Booked & paid in full on the day of confirmation, this was well over a week before check in. Waited to hear check in details, thought surely by the time we drive 3 hours to Taupo we would receive them. Several messages & hours later we had no option but to return home. We had the dog with us, finding something last minute wasn't an option. Lorina finally called when we were well beyond a point of returning. Granted, we have been refunded in full & some compensation for fuel. However, this poor management & complete lack of communication, ruined what was supposed to be a relaxing birthday weekend.