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Reviews of Champneys Henlow

4 out of 5
Champneys Henlow
Coach Road, Henlow, England

Reviews

7.4

Good

Rating 10 - Excellent. 82 out of 246 reviews" "
Rating 8 - Good. 67 out of 246 reviews" "
Rating 6 - Okay. 47 out of 246 reviews" "
Rating 4 - Poor. 31 out of 246 reviews" "
Rating 2 - Terrible. 19 out of 246 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

6/10 Okay

sahira

Stayed 1 night in Oct 2023

2/10 Terrible

jay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
1 nights business trip
The hotel is nice. Stay was was okay, layout is horrible, very long walk from car park with bags to some of the rooms like mine. Got lost many times, signs aren’t clear. Lack of information about hotel in the room. Restaurant shut when I arrived could only have watermelon or cake from a coffee bar.
Stayed 1 night in Sep 2023

2/10 Terrible

Gerard

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby room.Shower that did not work. Broken tiles in miniscule bathroom. Never again!
Stayed 1 night in Sep 2023

4/10 Poor

Ollie

Business traveller
Disliked: Cleanliness, property conditions & facilities
A premier inn would be money better spent
Arrived at 11:30pm to sit and wait 30 mins for the system to work so I could check in. Once issued a room I’m glad I was shown it as it was a maze and was placed in the further possible room even though the place was empty. Once in the room, I could tell it had not been stayed in for weeks, the bath had 2 dead moths and a spider in it, around the window the spiders had put up webs and the whole room had a smell about it. Breakfast was ok, I guess to make it healthy they give you a plate the size of a side plate to keep the portions down.
Stayed 1 night in Aug 2023

2/10 Terrible

Harlie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Karen

Business traveller
Old fashioned !
It is a lovely venue and the Spa facilities are lovely BUT the hotel part is dated and old fashioned. TV in my room was Aldi Cello tv ! Carpets and furnishings are old fashioned. Bathroom is dated with cracked floor tiles. I think for the money and the name of Champneys it needs some money spending on it.
Stayed 1 night in Jul 2023

10/10 Excellent

I

Stayed 1 night in Jul 2023

2/10 Terrible

John

Liked: Cleanliness
Stayed 2 nights in Jul 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent relaxing surroundings.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
The bugs, flies and mosquitos in each room, gym and pool. Unpleasant. Had to ask to swap rooms late at night. Staff great.
Stayed 1 night in Jun 2023

10/10 Excellent

Gabriela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and reception. Best in UK
Stayed 1 night in Jun 2023

10/10 Excellent

martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice relaxing stay. Lovely entrance to the property. Water temperature in the swimming pool was so right. Room was nice and practical.
Stayed 1 night in May 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and chilled
Lovely hotel, very nice and chilled. Staff were very friendly. Good varied breakfast options. If staying for one night, would prefer an earlier check in rather than paying extra. But would stay again.
Stayed 1 night in May 2023

10/10 Excellent

Mike

Stayed 1 night in May 2023

6/10 Okay

Kulwant

Travelled with partner
The rooms were ok but there was times where the sink was blocked and took ages for the water to filter through and there was towels missing in the changing rooms. Breakfast was limited.
Stayed 1 night in May 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely stay, thank you
Stayed 1 night in May 2023

4/10 Poor

Paul

Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Liked: Cleanliness, amenities
Stayed 2 nights in Mar 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo at Henlow
Henlow is beautiful. For solo woman i felt safe. There's plenty to do or just do nothing but sit in beautiful rooms and read. Pool , sauna, steam rooms. Food lovely and lots of choice. Everywhere clean clean clean👍
Stayed 3 nights in Mar 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
An amazing place to stay. The staff went above and beyond to accommodate me! As I was on business I had to leave early and missed breakfast. They made me a “packed” meal to have on the go! Just exceptional!
Stayed 1 night in Mar 2023

10/10 Excellent

Dengie Crops Ltd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Ruaridh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1st impression and facilities appear nice, we stayed for the spa. There were a lot of small issues that really made the stay poor. The refreshments (drinks) in the welcome lounge appeared to be fresh juice though tasted more like squash (diluted). We were given a robe and sandals on arrival and our robes had security tags on them. Only after paying for the stay were we presented with full information regarding use of the facilities. The 'Spa' is nothing more than a recreational pool (approx 1.2m deep) with a communal sauna at 60 degrees celcius - this is actually less facilities than my local swimming pool (which costs £4 to enter). The changing rooms were unclean and in the men's the steam room was cold and the handle broken on the door exposing the rusted screws. The men's changing room also contains a sauna, which was hot the first day (90 degrees C) and warm the following day (75 degrees C). The women's changing room contained only a steam room which was cold and there was stagnant water in the showers with lots of dead flies. There are many varied workout rooms, ranging from functional fitness to classes to regular gym equipment, which we did not use though looked very good. We stayed in a standard room, which was small and clean though not as comfortable as our home bedroom. The room was adequate. The breakfast buffet was cold and the fruit had spoiled (was beginning to ferment). Overall we will not be returning to any Champneys and instead will use other spas.

8/10 Good

lauren

Stayed 1 night in Dec 2022

10/10 Excellent

Darren

Stayed 1 night in Dec 2022

10/10 Excellent

Roshanak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice

8/10 Good

Ashley

Stayed 1 night in Nov 2022

10/10 Excellent

Dr Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, good amenities. Thank you
Stayed 1 night in Oct 2022

8/10 Good

Theo

Stayed 2 nights in Aug 2022

8/10 Good

David

Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service and quality
Staff are incredible - everything effortless and excellent value. Staff went above and beyond.
Stayed 7 nights in Jun 2022

8/10 Good

william

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice spa.
Check in was quite slow, facilitates very good. Restaurant and bar quite expensive plus choice of food limited. Overall the staff where excellent.
Stayed 2 nights in Jun 2022

2/10 Terrible

David

Stayed 1 night in Feb 2022

2/10 Terrible

Gemma

Stayed 1 night in Dec 2021

6/10 Okay

sarah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021

6/10 Okay

Helen

Travelled with partner
Liked: Cleanliness, staff & service
Nice property and grounds. Everything costs extra so be prepared to spend a lot. Even a cooked breakfast costs extra. Probably worthwhile if you book a spa weekend, but with an overnight stay you don’t have any time to make use of facilities and if you would like to stay to use facilities after check out that’s another £35 pp. Very expensive but nice staff. Gluten free options limited at breakfast, offer was a gluten free burger bun…
Stayed 1 night in Aug 2021

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing with great facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Mini break
This was my first visit to Champneys Henlow and some previous reviews had been poor, but I personally found the hotel very clean and all of the staff warm and welcoming. The waitress, especially Lizzie were very sociable, i would gladly rebook.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 1 night in Aug 2020

4/10 Poor

Beccy

Disliked: Staff & service
Stayed 2 nights in Aug 2020

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel food not so great
Lovely hotel. Wish I could have stayed a little longer and made use of more facilities. The food was expensive and limited this was the downside to the hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities here are excellent Room, Gym Spa & Restaurent including vegan options, the grounds are beautiful - would highly recommend
Stayed 1 night in Jan 2020

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Good overall. Though I had to send my dinner back twice because it was like warm. I had to on the final attempt to request a new meal. Very disappointed as food over all is usually very good.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property lovely but communication and billing poor
Stayed 1 night in Nov 2019