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"Staff were friendly and very helpful "

"Room was clean. Very minmalistic. One pillow one towel one small comfoter but fine."

"clean room ,good location "

"Fantastic boutique hotel. We stayed at the property on our way to a cruise and I've got to say this was amazing. As we entered the property we checked in at the bar which was quick and easy. Our room was large, clean, modern and comfortable. The hotel was near shopping, the rail, the cruise port and hop and go adventures. What more can you ask for? If you're looking for a weekend getaway, this is definitely a town you should check out and this is a hotel suitable for a romantic getaway or even a girls fun weekend. No matter what your adventure, this hotel and this little town should be on your bucket list. Don't miss the Penta hotel in Rostock!"

"Sehr gut"

"It was amazing! I did ask bellhop to deliver my luggage After dinner I stopped registration and my luggage was still there. I took my luggage back to my room. "

"Staff was very helpful and courteous."

"The hotel provided instructions for late arrival (if after 10:00 pm). I arrived at 9:05pm and the hotel was locked up and the late arrive instructions were useless (no code box as described), they would not answer my calls. I could not enter and it and was below freezing. I had to find another hotel with rooms open by foot. The next day the hotel manager would not accept responsibility and said the hotel registration closes at 8:30 - despite the letter I received the previous day clearly indicating 10:00. She would not offer a refund for my prepaid booking - despite it costing me $$$ to sleep elsewhere. If you are looking to book here - DON"T go to the Neptun - it is wonderful. RUN RUN AWAY from these unreasonable and dishonest hosts. "