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"No housekeeping or maintenance over the Easter weekend. I appreciate staff want to be with their families over the holiday but this is the hospitality industry and I would expected better service "

"I booked a good rate with Expedia but found that this hotel seems to have two classes of room - one in an old and degraded building and one in a large new section. I was in the former. Room was fine with all required amenities but still a little shabby. I used the laundry room and that wasn’t very clean and driers barely working. But this hotel is in a great location and is secure, so on the whole 4/5."

"Spa was nice Room was not really clean Parking is not the best for some rooms Very nosy so I guess that’s the security up Has a terrible black mould issue in the room I was in Is under Reno Overpriced "

"Noisy at night - no attempt to ask guests to lower noise after midnight. Bathroom quite tight and shower taps labelled wrongly. Otherwise comfortable and convenient "

"An ok stay The towels smelt of cooked lamb chops."

"Loved the cabins and tropical oasis vibe. Pool was great."

"Great stay, safest place to stay in town."

"The place looked abandoned & not open. Absolutely zero communication from the host about checkin process. The property had no access, was surrounded by a high wall & had high grass surrounding it on all sides. I repeat - it looked abandoned & very sketchy. My husband decided not to even stay there because it did not look to be in a safe area. We went to the Hilton Doubletree instead, which is a lovely hotel in Alice. I cannot recommend anything at all about VATU Sanctuary. "

"Large 1 bedroom apartment with kitchen & washer & dryer was perfect for our stay. Location in Alice is okay & there was secure parking. Unfortunately Alice is not always the safest location to stay but we did feel safe"