All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Really appreciate the staff happy and accommodating!! Will come back again if in the area
James
Stayed 1 night in Mar 2024
Response from Teresa on 17 Mar 2024
Good Morning James,Thank you for your awesome review. We love it that you appreciate all our hard work to make sure your stay is enjoyable. We will look forward to your next stay with us!Kind RegardsTeresa
Travelled with family and small children, Travelled with partner
5 Jan 2024
Liked: Cleanliness
Room was clean but..the spa tub wasn’t working properly inside the bathroom. Room looked pretty basic not worth the money I spent. It was nothing like what was shown in the pictures. They showed swan sculpture arrangement on the bed, wine bottle and glasses on the table, spa tub in the bedroom and outdoor furniture on the deck to take my $300 per night. However when I showed up, none of these were facilitated.
Jaskiran
Stayed 1 night in Jan 2024
Response from Teresa on 23 Jan 2024
Good Morning Jaskiran,Not sure what you mean spa wasn't working properly as you used it maybe you did not follow the instructions?.The lady who made the swans has left and they are now a time of the past, we advertise our rooms showing the wine and glasses so you can supply your own wine in a relaxing atmosphere.
Handy to shopping and eating. Great service rooms cold and heating not working.
Mike
Stayed 1 night in Aug 2023
Response from Teresa on 5 Sept 2023
Good Morning Mike,Sorry you could not warm up, we have had a very cold winter and i have checked all aircons, it could be your settings were incorrect. Please see me at the office if this happens on your next stay!Kind RegardsTeresa
The owners were absolute legends , thanks guys. The accommodation was top notch. Thanks
Dudley
Stayed 1 night in May 2023
Response from Teresa on 16 Jun 2023
Thank you for your awesome review.We hope you return soon.Kind RegardsTeresa
8/10 Good
Kiri
Travelled with family, Travelled with group
9 Apr 2023
Liked: Staff & service, amenities
The property has excellent location, close to village shops and cafes etc.
However it just needs some love, a paint, more attention to cleaning, like back of doors, along light fittings, where bags have knocked corners that needs some attention.
Great showers.
Kiri
Stayed 2 nights in Apr 2023
6/10 Okay
Mark
15 Feb 2023
Liked: Staff & service
Disliked: Property conditions & facilities
No power, no internet
Mark
Stayed 1 night in Feb 2023
Response from Teresa on 15 Feb 2023
Hi Mark,are you for real, you stayed during a cyclone you are one of the lucky ones who had a bed and a roof over your head, have you not seen the news.On checking in you were told the situation not sure where you would of stayed to get power.Have a great day!
Clean, tidy and ideal for us to use as a base for a couple of nights. Helpful service too.
Richard
Response from Teresa on 11 Jan 2023
Good Morning Richard,Thank you for your awesome review, very much appreciated.We hope to see you back!!Enjoy your day.Kind RegardsTeresa
10/10 Excellent
Garry
30 Dec 2022
Garry
6/10 Okay
Ken
28 Dec 2022
Ken
10/10 Excellent
Kirsty
7 Jan 2022
Kirsty
Stayed 7 nights in Dec 2021
6/10 Okay
Pat
25 Dec 2021
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Beware cyclists! Property has no secure bike storage. Our bike (locked to a rail) was stolen.
Pat
Stayed 4 nights in Dec 2021
Response from Teresa on 25 Dec 2021
Thank you for letting guests know. Please remember if you are bringing bikes to have a very thick lock that is not easy to cut. Our rooms are very large if you want to put your bikes in there we do not have a problem.
otherwise as Pat has explained their bike was stolen and in the four years i have been here this is the first.
Kind Regards
Teresa
Good evening,
We hope you will return thank you for your awesome review very much appreciated.
Have a great night!
Kind regards
Teresa
2/10 Terrible
Verified traveller
28 May 2021
Verified traveller
Stayed 1 night in May 2021
4/10 Poor
Peter
23 Apr 2021
Disliked: Room comfort
I was disappointed in the standard of the room it was quite worn. The bed was very uncomfortable and had no support on one side this gave me back problems. The photos on the website are obviously quite old and did not reflect the room we stayed in, not worth the room rate.
Peter
Stayed 3 nights in Apr 2021
Response from Teresa on 26 Apr 2021
Good Morning,
Sorry to hear your back was sore from our beds as you are the first person to stay here in the three years i have been here and complain about the bed.
I hope the spa bath helped relax your sore back.
Kind Regards
Teresa
Good size room and awesome spa! The office lady was so helpful!
Verified traveller
Stayed 1 night in Mar 2021
Response from Teresa on 14 Mar 2021
Good Morning Anonymous,
Thank you for your awesome review it is very much appreciated and we hope to see you return.
Have a great day!
Kind Regards
Teresa
Good Morning Raymond,
Thank you for your review. We wish you a Merry Christmas and a Happy New Year!
Kind Regards
Teresa
10/10 Excellent
Keryl
11 Oct 2020
Liked: Cleanliness, staff & service, room comfort
Third stay
Nice clean unit for our two night stay. This is our third time here. Good location handy to Havelock North shops and restaurants. Staff always very pleasant.
Keryl
Stayed 2 nights in Sep 2020
Response from Teresa on 11 Oct 2020
Good Morning Keryl,
Thank you for your lovely review. We look forward to your next stay with us.
Have a awesome day!
Kind Regards
Teresa
Good Morning Anonymous,
Thank you for reviewing our property. Sounds like you had a great time and we hope to see you back soon.
Have a great day!
Kind Regards
Teresa
6/10 Okay
Ollie, Taupo
Travelled with partner
16 Sept 2020
Liked: Cleanliness
Loved the location, so convenient for everywhere in the village. One of the lights above the bed needed a working lightbulb. The lounge chairs were comfortable but both showed signs of wear. The two towels we used had seen better days.
Ollie
Stayed 1 night in Sep 2020
Response from Teresa on 16 Sept 2020
Good Morning Ollie,
Thank you for your important feedback we will take this onboard.
We have purchased new towels however we are training new staff so sorry for the old towels.
I look forward to your return.
Have a great day!
10/10 Excellent
Verified traveller
6 Sept 2020
Verified traveller
Stayed 1 night in Sep 2020
Response from Teresa on 8 Sept 2020
Good Morning Anonymous,
Thank you for your review I love it!
Have a great day!
Kind Regards
Teresa
10/10 Excellent
Verified traveller
9 Aug 2020
Verified traveller
Stayed 1 night in Aug 2020
Response from Teresa on 8 Sept 2020
Good Morning Anonymous,
Have a great day!!!
Kind Regards
Teresa