Deluxe Room, Balcony
Check availability

Reviews of Hanoi House Hostel & Travel

3 out of 5
Hanoi House Hostel & Travel
85 Ma May Street, Hang Buom Ward, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 101 out of 150 reviews" "
Rating 8 - Good. 39 out of 150 reviews" "
Rating 6 - Okay. 7 out of 150 reviews" "
Rating 4 - Poor. 1 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Liked: Staff & service, amenities, property conditions & facilities
Thank you for an excellent stay everyone was so attentive to my requests.
Stayed 5 nights in Apr 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Amy

Liked: Cleanliness, staff & service
Budget but Good
My experience was fine. Great location! I'd stay there again. Solo traveler just needing a place to stay. It was really noisy a few of the mornings. It sounded like a knocking sound as soon as I would almost fall asleep. They lock the front door so if people stay out late, they bang on the glass to get in. That was annoying. Everything else was great. Super friendly front desk.
Stayed 4 nights in Feb 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location! I’m going back next week
Stayed 1 night in Nov 2019
Response from Diep Nguyen (Ms) on 11 Nov 2019
Dear Mr. Martin, We are truly delighted to know that you are one of our valued and loyal guests who very much appreciate the unparalleled quality of service and attention we cater to our discerning guests like yourself. In addition, it makes us so proud that you indeed enjoyed your stay and had relaxing quality time at the hostel. Thank you for your commendable remarks about our ideal location. We look forward to welcoming you back soon. Best Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and always had a smile on their faces.
Stayed 4 nights in Oct 2019
Response from Diep Nguyen ( Ms) on 24 Oct 2019
Dear Valued Guest, We thank you so much for such kind words about our hotel and how much you enjoyed your stay at Hanoi House Hostel & Travel. We do take pride in catering to our guest’s needs the best way we can. Thank you once again for mentioning all the staff. Yes, they have been our great asset and definitely, I will forward your message to them in order to make their day. And please do not hesitate to contact us in advance for your next visit. All the best!

10/10 Excellent

Janet, AR, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! Everything you could ever want or need in a hotel! We were upgraded to the honeymoon suite upon arrival and it was AMAZING! We so enjoyed the balcony, large immaculate room, modern bathroom and the breakfast is UNBELIEVABLE! Plus the location is PERFECT!!! And the staff...so friendly, welcoming and willing to help! Always smiling! We absolutely LOVED this place!!
Stayed 1 night in Oct 2019
Response from Diep Nguyen (Ms) on 20 Oct 2019
Dear Ms.Janet, Thank you for your very nice review of our hostel. We are pleased to hear that you enjoyed your stay with us. We appreciate the kind words about our facilities with a spacious room and our service provided by the staff, delicious breakfast as well as the perfect location. Providing a special hospitality experience and personal attention to each of our guests is a part of the heart and soul of our hotel and we feel so touched as our effort was recognized. Once again, thank you for all the compliments. We rather hope this won’t be your last visit and we look forward to welcoming you back as your second home in Hanoi.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! The staff constantly checks on you when you walk by and offers great recommendations. Planned both of our tours to Lan Ha Bay and Ninh Binh easily. Great location. Great breakfast. Highly recommend
Stayed 1 night in Aug 2019
Response from Diep Nguyen on 20 Sept 2019
Dear Valued Guest, Thank you for taking your precious time to share with us your experience at our hostel. It is our honor to learn our helpful and incomparable hospitality staff with good responsibility and organization had made your stay in Hanoi much more pleasurable. Besides, your value comment on our ideal location and delicious and varied breakfast are also highly appreciated. Your kind compliments definitely will be shared with the entire team and it will be a great motivation for them. Thank you again for recommending our hostel so warmly and we look forward to welcoming you to another exquisite stay. Yours Truly, Hanoi House Hostel&Travel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay! Staff helped me organise and booked trips to Ninh Binh and Lan Ha Bay. Both were excellent! Room and breakfast great . Location nearby downtown. Highly recommend
Stayed 3 nights in Aug 2019
Response from Diep Nguyen on 20 Sept 2019
Dear Valued Guest, Thank you so much for taking the time to write such an excellent feedback regarding your recent stay at our hostel. We are delighted to learn that you really enjoyed our accommodation with essential equipment, varied and delicious breakfast especially our incomparable hospitality staff with a helpful recommendation and ideal location. Your kind feedback on the quality of services rendered our team will surely be conveyed to keep them motivated in maintaining their excellent service and attention to our valued guests like yourself. It was indeed a great pleasure having you stayed with us and hope to welcome you back again soon and we assure you of our very best services and attention at all times. Best Regards, Hanoi House Hostel&Travel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, great price
Service was overly friendly, breakfast was cooked to order, room condition was great.
Stayed 1 night in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy hanoi guest house
Nice hotel in the heart of old town hanoi. Within walking distance of the famous lake. Just be very careful of the roads. Walk accross dont run!. Initially booked for 2 nights, but hotel sorted an excellent trip to ha long bai overnight tour, able to keep our luggage safe so only needed an overnight bag. We returned to hotel for an additional night ar an excellent rate. Hotel organised taxi to airport and from airport to our new hotel. Loved our trip to hanoi, very busy but very good at the same time. Staff very friendly and kind. Breakfast is very nice and cooked to order. Thank you hanoi huest house x
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs, great hospitality.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so lovely and friendly. We stayed there between going to Sapa and Halong Bay and they made coming back each time feel like coming home. Highly recommend staying here.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Check in was irritating, we just arrived from a 6 hrs Sapa Bus to Hanoi. They asked us for our Passport, gave it to the clerk. She then tells us to go have a welcome drink and wait in the lobby. We did. Then after 15 mins, we were told our room was ready. She kept our Passports and told us she would give it back when we came back downstairs, ok we left to get settled and came back to go out and eat, Passports given back. 4 hrs later, front desk calls our room (while we were dead asleep) requesting for our Passports again. We went down with our Passports only to find they did not need it. What the world?!?! Frustrating to say the very least
Stayed 3 nights in Mar 2019

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, room comfort
Get the balcony!
A cute guesthouse that's just easy and simple. We went for the balcony room and we loved it. For breakfast, we kept the doors open and ordered in so that we could sit around to eat while the city was waking up. It's smack dab in old quarters.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice place and the street wasn’t as loud as most in the area. Daisy at the front desk help me and answered all my questions. Quick elevator and good full breakfast. Great place and would stay again when in Hanoi.
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Mark, Tokyo, Japan

Liked: Cleanliness, staff & service, amenities
Was able to book on short notice and became a satisfied customer! Stayed for 2 nights in early January 2019 and was provided with excellent service by Mai, Hien, Thao, Law, Dinh, Cong and Sang. Located in the heart of the Old Quarter within walking distance to everything--including the Night Market. Although it is easy to become a little overwhelmed when first bombarded with all of the things to see, hear, smell, taste, etc. of the Old Quarter, Manager Mai, in particular, helped us to navigate through the city and offered 3 good recommendations for dinner which were all excellent and helped to arrange a day trip to Ninh Binh that was just right for our limited stay. The two breakfasts that we had were really good, as the chef makes a mean omelette and tasty French toast! As our return flight left at midnight, we were even allowed to grab a quick shower before heading out at about 9 pm after having had checked-out that morning and left our luggage at the front desk all day. This was just one example of how the staff really went out of their way to assist us throughout our short stay. Would definitely return!
Stayed 2 nights in Jan 2019

10/10 Excellent

SHAHIRAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff! Warm and friendly and always giving recommendations and assisting with whatever questions you might have! Our room had a balcony overlooking the street down below and it’s beautiful! We could see people working, eating and the local life happenings. Loved the daily complimentary in-room snacks, fruits/drinks/snacks in the lobby and the personalised freshly prepared breakfast every morning. The only thing that made it 9/10 was that on two out of the 5 days we stayed there, the hot water didnt work very well. However, I must commend the staff for offering a change of room or to use another room’s shower. But we didn’t want to go through all that hassle so we just made do with the not-so-hot water. Would recommend HGH to everyone else visiting Hanoi! We left some valuables in the safe when we headed out for a 2-day trip and it was safe! I would stay here again next time.
Stayed 5 nights in Dec 2018

8/10 Good

E., Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good service and good price Nice to have free snacks in the room and fruits in lobby everyday. Breakfast is delicious, fresh cooked and many choices. Staffs are friendly and very helpful to our needs.
Stayed 1 night in Dec 2018

10/10 Excellent

Ooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Nice location. Take away breakfast provided.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good reception staff. Hotel provide take away breakfast.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Amy, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in great location! Amazing friendly staff, great breakfast and coffee. If I’m ever back in Hanoi will stay here again!
Stayed 1 night in Sep 2018

8/10 Good

M, auckland

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel but be wary about tours
Generally the staff was pleasant and service oriented BUT not one in my travel group will ever forget the horrible experience we had when we were convinced by a lady staff at the front desk to book a much more costly tour with promises that it is far different from the cheaper one we wanted in the first place. She promised and even guaranteed it. However, the meals, bus service and boat trip along Halong Bay turned out to be the same as the inexpensive one. We were duped from US 29 (elsewhere it was US$ 23, try Hotel Han Be nearby) and we each paid a whopping US 42 ( the US$ 3 was taken off when we said we were not interested in the kayaking). We all agreed that the US$ 19 difference will make a difference in style, comfort, service and meals. WE WERE DEAD WRONG ! IT WAS THE SAME WHETHER we paid $ 23 or $ 29 or $ 35, the usual rate paid by other guests. In the end, she just returned $15 for all of us. But she has lost a lot of goodwill and trust in the hotel. Her colleagues all tried to make amends for her later by being extra nice and giving us each a scroll gift.
Stayed 4 nights in May 2018
Response from Hanoi Guest House Team on 27 Jun 2018
Dear Mr M, Thank you so much for your recent stay at our hotel and for taking your valuable time to write us a review on Expedia. We are very happy to know that you found the staff was pleasant. By the way, please kindly let to send you our sincere apologize for the confusion about Halong bay tour price, what was a pity that you were always hurry up and we did not have chance to explain for you clearly about the different among the options. We do provide different kind of trips to suite all the demand and our tours have been highly recommended by all other tourists as at the other reviews . The Halong bay trip with cheap options such as 23US$ or 29US$ is completely available, however, we ensure that the more expensive options totaly brought you the better services. It is so easy to logically analyze how come the cheap prices (23 US$ or 29US$) can be as good as the deluxe one 42US$/pax while the prices are included food, tour guide, bus 2 ways (160km/way), entrance fees. It was unfair for us when you instantly compared our tour services costly than others when you entirely could not join both options in a same time. Since you already arranged the airport transfer, we refunded you 15US$which is an offer for all our guests who book the tour with us. It would have been better if you had not be hurry up and we definitely clarify you more about the trip so that your trip was very enjoyable.Once again, thank you so much for choosing our hotel. We do expect to have chance of welcoming you again! Sincerely Yours, Hanoi Guest House Team

10/10 Excellent

Gan, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is fine.
Even the hotel is not 5 star but the service and the staff friendliness us worth 10 star. Will definately come back to this hotel in the future or recommend it to other friends.
Stayed 4 nights in Mar 2018

10/10 Excellent

Ah They

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It was a amazing stayed with the guest house. The staff are friendly, can communicate well with then, they speak English well. The room is clean and spacious. Whatever, it was a gooIt was a amazing stayed with the guest house. The staff are friendly, can communicate well with then, they speak English well. The room is clean and spacious. Whatever, it was a good stay.
Stayed 2 nights in Sep 2017

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a home away from home!
It was awesome. The staff were great and hospitable. I'd highly recommend this hotel.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good staff, the rooms are so clean and spacious, there are snacks and beverages in the lobby all the time
Stayed 3 nights in Jun 2017

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated hotel
Staff went out of their way to make sure we hsd all we needed. We used this hotel as a go between trips to Sapa, Halong Bay, Ninh Binh and Mau Chau. The hotel kept our extra luggage and ensured quick check in and out. I highly recommend this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect.
Good communication from the host after booking along with helpful notes, directions. Location is superb for the Old Quarter-it's in it -and a step away from "beer Street" There are numerous eating and drinking options nearby. Check-in was easy and despite being early (by about 1hr ) we could go to the room as it was ready. Room was spotless, bathroom had a bath and shower, and there were complimentary items that were replenished daily (coffee\water\snacks). Bed was a good sized though a little cramped in the room, I did find it a bit hard for my liking but that's me. There was a safe and ample storage space with hangars. Air-con worked Breakfast was very good with Asian and Western choices. The fired eggs and bacon were excellent. All the staff were very helpful and polite and most spoke good English. So here's the CON. If you are an early to bed type then expect to use the Hotel supplied earplugs and possibly not get to sleep until midnight, The street right outside is closed (at weekends at least) for buskers and markets. Buskers use microphones and speakers! We had "entertainment" on Friday\Saturday-till 23:00 and then a little earlier finish on Sunday\Monday Just be warned.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to shops and cafes.
Staff were extremely friendly and ever so willing to engage you in a chat. Room was spacious and clean. We were on the 3rd level, and our room was next to the lift and it was still so very quite. Prior to arriving at the hotel, we had to wait for our pick up for about 1/2 eventhough we had arrv on time. Couldn't locate any signage and driverr and had to call hotel to find out about the missing pick up person. Would have been wonderful if driver was able to speak some English as we didnt know what to expect. The suggestion of the restaurant (The New Day) across the road was not up to expectation although this may be due to the fact that our expectations were higher. Enjoyed the selection of food at breakfast. Hotel is extremely generous with the numerous choices for guests. We stayed through the weekend and the atmosphere in the evening was fantastic. So glad we chose Hanoi Guest House. We did however missed out on the complimentary dinner as it happens on alternate Saturdays. I am sure it would have be great! Wonderful experience.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Staff
The location of the hotel is fantastic - right in the middle of everything with shops, bars and restaurants all around. The staff were really friendly and welcoming as soon as we arrived! Nice breakfast made to order, included in the room price too. We stayed twice - firstly in the normal room (bit tired in decor, but comfy and great value!), then went back and stayed in the room with a balcony...it's worth it for a few dollars more! You can sit out and be in amongst the hustle and bustle from a few floors up.

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Hanoi Guest House is located in the perfect spot in Hanoi. It's close to restaurants and bars as well as the main tourist hot spots such as Water Puppet Theatre. The rooms are big, clean and comfortable. Loved staying here and would definitely return.

10/10 Excellent

sharon, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff
The hotel staff saw us aligning our car, they quickly come forward to pick us up on the street and help us with our bags. They are free flow of coffee/tea and fruit all the time.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean affordable hotel with great staff
Great little spot in Hanoi near lake and shopping

8/10 Good

Kath, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and super helpful staff!
Staff couldn't do enough for you including tourist bookings and were personable, enjoying having conversations with me. The room was exactly what I paid for plus clean/tidy/cleaned daily, bed comfortable, bathroom sufficient/clean and in the heart of Ma May street which is great for nightlife, streetfood, markets and meeting other travellers in bars etc. I loved Hanoi. It's traffic is crazy and the scooters are like a river flooding, but it blows the senses in a good way, the food is delicious (walking food tour is a MUST as is Hoi An Prison Museum) and most locals I talked too were really interesting with the younger ones having a great attitude towards the modern world while straddling tradition. Very clever people the Vietnamese.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mark, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff make this a homely stay
The Hanoi guest house's mantra is a home from home and there are some nice touches that don't make you think you're staying in a hotel. The staff are incredibly friendly and go out of there way to help you and are not pushy at all about booking trips; I actually think I should have waited and asked their advice before booking my Ha Long Bay trip. They even let you come back and take a shower after your trip, even if you're not staying with them. They provide a free buffet breakfast l with lots of options, alternatively get out really early and take the short walk towards Hoam Kiem lake and pick up breakfast with the locals. At nights it's a stones throw from numerous restaurants, bars and bia hoi but far enough from the action to be peaceful. Overall throughly enjoyed my stay and Hanoi Guest House and would highly recommend it as a base to explore Hanoi.

10/10 Excellent

Nir, Haifa, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel and lovely staff
Room condition is great, and very nice and welcoming staff

10/10 Excellent

Sean, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms in a great location
Hotel was very well kept. The staff was great. Rooms were very clean. The location is great, right in the center of the old quarter. Even when the streets were very loud in the evenings with music playing, we could not hear anything from our room. Nice and quiet. Wifi and ac worked well. The only negative; one morning our bathroom smelled like cigarettes. I think someone in another room on our floor was smoking and it travelled through the ceiling. Once we turned on the bathroom exhaust fan, the smell went away.

10/10 Excellent

Luke, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely phenomenal
Hanoi Guest House was far and away our favourite place to stay during our 10-day trip to Vietnam. The staff were friendly and helpful, going so far as to escort us to the train station to make sure we got on all right. Without even needing to ask, we were offered the option to have our luggage stored for free during our 2-day Halong Bay cruise (which was also booked for us on very short notice despite it being tourist season). On our return, we were allowed to use their shower despite having checked out already. The rooms were clean, the breakfast was decent, and there's free tea and snacks in the lobby day and night. Location is excellent too, within easy walking distance of bars, restaurants and attractions.
Cozy room with A/C and wifi
Semi-buffet breakfast

8/10 Good

Patrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Robbie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get amongst it!
Hanoi? Your just going to have to go see it for yourself, it's amazing + the hotel is right in the middle of the old city's hustle & bustle. The staff are so helpful and pleasant. I'm definitely going back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and premium happy service
Very accommodating. Also upgraded our room for free

10/10 Excellent

Rodney, Berkeley CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly hotel in the middle of the action,
I liked the room, and the staff were friendly and helpful; the travel arrangements were efficient, and I enjoyed the trip. I liked my balcony room with a view of the street, and the location next to an old house and on a lively street with good restaurants and street food nearby.