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Reviews of Quality Suites

2.5 out of 5
Quality Suites
1125 13th Avenue Dr Se, Hickory, NC

Reviews

7.8

Good

Rating 10 - Excellent. 193 out of 576 reviews" "
Rating 8 - Good. 219 out of 576 reviews" "
Rating 6 - Okay. 94 out of 576 reviews" "
Rating 4 - Poor. 44 out of 576 reviews" "
Rating 2 - Terrible. 26 out of 576 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

The guys in the front bery friendly, I enjoy my stay!
Stayed 1 night in Mar 2024
Response from DP on 11 Mar 2024
Thank you for your feedback I will be sure to share that with them.

10/10 Excellent

King

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024

8/10 Good

Chanda J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly the rooms were nice a clean compared to the staircase. Overall I was very please with my stay. I would stay again and recommend. Only negative the outside was dated and staircase not so clean.
Stayed 2 nights in Feb 2024
Response from DP on 19 Feb 2024
Thank you for your feed back. We are in the process of renovations and hopefully will be able to bring the property up to a more modern look.

10/10 Excellent

John

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the few nights we stayed. Clean, friendly, and spacious
Stayed 2 nights in Jan 2024
Response from DP on 31 Jan 2024
Thank you for your feedback. I will be sure to pass along your feeling with the rest of the staff at the hotel. We hope that next time you are in the area we are given the opportunity to host you again.

8/10 Good

phillip

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David on 18 Jan 2024
We thank you for your feedback. If there any areas that you fell we could improve to make your stay more enjoyable please do not hesitate to let us know.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Dec 2023
Response from David on 18 Jan 2024
Thank you for your feedback, it is important to us that we know how we are doing in providing our guests with the most enjoyable experience possible. We look forward to hosting you in the future.

10/10 Excellent

dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey. We are happy to hear that you enjoyed your stay with us. We hope to see you in the future.

8/10 Good

Michael

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey. We greatly appreciate your business. We look forward to seeing you again.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from lp on 28 Dec 2023
We appreciate your taking the time to complete this survey. We hope that you will stay with us again.

10/10 Excellent

Regina

Stayed 1 night in Dec 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Nice and spacious room with great prices
Stayed 1 night in Dec 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey. We greatly appreciate your business and are happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Blaine

Liked: Amenities
Really nice hotel and great staff
Stayed 4 nights in Dec 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey. We greatly appreciate your compliments and are happy to hear that you enjoyed your stay. We look forward to seeing you again.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey. We are sorry to hear that you were not satisfied with your stay. We do hope that you will give us the opportunity to provide you with a more pleasant experience in the future.

10/10 Excellent

Joanne

Travelled with pets, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good bang for your buck
Stayed 1 night in Dec 2023
Response from lp on 7 Dec 2023
We than you for completing the survey. We are happy to hear that you enjoyed your with us.

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from lp on 7 Dec 2023
We appreciate you taking the time to complete this survey. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from lp on 7 Dec 2023
Thank you for completing the review. We appreciate your business and hope to see you again.

8/10 Good

Rae

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
The staff were friendly and helpful. The suite was large and very comfortable. The decor needs upgrading but that can happen anywhere. Overall a pleasant stay.
Stayed 1 night in Nov 2023
Response from LP on 28 Nov 2023
We are happy to hear that you were pleased with your stay with us. We appreciate you taking the time to share your experience with us. We look forward to seeing you again.

6/10 Okay

Kurtis

Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast food could have been better, the sausage and tater tots were really dry and hard to chew
Stayed 2 nights in Nov 2023
Response from LP on 28 Nov 2023
Thank you for writing a review. We are sorry about the breakfast. We will share your feedback with the supervisor and strive to make improvements. We hope that you will consider staying with us in the future.

10/10 Excellent

Gary

Stayed 1 night in Nov 2023
Response from lp on 28 Dec 2023
Thank you for taking the time to complete this survey.We appreciate your business and are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Joanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Oct 2023
Response from FD on 20 Oct 2023
Thank you for responding to the survey. We appreciate your compliments and will share them with the staff. We hope to see you again.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It needs updating badly
Stayed 1 night in Oct 2023
Response from staff on 19 Oct 2023
Thank you for taking the time to complete a survey. We will share your feedback with our owners. We hope to see you in the future.

10/10 Excellent

jackie

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I stayed only for the night after my flight before heading back on the road the next morning. The room was actually quite large and decent. The bathroom was a little gross. We didn’t shower there. It’s the kind of place where you wear flip flops to shower, however, the room was comfortable temperature wise. Ac worked. Fridge worked and the bed was surprisingly comfortable ! Pillows could use replacing. Very friendly staff. Easy and fast check in and check out plus a more than decent complementary breakfast. I’d stay here again if we needed but not for longer than a few days.
Stayed 1 night in Oct 2023
Response from staff on 19 Oct 2023
Thank you for taking the time to complete a survey. We will share your feedback with the housekeeping department and will make improvements based on your feedback. We hope to see you again.

8/10 Good

Martin

Liked: Property conditions & facilities
Good experience
Stayed 1 night in Sep 2023
Response from staff on 19 Oct 2023
We are happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from staff on 19 Oct 2023
Thank you for taking the survey. We are happy to hear that you enjoyed your stay with us.

6/10 Okay

Karina

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The beds we’re comfortable my first room microwave did not work. Was moved from leakage downstairs. New room more updated. Needs updated appliances. Other than that breakfast was good and everything else was good!
Stayed 4 nights in Aug 2023
Response from staff on 19 Oct 2023
We apologize for the issues you encountered. We are happy to hear that you were satisfied with the new room. We hope that you will consider staying with us again.

2/10 Terrible

Drew

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Staff member was friendly during check in. The pool was closed for the summer but we had no idea about that. When we got to our room there were dead insects all around. They would not refund us our money since we technically checked in, even tho we only were there for maybe 10 minutes. Had to contact Expedia for the second night stay.
Stayed 2 nights in Aug 2023

8/10 Good

Petrickson

Stayed 1 night in Aug 2023

4/10 Poor

Gary

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the central location of the property and the front desk clerk was very helpful and welcoming but the hotel itself was very old, smelly and run down. The toilet and tub space was really tight, bathroom fixtures were really old; shaky toilet, rusted and soiled tub and cracked up face bowl. The room carpet was really smelly, we had to request some deodorizer to tolerate our stay in the room.
Stayed 3 nights in Aug 2023
Response from FD on 21 Aug 2023
Thank you for taking the time to complete a review. We apologize for the issues you mentioned, and they will be brought to the managers attention. We appreciate your kind words concerning our front desk staff. We hope that you will give us the opportunity to provide you with a more pleasant experience in the future.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Aug 2023
Response from LP on 12 Aug 2023
Thank you for taking the time to complete a review. We are happy to hear that you were pleased with your stay with us. We hope to see you in the future.

10/10 Excellent

Melvin

Stayed 1 night in Jul 2023
Response from FD on 8 Sept 2023
Thank you for taking the time to complete this review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

SCOTT

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Find Quality at Quality Suites
The property is clean, well lit, comfortable rooms, quiet, convenient to my meeting locations, and priced right! Excellent value for the money.
Stayed 1 night in Jul 2023
Response from LP on 1 Aug 2023
Thank you for taking the time to complete a survey. We are very happy to hear that you were pleased with your stay. We hope to see you in the future.

10/10 Excellent

Ka

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the suites
Stayed 1 night in Jul 2023
Response from LP on 11 Jul 2023
Thank you for taking the time to complete a review. We are happy to hear that you were pleased with your stay. We look forward to seeing you in the future.

2/10 Terrible

Tracyf

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place has bed bugs
Stayed 1 night in Jul 2023
Response from FD on 4 Jul 2023
We are sorry to hear that you were dissatisfied with your stay. The room you had was checked thoroughly after you departed and there were no signs of bed bugs. The room was occupied prior to your stay and there were no problems.

8/10 Good

George, Wedsley Chapel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Could walk to several restaurants, including Outback, Hooters, Waffle House.
Stayed 1 night in Jun 2023
Response from LP on 30 Jun 2023
Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future.

6/10 Okay

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I did not like that the pool was closed and that was not stated on the website. If the pool was open or it was stated on the site I would of been happier or I would of chose to stay somewhere else.
Stayed 4 nights in Jun 2023
Response from LP on 30 Jun 2023
Please accept our apologies concerning the pool. We are checking the web sites to make sure they are updated to remove the ad for the pool or to state that the pool is closed.

10/10 Excellent

Patsy

Travelled with partner
Liked: Cleanliness, staff & service
Great night’s sleep and many restaurants around
Stayed 1 night in Jun 2023
Response from LP on 4 Jul 2023
Thank you for sharing your experience with us. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handicap
Stayed 2 nights in Jun 2023
Response from FD on 4 Jul 2023
Request noted

8/10 Good

Keith

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from FD on 4 Jul 2023
Thank you!.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older property, but clean, considering the age. Maintenance was lacking. Tears in carpet, AC did not work properly, electrical outlets at Saint did not work at all.
Stayed 1 night in May 2023
Response from LP on 4 Jul 2023
Thank you for taking the time to complete a review. We appreciate you noting the cleanliness. Your comments concerning the age and maintenance needs will be brought to the owners attention.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from FD on 4 Jul 2023
Thank you!

4/10 Poor

Koshia

Travelled with family
Disliked: Property conditions & facilities
Plumbing issues
Upon arrival, I noticed the lobby bathrooms were unavailable. I mentioned this to the clerk and he noted they were doing an overhaul of the plumbing system. I didn't realize that impacted the entire hotel. The shower water would change from cold to hot while taking a shower. The toilet didn't work properly. If you flush, the water rises like it about to overflow and then takes about 10 minutes to go down leaving the toilet tissue. Housekeeping came and plunged it once but it didn't fix the problem. No solids down the toilet for a room of five could only use one of the lobby bathroom (that was taped off). The hotel should have been shut down if the facilities were not working properly.
Stayed 2 nights in May 2023
Response from FD on 4 Jul 2023
We are sorry concerning the plumbing issues and that it affected your stay with us. We are working on these issues. We hope that you will give us the opportunity to provide you with a more pleasant experience in the futurw.

8/10 Good

Keith

Liked: Cleanliness
Stayed 1 night in May 2023
Response from FD on 4 Jul 2023
Thank you!

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

4/10 Poor

Christy

Travelled with group
Disliked: Staff & service, property conditions & facilities
The room had no cold water in sink or shower. I like a hot shower but not scalding. Whatever product they used on the ceramic floor and tub was slick. I fell when I first stepped on the ceramic floor. Almost fell in shower. The seams on the carpets were not covered and at doorway was improperly put down. The beds were hard as a rock and the pillows were small 9x9, not even a full pillow. Neck and back hurt me for days after stay. I brought this to the attention of the front desk as I was leaving and they said they would check who cleaned the room. Didn’t seem to bother them at all that I had fallen. Breakfast was supposed to be served until 10am and they shut it down at 9:30am. Utterly disgusted with stay. Do not stay here!!!
Stayed 1 night in Apr 2023

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Bill

Travelled with family
Liked: Cleanliness, staff & service
Needing upgrades and remodeling
Stayed 1 night in Mar 2023

6/10 Okay

Louis

Disliked: Cleanliness, property conditions & facilities
Property is a bit dated which is always ok if it’s clean. This one was not. Hair on the toilet, paper thin towels and washcloths, tiny tiny pillows on the bed, coffee machine insert didn’t work. For the money and one night it was ok, maybe. Also, all door into the buildings unlocked all night.
Stayed 1 night in Mar 2023

10/10 Excellent

Na

Liked: Cleanliness, staff & service
Awesome
Stayed 1 night in Mar 2023