Exterior

Reviews of The Furlong

3.5 out of 5
The Furlong
256 Waihi Rd, Hawera

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 60 reviews" "
Rating 8 - Good. 16 out of 60 reviews" "
Rating 6 - Okay. 12 out of 60 reviews" "
Rating 4 - Poor. 5 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Des

Stayed 2 nights in Jul 2023

8/10 Good

Carolyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff
Stayed 1 night in Apr 2023
Response from Kerry on 2 May 2023
Thank you for the Feedback Carolyn, we look forward to seeing you in the future :)

8/10 Good

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great
Stayed 1 night in Apr 2023
Response from Team Furlong on 18 Apr 2023
Thank you Reginald its was a pleasure having you over :)Hope to see you soon !

4/10 Poor

Isabell

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smeilt damp tap in bathroom drippings quite fast a cap between backdoor and frame let the cold in and not the room i booked
Stayed 1 night in Apr 2023
Response from Team Furlong on 18 Apr 2023
Hi IsabellThank you for the feedback.We strive to keep up our standards, we wish you had advised us of the issues at the time, we would have gladly moved you to room that did not have issued.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had lovely lawns and gardens.
Stayed 2 nights in Mar 2023
Response from Team Furlong on 18 Apr 2023
Thank you JenniferWe appreciate your feedback.Hope to see you soon

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and new paint and carpet
Stayed 1 night in Mar 2023
Response from Team Furlong on 18 Apr 2023
Thank you AlisonWe appreciate your feedback.Hope to see you soon

10/10 Excellent

Ambler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for money, nice clean rooms and easy to deal with.
Stayed 4 nights in Mar 2023
Response from Team Furlong on 18 Apr 2023
Thank you for the Feedback AmblerHope to see you soon :)

6/10 Okay

Roxanne E

Liked: Room comfort
Disliked: Staff & service
Needs to be updated
Motel is well located and is quiet. The units have good amenities they are in need of updating. We checked in at the kiosk that also has food to purchase. The attendant was very friendly but neglected to give us the wifi password. The area was closed early evening and we could not contact anyone for the password.
Stayed 1 night in Mar 2023
Response from Team Furlong on 18 Apr 2023
Thank you RoxanneWe appreciate your feedback.Hope to see you soon.We appreciate your feedback.

10/10 Excellent

Ambler

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great value for money very very good rooms.
Stayed 1 night in Mar 2023
Response from Team Furlong on 18 Apr 2023
Thank you AmblerHope to see you soon :)

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for price. Clean tidy rooms. Options of ordering pizza or breakfast. Nice and quiet.
Stayed 2 nights in Mar 2023
Response from Team Furlong on 18 Apr 2023
Thank you for the Feedback PaulHope to see you soon :)

4/10 Poor

Joe

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dated, the shower could not be regulated, 8t was either full on or off. It flooded the bathroom and outside the bathroom. We were intending to stay four nights, but checked out after one,
Stayed 4 nights in Mar 2023
Response from Joe on 18 Apr 2023
Thank you for the Feedback JoeWe offered to rectify the situation, but you were not keen to accept our offer

8/10 Good

Francelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Even though close to a road still quiet as masked by a hedge. Unit opened out onto large spacious grass srea at rear. Light and airy.
Stayed 1 night in Feb 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs work
Tired and run down , no fan or air con. We didn't stay, booked at a sludge in Hawera which was MUCH nicer
Stayed 1 night in Feb 2023
Response from Dipan on 7 Feb 2023
Hi PatriciaThank your for the feedback.We now 7 fully renovated rooms. Next time you are visiting Hawera, please request us for one of the renovated rooms, you will love the new rooms. This Month we will renovate 2 more rooms. Hoping to bring these up to speed soon.We provide heaters and fans on request. We will soon have Air-Cons in all rooms.ThanksDipan

8/10 Good

Jaan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and simple, great for a short stop-over.
Response from Team Furlong on 4 Jan 2023
Thank You for the feedback Jaan

4/10 Poor

Warren

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property has changed since our last stay. Very clean however very noisy with people visiting and knocking on doors early morning. No longer a restaurant on site We will not return.
Stayed 2 nights in Nov 2022
Response from Team Furlong on 27 Nov 2022
Hi WarrenThank you for the feedback.Sorry to hear that you were disturbed.We are working on re opening the tavern soon.ThanksTeam Furlong

6/10 Okay

Nancy

Travelled with partner
liked the layout, in its earlier days it would have been THE place to stay in Hawera with race course so close
Stayed 1 night in Oct 2022
Response from Team Furlong on 27 Nov 2022
Thank you for your feedback Nancy

6/10 Okay

Ian

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Team Furlong on 27 Nov 2022
Thanks :)

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was great . Quiet and clean & warm and staff were very pleasant & professional
Stayed 1 night in Jun 2022
Response from Kelly on 22 Jul 2022
Thanks for the Feedback Victor ! Hope to see you soon

8/10 Good

CHARLES

Stayed 1 night in May 2022
Response from Kelly on 22 Jul 2022
Thanks for the Feedback Charles ! Hope to see you soon

6/10 Okay

Robert

Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Colin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Reception only staffed for very limited hours, so an early departure not possible. Unit was run down and tatty with non-working lights, kettle unsafe as it would not switch off when boiling. Overall very disappointing.
Stayed 1 night in Apr 2022

6/10 Okay

Stephen

Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very basic, dated motel unit. Minimal cooking facilities (microwave and toaster) and, no sink. More like a hotel room. Small fan heater and electric blanket did not go on one side.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find, we were passing through Hawera, had great Restaurant Upside Down across the road excellent food and Motel Reception recommended it. Very convenient for us.
Stayed 1 night in Jun 2021
Response from The Furlong on 9 Jun 2021
Thank you for your feedback, we are pleased you enjoyed your stay. Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how the staff met my needs even though they were short in staff..
Stayed 2 nights in Apr 2021
Response from The Furlong on 24 Jun 2021
We're glad you enjoyed your stay, thank you for the feedback

8/10 Good

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently done up room at a reasonable rate
Nice comfotable room which has recently been done up. Very clean and tidy. Great central location, just down the road from where our event was being held
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
The weather was perfect . Could see the mountain clear as day . Overall lovely stay .
Stayed 1 night in Mar 2021

10/10 Excellent

mccarron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A SOLID Stay at The Furlong Motel
We were passing and stopped here overnight. Did not know town and just picked this Motel. So glad that we did. Some rooms have been updated \ upgraded and we stayed in #18 which had been. It was comfortable, quiet and modern feeling. Bathroom was spacious. A Gull service station is right by... very convenient. We would stay here again if ever passing in the area. If you desire a Roast meal do go to Yummy's, a 5 minute drive away in town.
Stayed 1 night in Mar 2021

10/10 Excellent

Willie Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furlong Hawera Perfection
The Furlong is located in a quiet part of town, near shops and facilities. Reception upon arrival was pleasant and easy. We will surely stay here as a first, above all others.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly service, helpful and accommodating
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly accommodating. Bed so comfy and very clean
Stayed 2 nights in Feb 2021
Response from The Furlong on 9 Feb 2021
Thank you for your kind review, we hope to see you again.

10/10 Excellent

Jeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from The Furlong on 7 Feb 2021
Thanks for staying Jeet, we hope you enjoyed your stay. See you again some time soon

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The furlong is perfect, really quiet, lovely room plenty of space, great parking. The lady that runs it is so lovely very helpful. I would defineitly recommend the Furlong and we would stay here again
Stayed 4 nights in Dec 2020
Response from The Furlong on 30 Dec 2020
Thank you for your kind words, so happy you enjoyed your stay with us and we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Maree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Kelly on 2 Dec 2020
Thanks for your kind review, we hope to see you again sometime.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel for a one night stay - nice and quiet back from main road but just out of town.
Stayed 1 night in Nov 2020
Response from Kelly on 2 Dec 2020
Thanks for your kind review, we hope to see you again sometime.

8/10 Good

GrahamC, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very spacious grounds, great parking outside door, spacious studio units, quiet location, will definitely stay again if in Hawera.
Stayed 1 night in Nov 2020
Response from Kelly on 2 Dec 2020
Thanks for your kind review, we hope to see you again sometime.

10/10 Excellent

Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
Nice place and nice staff
Stayed 1 night in Sep 2020
Response from Kelly on 9 Oct 2020
Thanks Charlotte, your review is very much appreciated, we hope you enjoyed your stay.

6/10 Okay

D

Stayed 1 night in Sep 2020
Response from Kelly on 9 Oct 2020
Thank you for your review, we hoped you enjoyed your stay

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Kelly on 13 Nov 2020
Thank you for your review, we hoped you enjoyed your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Kelly on 13 Nov 2020
Thank you for your review, we hoped you enjoyed your stay

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel room was very nice clean and comfortable. Having the restaurant on the property was a real bonus. Saved us having to get back in the car to find food.
Stayed 1 night in Feb 2020
Response from Kelly on 13 Nov 2020
Thank you for your review, we hoped you enjoyed your stay

10/10 Excellent

Brent, Auckland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really helpful and friendly. Facilities a little dated but clean and very comfortable. Could do with air conditioners in the rooms.
Stayed 1 night in Jan 2020
Response from Kelly on 31 Jan 2020
Thanks Brent your feedback is very much appreciated. We hope to see you again sometime.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great service and very friendly staff. Would recommend for a short stay.
Stayed 1 night in Dec 2019
Response from The Furlong on 7 Jan 2020
Thank you for your feedback, so pleased you enjoyed your stay with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite comfortable. Fridge didn’t work properly. Property was tidy and grounds we’ll kept.
Stayed 1 night in Nov 2019
Response from The Furlong on 7 Nov 2019
Thank you for your feedback, we are pleased to hear that you had a comfortable stay and if you let us know which unit you were in we will get the fridge looked at.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great people, comfy spot, value for money. Only disappointment was the buffet wasn’t open.
Stayed 1 night in Sep 2019
Response from Manager on 15 Sept 2019
Thank you very much for staying with us and your feedback is much appreciated. The Buffet is a separate business so unfortunately we cant control their hours but hopefully you found somewhere just as nice to eat :)

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large quiet unit - would be happy to stay again.
Staff offered an upgrade to a refurbished room, but we declined. We found the room quiet despite being on a main road as we were given a unit at the rear of the complex. One downside was at 8:50am the cleaner walked in on us - she was apologetic, but she certainly got a surprise.
Stayed 1 night in May 2019
Response from The Furlong on 23 May 2019
Thank you for your feedback, we are pleased to hear that you enjoyed your stay and our apologies again for the disruption by the cleaning staff.