Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of Hotel El Guajataca

2 out of 5
Hotel El Guajataca
Carretera 2 Km. 103.8, Barrio Terranova, Quebradillas

Reviews

8.2

Very good

Rating 10 - Excellent. 439 out of 957 reviews" "
Rating 8 - Good. 257 out of 957 reviews" "
Rating 6 - Okay. 150 out of 957 reviews" "
Rating 4 - Poor. 59 out of 957 reviews" "
Rating 2 - Terrible. 52 out of 957 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had construction work noise going on sense 8am that was the only bad part. All the noise with the construction. Amenities and area was amazing!
Stayed 1 night in Apr 2024

4/10 Poor

John

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Oooohhhh, couldn't check in because no one was around, and the door was locked. Once we did check in they put a $200 hold on my credit card.... given the condition of the place... they likely wanted to borrow it to pay some bills for a few days. The location is beautiful. The crab running around the bathroom was unique. The bed covering had some stains on them that looked suspicious. Breakfast was great.
Stayed 1 night in Apr 2024

10/10 Excellent

Francheska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing good
Stayed 2 nights in Apr 2024

10/10 Excellent

svitlana

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Liked: Staff & service
Stayed 4 nights in Apr 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. View is amazing. Staff is very friendly and diligent 👍👍
Stayed 2 nights in Apr 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Green áreas,pool and beautiful beach
Stayed 2 nights in Mar 2024
Response from HOTEL EL GUAJATACA on 15 Apr 2024
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had an excellent experience with us. It's fantastic that you enjoyed our facilities and found our staff to be friendly and helpful. Your positive feedback truly motivates us to continue delivering exceptional service to our guests. We're delighted that you chose to stay with us, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful grounds.
Stayed 1 night in Apr 2024
Response from HOTEL EL GUAJATACA on 12 Apr 2024
Thank you for the glowing review and the perfect score! We're thrilled to hear that you had such a fantastic experience with us. It's great to know that you enjoyed the view from our rooms and that everything met or exceeded your expectations. We strive to provide our guests with top-notch service and amenities, and we're delighted that we succeeded in making your stay memorable. We can't wait to welcome you back for another wonderful stay in the future!

8/10 Good

Maryellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL EL GUAJATACA on 12 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you had an overall positive experience during your stay. We appreciate your kind words about the amenities and the friendliness of our staff. Your feedback about the room comfort and the ongoing remodeling efforts is valuable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Thank you for choosing us for your getaway or family vacation.

8/10 Good

aida, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Killer view, easy to get there, great pool and bar. Everyone was very nice, helpful. Rooms are comfortable. They are remodeling but it did not cause No luxury but great for get away or family vacation.
Stayed 1 night in Apr 2024
Response from HOTEL EL GUAJATACA on 12 Apr 2024
Thank you so much for taking the time to share your feedback! We're thrilled to hear that you enjoyed the killer view, easy access, and our fantastic pool and bar facilities. It's wonderful to know that our team members made your stay pleasant with their friendliness and helpfulness. We're glad you found the rooms comfortable, and we appreciate your understanding regarding the ongoing remodeling efforts. We're continuously striving to enhance our facilities to provide an even better experience for our guests. We hope to welcome you back soon for another great getaway or family vacation!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL EL GUAJATACA ADMINISTRATION on 12 Apr 2024
We're deeply sorry to hear that your experience at our hotel fell short of your expectations. We'd like to better understand the reasons behind your low rating so that we can address any issues you may have encountered and improve our services. Your satisfaction is our top priority, and we take every feedback seriously. If you're willing to share more details about your stay with us, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

8/10 Good

Sheila, Chino

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice staff, beautiful view. Needs some updates, better plumbing, hot water and trash picked up around area
Stayed 1 night in Apr 2024
Response from Hotel El Guajataca on 3 Apr 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our friendly staff and the beautiful views during your stay.Your comments regarding the need for updates, plumbing improvements, hot water availability, and the cleanliness of the surrounding area are duly noted. Rest assured, we take your feedback seriously and will address these areas promptly to enhance the overall guest experience.We strive to provide a comfortable and enjoyable stay for all our guests, and your input helps us identify areas for improvement. Please accept our apologies for any inconvenience you experienced during your time with us.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

8/10 Good

Danieliz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relax and chill
Stayed 1 night in Mar 2024
Response from Hotel El Guajataca on 3 Apr 2024
Gracias por tomarte el tiempo para compartir tus comentarios. Nos complace saber que pudiste relajarte y pasar un momento agradable durante tu estadía en nuestro hotel.Valoramos tus opiniones y te agradecemos por tus amables palabras. Si hay algo en lo que podamos mejorar para que tu experiencia sea aún mejor, no dudes en hacérnoslo saber. Estamos aquí para garantizar que cada momento de tu estadía sea memorable.Esperamos verte nuevamente en el futuro. ¡Gracias por elegirnos para tu escapada de relax y chill!

8/10 Good

María H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien excepto el restaurante ,cuando pides comida para llevar a tu habitación las porciones son pequeñas comparado con las porciones cuando comes en el lugar ,eso deben remediarlo. En lo demás el hotel es hermoso y la vista impresionante . Las remodelaciones son estupendas ¡ Me encanta! Está fue mi 4 estadía.
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca Equipo de Atención al Cliente on 3 Apr 2024
Agradecemos sinceramente tu reciente visita y tus amables palabras sobre nuestro hotel. Nos alegra mucho que hayas disfrutado de la belleza del lugar y de la impresionante vista que ofrecemos.Lamentamos mucho escuchar tus comentarios sobre las porciones de comida para llevar a la habitación. Entendemos lo importante que es recibir un servicio consistente y satisfactorio en todas las áreas, incluyendo la comida. Tomaremos en consideración tu retroalimentación y trabajaremos en mejorar la experiencia de comida para llevar, asegurándonos de que las porciones sean igualmente generosas y satisfactorias como cuando se come en el restaurante.Nos alegra saber que has disfrutado de las remodelaciones. ¡Tu satisfacción es nuestra prioridad número uno! Esperamos que sigas eligiéndonos en tus futuras estadías y que tengamos la oportunidad de brindarte una experiencia aún más memorable.Gracias por compartir tus comentarios y por tu lealtad. ¡Esperamos verte pronto!Atentamente,[Hotel El Guajataca] Equipo de Atención al Cliente

10/10 Excellent

Marcos, Caguas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker and safe in room will be good
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on 30 Mar 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

BEATRIZ

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was not in good conditions. There was mold on the walls, poor water pressure on the shower faucet, room smell of humidity. Staff was amazing.
Stayed 2 nights in Feb 2024
Response from Hotel El Guajataca on 30 Mar 2024
Lamentamos sinceramente los inconvenientes que experimentó con su habitación durante su estancia. Tomamos en serio sus comentarios sobre el moho en las paredes, la baja presión de agua en la ducha y el olor a humedad en la habitación. Agradecemos sus elogios al personal y nos complace saber que recibió un servicio increíble durante su estancia. Estamos trabajando diligentemente para abordar estos problemas y mejorar nuestras instalaciones para futuros huéspedes. Su retroalimentación es invaluable para nosotros y esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro. Gracias por su comprensión y por compartir su experiencia con nosotros.

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place, excellent for a relax getaway!
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on 30 Mar 2024
Thank you for your review! We're delighted to hear that you found our hotel to be a peaceful and excellent place for a relaxing getaway. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing us!

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updating. On the beach. Worked for 2 nights. Stop using all the disposable plastic cups, utensils, plates
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on 30 Mar 2024
Gracias por tu comentario y por señalar áreas en las que podemos mejorar. Estamos comprometidos en actualizar nuestras instalaciones y agradecemos tus sugerencias sobre reducir el uso de plásticos desechables. Tomaremos en cuenta tus comentarios para implementar cambios que beneficien tanto a nuestros huéspedes como al medio ambiente. Valoramos tu retroalimentación y esperamos que nos des otra oportunidad para brindarte una experiencia mejorada en el futuro. ¡Gracias por tu comprensión y por compartir tus ideas con nosotros!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were outdated. But other than that the property is gorgeous.
Stayed 3 nights in Mar 2024
Response from Hotel El Guajataca on 30 Mar 2024
Gracias por tu comentario y por señalar el estado de las habitaciones. Estamos constantemente trabajando en mejoras y actualizaciones para garantizar una experiencia excepcional para nuestros huéspedes. Nos alegra saber que encontraste nuestra propiedad hermosa en general. Valoramos tu retroalimentación y esperamos recibirte nuevamente para que puedas disfrutar de una estancia aún más agradable en el futuro. ¡Gracias por elegirnos y por compartir tus comentarios!

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness
The view was amazing. Some staff were incredible and some were rude and terrible. Thomas was the best! Ask for him! there is no cable, and it’s far from other areas you might want to check out.
Stayed 3 nights in Mar 2024
Response from Hotel El Guajataca on 17 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Waldemar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything OK.
Stayed 2 nights in Mar 2024
Response from Hotel El Guajataca on 16 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Doris A

Travelled with family
Liked: Cleanliness, staff & service
Out dated rooms
Stayed 1 night in Mar 2024
Response from Hotel El Guajataca on 15 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Hotel El Guajataca on 15 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel, fajardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just one small issue no hot water in shower one night stay
Stayed 1 night in Feb 2024
Response from hotel management on 5 Mar 2024
Thank you for your glowing 5 star review! We're thrilled to hear you enjoyed your stay. Apologies for the incovenience with the hot water; well address it promptly to ensure a seamless experience for our future guests. We appreciateyour feedback and hope to welcome you back soon!

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incluyo el desayuno y toene una vista espectacular!
Stayed 1 night in Feb 2024
Response from Administracion Hotel el Guajataca on 5 Mar 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

8/10 Good

Gabriel

Travelled with partner
Beach
Stayed 1 night in Feb 2024
Response from administracion on 5 Mar 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

8/10 Good

Nahomie

Liked: Staff & service
Muy amable el staff. Bello el área de la piscina. El desayuno muy bueno. El cuarto que nos toco era para pareja no tenía balcón y el techo tenía parches negro. El baño se puede mejorar y poner algo para el olor de las tuberías. El jacuzzi de la habitación esta nice, pero no calentaba. Opciones para mejorar pueden sacar el jacuzzi y la habitación que tiene balcón pueden poner una mesa alta y dos sillas altas para que uno se pueda sentar y ver la vista, también pueden poner un sillón para uno sentarse. En el lobby pueden poner juegos.
Stayed 2 nights in Feb 2024
Response from Administracion on 5 Mar 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

10/10 Excellent

Glorivee

Liked: Amenities
Encantada con el hotel! Su piscina infinita increíble! El desayuno muy rico! Definitivamente regreso.
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

4/10 Poor

MARTHA LUCAS

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There wasn’t any water for two days. The sheets were old, the quilt smelled like it’s been in the closet without being washed for months and the floors weren’t clean, they were sandy. My allergies started up once I turned on the air conditioner.
Stayed 2 nights in Feb 2024
Response from Management on 5 Mar 2024
We deeply regret the challenges you faced during your stay, and we sincerely apologize for the inconvinience. Your feedback is invaluable, and we're addressung the water supply issue immediately. We're also investigating the cleanliness concerns with our housekeeping team.Rest assured, corrective measures are being taken to ensure a much improved experience in the future. We appreciate your candor and hope for another opportunity to exceed your expectations.

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Management on 5 Mar 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

10/10 Excellent

Dayane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

10/10 Excellent

Rosana

Liked: Property conditions & facilities
Me encanta todo y la comida muy buena.
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thanks for the stellar 5-star review! We're thrilled you had a great stay. Come Back soon!

8/10 Good

Luarny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy agradable para una mini escapadita. La atención de los empleados muy amables en todo momento.
Stayed 2 nights in Feb 2024
Response from Administracion on 5 Mar 2024
Agradecemos tu valoracion de 4 estrellas y tu tiempo para compartir tu experiencia. nos algra saber que disfrutastes de tu estancia. tomamos en cuenta tus comentarios para mejorary esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aun mejor. Gracias por elegirnos!

10/10 Excellent

cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools And All the amenities
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Eric

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We loved the location of hotel, room access to the beach. The room had a water leak in the bathroom, it was a very bad leak, ceiling was damaged from the water leak, looked like dry wall exposure, based on the age of the hotel, likely asbestos exposure. We reported it to the front desk; hotel staff did not have the decency or courtesy of offering another room. It was unfortunate.
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Sorry for the inconvenience, we appreciate your feedback. Thanks for staying with us!

8/10 Good

Katherine

Travelled with partner
Liked: Staff & service
The views are spectacular.
Stayed 6 nights in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful infinity pool that overlooked the ocean. Walkable beach, though too rough to swim in. Whales passing by.
Stayed 2 nights in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Emilia

Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 30 Mar 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

6/10 Okay

Gustavo

Travelled with partner
Liked: Cleanliness
During our stay in the week there were really few staff during the night and the restaurant closed much earlier than advised. The room was pleasant but had broken sliding doors and one single toilet paper roll. Pool was decent and beach area was nice. Overall very average experience.
Stayed 2 nights in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nicole, Luquillo

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Super tranquilo y acogedor para pasar unas noches de relajación
Stayed 2 nights in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Luz

Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 30 Mar 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienes UN staff muy professional y amable. Recomiendo es hotel Guajata 💯.Estamos muy contetos y muy satisfied por si servicio ⭐⭐⭐⭐⭐
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar para estar en pareja. Felicitaciones a las personas responsables de las areas verdes. Todo muy limpio y ordenado. Personal de housekeeping muy amable y atento. Definitivamente regreso.
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated lobby area and a larger pool with an adjacent bar. Great ocean views from all rooms and priced ridiculously low compared to most San Juan hotels. I saw an overnight security guard on staff and the parking lot is now clearly visible from the front desk windows. If you don’t mind the one hour drive from the San Juan airport, I highly recommend this place.
Stayed 2 nights in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Pedro D.

Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!

10/10 Excellent

Eliezer

Liked: Cleanliness, amenities
A beautiful hotel rooms were clean people were very nice good food excellent view. A quiet place. Beautiful beach. I love the place.
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice.
Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jose

Stayed 1 night in Jan 2024
Response from Hotel El Guajataca on 12 Feb 2024
Gracias por hospedarse con nosotros. Apreciamos su evaluación!