Hanover Holidays from NZ$3,444

Overall, the hotel was nice. Room was in good condition, spacious, and clean. Really only complaint was the noise. There is a club right across the side street who had an extremely loud dance party until 4 am on Saturday night. I realize this is NYC and it was Halloween weekend, and this wouldn’t have been a big deal except that my daughter had to be up at 5 am to catch the ferry to Staten Island to run the NYC marathon. I did go down to front desk and complain at 2:30 am and asked for ear plugs. I know this wasn’t exactly in the hotel’s control but knowing it was marathon weekend, would have been considerate of hotel to ask if anyone was running and maybe not put them in room on side of the hotel right next to the club that the people at front desk later admitted that this club is that loud every single weekend. The windows seem to provide zero sound proofing. I could actually hear a woman at the club clear as day yelling, “have your ID’s out! Ladies in this line, guys over here!” And then the hotel charges a resort fee of $45/night? Yeah, poor form. The hotel is not bad but if you need to get sleep, don’t stay here or at least not on the side of hotel directly across from the club, HK Hall/Rooftop Cantina. You won’t sleep at all. Luckily my daughter is 19 and was able to run the marathon on pure adrenaline (zero sleep).

Overall, we very much enjoyed our stay at the Lowell hotel in the upper east side. The rooms are spacious and beautifully decorated, the staff was warm and welcoming and very friendly. Couple of areas of concern: construction project at the hotel began in Ernest the first morning after our arrival at 8 AM. No warning to guests, just hammering and drilling noises coming right outside of our room, although I learned later they were happening on the floor below. I did mention this to the front desk staff and they discounted one night at 50%. I was grateful for the concession, but I would've preferred knowing that this was happening either at arrival or pre-arrival to prepare my schedule and activities accordingly. Also, dinner at Majorelle, which was absolutely outstanding, suffered from very slow service as did breakfast each morning in the hotel, not something unexpected for the caliber and quality of this hotel. While we're talking about breakfast please note that the prices are very high - $55 for 2 eggs, coffee & toast. Normally I wouldn't bat an eye at high prices for a meal at a hotel of this quality, but it boggles my mind that two eggs, a couple of pieces of toast, some bacon and a cup of coffee will run you half of $100... If you booked breakfast as part of your room rate, you will get a credit to help defray but not completely cover the meal. The location of the hotel is terrific and a short walk to Central Park and amazing shopping.

The hotel was wonderful. The staff was friendly and the rooms were modern. The hotel is in a great location in a lively neighborhood and walking distance to all the other great neighborhoods. We will definitely stay again on our next trip to NYC!

We did not eat there

Incredible staff. So professional and friendly