Hines Holidays from NZ$2,489

beautiful hotel, friendly and helpful staff.

Amazing Stay & Great Customer Service! We had such a great experience at Silver Smith Hotel. The staff was welcoming and accommodating from the moment we arrived. We got there earlier than expected, around 1 p.m., and the hotel manager was kind enough to let us check in early so we didn’t have to wait around with our luggage until the usual 4 p.m. check-in. That was a huge help after traveling! At checkout, they also held our bags for us, which made it super convenient since our flight wasn’t until later that afternoon. The customer service overall was excellent. We also loved the vouchers they provided, which could be used for drinks or food at their on-site restaurant — definitely a nice bonus during our stay. I would absolutely recommend this hotel to anyone looking for a comfortable stay with great hospitality.

Even after renovation rooms are still looking dated

We liked the view and the location. With our second visit here the front desk check-in gentleman was not as warm and friendly as other staff have been. We always have a great experience with the valet (they are helpful in finding transportation) and the luggage handlers were very accommodating. Our room was cleaned very well after the very first day.

Item was left in room. I tried for days to get contact with front desk and security will little to no luck. They say nothing reported so I consider that as theft by staff. Very disappointing.