This is a great place and we had a lovely family holiday here. All the staff were great! They were super helpful, worked with dietary restrictions, helped us get taxis and plan trips, and made our stay very pleasant. Nikita, Nikos, and George were particularly helpful in welcoming us and taking care of our needs. Our rooms were lovely (each had an air conditioner which made sleeping pleasant), clean, and well-furnished and the facilities are pleasant and welcoming. The grounds are lovely and all the plants and trees are very well managed, my favorite was the grape vines growing on some of the terraces of the rooms we were in. Our group went for the half board option since we had grandparents along and having dinner at the hotel each day was most convenient for them. If I was to visit again, I would go for just bed and breakfast, since there are lots of nice restaurants nearby and trying out various types of delicious Greek food for lunch was great and doing so at dinner to get more options would have been nice, and you can always opt to let the staff know and eat dinner at the hotel if you want. We had a lovely time here and I would highly recommend it to anyone looking to visit Crete!