Dear customer, thank you very much for your comments. For the hotel management team, it is very important to know the criteria for the services we provide. The tourist bus that runs through the city stops at one its door of hotel on Avenida Presidente. Thank you very much for transmitting your experience.It will be a great pleasure for us to receive you again at the hotel

Estimado cliente: Un placer saludarle. Para el staff de dirección del Hotel Roc Presidente es muy importante conocer la opinión sobre nuestros servicios. Le agradecemos por sus comentarios. Nos gusta conocer cuales servicios requieren ser mejorados desde su punto vista. Lamentamos que su experiencia en el hotel no haya sido de su agrado.Cordialmente.

Dear Customer, The Hotel management team thanks you for your comments. The hotel is old and it is necessary to repair the deteriorating rooms. We work to satisfy our. We regret that your experience has not been pleasant in the hotel.

Dear thank you very much for your comments. We will consider it the next time you visit us. The hotel offers refreshments at all points of sale and the lobby operates 24 hours a day with this service.

Gracias por sus comentarios. Para el staff de Dirección es importante conocer las opiniones de los clientes y mejorar nuestros servicios.

Dear Irwin, it is a pleasure to greet you and thank you for your comments. For us it is very satisfying that customers are pleased with our services and wish to return, as you have done. Thanks again and we waiting you anew. You will always be welcome.

Dear Customer, it's a pleasure to greet you. We regret that your stay with us has not been satisfactory. The hotel opened its doors in 1928 and until today it has worked uninterruptedly. Maintenance actions are carried out daily so that it is preserved with great presence.Thanks for your comments. We will work to improve what you tell us and be able to positively satisfy our customers.

Dear Customer Thank you very much for your comments For the direction of the Hotel it is very important to know the opinions about the services we offer to improve them. Hopefully your stay in Cuba has been satisfactory.

Dear Customer: A pleasure to greet you. It is very important for the staff hotel management team to know the criteria of our clients and help us improve the services we offer. We focus on satisfying the expectations of the customers who visit us. If you are still staying at the hotel, contact the person in charge of Public Relations to assist you. Thank you for the comments on our installation.

Dear Customer, thank you very much for your comments. For the management team it is very important to know the criteria of the services we offer. It is a great pride that your experience at the hotel has been satisfactory. Thank you.

Dear Elena: A pleasure to greet you. For our part, we will do everything possible to solve the problem you have mentioned. If we had knowledge of your comments about the room, we would have changed it to another that you liked.Complying with hotel security regulations, we only allow guests to stay either by means of an advance reservation or by direct payment at the hotel reception they are the ones They have the right to go up to the rooms. People invited by our guests, have access to all public areas of the hotel and can stay in them for as long as they wish. We regret that you did not enjoy a good experience. Thanks for your opinion.

Estimado Cliente: Un placer saludarle y agradecerle por su opinión. Para el equipo de dirección del Hotel es muy importe conocer los comentarios de nuestros clientes para mejorar el servicio que ofrecemos.Deseamos que su experiencia en el hotel haya sido placentera, al igual que su estancia en nuestro país. Y si pudimos contribuir a ello será para nuestro staff una gran satisfacción. Sinceramente, muchas gracias.

Dear Customer, First of all I want to thank you for your kind comments. We have taken note of your suggestions made regarding the shower of your first room, the elevator and the details that you have refered us of need of attention to do salution very soon. It is a pleasure to know that you have felt well taken care of by our staff during your stay at our Hotel. We hope you can return soon and you can see the improvements we are making. Greetings from Cuba, Arianna Hernandez Public Relations Hotel Roc Presidente

Dear Customer, thank you very much for your comments. for the management team of the hotel it is very important to know the criteria of our clients about the services we offer. It allows us to improve and meet the expectations of customers.Thank you very much again. We wish you a happy stay in Cuba..

Dear Customer: A pleasure to greet you and thank you for your comments. For the management team of the hotel is very important to know the opinions about the services we provide. This allows us to work to improve and satisfy our customers every day. Again thank you very much.

Dear Caroline: Thank you very much for your comments. For the management team it is very important to know the opinion about the services we offer. The hotel was built in 1928. We want to preserve the style and decoration of the time. We wish you the rest of your stay in Cuba has been pleasant. Best regards.

Dear David, we appreciate your comments about the hotel. For the management team it is very important to know the opinions about the services we offer. We are very pleased that your experience has been pleasant and we wanted to have a courtesy detail for having selected our hotel for your honeymoon. Again thank you very much. Happy marriage!!

Dear customer: Thank you for your comments on the services we provide. The hotel does not include the WIFI service in the price of the rooms, that is why it is necessary to acquire a time card. There is availability of access in all areas of the hotel although sometimes the connectivity is not good. It is our purpose that this situation be better every day and we work with tht objetiv. Best regards

Dear Customer, thank you very much for your comments. For the management of the hotel it is very important to know the criteria of our guests about the services we offer. We are pleased that your stay at the hotel has been positive. Best regards

Dear customers, we appreciate the comments of the hotel. For the management of the hotel it is very important to know the opinion of the clients to improve the service. We regret the inconveniences caused.

Estimado Sr. Gerardo. Muchas gracias por sus comentarios. Para nosotros es muy importante conocer las opiniones de nuestros clientes para seguir trabajando en función de su satisfacción y mejorar cada día. Saludos desde el Hotel Roc Presidente

Dear Mr. Anthony Thank you very much for your comments. For the management team of the Hotel Roc President it is very important to know the opinions of their clients about the services we offer. This allows us to make improvements to the hotel facilities and services and to meet the expectations of our customers. We wish you a great day.

Estimado Cliente: Muchas gracias por su opinión sobre nuestros servicios. Le deseamos feliz día!!!!

Dear Sara Pantoja, we appreciate your comments. We regret what happened during your stay at the hotel. We have taken note of all your signals and we will work so that these problems do not happen again. For the management team is very important the satisfaction of our customers. Cordially

Estimado Cliente Muchas gracias por ofrecer sus comentarios sobre nuestros servicios, ellos nos permiten mejorar dia a dia y que los clientes queden mas satisfechos.Esperamos que su estancia en nuestro hotel haya sido muy agradable. Saludos cordiales y le deseamos un feliz día.

Dear Guest: Thank you very much for your comments on the hotel. For us it is very important to know the opinion of our customers about the service we offer, this helps us to improve every day and meet the expectations of our customers. Breakfast in the buffet restaurant is one of the services that customers always thank us and that they are very satisfied. Your comments will be extended to the staff that works in this area. Again, thank you very much and I hope you can visit us again on your next trip to Cuba, it will be a great pleasure for us.

Estimado Cliente, estamos muy agradecidos por sus comentarios sobre el hotel. Sus opniones son muy importantes para mejorar nuestro servicio y hacer que nuestros clientes se sientan satisfechos durante su estancia

Dear : First of all thank you for your comments. It is a great pleasure for all the staff to read these opinions about the services we offer. Our work is for that, so that the customers who visit us feel satisfied. We will be very pleased if you visit us again, you will always be welcome. Receive a warm greeting from Roc President and again thank you very much.

Thank you very much for the comments on our installation. We are very proud to know that your experiences have been positive. The Roc Presidente staff strives to ensure that our customers are satisfied with the services we offer

Dear Guest, thank you very much for the comments about the hotel. It is a great pleasure to know that your stay with us has been very pleasant.

Dear guest. First of all I thank you for your comments since for the management of the installation it is very important to know the opinions about the services we provide. We regret that your stay at the hotel was not satisfactory. We would have liked to know what services are we should improve according to your experience. Very thank you again.We wish you a nice day.

Estimado Cliente, antes que nada quiero agradecerle sus amables comentarios. Es un placer saber que ha disfrutado de su estancia con nosotros y que ha quedado satisfecho con nuestra comida. Chequeare la calidad del chocolate para dar solución inmediata. Sus palabras nos llenan de fuerzas para seguir mejorando día a día en busca de la excelencia en cada servicio que realizamos. Saludos desde Cuba, Arianna Hernandez Relaciones Publicas

Estimado Ricardo: Un placer saludarlo. Muchas gracias por sus comentarios. Nos llena de inmenso placer conocer sus opiniones sobre el servicio que ofrecemos. Le deseamos que haya tenido una agradable estancia en el hotel,así como en todos los días de su visita a Cuba.En nombre de todo el staff del hotel nuevamente, muchas gracias.

Dear Customer, It is a pleasure to greet you and thank you for the comments about the hotel services. For the management staff it is very important. We apologize that your experience has not been the most satisfactory during your stay. We would have liked to know your criteria during the time you stayed to improve your stay and contribute to the improvement of our services. We are in the best position to exchange with you any aspect that you consider important to point out. Receive our most cordial greetings and again thank you very much.

Estimado Cliente: Muchas gracias por su opinión. Para el equipo de dirección del Roc Presidente es muy importante conocer los criterios de los clientes sobre los servicios que ofrecemos. Deseamos que su estancia en el hotel haya sido satisfactoria. Feliz estancia en Cuba, le desea el staff del Roc Presidente!!!!!

Estimado Cliente: Muchas gracias por su opinión para el equipo de Dirección del Hotel. Es muy importante conocer los comentarios sobre los servicios que ofrecemos esto nos permite mejorar y poder satisfacer a nuestros clientes. Les deseamos feliz día!!!

Estimado cliente: Un placer saludarle y agradecerle por su opinión. Para el equipo de dirección del hotel Roc Presidente es importante conocer los criterios de nuestros clientes sobre los servicios que ofrecemos. Para nosotros será una gran satisfacción si usted decide volver a hospedarse en el hotel. Será siempre bienvenido !!!. Deseamos que su experiencia en el hotel haya sido satisfactoria y que tenga un grato recuerdo.

Estimado Cliente : Un placer saludarle y agradecerle por sus comentarios. Para nuestro equipo de dirección es muy importante conocer los criterios de los clientes sobre los servicios que ofertamos. Nos complace que su estancia en el hotel Roc Presidente haya sido satisfactoria. Nuevamente muchas gracias.

Cher client, nous regrettons votre évaluation de la salle. Nous suggérons que pour les situations futures contacter la réception de l'hôtel pour vous aider à améliorer votre condition. Nous aimerions que votre séjour parmi nous soit agréable. Avec nos meilleures salutations.

Thanks for your comments to the hotel management team it is important to know the criteria of the services we offer. This allows us to be better every day. We work to maintain our decoration according to the style and that our customers are satisfied.Best Regards.

親愛なるゲスト、 皆さんのご意見をありがとうございます。当社のお客様のご意見を知ることは非常に重要です。 ホテルレセプションで購入できるカードを使ってインターネットに接続できるのは事実です。 再びあなたの言葉に感謝します。 キューバから暖かい挨拶を受ける

Estimada Cliente, le agradecemos que nos expresará sus opiniones sobre el servicio que ofertamos. Para el equipo de dirección del Hotel es importante conocerlas por lo que la suya la tendremos muy en cuenta para poder mejorar la calidad de nuestros productos y servicios.Le reiteramos nuestro agradecimiento.

Cher: Merci beaucoup pour vos commentaires sur l'hôtel. Pour l'équipe de direction, il est très important de connaître les opinions du service afin d'améliorer notre travail. Nous regrettons que pour vous cela ait été un peu loin du centre historique. La ville a d'autres lieux d'intérêt que la position du président Roc est très avantageuse. Encore une fois, merci beaucoup pour vos commentaires, au cours de 2017 l'hôtel a fait des changements et des réparations qui ont contribué à améliorer le service. Le personnel de l'hôtel serait très satisfait si vous décidez de revenir pour rester avec nous lors de votre prochain voyage à La Havane. Nous vous souhaitons une bonne journée.

Estimado cliente le estamos muy agradecidos por sus comentarios. Su opinión es muy importante para mejorar nuestros servicios. Le comentamos que trabajamos para superar los problemas que se nos presentan con la operación diaria. Les reiteramos las gracias y le deseamos un feliz día.