SureStay Hotel by Best Western Helen Downtown

Property class: 2.5

Choose dates to view prices

Located close to Helen Tubing & Helen Water Park, SureStay Hotel by Best Western Helen Downtown provides free continental breakfast, a corner/local shop and a firepit. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • 24/7 front desk
The current price is NZ$186
includes taxes & fees
23 Sept - 24 Sept

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for 2 Double Beds Nonsmoking

A hotel room with two beds, a desk, a lamp, a wardrobe, and a window with curtains.

2 Double Beds Nonsmoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

A hotel room with two beds, a bedside table with a lamp, a mirror, and a bathroom with a towel rack.

Accessible - 2 Double, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite-1 King Bed, Non-Smoking, Whirlpool

A modern hotel room with a large bed, a built-in vanity with a mirror, and a separate bathroom with a bathtub.

Suite-1 King Bed, Non-Smoking, Whirlpool

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A modern hotel room with a large bed, a sofa, a fireplace, and a bathroom with a bathtub.

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.4 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

A hotel room with a large bed, bedside tables, a nightstand, a mirror, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a TV, a desk, and a mirror.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(20 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

A hotel room with a large bed, a wooden headboard, a built-in bathtub, and bedside lamps.

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a television, and a minibar.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

In the mountains, SureStay Hotel by Best Western Helen Downtown is in a walkable area with great shopping. Chattahoochee National Forest and Unicoi State Park reflect the area's natural beauty and area attractions include Helen Tubing & Helen Water Park and Helen Arts & Heritage Center. Alpine Mini Golf and Mt. Yonah Book Exchange are also worth visiting. Take the opportunity to explore the area for water adventures such as rafting and other activities like golfing. Visit our Helen travel guide
Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • A building with a sign for Oktoberfest events and a mural on the side.
    Helen Festhalle
    2 min walk - 0.2 km
  • A park with playground equipment, picnic tables, and large trees.
    Unicoi Hill Park
    6 min walk - 0.5 km
  • A sign for the Helen Arts & Heritage Center, gift shop, and history museum.
    Helen Arts & Heritage Center
    6 min walk - 0.5 km
  • A forest stream with rocks and trees.
    Unicoi State Park
    9 min walk - 0.8 km
  • A wooden building with a red roof and green shutters, surrounded by trees and a stone wall.
    Alpine Helen/White County Convention and Visitors Bureau
    11 min walk - 0.9 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL)
    112 min drive

Restaurants

  • Campfire Gather Round
    6 min walk
  • Hofbrauhaus Restaurant
    12 min walk
  • Bigg Daddys Restaurant & Tavern
    6 min walk
  • Circle K
    10 min walk
  • Pink Pig Southern BBQ
    11 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

  • Hotel near Helen Tubing & Helen Water Park
  • Take advantage of free continental breakfast, a corner/local shop and a firepit at SureStay Hotel by Best Western Helen Downtown. Stay connected with free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool
    • Free self-parking
    • A banquet hall, coffee/tea in reception and a 24-hour front desk
    • A TV in reception
    • Guest reviews speak highly of the breakfast, helpful staff and proximity to shopping
  • Room features
  • All 57 rooms boast comforts such as laptop-friendly workspaces, as well as amenities such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
  • Other conveniences in all rooms include:
    • Bathrooms with hydromassage showers and shower/bath combinations
    • 32-inch TVs with cable channels
    • Fridges, microwaves and housekeeping

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The price is NZ$183
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Stroller

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping on request

Outdoors

  • Firepit
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types

American ExpressDiscoverMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 22 Sept 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 23 Sept 2026 start from NZ$186, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Helen Downtown?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Checkout is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within 1 mi (2 km) of Helen Festhalle and Helen Tubing & Helen Water Park. Helen Arts & Heritage Center and Chattahoochee River are also within 10 minutes.

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Reviews

SureStay Hotel by Best Western Helen Downtown Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Amenities

9.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 582 out of 1001 reviews
Rating 8 - Good. 236 out of 1001 reviews
Rating 6 - Okay. 108 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 37 out of 1001 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at a great location and the staff was wonderful.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, clean room & helpful staff
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The visit was good . I like the location and the front dest staff was very nice.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very accommodating friendly close to everything clean and as updated as rationally possible. It was clean and comfy and I would stay here again for sure!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great! Everything was nice and clean, and I really enjoyed my stay. I would definitely visit this location again!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean. Fresh towels each day and the bed was very comfortable
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at rhe front desk was great. Place was quiet at night and very peaceful.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. could walk right into town to restaurants, mountain coaster and tubing! Helpful staff and nice easy breakfast! Perfect for what we needed for a 2 night stay!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for walking and sight seeing. The staff was friendly and helpful. The room was wonderful. We enjoyed the jacuzzi.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Standard hotel. Helpful staff, pool was a plus.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Walking distance and clean rooms with great breakfast.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was clean but had a musky smell. Staff was friendly. Simple room as would be expected in this price range.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. Loved the pillows!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service we were greeted so friendly and welcoming as soon as we got in the staff was very helpful and friendly
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff nice pool
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service; we recommend it 100%.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, friendly staff and wonderful view
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and well maintained. Amenities in the room were great. Parking was plentiful and the hotel is in a good location to everything. Breakfast was good, the staff were friendly, and the indoor pool was really nice. We really enjoyed our stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, helpful staff and comfortable beds, Walking distance to downtown, convenient location
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
Location was excellent. Floors needed mopping. Walking the floor in white socks turned the bottoms dark. Bathroom tub needed non slip applied to the surface and it had NO GRAB HANDLES. I thought that was a law that grab handles MUST be there.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Loved the location. The staff were very accommodating and courteous.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staff was wonderful. It's absolutely perfect for a quick getaway.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. The staff was wonderful, and our visit of 3 days could not have been better. Thank you to the staff for making our 3 days a real pleasure!
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Rooms were clean, Staff was friendly, Nice place to stay
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were very friendly
Stayed 1 night in Feb 2026