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Reviews of Fairfield Inn & Suites by Marriott Hinesville Fort Stewart

2.5 out of 5
Fairfield Inn & Suites by Marriott Hinesville Fort Stewart
1494 E Oglethorpe Hwy, Hinesville, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 146 out of 280 reviews" "
Rating 8 - Good. 75 out of 280 reviews" "
Rating 6 - Okay. 35 out of 280 reviews" "
Rating 4 - Poor. 12 out of 280 reviews" "
Rating 2 - Terrible. 12 out of 280 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Harry J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was a little off I 95 but worth the extra 12 minute drive as very clean and had a restaurant next door we walked to. Great overnight stop
Stayed 1 night in Mar 2024

10/10 Excellent

Ed

Travelled with partner
Ok
Stayed 2 nights in Mar 2024

8/10 Good

Bobbie

Liked: Cleanliness, staff & service
The hotel seemed a big aged. Very nice staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eboni

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The rooms were clean.
Stayed 2 nights in Jan 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I like the newly renovated rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Janice, Easley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly service. Clean rooms. Rooms could use a hair dryer.
Stayed 1 night in Jan 2024

10/10 Excellent

Lesia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so nice. The room and hotel were very clean.
Stayed 2 nights in Jan 2024

8/10 Good

Ester

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Really appreciated the front desk person changing our room. We were unhappy with initial room because it had a shared door and we could hear people from the other room. Front desk was able to switch our room to one that despite also having a shared door shared with an unoccupied room. Beds were very comfortable, breakfast had a good variety of warm and cold food. Hotel was clean just needs a little updating.
Stayed 1 night in Dec 2023

10/10 Excellent

Curtis, Ruther Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good value, furniture and tv in good condition. The only issue was a little difficult controlling the heat
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great for what we needed. Staff were excellent, clean rooms and solid breakfast!
Stayed 1 night in Nov 2023

8/10 Good

Bernetta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outdoor river view was the best and beautiful.
Stayed 2 nights in Nov 2023

8/10 Good

megan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms could use a better clean but other than that very happy with our stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in very late about 10 and the gentleman at the desk was super nice. Breakfast and coffee was great and everyone we ran into that worked there always spoke. We thought we were on a cruise boat. I needed to change my card and the lady wa very helpful. Would very much stay again.
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
Stayed 2 nights in Oct 2023
Response from Natalie on 4 Nov 2023
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is quite, clean, and next to shopping places including Applebee's in Same Parking Lot.
Stayed 2 nights in Oct 2023
Response from Natalie on 3 Nov 2023
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Lia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Oct 2023
Response from Natalie on 31 Oct 2023
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Natalie on 31 Oct 2023
Thank you for taking the time to rate our hotel with 8 out of 10 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Blake

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Natalie on 31 Oct 2023
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

2/10 Terrible

Lauren

Stayed 5 nights in Oct 2023

8/10 Good

RUDRIK, Moreleta Park

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money.
Stayed 1 night in Oct 2023
Response from Natalie on 24 Oct 2023
Thank you for staying with us and leaving such a kind review. We hope to see you again soon!!

10/10 Excellent

Wesley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was nice size room. Perfect for me and a guest
Stayed 1 night in Oct 2023
Response from Natalie on 20 Oct 2023
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Natalie on 20 Oct 2023
3.Where words fall short, ratings do the job! Thank you for such gracious ratings! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 Excellent

Jana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Staff was very nice.
Stayed 1 night in Sep 2023
Response from Natalie on 20 Oct 2023
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Donna

Stayed 3 nights in Sep 2023
Response from Natalie on 20 Oct 2023
Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Charles

Stayed 1 night in Sep 2023
Response from Natalie on 20 Oct 2023
•We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Joseph, Pearson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a friendly staff, but the gentleman that runs the breakfast is absolutely outstanding! Nice clean rooms and the property is always looking good. I've stayed here several times and it's always consistently great!
Stayed 1 night in Sep 2023
Response from Natalie on 20 Oct 2023
•Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.

8/10 Good

Rodney

Good
Stayed 2 nights in Sep 2023
Response from Natalie B. - General Manager on 20 Oct 2023
•Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023

8/10 Good

LeAndrea

Travelled with family
Liked: Cleanliness, amenities
Enjoyed the stay but pool was not always open. Must have in this Ga heat!
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023

10/10 Excellent

Herbert

Stayed 3 nights in May 2023

4/10 Poor

Greg

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Property is nice but my shower had hair in it. The tv remote didn’t work. I had staff replace batteries and it still didn’t work. At breakfast they didn’t have water… I had to go to front desk and buy 2 bottles. I was disappointed because I stay at Fairfield quite a bit and this one needs to do better.
Stayed 1 night in Apr 2023
Response from Natalie on 4 Apr 2023
I am so sorry to hear that you truly did not enjoy your stay with us. Please feel free to contact me directly, I'd love the opportunity to speak with you regarding the issues you experienced.

10/10 Excellent

Terry

Stayed 3 nights in Mar 2023

2/10 Terrible

Lenae

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked into a room that had bodily fluids still on them. Soap still in shower. Dirty floor. Not just my room. My sisters as well. Completely disgusting and need my refund ASAP!
Stayed 1 night in Feb 2023

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Alicia

Disliked: Room comfort
Wish it would have been better
I ended up with a wheel chair accessible room. Everything including the bed was really low to the ground. I’m 5’9. The room was right off the elevator so a good nights slip was non existent. Noisy guest on both sides (not the hotels fault) but made the experience even worse. The attendants were very friendly.
Stayed 2 nights in Feb 2023
Response from Natalie Bischoff on 6 Feb 2023
Good Afternoon,I am so sorry to hear that we did not exceed your expectations while staying with us. I am also sorry we did not attempt to relocate you to a room that better fit your needs. Please feel free to contact me directly so I can ensure your next stay with us will be amazing.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and updated. Breakfast was nice. Staff were friendly.
Stayed 2 nights in Jan 2023

8/10 Good

Tina, Valdosta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had visited this site before and the staff and room appearance is always good. We will continue to visit here.
Stayed 1 night in Jan 2023

6/10 Okay

Gilbert

Disliked: Staff & service

8/10 Good

Tina, Valdosta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family
Stayed 1 night in Dec 2022

10/10 Excellent

Joycelyn, Delray Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Loved the coffee being available in the lobby area all day. Front desk clerk, Jicolia was warm, friendly and very courteous.
Stayed 2 nights in Nov 2022

10/10 Excellent

Cami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Michelle

Liked: Amenities
My reservations were for 3 nights & my room was never cleaned. The hotel was undergoing renovations so the first night I didn’t have hot water. I was promised a discounted nightly rate, but have not seen it or the “incidental” charges credited back on my credit card. Upon arriving at the hotel all of the staff was standing around outside the front door smoking & shooting the breeze with a man drinking what appeared to be beer. Overall the room was nice. The additional security lock was missing from the door, so as a woman traveling alone it made me a little uneasy. One last complaint, the selection of available channels was extremely disappointing.
Stayed 3 nights in Sep 2022
Response from Natalie Bischoff on 6 Sept 2022
Ms. Michelle,Thank you so much for taking the time to speak with me this morning. I truly hope you will give us another opportunity when planning your next trip to our area.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

4/10 Poor

Henry

Travelled with family and small children
The location is nice have, during my stay. There was no hot water and at one point there was no water.
Stayed 2 nights in Aug 2022

2/10 Terrible

Michelle

Business traveller
Liked: Cleanliness
Very unsatisfied but clean.
Made reservations May 7th for a July 1st stay that was for three rooms. One of the three rooms was change from a suite of two queen beds to one king bed. We need each room to have two beds. One room that was given to us wasn't even accessible. Finally got that room changed. Went to get shows and the water was no warmer than maybe room temp. Will have to say rooms were updated and clean.
Stayed 1 night in Jul 2022
Response from Natalie Bischoff on 15 Aug 2022
Good Morning, I am so sorry to hear that you were dissatisfied with your stay with us. Please feel free to contact us directly so we can make this right and ensure your next stay with us will be above expectations.

10/10 Excellent

Sulura

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was under renovation and the room smelled of paint or something fumes. The room was nice, however, the water in the shower was only lukewarm whenever we took a shower. The never really got hot. In the future, when a hotel is under renovation, I think a customer should be informed.
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Pretty nice hotel. Stayed for 2 nights on the first floor, nothing to really complain about.
Stayed 2 nights in Feb 2022