Family Hotels & Resorts in Harlingen from NZ$113

"If you’re looking for an unforgettable first impression—for all the wrong reasons—this is the place. Upon arrival, the front desk clerk confidently insisted that I had stayed at the hotel the previous week. This was completely false, as it was my first time there. Despite calmly clarifying this, he continued in a rather intimidating tone, repeating that I had been there and even stating he would “verify it” using my ID. Only after checking did he realize his mistake and offer an apology. While I appreciate the apology, the situation should have never escalated in that way. Accusing a guest and speaking in a threatening manner is simply unacceptable. This experience clearly reflects a lack of proper customer service training and attention to detail. A hotel stay should begin with a welcoming and professional interaction—not confrontation. I hope management takes this seriously and invests in better staff training, because no guest should be treated this way."

"Our stay was amazing. From the time we checked to the time we checked out very friendly staff . And very clean rooms . Will stay there again "

"Parking lot is not big enough to pull in with a trailer hooked up to your truck. Other than that, everything was smooth."

"My room was missing recliner and a dining chair and knob for stove timer "

"Old, dirty, don’t choose "

"This place needs to be fumigated. I encountered spiders and small roaches on the last 2 days of my stay. "

"Clean room, great staff."

"Everything was good"

"When we checked in, Joe, the front desk clerk was kind enough to upgrade us at no additional charge. when we got to our room, We had issues with our sleeper sofa being very uncomfortable. I went down and spoke to Gabriel, the night clerk, he was quick to change our room without any questions or hesitations. We will be staying there again in future trips."