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"reception and staff not readily available when required"

"We booked the Vulkan Wellness Panzio Hotel and arrived at 3.55pm. We were told there was a receptionist until 8 pm but no one was there. There was a notice on the door to ring. We phoned the number and were told no room was alocated to us but we had been given a room in the sister hotel. It took us some time and a number of phone calls and an email to the same person to gain the address of this second hotel due to language barriers. We arrived to thishotel and a young male receptionist told us...

"Great location - great staff - excellent place to stay"

"It was a great place to stay- room was a bit older but it was clean and comfortable. The pool, sauna and breakfast was great. "

"Probably the best hotel experience in Hungary. Very clean, new, excellent bed etc."

"We had a very pleasant stay in the hotel, staff were efficient and helpful, food was lovely! "

"Perfect few nights away from the kids. Good food, nice staff, outside pool was on the colder side."