Outdoor pool, pool loungers

Reviews of Cochin Zen Hotel

4 out of 5
Cochin Zen Hotel
46 Thu Khoa Huan St, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 359 reviews" "
Rating 8 - Good. 132 out of 359 reviews" "
Rating 6 - Okay. 36 out of 359 reviews" "
Rating 4 - Poor. 13 out of 359 reviews" "
Rating 2 - Terrible. 10 out of 359 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

KAREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a windowless room since we were only staying 2 nights and the room rate was great. Staff were friendly and the free breakfast was good. The only negative was the bed we had which was VERY firm. Felt like sleeping on a wooden box with a thin mattress pad. Didn’t get much sleep and when we wanted to rest after breakfast, there was construction going on. Sounded like it was on the other side of the room wall. Drilling, hammering, very noisy and disruptive. Odd to be doing such heavy work on a Saturday morning. Overall, not a terrible experience. Pool was great but small, with shaded areas.
Stayed 2 nights in Jan 2024

2/10 Terrible

Vu

Stayed 1 night in Dec 2023

10/10 Excellent

Anilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a wonderful 2 nite stay, will be back again soon..
Stayed 2 nights in Dec 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MUST visit
We absolutely loved the Cochin zen! We were only going to stay for one night but extended it for four. The staff went above and beyond for us including surprising me with a birthday cake when I never even told them it was my birthday! Our phones hardly worked while there so they were more than happy to help us make dinner reservations. The room was also stunning. We did the Cochin signature and everything about it was gorgeous. From the large walk in shower, to the king sized bed and the bathtub on the balcony. We will absolutely stay here again!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience, great staff value for the buck!
Stayed 2 nights in Nov 2023

8/10 Good

moray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cochin Zen, worth a visit.
What a lovely hotel, compact with good size rooms. Beautiful individually painted hallways. Awesome attention to detail. Pool a bit small , disappointing. Perfectly centred near Banh Tanh market.
Stayed 2 nights in Sep 2023

8/10 Good

matthew

Stayed 1 night in Aug 2023

10/10 Excellent

Garry

Stayed 4 nights in Aug 2023
Response from Bao Nguyen on 8 Sept 2023
Dear Garry,Thank you for taking the time to leave us a perfect 10/10 rating on Hotels.com! We're delighted to know that you had such a fantastic experience during your stay with us.If you have any additional feedback or comments you'd like to share, please don't hesitate to reach out. We value your feedback and hope to have the pleasure of hosting you again for another wonderful stay in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

Jay Jay

Stayed 1 night in Aug 2023
Response from Bao Nguyen on 8 Sept 2023
Dear Jay Jay,Thank you so much for your fantastic 10/10 rating on Hotels.com! We're thrilled to hear that you had such a wonderful experience during your stay with us.If you have any specific comments or feedback you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you back for another exceptional stay in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

8/10 Good

Renee

Liked: Staff & service, amenities, property conditions & facilities
Polite staffs
Stayed 2 nights in Jul 2023
Response from Bao Nguyen on 14 Aug 2023
Hello Renee,Thank you for sharing your feedback regarding your recent stay with us. We're glad to know that our staff's politeness made a positive impression on you.If you have any further comments or suggestions that could help us enhance your experience even more, please feel free to let us know. We value your input as it helps us continually improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

Hoai

Stayed 1 night in Jul 2023
Response from Bao Nguyen on 14 Aug 2023
Dear Hoai,Thank you for taking the time to rate your recent stay with us. We're glad to see that you've given us a perfect score of 5 out of 5. We hope you had a wonderful experience during your time at our hotel. If you have any specific feedback or comments about your stay, please feel free to share. We're always here to listen and improve. We look forward to welcoming you back in the future for another great stay.Best regards,Bao Nguyen (Mr.)Front Office Manager

2/10 Terrible

lester

Stayed 1 night in Apr 2023
Response from Bao Nguyen on 4 May 2023
Dear lester,Thank you for choosing our hotel and for taking the time to share your feedback. We apologize for any inconvenience caused by our no show policy. As stated on our website and booking platform, we have a strict policy for no show bookings that will be charged the whole amount and cannot be refunded. We hope you understand that this policy is in place to ensure fairness to all of our guests and to manage our inventory effectively.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

Reino

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, peaceful place. Close to dining, entertainment, coffee and shopping. Will stay again soon.
Stayed 2 nights in Feb 2023
Response from Bao Nguyen on 20 Feb 2023
Dear Reino,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be very clean and peaceful, and that our location close to dining, entertainment, coffee, and shopping was convenient for you. We appreciate your feedback and look forward to welcoming you back soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service
5 days stay in Ho Chi Minh city
Good location and friendly staffs. The bath tub shower in room 402 build too high from the ground and unsafe to get out with a slipping wet floor. We also have replaced the card keys 3 times due to the mechanical issues with the door lock.
Stayed 5 nights in Feb 2023
Response from Bao Nguyen on 20 Feb 2023
Dear Paul,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel's location and staff to be good. However, we apologize for the issues you experienced with the bath tub shower in room 402 and the mechanical issues with the door lock. We will work on addressing these issues and finding solutions to ensure our guests' safety and convenience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

8/10 Good

wee yin

Stayed 3 nights in Feb 2023
Response from Bao Nguyen on 14 Feb 2023
Dear wee yin,It's great to hear that you rated your stay with us 8 out of 10! We will continue to strive for excellence and make improvements where necessary. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back again soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

8/10 Good

Andrew, federal Way

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very nice hotel for the money and pretty clean and close to shopping and restaurants.
Stayed 1 night in Feb 2023
Response from Bao Nguyen on 14 Feb 2023
Dear Andrew,Thank you for your kind words and positive feedback. We are glad to hear that you enjoyed your stay with us and found the hotel to be a good value for the money. We are also pleased to know that you found our location convenient for shopping and dining. Your feedback is greatly appreciated, as it helps us to continually improve our services.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

LAVRA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the peoble
Stayed 1 night in Feb 2023
Response from Bao Nguyen on 14 Feb 2023
Dear LAVRA,Thank you for your kind feedback and rating of 5/5. We are thrilled to hear that you had a great experience with our staff and that you found the hotel to be clean, convenient and a great value for money.We take pride in providing our guests with a memorable and comfortable stay and it's great to hear that we have achieved this for you. We hope to welcome you back again soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A a OK stay but expensive
jaccuzi lack hot water. Room lack of tissue paper. Room not fully sound proof. Tv channel lack of international channel. Breakfast no top up of food. Overall alright but expensive with the facilities not fully useable.
Stayed 2 nights in Jan 2023
Response from Bao Nguyen on 14 Feb 2023
Dear guest,Thank you for taking the time to share your experience with us. I am sorry to hear that you encountered some issues during your stay, such as the lack of hot water in the jacuzzi and the room not being fully soundproof. We will definitely work on improving these areas in the future. I apologize if the breakfast was not replenished to your satisfaction, and I am also sorry that the TV channels were limited. Despite these setbacks, I am glad to hear that you had an overall "OK" stay with us.Best regards,Bao Nguyen (Mr.)Front Office Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the worst experiences ever.
The hotel was not up to the standard, I was sold a faulty product and I even tried to check out early. There was a sound issue with the air conditioner (the Hotel knew about it) which was not reported before the check-in, consequently forced us to move to 2 different rooms. The room was not clean and it was very dusty. Sound travels easily between the walls. Manager refused to refund for early check-out and refused to meet me in person to resolve this issue.There were other smaller issues but overall, not an enjoyable experience. I will not be staying here again.
Stayed 8 nights in Jan 2023
Response from Bao Nguyen on 14 Feb 2023
Dear guest,We are sorry to hear that your experience at our hotel was not up to your standards. Your feedback is important to us as we strive to provide all of our guests with a comfortable and enjoyable stay.We apologize for the inconvenience caused by the issues with the air conditioner, and for the cleanliness and dust in your room. We take these issues very seriously and will take the necessary steps to improve our facilities and services.We understand your disappointment with the lack of a refund for an early check-out and the refusal of the manager to meet you in person to resolve the issue. Our team is dedicated to providing a high level of customer satisfaction, and we regret that we were not able to meet your expectations in this instance.If you would like to discuss your experience further, please do not hesitate to reach out to us. We would appreciate the opportunity to make it right.Best regards,Bao Nguyen (Mr.)Front Office Manager

4/10 Poor

Austin

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Response from Bao Nguyen on 14 Feb 2023
Dear Mark,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our location to be very good and we appreciate your rating of 4/5. We strive to provide our guests with a comfortable and enjoyable stay, and it seems we were partially successful in your case.If there is anything we could have done better during your stay, please do not hesitate to let us know. We would love the opportunity to make it up to you in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Nice staff as well. Breakfast was good. Only two complaints. The steam room seemed to not be working a few of the days and my Expedia VIP status was not recognized which was a reason I booked the hotel.
Response from Bao Nguyen on 14 Feb 2023
Dear James,Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay at our property and appreciated our staff and breakfast. We apologize for the inconvenience you experienced with the steam room and your VIP status. Please be assured that we have taken note of your feedback and will work towards improving our facilities and services in the future.Best regards,Bao Nguyen (Mr.)Front Office Manager

6/10 Okay

Chun Kwong

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not ideal for business travel
No window and the ventilation in the room is terrible. It’s a bit smell apparently due to the humidity and poor air ventilation.
Stayed 2 nights in Nov 2022
Response from Bao Nguyen on 14 Feb 2023
Dear Chun Kwong,Thank you for taking the time to share your recent experience with us. We apologize for the inconvenience caused by the lack of window in the room and poor air ventilation which made the room smell. Our hotel strives to provide a comfortable and convenient stay for all guests, and it appears that we fell short in your case.We would like to assure you that your feedback is valuable to us and we will work to improve our services. If you would like to discuss your experience further, please do not hesitate to reach out to us.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

Maggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, outside of the hotel was dirty and noisy ( ho chi minh city is dirty)
Stayed 2 nights in Nov 2022
Response from Bao Nguyen on 14 Feb 2023
Dear Maggy,Thank you for taking the time to share your feedback with us. We are glad to hear that you found the property to be great, however, we apologize for any inconvenience caused by the dirty and noisy surroundings. We will take your feedback into consideration as we continuously strive to provide a comfortable and enjoyable stay for our guests.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and helpful staff in a cozy quiet atmosphere amid the bustle of Ho Chi Minh City. Very close to many sites and activities and restaurants. Highly recommend.
Stayed 6 nights in Sep 2022
Response from Bao Nguyen on 14 Feb 2023
Dear Margaret,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a pleasant stay with us and that our staff made your stay even more enjoyable. We are also glad to know that our location was convenient for you and that you would recommend us.At our hotel, we strive to make every guest feel comfortable and at home, so it is wonderful to know that we succeeded in doing so.Thank you again for your kind words and we hope to welcome you back soon.Best regards,Bao Nguyen (Mr.)Front Office Manager

8/10 Good

ChinChye, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is noisy, very thin wall. Sound insulation is very poor
Stayed 2 nights in Sep 2022
Response from Bao Nguyen on 14 Feb 2023
Dear ChinChye,Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience caused by the noise levels in your room. Your feedback is important to us as we strive to improve our services and facilities for all of our guests. We will make sure to address the issue with our engineering team to ensure that such situations do not occur again in the future.Once again, we apologize for the inconvenience and we hope you still enjoyed your stay with us.Best regards,Bao Nguyen (Mr.)Front Office Manager

10/10 Excellent

Teng Lung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value of Money
Nice hotel in very conveniences location and easy access to main attraction.
Stayed 1 night in Aug 2022

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and friendly staff
we have extended our stay. Loved their sauna and location.
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to Việt Nam!
Ok...but front desk and food court not really friendliness
Stayed 2 nights in Jul 2022

10/10 Excellent

Dharadhorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very nice and polite. Cozy Room facility, breakfast line was good, and the most advantage will be hotel location! Recommended!
Stayed 1 night in Jun 2022

8/10 Good

Maria Helena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My time in Cochin Zen Hotel
It was a nice experience. Staff was helpful and very supportive. I wish the hotel provided international phone calls when you really need it.
Stayed 5 nights in May 2022

10/10 Excellent

Dung

Stayed 5 nights in Apr 2022

6/10 Okay

Trang

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I highly not recommend this hotel with basic room option. A room is tiny and its bathtub draining was terrible. I spoke with the Manager for that issue which I was happy for their quick responsive. The location is great, which surrounded by so many Saigon attractions. However, the parking regulation is annoyed and they do not announced that in advanced. I do think they could do better with restaurant/dinning services.
Stayed 21 nights in Mar 2022

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect with this hotel .
Stayed 3 nights in Mar 2022

6/10 Okay

Arcely

Stayed 1 night in Feb 2022

8/10 Good

NHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No car parking. Had to pay for my own parking. The hotel should have arranged with a nearby facility.
Stayed 1 night in Nov 2021
Response from Kevin Au Duty Manager on 20 Nov 2021
Dear value guest, Thank you for your stay and feedback! I apologized for the inconvenience maybe caused due to the parking law. In the future, our team is going to provide the better solution to the customer as your mention. By the way, thanks for your enjoyable experience about our services and hope welcome you back on next time. If there is any assistance,please feel free contact our team for more information. Best regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cochin Signature Suite
Excellent, beautiful, clean, comfortable bed, good service, free simple breakfast.
Stayed 2 nights in Apr 2021
Response from Nessa Pham (Ms.) Duty Manager. on 25 Apr 2021
Dear Mr. Christopher, We would like to thank you for choosing Cochin Zen Hotel as your accommodation while you were in HCMC and taking your time to sharing your great experiences at our hotel. Your reviews will be a motivation for us to keep up with the good work. Once again, thank you for staying with us and we hope to welcome you back in the future. Thanks and Best Regards.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right price, right location
Stayed at other hotels in the area, first time here. It was a great option for the price with nice amenities, decent breakfast, clean, comfortable and quiet room, and great roof top with awesome cite views.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
It’s just ok!
Hotel is basic in terms of its rooms, breakfast and facilities. However. It’s very central and very clean.
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Happy to meet any request. Breakfast was delicious. Great location.
Stayed 2 nights in Feb 2020

8/10 Good

Jose Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alagon Zen
overall this Alagon property is very nice
Stayed 1 night in Feb 2020

8/10 Good

NATALIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near markets
Great location near the night markets. The pool area was nice and great view of the city. The staff were really nice and friendly. The breakfast was ok but not very western.
Stayed 3 nights in Feb 2020

10/10 Excellent

David, Long Beach CA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located. Can walk to good attractions and great restaurants.
Stayed 3 nights in Feb 2020

8/10 Good

Wuthiphan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ทำเลดีสุดๆ ราคาค่อนข้างสูง ใกล้ตลาดเบนถัน
Stayed 3 nights in Feb 2020

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Brilliant Location
We stayed 3 nights early feb 2020. The hotel is in a brilliant position. Ben Thanh market is about 250 m down the street but Ben Thanh Food Market is only about 150 m down the street from the hotel. There are all sorts of food available there from Asian to Western to suit every taste. The beer is very cheap here too. All the trips will pick up from here too. Great for walking to the War Remnants Museum and Independence Palace Our room was on the 11th floor right under the pool which meant it was very noisy when the pool jets were running which seemed to be from 0700 to 2300 hrs. Nice room though with good amenities. Although we had a window in the room, extra charge, it was pointless as it was about 5 foot up the wall above the bed with a view of the air con units if you stood on the bed, the window was about 2 foot square. All that said would stay here again but would be sure to get a quiet room
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the very beginning the staff was attentive, customer caring and effective. Nice and clean room with a daily free minibar Excellent and tasty breakfast! There is a buffet and a la card breakfast.An Italian espresso and a caputchino as well are included. The pool on the roof has excellent view and you may enjoy it during the Happy Hour. The staff serving the breakfast, restaurant and the pool area is fantastic. They approaching the customers very attentive and professional They remembered every customers choice of drinks or meals and the next day they were asking the customer whether they would like the same choice Such a service you can find only at the most exclusive world resorts. I would like to mention more of the staff members names like Jessica, Anna, Antony and more others.
Stayed 4 nights in Jan 2020

4/10 Poor

Kamil Daniel

Stayed 1 night in Jan 2020

6/10 Okay

Kurt

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Choose another
Fantastic hotel. Great location. Unbeleivably arrogant and snooty staff. Obnoxious. No sense of service toward the guests who keep them in business. Rooftop pool completely taken over by one family during our stay. Rap music at rooftop bar obnoxious. This hotel is full of itself, and is thus full of sh&t.
Stayed 2 nights in Jan 2020