Heinersbrück Holidays from NZ$2,046

It is a grearmt hotel. We booked it already fir the 4th time in 3 years.

The whole staff is great. The room was very cleaned and detailed. We felt very comfortable and want to comeback soon.

The room was very clean. Staff was nice and location is excellent. The only disappointment was the self parking garage is very far from the hotel. We didn’t bring luggage with wheels so we had to carry very heavy bags a long way. Next time I know to bring luggage with wheels or drop my wife and luggage to the front of the hotel and park the car and walk the long way to the hotel, also they wouldn’t waive the $34 early check in fee.

Room eas kept clean and well stocked. Loved the deep soaking tub. Friendliness of staff was a delight.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.