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Reviews of Fern Motel

3 out of 5
Fern Motel
4 Westminster Avenue, Napier

Reviews

8.2

Very good

Rating 10 - Excellent. 44 out of 126 reviews" "
Rating 8 - Good. 55 out of 126 reviews" "
Rating 6 - Okay. 18 out of 126 reviews" "
Rating 4 - Poor. 8 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Should be taken off the market as a Motel. Dirty old fashioned horrible place.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rear of the unit we stayed in was private enough to keep the door open. Nice. Pretty decent pool Overall really good value for money.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff, nice clean rooms, no worries at all
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We had to wait for 20 minutes for someone to turn up to give us the keys. Overpriced
Stayed 1 night in Oct 2019

6/10 Okay

KKT, Nelson nz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It wa clean and the young guy on reception was great. It had a lot of road noise and a very uncomfortable bed with awful sheets that almost felt like plastic
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019

8/10 Good

Lin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, very roomy and excellent for larger families.
Stayed 1 night in Feb 2019

6/10 Okay

Maggie

Okay
It's classed as 4 star. But it's not. People at reception didn't know what they were doing.
Stayed 2 nights in Aug 2018

8/10 Good

Jo, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet spot
Great access to a lovely walkway for running in the morning. HUGE paknsave nearby and easy to get to. Good location, and despite being near a main road was really quiet from road noise.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfy bed nice place
It was good would like to stay longer.Road noise was.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good accommodation for the three of us. Great to have our own kitchen facilities. The owner replaced two of the lights in the unit that were flickering, and one that was not working. He did this immediately which was pleasing.
Stayed 2 nights in Feb 2018
Response from Steve on 14 Feb 2018
Thanks

6/10 Okay

bad sleep, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrible beds!!! Woke up each morning in pain
Terrible old beds! Caused severe back pain in mornings. Pool was great! Host was excellent... but couldn’t get passed the horrible beds
Stayed 4 nights in Jan 2018
Response from Steve on 25 Jan 2018
Pity you did not tell us. We have been busy buying new beds for the rooms and are half way around. We would like to target the rooms most in need first

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
The beds are too old, hurts my back
Stayed 4 nights in Oct 2017

8/10 Good

eonflux, AK

Liked: Cleanliness, room comfort
Quick, easy and affordable.
I needed a quick cost effective place to stay on my travels from Wellington to Auckland as I had purchased a bike in Wellington and did not want to ride over night. The Fern Hotel provided just what was needed and were located perfectly.

10/10 Excellent

Olivia, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Good location and easy to find. Cleanliness of rooms was A+, comfy beds and great value for money!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent motel with comfortable,clean rooms and friendly staff.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Highly recommended
Highly recommended

8/10 Good

Shona, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel approx. 5 minute drive to/from Napier.
The owners were very nice and accomodating. The unit was tidy and had everything we needed. The separate room could be closed off by a sliding door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This motel is clean and convenient. The hosts are very welcoming. The bed was a bit soft for our preference. Air conditioning is a big plus, and the small patio outside is excellent for breakfast, snacking, or a light meal
Response from General Manager on 4 Mar 2017
Thank you

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort in the fern
Clean,comfortable and the manager was very pleasant. We would go back.
Response from General Manager on 12 Feb 2017
Thank you

8/10 Good

Ali, corromandel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
Overnight stay during the week, very comfortable, clean, good dark curtains so no waking with daylight, on a busy road, but absolutely noise free, and completely surrounded by fences. Very friendly, helpful owners, would recommend.
Response from Gibsons on 30 Jan 2017
Thank you

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed overnight for a wedding - was perfectly adequate. The staff were friendly and the rooms were great for what we needed.
Response from General Manager on 12 Feb 2017
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were lovely, central and would stay again, great price
Response from steve on 12 Feb 2017
Thank you

8/10 Good

Rufina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
cozy & comfortable
Response from General Manager on 2 Nov 2016
Write your comment.Thank you, we have been very busy this year upgrading bathrooms and ensuring our customers are happy

6/10 Okay

Verified traveller

Disliked: Room comfort
Booked as close to friends. Small for 3 people.
Clean, pointed out one area for improvement. Road noise an issue. Kitchen well fitted out. Beds not very comfy.
Response from steve on 12 Feb 2017
Thank you

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Very old fashioned decor but clean.
Most of our units are very modern and upgraded, but our older basic units are dated but priced accordingly

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Affordable hotel
Affordable but noisy and wifi is intermittent. Swimming pool is not heated and rooms are not really tidy.
We are a bit small to afford heated swimming pools. I did price it but it was over $10k, so we opted with the heated pool cover to extend the Summer. WIFI can get hammered when the motel is full or at peak times, but we are on VDSL and have two boosters around the units:)

10/10 Excellent

Stacey, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet clean modern comfy motel
Really enjoyed the stay. Staff are so friendly, quick check in and just the best motel ive stayed at in awhile
Thank you for you nice comments

8/10 Good

monika , norbi, swiss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice helpfull and very nice to stay.........................................................
Thank you

4/10 Poor

Dookie, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in rm 17, room well below 4 star standard
We were led to believe by Wotif that we would have a 4 star room, this room would barely make 3 stars. The room was extremely small. Bathroom quite inadequate. There were no rails to hang towels. A very narrow shelf for our toileteries. The shower was only cleaned once and that was on the first day of our 5 day stay. The kitchen drawers were not clean. The ventilation was poor. Traffic noise was diabolical Very little room for our suitcases
Response from steve on 12 Feb 2017
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean but dated
Room was clean, proprietor was friendly, price was good. However, lots of road noise, in need of renovating and Wifi was not worth connecting to. We did have a unit backing onto the road, a long way from office. To scared to use the oven! It was from another era!
The antiquated oven
LOL yes the basic rooms are basic and dated but priced accordingly. For a little extra the deluxe rooms were all renovated with brand new appliances. We try and please every budget.

6/10 Okay

Hazel, Gisborne NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok close to shops
Ok accomodation, very friendly staff, close to shops, Internet connection not too great though, booked a room with queen and single but only had queen, but would stay there again

10/10 Excellent

Jeanette, Albury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have Wheels will travel
The room was great and easy to access inside the room with the wheelchair. Access to the room from the car was a problem because the parking area was infront of the Motel room entrance . We had to Unload then park the car etc. We would stay again as the room was very good.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good value for money. Close to The Old Church - was heading there for a wedding

10/10 Excellent

siline, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!!!
Our group of 6 (3 adults & 3 children) enjoyed our stay at Fern Motel. Steve let us checked in early and even upgraded our family room size to deluxe for free. That was very nice of him and his wife. We stayed for 1 night and we experienced it all-the outdoor pool, kids play area, and cooked breakfast. Recommend it to all on a budget. The only downfall was the slow wifi but that didn't bothered us much. Ended up using our data. Overall, thank you to Steve and his wife for hosting us. When in Napier/Hastings, definitely book with Fern Motel. Xx

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pool, air conditioning fantastic
Quick two night stay while heading home. Had plenty of room for family of 5. We loved the pool. Clean tidy facilities with lovely friendly staff
Response from Steve & Caroyln on 4 Feb 2016
Thank you for your kind words

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked to motel. Very friendly staff, good pool, nice and clean.
Response from Steve and Carolyn on 20 Jan 2016
Thankyou for your kind words, we hope to see you again

8/10 Good

Bronwyn, Brisbane, Au

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff, easy check in/out, quiet area, close to supermarket & main road to everything. Great kids play area (fully fenced).
Response from Steve and Carolyn on 20 Jan 2016
Thank you we are glad you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem for family get away on a budget
Older style motel, but had been renovated and well maintained. Great for families. New orders are great to deal with. Highly recommended.
Response from Steve on 29 Jan 2016
Thank you

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable family stay
We only stayed 1 night but were pleasantly surprised after friends had stayed there a year ago and were disappointed. We had a great experience. Greeted by warm and friendly staff who were able to answer all our questions about the area. Great pool and playground for kids and close to get around Napier. Great value for money.
Response from Steve and Carolyn on 20 Jan 2016
Thank you and we are glad you enjoyed your experience staying at Fern

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly With Amazing Personal Service
Steve, Carolyn, and their family are terrific. They took great care of us and gave us personalized attention that really made our stay enjoyable. The kids play area, the pool, and all of the other amenities are fantastic. The hotel is older and they are doing a fantastic job of keeping up with the maintenance. Very clean and pleasant place to stay.
Response from Steve and Carolyn on 10 Jan 2016
Thank you, we are very glad you enjoyed your stay and look forward to seeing you again in the future

10/10 Excellent

Wiebke, UK/Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really friendly place
We had a really nice stay at Fern Motel. Our friendly hosts had only just taken over from the previous owners and were finding their feet with ease. Accommodation and facilities left nothing to be desired for, so they get a big thumbs up from us. The only downside is the noisy road running behind the motel but that's nothing a pair of ear plugs won't solve! :)
Response from Steve and Carolyn on 10 Jan 2016
Thank you, we are well located and pleased you enjoyed your stay