Park view

Reviews of Palago Hotel

3 out of 5
Palago Hotel
287-289 Pham Ngu Lao, Ho Chi Minh City

Reviews

6.2
Rating 10 - Excellent. 11 out of 110 reviews" "
Rating 8 - Good. 32 out of 110 reviews" "
Rating 6 - Okay. 34 out of 110 reviews" "
Rating 4 - Poor. 21 out of 110 reviews" "
Rating 2 - Terrible. 12 out of 110 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid! Avoid! Avoid!
Disgusting hotel. Great location but the staff only know the word for sorry. Very poor communication. Worst was the bed bugs or fleas that were in both single bed in my room 301. Wh3n I complained they took me to 502 which had the same problem. They eventually put me in 106 which was bug free but noisy as hell because of the Main Street below which never shuts up. So no sleep at all. Terrible hotel. Avoid like you would the plague!
Stayed 1 night in Dec 2019

2/10 Terrible

chew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The shower head installed incorrect and always shoot the water against the wall, making water splaah out side on the floor. The safelock insids the room is broken in the last few days suring my stay. There was one cockroach in yhe room.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Friendly staff. Rooms are small and not well maintained.
Stayed 4 nights in Feb 2019

6/10 Okay

Teo Siang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
The room condition not to the actual condition n clean. Need improvements
Stayed 5 nights in Dec 2018
Response from David - Sales Manager on 27 Jan 2019
Dear Customer! Many thank for you support La Felix hotel, we many thank for your contribute. We sorry so much some thing wrong with you about condition. We wish you can talking with us something wrong and we can help you change room or upgraded your booking room. Our hotel alway checked and improvement very day (Service and enquipment) but we are sorry that its can not make all hotel. Now our hotel are better, hope see you soon. Many thank and have a nice day!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
breakfast really needs improvement
Rooms are fine and staff is helpful However, breakfast needs more western items. Some kind of eggs would be very welcome..
Stayed 1 night in Apr 2018
Response from Anne Tran (Ms) on 31 Mar 2019
Dear Distinguished Guests, Thank you for your comments and taking the time to write a review of your stay. We appreciate your comments regarding our customer service and ongoing upgrades. Thank you for staying with us, and we look forward to another chance to serve you at LAFELIX HOTEL. With very best regards

4/10 Poor

Bo, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
location ok and staff friendly - but that abt it
Unfortunately I was quite disappointed from this hotel. The location is great and the staff are friendly trying to accommodate, but the conditions don't seems to match the price - compared to other establishments. From the looks of it it used to be pretty good and modern - furniture is new and bed linens are clean. Issue I've experienced: 1. Cleaning seems to only include making up the bad, emptying the trash bin and changing the towels - there was some dust from the wall's plaster on the floor, since I've arrived which stayed there during my whole stay, there were some spider nets in the corners (small but visible if you care), glasses were never washed 2. I've paid a higher price for a park/street view room - big mistake :) one of the main roads goes there so lots of noise till 1-2am and early in the morning (noise level of around 70dB). If you have been to Vietnam or Indonesia bfore, you would know what I mean coz of the bikes, something I didn't consider when I did the booking. Especially if I go party - I would need a quiet room to sleep... 3. Shower was very inconvenient - not much of water pressure and cannot be placed on the wall, so a bit uncomfy in the small shower cabin 4. pretty slow Wi-Fi, but free 5. The hotel was advertised as having a nice roof top restaurant - indeed, but no longer working and only serves Bfast...which was pretty basic and there were lots of ants going around on the tables. HOWEVER - must try the craft beers at the pub below Han House! :)
Stayed 4 nights in Nov 2017

4/10 Poor

David, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel got too much restriction, i dun like it.
Stayed 3 nights in Jan 2018
Response from Ms Anne on 16 Oct 2018
Dear David, Thank you for your comments and taking the time to write a review of your stay. We very much appreciate your comments regarding your stay at Lafelix hotel. Can you give us more your details ( restriction)? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one With kind regards! Lafelix hotel

6/10 Okay

Sumith, Ascot UK

Liked: Staff & service
very helpful staff. who kindly organised a taxi for me to go to the magestic hotel. the Uber taxi fare was double the cost of the Uber taxi back. Not sure who played me out. The rooms are clean however my room did not have a window. It would have been useful if this was explained before booking.
Stayed 1 night in Nov 2017
Response from Ms Anne on 9 Dec 2017
Dear Sumith, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With bes regards, Anne/ Ms

6/10 Okay

Rossco, Hoppers Crossing

Liked: Cleanliness
OK for short stay
I stayed here for 5 nights because of its location but I made the mistake of choosing a front room with a window view , Big mistake - the noise from the road traffic and early morning exercising class's in the park (music to exercise to) was deafening which started at 5am , But after a few nights I got used to it, I was offered another room down the rear but declined as some of the rooms don't have any windows at all. Takes a long time for the hot water to flow through but once it does its ok, I have stayed in this hotel before in rear rooms but only for short stays.
Stayed 5 nights in Oct 2017
Response from Anne Tran on 2 Nov 2017
Dear Rossco, We very much appreciate your comments regarding your stay at Lafelix hotel. It is always a pleasure to receive positive feedback about our location, facilities and service.Please rest assured that your comments regarding issues you encountered have been passed onto the Foods and Beverage Team as well as the Engineering Team; I apologize for the inconvenience that this caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With very best regards/ Anne Tran

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2017
Dear Anonymous, Thank you for your positive feedback on our attentive service following your recent stay at Lafelix hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With very best regards / Anne Tran (Ms)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great mid range Hotel
Checkin was fast. I requested for a room with street view, they were able to accomodate fast. Amenities were adequate with toiletries, safe and hairdryer. Breakfast was great. For a mid range Hotel and price paid it was well worth. Recommendable.

6/10 Okay

Victor, Singapore

Liked: Staff & service
Adequate Hotel for a Short Stay
Friendly employees, but the room I was staying (room 406), had a pretty lousy wifi connection. The wifi was pretty 1 bar at best and most of the time i was disconnecting and reconnecting very often. The water heater took quite a while to stabilize and the breakfast is forgettable. The hotel is however quite convenient as the convenience store is just 4 steps from the hotel, and there are several cafes and eateries around it as well.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

a traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
Not recommend. Not happy about the experience here.
Response from Duyen on 19 Jul 2016
Dear Sir/Madam Thank you very much for your coming and stay with us. We're very sorry ho hear about that.We hope that you can give us a change to serve you next time.We 'll bring the best service to you. Best regards, Duyen/Ms

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked but no room
Turned up after booking online and receiving a confirmation email. Got there and we're told they had no rooms. They organised an alternative hotel that was very nice, so no real issue, but they failed at the fundamental basic requirment of a hotel - provide a room.

8/10 Good

Verified traveller

No support from management
The management was not cooperative with handling booking problems, while the frot desk did all they could.

6/10 Okay

Katie, Newcastle

Disliked: Cleanliness, room comfort
average
Room was very basic and average.Smaller than the pictures make it out to be. Mirrors in bathroom unclean.Breakfast buffet was poor

4/10 Poor

Sarah, Boston

Liked: Cleanliness
Disliked: Staff & service
You should be able to trust your hotel on vacation
The room quality is suitable. Its everything you need and no extras. My low review is for the staff of the hotel. I needed a taxi from the hotel to the airport. I asked the doorman how much the taxi would cost. He told me 300 which I trusted and paid him. When I got in the taxi, he only paid the taxi driver 150. I made a scene in order to get the money back but neither the driver or the doorman spoke english. Eventually after 10 mins of fighting I got my money back. The second bad experience was another trip to the airport. At 9am I asked the hotel how long it would take to get to the airport for a 3:45 pm flight on a public bus. The woman at the front desk told me i had to leave immediately if I wished to make the flight. I laughed, wrote down 3:45 to make sure there was no miscommunication and she was serious. I went next door to an amazingly friendly hostel who also laughed at this ridiculous advice. The public bus took 30 minutes and I believe the woman gave me this advice because she wanted me to check out of the room so they could clean it. I would not advice this hotel to anyone after this experience. If I had left when the woman suggested I would have been at the airport 6 hours before my flight.

10/10 Excellent

Jurgen, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Cain, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel, with great staff
Was picked up at the airport and was well looked after right up until check out. Highly recommended

8/10 Good

kiwitraveller, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Very happy with our stay, ver good service from friendly staff, great breakfast

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

John, New Orleans

Meets basic, great breakfast
Stayed here with my father last week, so I wanted something economical, reasonably comfortable and in Pham Ngu Lao. This fit the criteria. The breakfast was fantastic and the room met our requirements: a nice enough place to sleep. Staff is friendly.

6/10 Okay

mike g, saigon

Liked: Cleanliness
when is a suite not a suite
booked a suite room. checked in but room was very small at rear, nothing like the pictures. hard to find where to put my bag. reception said perhaps there was a problem with the internet and that was their suite. In the morning I saw an open room at hotel front same floor which turned out to be one of the actual suites as per the pictures. They moved me next night with no comment. having said that it was the cheapest suite I have ever stayed!

8/10 Good

Ange & Michy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and centrally located
The staff are pleasant and friendly in this centrally located hotel, the rooms are clean, the bathroom was a little dated but for the price we paid we expected worse. We thoroughly enjoyed our stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I like this hotel very much , I will be back with many friends in September and I hope all service same or better!"...

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but dont buy their tours
Htel is great, good location, friendly staff, nice rooms. We stayed with young children and wanted to go to Cu Chi Tunnels. Looked online for prices and also on the street and they sell for around $6. We arrived in the evening so I did not want to walk around all night to find a tour. I asked for private car at hotel, but they said bus is better because there is a guide. The friendly lady showed a broshure, I asked how many people would be on this tour, she said 10-15. The price was $11 so I thought it was reasonable for a smaller group. In the morning we walked out and there was an old 50 seat bus with hardly any aircon. We said we ordered a smaller group so they had to call hotel and she now said she didnt know, she just thought it might be 10-15 people, but she didnt know, sorry, bla bla... so we had to chose to get off and not go or stay... it ended up being a great (but sweaty) day. So, dont book their tours at the hotel, just go out on the street and everyone is selling different tours, shop around until you find what you look for.

6/10 Okay

Vinh Pham, Usa

Liked: Staff & service, room comfort
Visiting Saigon
Beside the lack quality of entertainment system, the overall quality of hotel is great...I will give A for service staffs attitudes..

4/10 Poor

Kim, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Should only be a 2 star hotel 2.5 at best
Staff excellent hotel needs better cleaning .black mould in bathroom all over shower curtain and tub mould as well

4/10 Poor

Kim, Calgary

Disliked: Cleanliness, property conditions & facilities, room comfort
Should not be rated 3 star
This hotel is ok but should not be rated 3 star 2 at best black mould in bathroom on shower curtain

6/10 Okay

Kim, Calgary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great staff showers do not work very well

8/10 Good

Peida, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient access hotel
The hotel with in easy access, it is with in walking distance to all the tourist interests. bars, restaurants, travel agencies just next door, a big public park in front of the hotel.

6/10 Okay

SomeDude

Liked: Staff & service
Originally the reservation was for the Hong Thien Loc Hotel, but they changed their name to LaFelix and were not notified that the name had changed. Otherwise the hotel is in a good location and easy to find. If you like hanging out with backpackers then this hotel is in a great location. The room was clean and was about average for the location. Watch out for pickpockets and scam artist otherwise the night life is good.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Average and fair for the money!
The hotel is well located in a busy part of Saigon/HCMC with plenty around going on. Cleanliness is average at best but the staff were helpful.

6/10 Okay

Ky, Melbourne VIC, Australia

Liked: Cleanliness, staff & service
small rooms, but clean and friendly
The pace was clean and the staff were friendly. The breakfast room is very nice, and being on the 9th floor, the view was very nice. Free internet and wi fi was very helpful. The rooms are a little small if you are staying in a twin, there is barely enough room for bags and people, but if you can get room M01, you should be quite comfortable. The tons with the double bed were far more easier to navigate

8/10 Good

Bill, South Korea from Texas

Liked: Cleanliness, staff & service, room comfort
Clean, Comfortable, EXCELLENT STAFF!!!!
First I should say that I have traveled extensively and lived for many years in "third world" countries around Southeast Asia. That being said, if you are looking for 6 star hotel accommodations, you need to pay the money for a 6 star hotel. This hotel was in a great location across from a large park and easily within walking distance from markets, coffee shops, shopping, and nightlife. I really don't think you could beat the location in Ho Chi Minh. This hotel had EXCELLENT staff! All of the staff were extremely helpful, courteous, and spoke fairly good english. Plenty good enough to communicate clearly and converse with. The staff alone is enough to make me want to go back! The facility....this is the only area that I would mark down slightly if I was to mark anything down. But again, you have to remember where you are and what you are paying. My room was clean, comfortable, and safe. Places in the room/building could use a new coat of paint (but that's only if I am looking for something to pick on). To sum up: The hotel was clean, comfortable, GREAT staff, good location, and more than I had hoped for. Having traveled and stayed extensively in places like Ho Chi Minh for years, I have paid the same before and gotten MUCH worse. This hotel was nice and I will definitely stay here again for my next trip to Ho Chi Minh.

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hotel
This hotel is described as a 3* hotel on hotels.com, yet in a brochure in the hotel lobby it states it is a 2* hotel- and is clearly not anywhere close to a 3* hotel from our experience. Very poor breakfast at the hotel, with limited food available and really not directed towards foreign visitors ie no pastries, traditional english breakfast, one type of cereal and limited fruit. Rooms were poor, and not what is advertised or pictured on the website. Hotel staff admitted the pictures were mocked up for the website and brochures and then furniture removed. Our first room had no window, shower curtain was covered in mould, floor was dirty, bathroom window as broken and shower was broken. Our second room, upgraded room, did have a window but still bathroom window was broken and shower cubicle was black with mould. Worst of all, we had ants in the bed which resulted in us checking out 3 days early and finding ourselves another hotel, incidently, another 3* hotel which was luxury compared to this one which confirms the fact this is not a 3* hotel. I would not advise anyone to stay here. The only positive point about this hotel is the location, in the centre of the tourist/backpacker area but there are many other hotels in this area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

EB, Nashville, TN USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hong Thien Loc Hotel
Nice hotel - good location - great staff (especially Loi) Good deal for the money

8/10 Good

hedwiges, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
how to enjoy your holiday
staff very helpfull,and very nice people,cannot speak highly enough of the staff,i will be going back there

4/10 Poor

William, California, Ca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hong Thien Loc HCM
Hong Thien Loc at HMC put us at Hong Thien Loc 1(sister ship hotel) due to over booking 1st night,that was a bad experience/dirty hotel and check out next day charging us 1 can of soft drink that we did'nt use...not a honest hotel....back to Hong Thien Loc was ok for the $ value.,but the shower stand need to improved in term of cleaning/mildew/no soap tray/..and i saw a roach came in from washroom window...the hotel staffs are friendly and I don't find much variety restaurants around,I can only find mostly Vietnames noodles place .

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Will not visit again
We booked 2 double city view rooms. However when we arrived we found out that photos of the hotel were completely different than in reality. So we decided to change one of the rooms from city view room to VIP room. They asked us to pay the difference but it was more than what's advertised on official website ! So I had to take my laptop and go to the reception to show them what the prices on their website are. Then they agreed we should pay less ! Our rooms were on 8th floor which gives a nice city view but you also gets you a bonus - a lot of noise from the kitchen on 9th floor. None of the stuff speak English so you should either know Vietnamese or make sure you do not need to communicate with anyone.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hong Thien Loc Hotel in HCM - good location
For budget travel, this is a good choice for accomodation. It has meet the basic needs and hotel staff is friendly. The room is clean and neat to stay if you are not too particular. It also has advantage of location as Binh Thanh market and many shops are within walking distance. The park is just across the road, whereby you can see locate people is having activities on it.

4/10 Poor

william, california-usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort