Highland City Hotels, Panama City

"I stayed a week and in that week I only received 2 sets of towels and 2 sets of sheets that’s it!!! And I went everyday asking for these things and I was always told it’s on its way!!! "

"Staff was amazing!!"

"There was garbage from a previous guest behind a chair and under the bed or dresser. The toilet was so low to the ground like in elementary school. The pictures online don’t match the room. When I asked for 2 extra pillows to be brought to my room I was told I don’t know if we have extra and then had to follow someone to the closet where I was handed one pillow and was told that’s all they had. It was not even in the best condition. "

"The hotel did not match the photos viewed . Our room upon check in was dirty , bathtub not cleaned toilet clogged the whole time we stayed 6 days . We went to the desk and complained house keeping just have us new sheets and we changed them ourselves , sand all over the floor when entering for the first time . Horrible experience even for the price ! "

"The breakfast was awesome. The workers were bringing fresh food out constantly and kids and adults could choose oatmeal, cereal to pancakes. The pool area includes lazy river, big pool and hot tub. Steps away from beach and ocean waves. Staff friendly and helpful and I saw many constantly picking up or mopping water up from the pool/beach. Plenty of chairs and umbrellas by pool. Tiki bar for drinks and food. Restaurants in walking distance as well as souvenir shops. Perfect place for families."

"We had a great beach view from the balcony. Great sunsets and even saw a couple of dolphins. Check in staff was very friendly and so was security and people cleaning the grounds. We ate at Under the Boardwalk. Oyster po boy was excellent and so was bartender. Only drawback was that we have an old pug that is unable to do steps and cannot walk very far so it was hard for us as we had to carry him since we were far from elevator. Was hoping to use our wagon to take him downstairs but there were stairs to get to elevator. All in all hotel was good for the price. Hoping we get the $25 back since there was no damage by dog. Thought $113 was a little steep for dog for 4 nights."

"Yes"

"So, checking in and night one were hectic and chaotic. I get it's busy and spring break, but it is still very frustrating to have to deal with such issues. Trying to order pizza after a 15+ hour drive and having it not show up for over 2 hours when the time quoted was around a half hour. That's crazy—then to be lied to and say, "Oh, I tried this number on my cell" over and over, and I'm like, "What?" No, you didn't. Not one call was made until I gave y'all plenty of grace, and I called asking where the pizza was after such a long wait. Then to say they were knocking at the door for over 20 minutes, and that too never happened. Come to find out, after the poor girl brought up the pizza, it had the wrong room number on it! So I had received the incorrect pizza order and cold pizza at that. The front desk staff said they'd let them know, and I said I wanted a refund for it. She said ok. Still haven't received it. They said they would make sure it was credited, and I was like, "I didn't order room service." I paid for it with my card? So then they said, "Ok, also I added a hotel credit to your account." I said, "Ok, thanks!" So, assuming I have this credit and I have to go downstairs and they charge it to my room, but I was still billed for the charge at Jelly's, on my birthday I got stuck in the middle of the elevator the entire time; it wouldn't go to the 14th floor. The maintenance guy was very nice and rode it with us and said, "Yes, I keep having to reprogram it. "

"The hotel is in a very great location. The staff is very nice and accommodating"