Suite, 1 Bedroom, Ocean View | Interior

Reviews of CASTLE at Kona Reef

3 out of 5
CASTLE at Kona Reef
75-5888 Alii Dr, Kailua-Kona, HI

Reviews

7.6

Good

Rating 10 - Excellent. 165 out of 600 reviews" "
Rating 8 - Good. 222 out of 600 reviews" "
Rating 6 - Okay. 125 out of 600 reviews" "
Rating 4 - Poor. 55 out of 600 reviews" "
Rating 2 - Terrible. 33 out of 600 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

6/10 Okay

Ismael Jr

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Castle Vacation Rental Hawaii Management on 10 Nov 2023
Aloha Ismael, Mahalo for choosing Castle Vacation Rentals Hawaii for your stay and taking the time to let us know about your stay. We would love to learned more about your check in process. A member of our team will reach out to gather additional information. A hui hou,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice location and the place was amazing!
Stayed 6 nights in Aug 2023

6/10 Okay

Kathy

Travelled with partner
Liked: Cleanliness
Condo unit needed some maintenance before check in Bedside lampshade broken and left ( with pieces) in bedroom . Louvre doors enclosing laundry machines broken and wooden slats left laying inside the Cupboard .Parking pass was to be left in unit for new customer but no parking pass was found. We ended up writing our info on a piece of paper and placing that on the dashboard .
Stayed 5 nights in Mar 2023

2/10 Terrible

Timothy

Disliked: Cleanliness, room comfort
Held Our Room Ransom Through Hidden Fees
HIDDEN FEES! After paying in full prior to our trip through Hotels.com, we received an email from the management company 6 hours before our check in (while we were still on the plane to Hawaii) that we had an outstanding balance of $312.00, which was more than the price of a one night stay. When we landed and I was able to call, they claimed it was a cleaning fee and we would not receive our check in information until it was paid. Seeing as our only other option was to desperately find a new place, we paid the ransom. I called the manager about this fee, who said these fees were disclosed earlier. When I sent her my Hotels.com receipt stating my whole stay had already been paid for, along with her management company’s message via Hotels.com that never stated any price on these hidden fees, she went silent and refused to answer our calls or respond back to our multiple voicemails. She could not point out anywhere in the contract where these high fees would be charged. As for the “cleaning fee”, the floors were absolutely filthy when we arrived, with the bottoms of our feet turning black within seconds of entering the unit and removing our shoes. The only cleaning received during our three nights came after we left. The closet door to the washing machine was also busted through. This company was completely dishonest about the costs and I would urge anyone looking to book this place to reconsider.
Stayed 3 nights in Mar 2023

8/10 Good

Lisa Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was pleasant! Coffee pot was old and shower in bedroom was not so great. Not enough hit water and the half shower door made for a messy, cold shower.

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay there, comfy bed nice well stocked kitchen
Response from Castle Kona Reef on 8 Dec 2022
Aloha! Mahalo nui for choosing to stay with us, and for taking the time to comment on your visit. We look forward to your return. Have a wonderful holiday! A hui hou (until we meet again)!

4/10 Poor

Henry

Travelled with family
Disliked: Cleanliness, room comfort
I was very disappointed in the unit we booked. The resort was beautiful, and well maintained. The unit we stayed in was filthy. It was very out dated. The air conditioning unit was in the living room, but the air didn't make it back to the bedroom, which made for very uncomfortable sleeping. There was a hide a bed in the living room, but it was broken so we couldn't sleep on it, and really just a piece of crap. The matress pad that was on the matress had several pee stains on it. The recliner in the living room was broken, so it didn't recline, and it had a horrible odor. My wife had to clean the bathtub because there was soap scum, and as she put it, absolutely gross. The only good thing about this place was the location, and the view. Very central to most places. You could walk to the shop's and restaurants. The patio outside our unit had a beautiful view of the water, and right next to a very small beach. If it weren't for these two things things, location, and the resort itself, i would give this place a below 1 rating if there was one. It was clearly not taken care of, and the owner obviously doesn't care!!
Stayed 4 nights in Oct 2022

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
1/2 mile from downtown Kona. Easy parking Great air conditioning
Stayed 6 nights in Sep 2022

10/10 Excellent

Robert Lee

Liked: Cleanliness, amenities, property conditions & facilities
The property and unit were very nice. Very comfortable and clean..everything you need for going to the beach was suppied in the room,except a surf board! Lol! It was a little confusing finding the condo at first. It is on the same complex as Kona Reef condos but is called Castle Kona Reef condo when I booked..It wasn't clear it was the same place. Other than that, it was a great place to stay. Onsite parking in garage was awesome!
Stayed 6 nights in Sep 2022
Response from Castle Kona Reef on 15 Sept 2022
Aloha Robert! Mahalo nui for choosing us to be a part of your vacation! We look forward to your return to our little corner of paradise! A hui hou (until we meet again)!

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay while on the Big Island
Stayed 5 nights in Aug 2022

8/10 Good

Karolyn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it is directly on the ocean. I liked the pool & jacuzzi There was a wall in our bedroom that had water draining out through pipes for a good part of the day. I did not like that.
Stayed 6 nights in May 2022

6/10 Okay

Christopher, Redlands

Stayed 7 nights in May 2022

10/10 Excellent

Tom, Thompson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place. Would stay there again. Great pool and hot tub area.
Stayed 18 nights in Dec 2021

6/10 Okay

Verified traveller

Travelled with partner
good location;view of the ocean is excellent; the dowside ,renovation in the above unit on our last two days,made it really a nuisance
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is awesome!!! Great location, no hassles. Favorite place to stay in Kona!!!
Stayed 7 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Beautiful view and sunset was amazing! Close to all "town".
Stayed 4 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities
Beautiful view. loved the balcony. well stocked kitchen regarding dishes. Did not like broken dryer, had to hang towels and clothes to dry. Nor the lack of curtains in the unit. We called and was told nothing could be done. Was a very dated unit. We reserve 2 rooms, one was ok, the other not. Do not reserve unit D13.
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had the best view from the whole property. What a treat!
Stayed 7 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was very well advertised. The views were spectacular and everyone on the island were friendly. Our condo had everything you would need for a relaxing week or 2.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our condo rental. Loved the amazing view, having a washer/dryer right in the unit, free onsite parking and the pool area (with that amazing view) with grills. The location is great. Within walking distance of a lot of restaurants/lounges, stores... We look forward to staying here again.
Stayed 9 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
I only like the pool tho! But I didn’t like that if I need it anything I didn’t have no one to ask for it!
Stayed 4 nights in Feb 2021

10/10 Excellent

Dawn

Stayed 5 nights in Dec 2020

8/10 Good

Elaine, California

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved my ocean view room! Everything was close to perfect except the washing machine. It didn’t dry my clothes entirely, but it wasn’t too bad!!! I’d recommend booking with Kona Reef!!!!
Stayed 4 nights in Nov 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Great view right in front of the ocean. The 1 bedroom unit was pretty small compared to a few other condos i stayed at. Floors were really dirty and sticky as soon as we walked in. AC didn't reach the bedroom so the room was very hot and muggy. For the price and cleaning fee i would not pay that much to stay there again.
Stayed 2 nights in Oct 2020

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, room comfort
Good location, clean room
Stayed 6 nights in Apr 2020

10/10 Excellent

Joanna G.

Liked: Cleanliness
Perfect beach retreat!
Perfect beach retreat! The condo on the fourth floor gave us amazing access to Sunset view and the roar of the ocean. The pool and Jacuzzi were wonderful. The condo is Perfectly situated between beaches for swimming and snorkeling and a brief walk into the fun town. At night everything was quiet except the roar of the ocean. Wonderful place to rest relax and enjoy.
Stayed 9 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 13 nights in Feb 2020

8/10 Good

James S., Holualoa Hi

Lovely ocean front condo
No reply from the management prior to arrival. No check-in instructions prior to arrival. The room was outdated and not very clean. The location was perfect as was the view from the lanai. I’ve stayed in many condos around Kona and this was my favorite location so far, it just needs to be updated and management needs to communicate with their guests prior to arrival.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
B-7 was our room. What a dump. Will never stay again. We did have a nice view and liked being on the ground floor. Construction going on throughout our stay with dust everywhere and lots of noise.
Stayed 14 nights in Nov 2019

10/10 Excellent

Taryn, Los osos

Travelled with family
Liked: Cleanliness, amenities
We had unit D-1 ocean front with great updated interior. We would come back! Be warned about a $200 charge upon check in for cleaning and resort fee. I didn’t expect that- so it boosted the fee to about $250 per night. (We were only there two nights)
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Walking distance , about 5 minutes to restaurants, bars, and shops
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the whole property and room situation was absolutely disgusting with mold everywhere from the curtains, the floor,the bathroom, the AC plus the loud noise, the bathroom and more. You should not sell this property any more on your website
Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2019

8/10 Good

Misfit, Spanaway wa.

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our over all stay was great. Our condo was not well equipped. Though we had friends in another room there condo had everything that ours did not.
Stayed 9 nights in Sep 2019
Response from Castle Kona Bali Kai on 27 Sept 2019
Aloha. Thank you for staying with us, and we appreciate your feedback. We would like more information on the issues you had so that we may address them for improvement. Mahalo!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was awesome our room just steps away from the ocean. The only down side was having to go elsewhere to check in. But overall amazing would definitely stay again
Stayed 6 nights in Sep 2019
Response from Castle Kona Bali Kai on 11 Sept 2019
Mahalo for staying with us! We appreciate your feedack!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is in a wonderful location just a short walk to town and has a lovely pool area. Unfortunately it was clear the owners have put no effort into maintaining the property or addressing the significant damp issue. I don’t mind if the decor is a bit old but when the sofa, cushions and curtains are covered in mould then this is a problem. We had to drape a sheet over the sofa just to sit on it. And the floor was constantly wet and sticky. The air conditioner, asides from being really noisy, is clearly not taking any or the moisture out of the air. For the amount of money we paid, this is absolutely terrible. For the same amount we stayed in far superior rooms in Hilo and Kauai which were cleaner, had better amenities and in similarly good locations. The owners should consider significantly reducing the cost if this is how they are continuing to present the unit
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was everything and more. The view from the room was fantastic as well as the pool and beach area. It was in perfect walking distance to dining and shopping.
Stayed 3 nights in Aug 2019
Response from Castle Kona Bali Kai on 3 Sept 2019
Mahalo for staying with us and for taking the time to provide your feedback!

8/10 Good

Verified traveller

Liked: Amenities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view was great. We were able to see dolphins from our balcony. The condo was clean and the kitchen had what we needed.
Stayed 4 nights in Aug 2019
Response from Castle Kona Bali Kai on 16 Aug 2019
Mahalo for staying with us! We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our power was out for a day and they were unable to fix it. Multiple calls to orbitz and their help desk did nothing.
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Had a horrible time checking into property. NO one was available to help me. Had to pay an additional $260 to rent another room. Travelocity support was not helpful.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Castle Kona Bali Kai on 3 Sept 2019
Mahalo for staying with us!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 4 nights in Jul 2019

10/10 Excellent

sharon r., Torrance

Liked: Cleanliness
Love staying at the Kona Reef as always!
Love staying at the Kona Reef as always!
Stayed 2 nights in Jun 2019

6/10 Okay

Sadie

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
It was worth the extra fee for oceanfront. However, our unit was dated and a bit dirty.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful view and room dated but clean. Called twice because of one of the family was in a wheelchair. Was told that they have elevators and would not be a problem. Elevators do not go to all floors. Luckily he could hop and craw up stairs but I should have been told the truth when I called.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Castle Kona Reef on 4 Jun 2019
Mahalo for staying with us! We look forward to your return!

4/10 Poor

Leila

Disliked: Staff & service
Hidden fees....
hidden $90 cleaning fee? Thanks....
Stayed 1 night in May 2019