our luggage. Eventually, the security helped us call Mia the owner and they said they will send someone to help us in 5 minutes. 5 minutes turned out to be 40 minutes. When the helper came, she told us the apartment we booked was unavailable citing the AC was broken. We told her we didn't mind not having AC and we would like our apartment. She flat out refused and lead us out of the building walking blocks away to a much cheaper and inferior building. Our original booking was for the three bedroom apartment in the ICON 56 building. Instead we were taken to the Tresor (which is much cheaper) and instead of our three bedroom apartment, they gave us two apartment rooms in TWO SEPARATE buildings. One room did not have a working AC and the location of the building was blocks away from the building we booked! We contacted the property owner right away and throughout the whole trip it was unresolved. The second day the owner harrased us and told us move out by 12pm to another location but we were not in the city and they were angry when we refused
CW
Stayed 2 nights in Apr 2019