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Overview of Serene Premier Hotel

Photo gallery

Featured image
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Serene Premier Hotel

3 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Laundry
  • Room service
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSt. Joseph's Cathedral5 min walk
    Popular LocationHoan Kiem Lake7 min walk
    Popular LocationHanoi Opera House18 min walk
    AirportHanoi (HAN-Noi Bai Intl.)42 min drive

Choose dates to view prices

Junior Double or Twin Room, City View

  • 18 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

Family Room, 1 Double and 1 Single Bed

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

Superior Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

About this area

Hanoi

Located in Hoan Kiem neighbourhood, Serene Premier Hotel is connected to a shopping centre. Thang Long Water Puppet Theatre and Hanoi Opera House are cultural highlights, and some of the area's notable landmarks include Hanoi Old City Gate and Ho Chi Minh Mausoleum. Train Street and Ho Tay Water Park are also worth visiting.
Popular Location

What's nearby

  • Hang Gai Street - 3 min walk
  • St. Joseph's Cathedral - 5 min walk
  • Hanoi Old Town Night Market - 6 min walk
  • Hoan Kiem Lake - 7 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Long Bien Station - 14 min walk
  • Hanoi (HAN-Noi Bai Intl.) - 41 min drive

Restaurants

  • Khazaana 1992 Indian Food Restaurant - 3 min walk
  • Fagioli Coffee - 3 min walk
  • Jalus Vegan Kitchen - 3 min walk
  • Madame Hien - 3 min walk
  • Bát Đàn Quán - 4 min walk

About this property

Serene Premier Hotel

Art Deco hotel connected to a shopping centre in Hanoi with restaurant
A restaurant, a snack bar/deli and concierge services are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk and express check-in are on-site. All 14 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with cable channels. Other amenities available to guests include fridges, minibars and room service.
Serene Premier Hotel offers 14 forms of air-conditioned accommodation with computers and minibars. 32-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Korean
  • Vietnamese

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Computer

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in time starts at 2 PM
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 180000.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 180000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hanoi Serene
Hanoi Serene Hotel
Hotel Serene
Hotel Serene Hanoi
Serene Hanoi
Serene Hanoi Hotel
Serene Hotel Hanoi
Serene Premier Hotel Hanoi
Serene Premier Hanoi
Serene Premier
Serene Premier Hotel Hotel
Serene Premier Hotel Hanoi
Serene Premier Hotel Hotel Hanoi

Frequently asked questions

4.7
Exceptional
Rating 5 - Excellent. 394 out of 519 reviews
5 - Excellent 76%
Rating 4 - Good. 101 out of 519 reviews
4 - Good 19%
Rating 3 - Okay. 18 out of 519 reviews
3 - Okay 3%
Rating 2 - Poor. 2 out of 519 reviews
2 - Poor 0%
Rating 1 - Terrible. 4 out of 519 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.9/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favourite place to stay in Hanoi, awesome location, amazing staff, nice room, very comfy and great breakfast. I would recommend it to all!
Stayed 2 nights in Mar 2020

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent value for the price quoted.
Stayed 1 night in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

3/5 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was located on the second floor at the Serene Premier Hotel. The room was good size for Hanoi standards, the bed comfortable, shower was also good, and there were slippers provided. The free breakfast was welcomed, having a couple of options to choose from, the service was thoughtful. The downside was I found the hotel to be noisy from the loud guests stumbling in around 1AM, talking at full volume that resonates up the stairwell and as well as couples arguing or fooling around in their room at 2AM as if they were at home. I chose this hotel as I thought a side street (alley) would be quieter than a main street, however at 6AM the locals have a market across the narrow side street that would have woman chopping meat. This was unfortunately the noisiest hotels I have been in during my stay in Vietnam. I made an effort to speak with the front desk about this, but all they did was apologize for their loud guests, my expectations were that guests should be reminded to be quiet when entering late night as sound travels.
Stayed 3 nights in Nov 2019

3/5 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019