Heritage Woods Hotels, Hilton Head Island

"The room was cold and we turned off air conditioning. The fan ran all night and the covers on the bed were not enough to get warm. We probably should have asked for help but we’re really tired The building was beautiful, people very friendly, but we remember being cold"

"It was awesome "

"The indoor pool was not heated as advertised The outdoor pool was frigid! Beach renovation was 24 hrs if noise and backup warning sounds on the heavy equipment The room’s floors were never washed or vacuumed for the 8 days we were there and haseboards etc were filthy. I even cleaned the toilet while the housekeeper’s long hair was left in the shower Food from Cafe Blue was less than average In general, the resort did not meet expectations of previous Hilton stays. "

"NA"

"The breakfast was on point every morning. It was always clean and the attendants always replenished anything that was getting low."

"it should be expected that a mid-price hotel would be lacking things like restaurant, a fitness/exercise area. But the general condition of the rooms shouldn't be poor; our bathroom had a toilet handle that was dangling, there was no stopper for the bathroom sink, and as a result even without one, the water easily backed up. the bathtub/shower enclosure seems to have been recaulked in areas by a 6 year old. Additionally, parking is via valet only, at $30/night. The room itself was acceptable and clean."

"The ice machine on our floor never had ice. The pool was closed for the last 2 days before we left for cleaning. The gym bathroom was not well kept and staff was notified 2 days in a row. Each room should have had mini fridges and it only had a bucket for ice which I had to go to another floor to get."

"Good breakfast food "

"Front desk staff were very welcoming and pleasant. Rooms were very clean. Area was walkable. They do have a shuttle but radius is limited so we didn’t use it. We did have drinks at the bar which were reasonable. We’d definitely stay there again if in the area. "