Condo and Palmetto Dunes were wonderful! Condo was clean, very spacious, close proximity to the heart of Palmetto Dunes and beach access. Balconies on this condo is facing the lagoon so it was very private, which we enjoyed. We have no complaints about the physical condo or Palmetto Dunes itself, our complaints has everything to do with the property management company, which is managed by a company called Hosteeva. We were not sent check in information, it was about an hour until arrival and so we called the number and it sounded like a call center. The lady said they haven’t sent it because they did not receive a picture of the person who booked it and their ID. Weird. So while my husband was driving I take to take pictures of his face and ID to send to them. 2nd.. we messaged to find out if there was a coffee pot or keurig and received a message from Gary saying he replied to my gmail. Weird. So we had to go searching for said email. Why couldn’t he have just responded to the message? 3rd.. On the VRBO app it says check out is 11am. The night before check out we receive a text saying check out is 10am. We planned our trip to check out at 11am so that’s what we stuck with. At 9:30am a cleaning lady showed up knocking on our door asking if we were checking out today. We told her we were told 11am and we’d be out by 10:30am and she seemed very irritated with that. Even if we were leaving at 10am, she still showed up 30 minutes early and knocked and was irritated.