Heitz Wine Cellar Tours and Activities

The location of this property can’t be beat. With that being said, the rooms are tired and in need of a refresh. I’ve been staying here for years and nothing has changed. Upon check in I was given a key to a room that was already occupied. When I returned to the front desk they could no longer find my reservation and were less than helpful. I ended up on the phone with hotels to get it sorted out before they would check me in. The rooms are dank and old. Bathrooms are dirty and very basic.

Overall, facilities, views, welcome, and even the pillows on the bed - wonderful! The issue was the mattress. Hard as a rock. I have a firm mattress at home. The mattress that tortured me all night was not firm. I was scouting the resort for a family trip - but wouldn’t put anyone through the sleepless night. I was up and out as early as I could be. I did speak to front desk and even left a message for head of housekeeping, and no response to apologize for the mattress that desperately needs replacement. Gosh, my joints spoke to me for days after.

Historical property recently updated. Great location, so close to UC-Berkeley, BART and restaurants. Our only complaint was the trifecta of noise generators in our room - the wall A/C, an auxiliary A/C unit and the loudest small fridge we have ever encountered. But the shower was great, the bed was very comfortable.