Apartment, 2 Bedrooms

Reviews of Village Motel

4 out of 5
Village Motel
16 Te Aute Road, Havelock North

Reviews

9.2

Wonderful

Rating 10 - Excellent. 163 out of 260 reviews" "
Rating 8 - Good. 76 out of 260 reviews" "
Rating 6 - Okay. 14 out of 260 reviews" "
Rating 4 - Poor. 3 out of 260 reviews" "
Rating 2 - Terrible. 4 out of 260 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciate the staff happy and accommodating!! Will come back again if in the area
Stayed 1 night in Mar 2024
Response from Teresa on 17 Mar 2024
Good Morning James,Thank you for your awesome review. We love it that you appreciate all our hard work to make sure your stay is enjoyable. We will look forward to your next stay with us!Kind RegardsTeresa

8/10 Good

Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
very good location close to everything , the rooms a large and bathroom clean .
Stayed 1 night in Feb 2024
Response from Teresa on 9 Feb 2024
Thank you for your awesome review.We appreciate your honesty and hope to see you back soon.Kind RegardsTeresa

10/10 Excellent

Raeleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Teresa on 8 Feb 2024
Hi Raeleen,I hope we see you return soon.

6/10 Okay

Jaskiran

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Room was clean but..the spa tub wasn’t working properly inside the bathroom. Room looked pretty basic not worth the money I spent. It was nothing like what was shown in the pictures. They showed swan sculpture arrangement on the bed, wine bottle and glasses on the table, spa tub in the bedroom and outdoor furniture on the deck to take my $300 per night. However when I showed up, none of these were facilitated.
Stayed 1 night in Jan 2024
Response from Teresa on 23 Jan 2024
Good Morning Jaskiran,Not sure what you mean spa wasn't working properly as you used it maybe you did not follow the instructions?.The lady who made the swans has left and they are now a time of the past, we advertise our rooms showing the wine and glasses so you can supply your own wine in a relaxing atmosphere.

10/10 Excellent

Tristan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the office was lovely and very friendly.
Stayed 1 night in Dec 2023
Response from Teresa on 23 Jan 2024
Thank you for your feedback Tristan,We loved having you stay!Kind RegardsTeresa

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and well-kept suite with Jacuzzi and interesting 1950's retro items. In town and short Uber to/from wineries.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Teresa on 8 Feb 2024
Hi David,We hope you are enjoying 2024!Kind RegardsTeresa

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walking distance to cafes, restaurants and the village shops.
Stayed 1 night in Nov 2023

2/10 Terrible

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy, clean and comfortable. Helpful friendly service and very close to shops
Stayed 2 nights in Sep 2023
Response from Teresa on 27 Sept 2023
Good Morning Sarah,Thank you for your beautiful review, we loved having you stay with us at Village Motel.Enjoy your day!Love Teresa

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities
clean ,tidy
Stayed 1 night in Sep 2023
Response from Teresa on 22 Sept 2023
Thank you for your feed back Roger.We hope to see you back soon.Kind RegardsTeresa

8/10 Good

Juanita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in Aug 2023
Response from Teresa on 5 Sept 2023
Good Morning Juanita,Thank you for your lovely response.We look forward to your next stay!Kind RegardsTeresa

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Teresa on 5 Sept 2023
Good Morning Alexander,Sorry to hear you could not heat up. Our aircons work very good unfortunately we have had a very cold winter.Kind RegardsTeresa

10/10 Excellent

Mike

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Handy to shopping and eating. Great service rooms cold and heating not working.
Stayed 1 night in Aug 2023
Response from Teresa on 5 Sept 2023
Good Morning Mike,Sorry you could not warm up, we have had a very cold winter and i have checked all aircons, it could be your settings were incorrect. Please see me at the office if this happens on your next stay!Kind RegardsTeresa

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay with super friendly staff and great little town. Everything you would want it a walkable distance. I’m
Stayed 1 night in Jul 2023
Response from Teresa on 28 Jul 2023
Good Afternoon Kimberly,Thank you for your beautiful review we loved having you stay and hope you return soon.Kind RegardsTeresa

10/10 Excellent

Dean

Stayed 3 nights in Jul 2023
Response from Teresa on 28 Jul 2023
Thank you Dean,We loved having you stay with us at Village Motel and hope to see you back soon.Kind RegardsTeresa

8/10 Good

Phillipa

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and warm on a very cold night.
Stayed 1 night in Jun 2023
Response from Teresa on 1 Jul 2023
Good Morning Phillipa,Thank you for your review it was awesome having you stay!We look forward to your next stay with us.Kind RegardsTeresa

8/10 Good

Ross

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice and close to centre of havelock
Stayed 1 night in Jun 2023
Response from Teresa on 1 Jul 2023
Good Morning Ross,Thank you for your time reviewing Village Motel.We hope to see you back soon.Enjoy your day!!Kind RegardsTeresa

10/10 Excellent

Dudley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The owners were absolute legends , thanks guys. The accommodation was top notch. Thanks
Stayed 1 night in May 2023
Response from Teresa on 16 Jun 2023
Thank you for your awesome review.We hope you return soon.Kind RegardsTeresa

8/10 Good

Kiri

Travelled with family, Travelled with group
Liked: Staff & service, amenities
The property has excellent location, close to village shops and cafes etc. However it just needs some love, a paint, more attention to cleaning, like back of doors, along light fittings, where bags have knocked corners that needs some attention. Great showers.
Stayed 2 nights in Apr 2023

6/10 Okay

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
No power, no internet
Stayed 1 night in Feb 2023
Response from Teresa on 15 Feb 2023
Hi Mark,are you for real, you stayed during a cyclone you are one of the lucky ones who had a bed and a roof over your head, have you not seen the news.On checking in you were told the situation not sure where you would of stayed to get power.Have a great day!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good service, friendly people clean and tidy room.
Stayed 1 night in Feb 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, tidy and ideal for us to use as a base for a couple of nights. Helpful service too.
Response from Teresa on 11 Jan 2023
Good Morning Richard,Thank you for your awesome review, very much appreciated.We hope to see you back!!Enjoy your day.Kind RegardsTeresa

10/10 Excellent

Garry

6/10 Okay

Ken

10/10 Excellent

Kirsty

Stayed 7 nights in Dec 2021

6/10 Okay

Pat

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beware cyclists! Property has no secure bike storage. Our bike (locked to a rail) was stolen.
Stayed 4 nights in Dec 2021
Response from Teresa on 25 Dec 2021
Thank you for letting guests know. Please remember if you are bringing bikes to have a very thick lock that is not easy to cut. Our rooms are very large if you want to put your bikes in there we do not have a problem. otherwise as Pat has explained their bike was stolen and in the four years i have been here this is the first. Kind Regards Teresa

10/10 Excellent

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Walking into the room and having a good first impression. In room spa bath was the best feature!
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Teresa on 3 Oct 2021
Good evening, We hope you will return thank you for your awesome review very much appreciated. Have a great night! Kind regards Teresa

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

4/10 Poor

Peter

Disliked: Room comfort
I was disappointed in the standard of the room it was quite worn. The bed was very uncomfortable and had no support on one side this gave me back problems. The photos on the website are obviously quite old and did not reflect the room we stayed in, not worth the room rate.
Stayed 3 nights in Apr 2021
Response from Teresa on 26 Apr 2021
Good Morning, Sorry to hear your back was sore from our beds as you are the first person to stay here in the three years i have been here and complain about the bed. I hope the spa bath helped relax your sore back. Kind Regards Teresa

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed to prepare meals in our room. The rooms were spacious and clean.
Stayed 2 nights in Apr 2021
Response from Teresa on 20 Apr 2021
Good Morning Anonymous, Thank you for your review very much appreciated. have a great day! Kind Regards Teresa

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2021
Response from Teresa on 20 Apr 2021
Awesome review thank you so much. Have a great day! Kind Regards Teresa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size room and awesome spa! The office lady was so helpful!
Stayed 1 night in Mar 2021
Response from Teresa on 14 Mar 2021
Good Morning Anonymous, Thank you for your awesome review it is very much appreciated and we hope to see you return. Have a great day! Kind Regards Teresa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay :).
Stayed 1 night in Jan 2021
Response from Teresa on 3 Feb 2021
Good Morning, We would like to say thank you for staying with us and hope you return. Have a awesome day! Kind Regards Teresa

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Teresa on 2 Mar 2021
Good Morning Rick, Thank you for your awesome review we look forward to your next stay with us. Have a great day! Kind Regards Teresa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Teresa on 3 Feb 2021
Good Morning, Thank you for taking your time to review our property we hope you enjoyed it and will return. Have a great day! Kind Regards Teresa

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great place to stay. Large rooms. Clean and comfortable. Comfortable bed, and nice bathroom. Would stay again
Stayed 1 night in Jan 2021
Response from Teresa on 12 Jan 2021
Thank you for your awesome review we hope to see you back soon. Kind Regards Teresa

6/10 Okay

Trevor, Paraparaumu Beach

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It's very central and nice sized rooms. Friendly staff.
Stayed 2 nights in Dec 2020
Response from Teresa on 30 Dec 2020
Good Afternoon Trevor, Thank you for taking the time to fill out the review. We hope you return soon. Happy New Year! Kind Regards Teresa

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2020
Response from Teresa on 29 Dec 2020
Good Morning Alexandra, We hope you enjoyed your stay at Village Motel. Safe travels home and Happy New Year! Kind Regards Teresa

10/10 Excellent

KYLIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and so close the the village. Verr acomodating
Stayed 1 night in Dec 2020
Response from Teresa on 20 Dec 2020
Good Morning Kylie, Thank you for your awesome review we loved having you. Please come back. Have a great day! Kind Regards Teresa

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Teresa on 19 Dec 2020
Good Morning Pamela, Thank you for your awesome review. We hope to see you back soon. Have a great Christmas and a Happy New Year! Kind Regards Teresa

8/10 Good

Raymond

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2020
Response from Teresa on 19 Dec 2020
Good Morning Raymond, Thank you for your review. We wish you a Merry Christmas and a Happy New Year! Kind Regards Teresa

10/10 Excellent

Keryl

Liked: Cleanliness, staff & service, room comfort
Third stay
Nice clean unit for our two night stay. This is our third time here. Good location handy to Havelock North shops and restaurants. Staff always very pleasant.
Stayed 2 nights in Sep 2020
Response from Teresa on 11 Oct 2020
Good Morning Keryl, Thank you for your lovely review. We look forward to your next stay with us. Have a awesome day! Kind Regards Teresa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Teresa on 29 Sept 2020
Good Morning Anonymous, Thank you for reviewing our property. Sounds like you had a great time and we hope to see you back soon. Have a great day! Kind Regards Teresa

6/10 Okay

Ollie, Taupo

Travelled with partner
Liked: Cleanliness
Loved the location, so convenient for everywhere in the village. One of the lights above the bed needed a working lightbulb. The lounge chairs were comfortable but both showed signs of wear. The two towels we used had seen better days.
Stayed 1 night in Sep 2020
Response from Teresa on 16 Sept 2020
Good Morning Ollie, Thank you for your important feedback we will take this onboard. We have purchased new towels however we are training new staff so sorry for the old towels. I look forward to your return. Have a great day!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Teresa on 8 Sept 2020
Good Morning Anonymous, Thank you for your review I love it! Have a great day! Kind Regards Teresa

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Teresa on 8 Sept 2020
Good Morning Anonymous, Have a great day!!! Kind Regards Teresa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Teresa on 8 Sept 2020
Good Morning Anonymous, Thank you for your awesome review. Enjoy your day!!! Kind Regards Teresa