Book a Haslemere Cottage

"Staff were ok. WiFi was appalling. Kept dropping. Had to move rooms as was away for work. And still kept dropping out "

"Easy access to the parking lot, The receptionist was very helpful and kind on our arrival and during our stay. The service in the restaurant where we ate was great, we were satisfied with the breakfast"

"Helpful quick reception staff. Good parking. Good location to walk into Town. I’ve stayed at a couple of Harbour hotels and enjoyed them, little disappointed that the rooms here are older and need modernising to match their other hotels. Served what I needed with its location well though. "

"Hotel was clean & tidy. Lady on check in "Rose" was fab. Great location for eateries & bars in the town."

"We stayed for 30 mins and checked out the room was dirty cold and depressing "

"We stayed only for a night but it was very comfortable and looks amazing!!"

"Just gross and dirty. Changed from my first room because it smelled so strongly of wet dog. Second room was so dirty but it didn’t smell."

"Absolutely beautiful hotel, I came for my birthday and the staff were so welcoming and thoughtful. The spa is amazing and the rooms are gorgeous, can not rate this stay highly enough! "

"The building and estate make a strong first impression. The grounds look impressive and well maintained. The setting also suits weddings, conferences, and private events. With the right investment in staff training and stronger service standards, the property holds strong potential as a venue for larger functions. During the first evening of my three night stay, I ordered fish and chips at the bar. The fish arrived raw in the middle. I informed the staff and they prepared another portion. The replacement meal arrived properly cooked, yet the service style differed. The first plate arrived with knife and fork only, with no napkin. The second arrived with utensils wrapped in a linen napkin and staff offered extra condiments. This difference in presentation created an inconsistent service experience. The room was clean and met a standard layout. It included a desk, television, and ironing facilities. The steam iron showed wear and the water canister cover was missing. This raised concerns about routine checks of in room equipment and overall maintenance. The bathroom was functional but basic. A shaving or swing arm mirror would improve usability. Breakfast included a typical English breakfast along with granola, cereals, and bread options. The selection remained the same each morning. For a three night stay, a small rotation or variation would improve the experience."