Highlands Hotels, Wilmington

"Our room was not vacuumed "

"The other guests were unbelievably loud and the walls felt paper-thin, I could hear the TV in the room next to ours well into 2 AM. The bed creaked loudly at the smallest movement, the suitcase stand was so wobbly it was hard to put our luggage on it; and the Internet was frustratingly slow, the kind of WiFi speed you would get at a three star hotel 15 years ago. The elevator rattled an awful lot and made a lot of unpleasant noise. Parking in the front was very limited and while there was a lot of parking in the back it didn't feel very safe, it was a bit isolated. This is the dumpiest Doubletree I've stayed at, I was surprised at the poor condition of the hotel. The area is also not very nice, have to drive everywhere and it doesn't feel like the safest place compared to other Doubletrees I have stayed at. The lobby was very pretty, the staff was helpful and nice, the room and bathroom were clean, but unfortunately it doesn't make up for the poor conditions of the hotel and room. Once the people next door turned off their TV at 2 AM I was able to have a decent night of sleep as long as I didn't move around too much. All in all, just an "OK" experience, I would definitely not stay here again. Highly recommend Boro Cafe nearby for coffee and pastries, Melting Pot for a romantic meal, and Harvest about 15 minutes north in PA for a great farm-to-table experience."

"The staff was extremely friendly and helpful. "

"Clean but outdated, quiet, outlet by sink didn't always work, they had a leak in their water main so we didn't have water on our last morning, they turned it on and off, however they allowed us a later checkout after asking because of the water issue"

"Great service, comfortable room. "

"The pool was closed and this is the main reason I booked with this hotel"

"Clean room friendly staff "

"The property was very welcoming. All staff were pleasant. The continental breakfast had a great selection of foods. I would stay again if in the area. Also, all services asked for were acknowledged and received. "

"Clean well kept room. "