235 Nguyen Van Cu Street, District 1, Ho Chi Minh City
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great spot! Being a VIP Hotel, they had a larger room available and upgraded us without being asked. We also needed to stay one more night so we booked through EXPEDIA again and they’ll allow us to stay in the same room which was an upgrade again from the one that we had. I can’t even explain the breakfast how unbelievable it was, it’s over the top! It has everything you could possibly want. This was definitely one of the highlights of the hotel!
Janet
Stayed 1 night in Mar 2024
6/10 Okay
Brian, San Jose
Travelled with family
27 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not sure why my room made so much noise @ night time from 1 AM to 6 AM. I heard someone keep knocking @ my door every 20 minutes. I could not sleep.
Hoping There is no ghost in the hotel.
Dear Abhijit, Thank you for choosing and sharing your experience with us. We are glad to know that you had a good time while you were at Hotel Nikko Saigon. We look forward to seeing you soon!Sincerely,
Dear Ricardo, Thank you for staying and taking your time to share your experience with us. Thank you also for the great comments about our staff. We look forward to welcoming you back in the future. Sincerely,
This is the second time we stayed at Nikko. The staff and service is the best. The breakfast buffet is wonderful. The hotel is very quiet but the environment outside of the hotel is noisy and crowded especially during rush hours. On this visit we think the lobby and corridors smell musty
Tuan
Stayed 4 nights in Mar 2024
Response from Hotel Nikko Saigon on 10 Mar 2024
Dear Tuan,Thank you for staying and taking your time with us. We are pleased to know that you enjoyed your stay and thank you also for giving us back good comments about our breakfast!We look forward to welcoming and serving you again in the near future. Sincerely,
Dear Oanh, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,
10/10 Excellent
Chris
7 Mar 2024
Chris
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 27 Mar 2024
Dear Chris, Thank you for staying and taking your time to share your experience with us. We are pleased to know that you had a good time at Hotel Nikko Saigon. Look forward to welcoming and serving you again. Sincerely,
10/10 Excellent
Linda
6 Mar 2024
Linda
Stayed 12 nights in Feb 2024
Response from Hotel Nikko Saigon on 26 Mar 2024
Dear Linda, Thank you for choosing and giving us back your great feedback. We are glad to hear that you had a good time with us. We look forward to seeing you again in the future. Warmest regards,
6/10 Okay
Pankaj
4 Mar 2024
Pankaj
Stayed 2 nights in Mar 2024
Response from Hotel Nikko Saigon on 25 Mar 2024
Dear Pankaj, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
8/10 Good
Abdel Monem, San Leandro
3 Mar 2024
Abdel Monem
Stayed 4 nights in Feb 2024
Response from Hotel Nikko Saigon on 23 Mar 2024
Dear Abdel Monem, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing and serving you again in the near future.Sincerely,
We really enjoy the service van around the city. Concierge are all nice and they did upgrade our room. Over all employees are nice. Thank you
Gemma
Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on 2 Mar 2024
Dear Gemma, Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us and glad to receive your great comments about our staff and service. Look forward to seeing you again in the near future.Sincerely,
10/10 Excellent
Tinh
29 Feb 2024
Tinh
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 22 Mar 2024
Dear Tinh, Thank you for staying and giving us back your feedback regarding your experience with us. We are pleased to receive your great review. We look forward to welcoming you back in the future. Sincerely,
Beautiful hotel, good location, staffs are friendly, courtous . They gave us an upgrade to a suite,so nice of them. The pool area is great ,long 25m Olympic size, quiet and relaxing . Hotel is very clean, I stayed here before and would come back anytime.
Trung
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 2 Mar 2024
Dear Trung, Thank you for staying and taking your time to share your feedback.We are pleased to hear that you enjoyed your stay at Hotel Nikko Saigon and appreciate your great comments about staff, facilities and cleanliness. We look forward to welcoming you back in the future. Warmest regards,
I had a feeling that they did have rooms available for upgrade, but they did not provide me with one to a larger room. However, the room I was in was very nice.
Barbara
Stayed 2 nights in Feb 2024
Response from Hotel Nikko Saigon on 25 Feb 2024
Dear Barbara, Thank you very much for staying and taking your time to share your experience with us. We apologize for not meeting your expectations for room upgrade. However, we are pleased to know that you had a good time while you were at Hotel Nikko Saigon. We look forward to welcoming and serving you again in the near future. Sincerely,
The best 5 star hotel in Saigon. I've been to so many, but the service here was the top. Best room, best everything.
Alexander
Stayed 1 night in Feb 2024
Response from Hotel Nikko Saigon on 18 Feb 2024
Dear Alexander,Thank you for choosing Hotel Nikko Saigon as your residence in Ho Chi Minh City.We appreciate the chance to learn about your current stay and we are delighted to receive your compliments.It serves as a validation how much you have enjoyed your stay at our hotel.Please feel free to let us know if there is anything you need to make your stay more comfortable.Sincerely,
10/10 Excellent
Michael
16 Feb 2024
Michael
Stayed 3 nights in Feb 2024
Response from Hotel Nikko Saigon on 22 Mar 2024
Dear Michael, Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
Dear Vicki,Thank you for sharing your feedback regarding your stay! Your satisfaction is our top priority, and we are very pleased to receive your comments about our staff. Thank you for your trust and we hope to have you again very soon. Sincerely,
10/10 Excellent
KLIMENT
Travelled with partner
14 Feb 2024
Liked: Cleanliness, staff & service
Excellent location and value. The breakfast buffet is extraordinary, possibly the best I’ve ever seen. Special shout-out to Le Quang Hai who was there when we arrived after a 14-hr flight and helped us check in and was also there when we left to bid us goodbye. I highly recommend this hotel
KLIMENT
Stayed 4 nights in Jan 2024
Response from Hotel Nikko Saigon on 15 Feb 2024
Dear KLIMENT, Thank you very much for choosing Hotel Nikko Saigon and taking your time to share your experience with us.We are glad to receive your great feedback regarding our staff!We look forward to welcoming and serving you again in the future. Sincerely,
Dear Allen,Thank you for your rating of 5 out of 5.We are very glad that you satisfied your stay with us,We look forward to welcoming you soon.Sincerely,
Dear Allen,Thank you for staying and taking your time to share your feedback with us regarding your stay.We appreciate your great review and look forward to welcoming you back in the future. Sincerely,
Dear Jacek,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,
10/10 Excellent
Randy
Travelled with partner
29 Jan 2024
Stayed two nights here at the Nico Saigon hotel. This hotel is a premium superb hotel. The service was impeccable. The room and cleanliness was outstanding and the service was second to none. The concierge in particular went out of his way to help us with every detail we needed, including recharging our Sim card that had abruptly expired. The location is a little farther from district 1, where many of the Saigon coty activities happen… However, taxis were easy to catch and inexpensive to go to and from the hotel. We Enjoyed our visit very much.
Randy
Stayed 2 nights in Jan 2024
Response from Hotel Nikko Saigon on 29 Jan 2024
Dear Randy, Thank you very much for staying and taking your time to share your feedback regarding your recent experience with us. We are glad to receive your great feedback. We also appreciate your great comments about our service, room and our staff. We look forward to welcoming and serving you again in the near future. Warmest regards,
Wonderful hotel and accommodations! The food at both buffets were excellent and the service staff were very accommodating, kind and professional. Loved my stay and would highly recommend the experience to anyone!
Leonard
Stayed 3 nights in Jan 2024
Response from Hotel Nikko Saigon on 26 Jan 2024
Dear Mr. / Ms. Leonard,Thank you for sharing your feedback regarding your stay! Your satisfaction is our top priority and we are very pleased to receive your comments about our warm services and helpful staff. Thank you for your trust and we hope to have you again very soon. Sincerely,Hotel Nikko Saigon
10/10 Excellent
Thang, Stratford
24 Jan 2024
Thang
Stayed 2 nights in Jan 2024
Response from Hotel Nikko Saigon on 26 Jan 2024
Dear Mr. / Ms. Thang,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Nikko Saigon
Dear Mr./Ms.Christine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Nikko Saigon
Dear Carolyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Hotel Nikko Saigon
The facility is great, but the service need to be much improved
Hsuante
Response from Hotel Nikko Saigon on 23 Jan 2024
Dear Hsuante,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short based on your rating.It is through guest feedback we can learn and improve our products and services.We hope to welcome you back to our hotel very soon and we can regain your trust to stay at Hotel Nikko Saigon again in the future.Sincerely,Hotel Nikko Saigon
6/10 Okay
Hsuante, tallahassee
21 Jan 2024
Hsuante
Stayed 4 nights in Jan 2024
Response from Hotel Nikko Saigon on 11 Feb 2024
Dear Hsuante,Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,
Dear Jacek,Thank you for staying and giving us great feedback.We are glad to know that you enjoyed your stay and had a great time with us.We look forward to seeing you again!
Love it. Location was not ideal but Grab was easiky accessible
Tuan
Stayed 2 nights in Dec 2023
Response from Hotel Nikko Saigon on 19 Jan 2024
Dear Tuan,Thank you for staying and taking your time to share your great feedback with us.We are happy to hear that you enjoyed your stay and had a good time at Hotel Nikko Saigon. Sincerely,
After walking around the chaotic HCMC, walking into the hotel has a sense of calmness and tidiness. This is the second time we stayed at this hotel, we really enjoyed the hotel and the breakfast. The rooms are spacious. We highly recommend this hotel.
Martina
Stayed 3 nights in Jan 2024
Response from Hotel Nikko Saigon on 19 Jan 2024
Dear Martina,Thank you for coming back to Hotel Nikko Saigon!We are pleased to know that you enjoyed your stay and receive great comments regarding breakfast and room.We look forward to welcoming and serving you again in the future.Warmest regards,
10/10 Excellent
tai
15 Jan 2024
tai
Stayed 2 nights in Jan 2024
Response from Hotel Nikko Saigon on 19 Jan 2024
Dear tai,Thank you for staying and sharing your experience with us. We are glad to receive your great feedback and hope you coming back in the future.Sincerely,
Excellent place to stay,very clean and helpful staffs.
Andrew
Stayed 4 nights in Jan 2024
Response from Hotel Nikko Saigon on 19 Jan 2024
Dear Andrew,Thank you for sharing your feedback regarding your stay! Your satisfaction is our top priority and we are very pleased to receive your comments about our warm services and helpful staff. Thank you for your trust and we hope to have you again very soon. Sincerely,
I did not receive free upgrade. There is not much vip treatment even tho I book as a vip
Cindy
Stayed 2 nights in Jan 2024
Response from Hotel Nikko Saigon on 19 Jan 2024
Dear Cindy,Thank you for staying with us and taking your time to share your feedback.We are sorry to know that you were not satisfied with our service for upgrade.We shared your comments with related departments to improve our level. Again, thank you for staying and taking your time to share your experience.We hope you coming back in the future.
10/10 Excellent
KUO-AN
Travelled with family
14 Jan 2024
Liked: Amenities
Good
KUO-AN
Stayed 2 nights in Jan 2024
Response from Hotel Nikko Saigon on 19 Jan 2024
Dear KUO-AN,Thank you for staying with us and taking time to share your experience. We are glad to hear that you enjoyed your stay with us. Thank you also for good comments regarding of our staff. We look forward to welcoming you back in the near future.Sincerely,
Dear Francisco de Borja,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
8/10 Good
Bevan
11 Jan 2024
Bevan
Stayed 9 nights in Jan 2024
Response from Hotel Nikko Saigon on 31 Jan 2024
Dear Bevan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
Dear Quan,Thank you very much for staying with us. We are pleased to hear you enjoyed your stay with us. Thank you for your trust and we hope to have you again very soon.
10/10 Excellent
Phi, Macon
Travelled with family
9 Jan 2024
Liked: Cleanliness, staff & service
Phi
Stayed 1 night in Jan 2024
Response from Hotel Nikko Saigon on 10 Jan 2024
Dear Phi,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,Hotel Nikko Saigon
Dear Sandra,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,Hotel Nikko Saigon
10/10 Excellent
James
4 Jan 2024
Liked: Property conditions & facilities
James
Response from Hotel Nikko Saigon on 11 Feb 2024
Dear James,Thank you for sharing your feedback regarding your stay! We are glad to know that you enjoyed your stay with us. We look forward to seeing you again in the near future. Sincerely,
Dear Jannet,We would like to thank you very much for your time to share your experiences with us.All of us at Hotel Nikko Saigon hope that we will have the pleasure of welcoming you back again soon. Warmest regards,Hotel Nikko Saigon
8/10 Good
OSAMU
Travelled with family and small children, Business traveller
Clean and pleasant hotel. The staff are supportive and friendly.
Jovi
Stayed 3 nights in Dec 2023
Response from Hotel Nikko Saigon on 6 Jan 2024
Dear Jovi, Thank you for staying and taking your time to share your feedback regarding your stay with us. Weare pleased to hear that you enjoyed your stay receive great review. We look forward to seeing and serving you again in the future. Sincerely,
Dear Phi,Thank you for choosing Hotel Nikko Saigon on your recent trip to Ho Chi Minh City! We truly appreciate the time you took to share your experience with us.Look forward to seeing you again in the near future.Sincerely,Hotel Nikko Saigon
Platinum memeber be aware, you wont get any upgrade. When i ask they said its not available. I stay at two different time and it was always the same.
Hotel was safe, they do money exchange. Service was great. Pho from room service was delicious. The hallway has a smell from the Moist. Room was beautiful and housekeeping was excellent.
Nam
Response from Hotel Nikko Saigon on 31 Dec 2023
Dear Nam, First of all, thank you very much for choosing Hotel Nikko Saigon and staying with us! We appreciate that you are giving us the honest feedback about the hotel. Your feedback has been noted and will be forwarded to the relevant departments for suitable quality improvement review. Once again, thank you very much for staying with us, and thank you for taking your time to write this review. We are looking forward to seeing you again. Sincerely, Hotel Nikko Saigon
I like this hotel is that the toilet seat had warm water bidet.
Kim
Stayed 2 nights in Dec 2023
Response from Hotel Nikko Saigon on 31 Dec 2023
Dear Kim,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,Hotel Nikko Saigon
Dear Sharon Arada,Thank you so much for taking the time to share your experiences regarding your recent stay with us.We are very glad to learn that you had a satisfying time at Hotel Nikko Saigon. Look forward to welcoming you back in the near future.Sincerely,Hotel Nikko Saigon