The beach, pools, and views are top notch. I wish there were more beach chairs with umbrellas. I had to reserve my chair early each day (around 7 AM) or else I would lose out.
Customer service and employee attitudes could be improved and more welcoming (especially at Piko Coffee Bar.
The food situation was dire, as it was very limited. I did not like driving to Waikoloa area each night to get food.
The main and most important reason I am giving an average rating is that I had an ant invasion in my room on the sixth night (and a one cockroach on last morning). I know it is Hawaii and the tropic climate is conducive to bugs. However, I have stayed at many Hawaii resorts before and never had any issue with bugs/ants. Pest control should be a top priority. It is worth noting that I had almost no food in my room the whole time (specifically to not attract any bugs, as I read previous reviews of people who stayed there and had bugs in their room). While there was an attempt by my management to make up for the issue, it was not enough for having to move rooms and the experience. Random room service items were brought to me (of which I didn’t touch). I would have preferred money taken off my bill rather than chips, chocolates, and beer being brought to me.
Ultimately, I don’t think I would stay here again. For the price I p, I should have had a flawless and stress-free experience. Also, consider adding more lights at night around the outside of the property (pools).