pouring rain didn't see much of property, given 2 keys neither worked ,returned to front desk to ask to be given 2 new keys that worked, I was asked if I knew how to work keys...really?? I asked are you asking if I am stupid and don't know how to open a hotel door with key, the attendent asked if he could try, whatever you want, he tried both they didn't work, surprise ..surprise , no apologies he just said he would go get us us new ones....next time if customer says key doesn't work just apologize and reprogram the first time!!!