Skip to Main Content.
List your propertySupportTrips
Unlock instant savings with Member Prices
Sign in
Feedback

SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel in Helen with free breakfast and 24-hour front desk

Choose dates to view prices

SureStay Hotel by Best Western Helen Downtown offers a welcoming stay in the mountains. Enjoy a free continental breakfast, indoor pool, 24-hour front desk, and convenient parking. Guests appreciate the lobby's complimentary coffee and tea service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
The current price is NZ$187
includes taxes & fees
17 Nov - 18 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(47 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Hydromassage showerhead
Air-conditioning
Connecting/adjoining rooms available
Hair dryer
Hydromassage showerhead
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(101 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Shower/bath combination
Hydromassage showerhead
Air-conditioning
Connecting/adjoining rooms available
Hair dryer
Hydromassage showerhead
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hydromassage showerhead
Private bathroom
Hairdryer
Air-conditioning
Connecting/adjoining rooms available
Hair dryer
Hydromassage showerhead
Jetted bathtub
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Private bathroom
Hairdryer
Shower/bath combination
Hydromassage showerhead
Air-conditioning
Connecting/adjoining rooms available
Hair dryer
Hydromassage showerhead
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Hydromassage showerhead
Private bathroom
Fireplace
Air-conditioning
Connecting/adjoining rooms available
Hair dryer
Hydromassage showerhead
Jetted bathtub
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Private bathroom
Hairdryer
Shower/bath combination
Hydromassage showerhead
Air-conditioning
Connecting/adjoining rooms available
Hair dryer
Hydromassage showerhead
Private bathroom
Shower/tub combination
  • Sleeps 2
  • 1 King Bed
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
8396 S Main St, Helen, GA, 30545

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Helen Arts & Heritage Center - 5 min walk - 0.4 km
  • Charlemagne's Kingdom - 7 min walk - 0.7 km
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km
  • Helen Tubing & Helen Water Park - 17 min walk - 1.4 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Helen Festhalle - ‬5 min walk
  • ‪The Troll Tavern - ‬4 min walk
  • ‪Campfire Gather Round - ‬6 min walk
  • ‪Cowboys & Angels - ‬6 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in the mountains
SureStay Hotel by Best Western Helen Downtown provides amenities, such as free continental breakfast and a corner/local shop. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self-parking
  • Coffee/tea in reception, a TV in reception and a 24-hour front desk
  • A banquet hall
  • Guest reviews speak highly of the breakfast, helpful staff and proximity to shopping
Room features
All 58 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as free WiFi. Guest reviews highly rate the cleanliness rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with hydromassage showers and shower/bath combinations
  • 32-inch TVs with cable channels
  • Fridges, microwaves and coffee/tea makers

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub

Country Inn & Suites by Radisson, Helen, GA

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
8.2 out of 10, Very good, 1,063 reviews
The price is NZ$180
includes taxes & fees
20 Nov - 21 Nov
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Does SureStay Hotel by Best Western Helen Downtown have a pool?

Yes, this property has an indoor pool. Pool types include heated pools.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 17 Nov 2025 start from NZ$186.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Helen Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Helen Downtown?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Helen Downtown?

Check-in start time: 3:00 PM; check-in end time: 11:00 AM.

What time is check-out at SureStay Hotel by Best Western Helen Downtown?

Checkout is at 11 AM.

Where is SureStay Hotel by Best Western Helen Downtown located?

Situated in the mountains, this hotel is within a 10-minute walk of Helen Festhalle, Helen Arts & Heritage Center and Chattahoochee River. Unicoi Hill Park and Charlemagne's Kingdom are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1002 reviews
Rating 8 - Good. 258 out of 1002 reviews
Rating 6 - Okay. 93 out of 1002 reviews
Rating 4 - Poor. 37 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Staff, location and room were fabulous!
Stayed 2 nights in Oct 2025

10/10 Excellent

Barbara

Rooms newly renovated, very clean and staff friendly. Location was perfect. Will stay there again.
Stayed 2 nights in Oct 2025

8/10 Good

Margeaux

Liked: Cleanliness, staff & service
Good hotel for a quick stay in Helen, not too noisy and close enough to walk everywhere.
Stayed 1 night in Sep 2025

8/10 Good

Guido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enough parking. Very convenient to Shops and Restaurants. Staff very nice and helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. Breakfast was perfect, room was nice and location is great. Woman checking me in was so nice, polite, helpful and friendly. Pool looked a little green to me:)
Stayed 2 nights in Oct 2025

10/10 Excellent

Sherrie L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place yo stay , and the staff was best
Stayed 3 nights in Jul 2025

10/10 Excellent

Yamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff (especially Ireland and Bailey), newly updated rooms, very comfortable pillow top beds. Walkable to the center of town.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
Great atmosphere 👌
Stayed 1 night in Aug 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Large King room very comfortable!
Stayed 1 night in Aug 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Rooms were very clean and came with everything we needed. A great stay!
Stayed 1 night in Jun 2025

8/10 Good

Thelma

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is close to everything.
Stayed 2 nights in Jul 2025

8/10 Good

Veronica Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect right in the heart of downtown Helen, which made everything easy to access. The service was warm and professional, and our room was spotless. Parking and all the additional amenities were exactly as described in the hotel’s listing, which made the stay even more convenient. Overall, I truly appreciated the hospitality and would definitely recommend this hotel to anyone visiting Helen.
Stayed 1 night in Oct 2025

10/10 Excellent

Demarcus

Liked: Amenities
The Staff The Setup How Clean They Were The Breakfast Everything
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff. quick check in
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and very helpful. My family and I enjoyed our stay!
Stayed 1 night in May 2025

10/10 Excellent

Lilibeth

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are helpful and very accommodating. It is an old hotel but well kept. Walking distance to all the restaurants. Across from the Mountain Coaster. We will definitely stay at this hotel again.
Stayed 2 nights in Aug 2025

6/10 Okay

Gwen

Disliked: Staff & service
Didn't realize it was a continental breakfast. Would not have stayed.
Stayed 1 night in Nov 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that this property had no carpet! Clean bedding and clean bathroom. Beds were comfortable but queen would be better. I like that we could text if we needed anything.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and had great recommendations.. will come and stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location

Great location, walking distance to most activities.
Stayed 1 night in Jul 2025

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful. Really enjoyed the pool and the restaurant right behind the pool.
Stayed 1 night in Jun 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly. Room is very clean and comfortable.
Stayed 1 night in Jun 2025

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities
Perfect location. The staff were helpful and friendly. The rooms were clean. I will definitely book again.
Stayed 2 nights in Jul 2025