On the beach, sun-loungers, beach umbrellas, beach towels

Reviews of The Westin Hapuna Beach Resort

4 out of 5
The Westin Hapuna Beach Resort
62-100 Kauna'oa Drive, Kohala Coast, Kamuela, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1005 reviews" "
Rating 8 - Good. 275 out of 1005 reviews" "
Rating 6 - Okay. 87 out of 1005 reviews" "
Rating 4 - Poor. 49 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic property ! Wales spotted every days from all the decks and bedroom! Will be back for more! Chrisyophe
Stayed 3 nights in Mar 2024
Response from GENERAL MANAGER on 22 Mar 2024
Aloha Christophe, Mahalo for your perfect rating. The Westin Hapuna Beach Resort features oversized and well-appointed hotel guestrooms and suites, all with beautiful ocean and sunset-facing views from their private lanai. Knowing that you left inspired and recharged is a vital part of our commitment to our guests' well-being. Your comments were a pleasure to read, and we are excited to see you again soon.Mahalo,Westin Hapuna Team

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, friendly staff. Loved it!
Stayed 8 nights in Jul 2023
Response from The Westin Hapuna Beach Resort team on 26 Mar 2024
Aloha Rebecca, and thank you for recognizing our property and staff. We hope to welcome you back soon!

10/10 Excellent

Mark Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! Everyone was so friendly. Liked having the small cafe to get breakfast items. The Lava restaurant was nice and convenient. Loved the cabanas with food/drink service. Sometimes, that service was slow. Being able to rent chairs to take to other beaches was really nice!
Stayed 6 nights in Feb 2024
Response from The Westin Hapuna Beach Resort team on 11 Mar 2024
Aloha Mark and mahalo for your review of The Westin Hapuna Beach Resort. We hope to have the opportunity to welcome you and your family back soon!

10/10 Excellent

Yevgeny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, quiet. Nice beach, easy access. And most amazing view I have ever seen.
Stayed 4 nights in Feb 2024
Response from The Westin Hapuna Beach Resort team on 4 Mar 2024
Aloha Yevgeny and thank you for your review of The Westin Hapuna Beach Resort. We hope to welcome you back soon!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice resort, although it is a it isolated.
Stayed 5 nights in Feb 2024
Response from The Westin Hapuna Beach Resort team on 26 Feb 2024
Mahalo for sharing your positive review! We are thrilled you enjoyed your visit and hope to welcome you back one day soon. Aloha.

10/10 Excellent

Jacobus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hapuna has the best beach on the Kona coast right out your front door.
Stayed 6 nights in Feb 2024
Response from The Westin Hapuna Beach Resort team on 9 Feb 2024
Thank you for joining us to enjoying the white sand and blue waters of Hapuna Beach. Mahalo for sharing your review!

10/10 Excellent

Alexandra

Stayed 4 nights in Jan 2024
Response from Guest Services Team on 29 Jan 2024
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Sarah Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort. It has gorgeous views at every hour of the day and night. The staff was super friendly, room was clean, bed was very comfortable, and the balcony included padded chairs to relax on. There are multiple food options and two small shops for essentials and gifts. Would definitely go back.
Stayed 6 nights in Dec 2023
Response from Guest Services Team on 27 Dec 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

4/10 Poor

ellen mary

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I cannot recommend this resort for $800 a night for a hotel room. The people were great but the beach area and pool areas were rundown and umbrellas, chairs, etc.. We’re falling apart peeling paint and worn out patio furniture by the pool. The food was extremely expensive and below average as were the drinks. A huge disappointment for the price.
Stayed 11 nights in Dec 2023
Response from Guest Services Team on 27 Dec 2023
Mahalo for choosing to stay with us. We apologize that all of your expectations were not met and want you to know that your feedback has been shared with key department team leaders so that wherever possible, corrections might be made. We hope to have an opportunity to welcome you back.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! Our room was wonderful and the property is beautiful. The only very minor frustration was during breakfast the birds were everywhere a few days we were eating on the deck. It was quite distracting. Even so, I highly recommend this property!
Stayed 10 nights in Dec 2023
Response from Guest Services Team on 27 Dec 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that overall you enjoyed your stay and found the hotel and team members have met your expectations. We look forward to welcoming you back!

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive and lovely.
Stayed 10 nights in Dec 2023
Response from Guest Services Team on 27 Dec 2023
Mahalo for your review! We hope you had a great time enjoying everything The Westin Hapuna Beach Resort has to offer. We look forward to welcoming you back.

8/10 Good

Joshua

Stayed 6 nights in Dec 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your 4-star rating! We appreciate it!

10/10 Excellent

Christopher Matthew, Franklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property. This may have been the nicest resort we’ve ever stayed at - clean facilities, wonderful beach, friendly staff. Felt very premium. Only downsides were the lack of dining choices (there may only be one option at a given time) and how removed it was from shopping (including grocery stores) and other restaurants.
Stayed 6 nights in Dec 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your review. We're glad you enjoyed your stay and will share your comments with our Food and Beverage team in order to improve our offerings.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Westin Hapuna Beach Resort team on 5 Feb 2024
Thank you for your review, we are so happy to hear that you enjoyed your stay with us and hope to welcome you back soon!

10/10 Excellent

Roya

Stayed 5 nights in Dec 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your 10-star rating! We appreciate it!

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice place to stay
Stayed 4 nights in Dec 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your review! We are delighted to hear you enjoyed your stay. Hope to welcome you back soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibes were immaculate. The staff was so helpful and friendly, every amenity to the resort was easily accessible, and the views were breathtaking.
Stayed 6 nights in Nov 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The staff is friendly and helpful. The hotel is beautiful. We enjoyed the breakfast package and thought the breakfast was great. The other restaurants food left something to be desired for the price, but still good overall. The beach was clean and pristine. We easily booked all our excursions through the hotel and it made payments simple and applied to our room. A perfect getaway
Stayed 8 nights in Nov 2023
Response from Guest Services Team on 24 Nov 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that overall you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Richard

Stayed 7 nights in Nov 2023
Response from Guest Services Team on 18 Dec 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing, the breakfast buffet is delicious. We are a gluten free (celiac) family and the gluten free options were not that great (and in one case, not even GF even though it stated it was.) Just be aware if you have food restrictions. But the place is absolutely amazing.
Stayed 7 nights in Sep 2023
Response from Guest Services Team on 24 Nov 2023
Mahalo for your feedback. We're glad overall you enjoyed your stay and will share your comments with our Food and Beverage team in order to improve our offerings

10/10 Excellent

Levi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing
Response from Guest Services Team on 20 Nov 2023
Mahalo for your review! We are delighted to hear you found the resort to be amazing. We look forward to welcoming you back!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Guest Services Team on 17 Nov 2023
Mahalo for you 5-star rating. We appreciate it!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 3rd stay here at the Hapuna. The hotel Manager Daniel went out of his way to accommodate us at the Meridian Restaurant. THANK YOU and Michael, and Linda Via for a memorable stay. Mahalo
Stayed 7 nights in Oct 2023
Response from Guest Services Team on 6 Nov 2023
Mahalo for your review. We appreciate you recognizing the many team members who provided exceptional customer service to help deliver a great experience! We look forward to welcoming you back!

10/10 Excellent

Henry C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Exquisite views and amazing design.
Stayed 4 nights in Oct 2023
Response from Guest Services Team on 11 Nov 2023
Mahalo for your review! We are delighted to hear you found the hotel have met your expectations. We look forward to welcoming you back.

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities
Limited food options.
Stayed 5 nights in Jul 2023
Response from Guest Services Team on 31 Oct 2023
Mahalo for your feedback. We're glad overall you enjoyed your stay and will share your comments with our Food and Beverage team in order to improve our offerings.

10/10 Excellent

Jean-Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and worth every penny
Stayed 6 nights in Oct 2023
Response from Guest Services Team on 31 Oct 2023
Mahalo for joining us to experience everything the Mauna Kea Beach Hotel has to offer. We hope to have the pleasure of welcoming you back!

8/10 Good

Michael J, Fargo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from staff was exceptional. This started at check-in and included housekeeping. The room was also exceptional with a great view and extremely comfortable bed and linen. Truly enjoyed the availability of cold filtered water.
Stayed 7 nights in Oct 2023
Response from Guest Services Team on 31 Oct 2023
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. Should your travels bring you back to the Island of Hawai'i, we hope to have the pleasure of having you as our guest. Mahalo!

10/10 Excellent

Jennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Westin Stay
The hotel is beautiful. The whole family enjoyed spending time in the family pool and having the swim beach right there was amazing! The staff were friendly. The restaurants had great variety of delicious food.
Stayed 6 nights in Oct 2023
Response from Guest Services Team on 23 Oct 2023
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. Should your travels bring you back to the Island of Hawai'i, we hope to have the pleasure of having you as our guest. Mahalo!

6/10 Okay

Vernon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Limited dinning options. They have two signatures restaurants that are good. Everything else is subpar and overpriced.
Stayed 9 nights in Oct 2023
Response from Guest Services Team on 23 Oct 2023
Mahalo for taking a moment to share your thoughts regarding your recent visit. We appreciate the feedback and will certainly explore the points you've raised so that we can improve our offerings.

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a beach front property with big waves, this is it. Beautiful, newly renovated rooms, great food at the hotel restaurants. Breakfast buffet was delicious. Would definitely stay again.
Stayed 6 nights in Oct 2023
Response from Guest Services Team on 23 Oct 2023
Mahalo for your review. With the mission not only to meet but exceed our guest's expectations, we are thrilled to hear you enjoyed your time here at the resort. We hope to welcome you back again soon.

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Guest Services Team on 23 Oct 2023
Mahalo for your 10-star rating! We appreciate it!

10/10 Excellent

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with close access to Hapuna Beach. All staff were very accommodating. Restaurants on site were excellent. Entire family (children and grandchildren) enjoyed our stay. We’ll be back.
Stayed 6 nights in Oct 2023
Response from Guest Services Team on 23 Oct 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you and your family enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Westin Hapuna. The staff is friendly and welcoming and the service is first rate. Dining at Meridia was a great food experience coupled with a picturesque sunset.
Stayed 3 nights in Oct 2023
Response from Guest Services Team on 23 Oct 2023
Mahalo for your review. With the mission not only to meet but exceed our guest's expectations, we are thrilled to hear you enjoyed your time here at the resort. We hope to welcome you back again soon.

10/10 Excellent

Linda, Edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay! Great place to relax and unwind. Stunning property & views, wonderful room, comfortable bed, food and all the interactions with the staff were great. Loved the walking trails. Definitely coming back!
Response from Guest Services Team on 23 Oct 2023
Mahalo for your review! We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. We look forward to welcoming you back.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with helpful and courteous staff. We enjoyed the family pool and poolside food/drink service. Would suggest that the room service dinner menu include different choices every evening. We would stay here again.
Stayed 8 nights in Oct 2023
Response from Guest Services Team on 16 Oct 2023
Mahalo for sharing your review of your recent trip with us. We're delighted to see that you enjoyed your stay and found the hotel and team members have met your expectations. We hope to welcome you back again soon!

6/10 Okay

Erik, Holden

Liked: Staff & service
Stayed 6 nights in Oct 2023
Response from Guest Services Team on 16 Oct 2023
Mahalo for your 3-star rating! We appreciate it!

6/10 Okay

Neil

Liked: Property conditions & facilities
The beach, pools, and views are top notch. I wish there were more beach chairs with umbrellas. I had to reserve my chair early each day (around 7 AM) or else I would lose out. Customer service and employee attitudes could be improved and more welcoming (especially at Piko Coffee Bar. The food situation was dire, as it was very limited. I did not like driving to Waikoloa area each night to get food. The main and most important reason I am giving an average rating is that I had an ant invasion in my room on the sixth night (and a one cockroach on last morning). I know it is Hawaii and the tropic climate is conducive to bugs. However, I have stayed at many Hawaii resorts before and never had any issue with bugs/ants. Pest control should be a top priority. It is worth noting that I had almost no food in my room the whole time (specifically to not attract any bugs, as I read previous reviews of people who stayed there and had bugs in their room). While there was an attempt by my management to make up for the issue, it was not enough for having to move rooms and the experience. Random room service items were brought to me (of which I didn’t touch). I would have preferred money taken off my bill rather than chips, chocolates, and beer being brought to me. Ultimately, I don’t think I would stay here again. For the price I p, I should have had a flawless and stress-free experience. Also, consider adding more lights at night around the outside of the property (pools).
Stayed 8 nights in Sep 2023
Response from Guest Services Team on 16 Oct 2023
Ensuring our guests enjoy their stay is our number one priority and we apologize that we fell short. Your feedback is integral to our ability to improve and we will share your experience with the team so we can address the issues you mentioned. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!

10/10 Excellent

Fuk Kwai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good view and right next to beach
Stayed 5 nights in Oct 2023
Response from Guest Services Team on 16 Oct 2023
Mahalo for sharing your positive review! We are thrilled you enjoyed your visit and hope to welcome you back soon.

8/10 Good

Azam, Chino Hills

Liked: Staff & service, property conditions & facilities
Great beach
Stayed 7 nights in Oct 2023
Response from Guest Services Team on 16 Oct 2023
Nothing beats the beautiful Hapuna Beach, thank you for joining!

6/10 Okay

Deyne, Irvine

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
First room was roach infested then the friendly staff moved us to another room but unfortunately the next morning a giant roach greeted us in the bathroom. Pretty nasty..
Stayed 6 nights in Sep 2023
Response from Guest Services Team on 5 Oct 2023
Mahalo for your review. Ensuring our guests enjoy their stay is our number one priority and we apologize that we fell short. We will share your feedback with the team.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I’ve stayed in! The property and views of the ocean are incredible. The staff was friendly and welcoming. We got a room upgrade and chocolate covered strawberries and champagne when we checked in because we were on our honeymoon. It was such a nice surprise! The location is great and there is even a shuttle to more dining options at the sister hotel down the road. Free snorkel rental with some of the most beautiful snorkeling! The resident orange cat, Marley, was a nice bonus :)
Stayed 7 nights in Sep 2023
Response from Guest Services Team on 5 Oct 2023
Mahalo for your review. It was truly our pleasure welcoming you to the resort and providing exceptional service throughout your stay. We look forward to welcoming you back for years to come!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Get the package with the buffet. Excellent.
Stayed 7 nights in Sep 2023
Response from Guest Services Team on 5 Oct 2023
We are glad to hear you had a wonderful time enjoying everything The Westin Hapuna Beach Resort has to offer. We look forward to welcoming you for years to come.

10/10 Excellent

Tod

Stayed 7 nights in Jul 2023
Response from Guest Services Team on 16 Oct 2023
Mahalo for your 5-star rating! We appreciate it!

8/10 Good

stephane

Stayed 2 nights in Sep 2023
Response from Guest Services Team on 16 Oct 2023
Mahalo for your 4-star rating! We appreciate it!

10/10 Excellent

Valerie

Stayed 4 nights in Sep 2023
Response from Guest Services Team on 16 Oct 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

JANIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Guest Services Team on 26 Sept 2023
Mahalo for your 5-star rating! We appreciate it!

10/10 Excellent

Michelle Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing in every way. The beach has wonderful snorkeling.
Stayed 1 night in Sep 2023
Response from Guest Services Team on 22 Sept 2023
Mahalo for your review. With the mission not only to meet but exceed our guest's expectations, we are thrilled to hear you enjoyed your time here at the resort. We hope to welcome you back again soon. Mahalo!

10/10 Excellent

Jan Ansel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is amazing and friendly staff. Will definitely be coming back.
Stayed 5 nights in Sep 2023
Response from Guest Services Team on 22 Sept 2023
Mahalo for your review. We are delighted to hear you enjoyed your stay. We look forward to welcoming you back!