Book a Highland Lakes Cottage

"So, I drove out here for my 15 year olds birthday party. We took him to the American Dream mall. I am a Hilton honors member with all my stays being at Hilton. I was not impressed much with this location. That being said I have a breakdown of the good, the bad and the ugly. The good: The location was great, 30 minutes from the mall itself. The breakfast was incredibly impressive, even had a omlet bar, we took advantage of the breakfast each morning. They also have a reception that includes a free drink and snacks, we weren’t around to take advantage of that. The staff is incredibly helpful and friendly. The bad: this hotel says it has a hot tub. It does but it has been closed since 2020, don’t advertise you have a hot tub if you don’t have a working one. I base my stays off stuff like this. The pool is also incredibly booked. Paid parking not included in room stay. Late fee is $25/hr extra even for reward members The ugly: the quality of the hotel was pretty bad to be honest the fridge and freezer didn’t work, we lost some food we bought at the mall because the freezer was broken. 5$3 spring on one of the couch bed was sticking out and exposed. (My children slept in that bed). There was visible mold in the windows in room 273. The drain for the tub wouldn’t drain the water and hair (not ours) was what clogged the drain. Discusting. Overall I’d score this location like a 4.7/10 the only thing that causes this place to stay afloat at is the breakfast."

"The hotel was a lot better than I expected it to be. The room was clean, comfortable and I loved the shower."

"Great stay. Friendly service. Especially from Ish. Everything was easy. Would stay again"

"Have stayed at this hotel years ago. Upgrades and amenities are very nice"

"Room was clean, breakfast was good, and parking was alright"

"Very clean."

"Have stayed here many times and the room are clean beds comfortable. The only thing was the refrigerator was not turned on and I did not know it. Would help if they left it on for the guest."

"This is the second time we had stayed in this hotel. Three positive things: fridge, microwave and the counter ladies. Garbage outside the dumpster, garbage all around the property. Breakfast was stale bread and butter. The TV most of the time we couldn’t turn it on, the rooms are so run down that I felt embarrassed for the staff. I will never stay in this place again"

"The room was 106 and the curtain was taped and had a paperclip to"