Family Room, Balcony

Reviews of Especen Hotel

2.5 out of 5
Especen Hotel
28 Tho Xuong Street, Hoan Kiem District, Hanoi, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 72 reviews" "
Rating 8 - Good. 36 out of 72 reviews" "
Rating 6 - Okay. 10 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Toshiyuki

Liked: Cleanliness, staff & service, amenities
給湯器の都合シャワーのお湯が10分程度しか出続けないが、それ以外は快適だった。
Stayed 3 nights in Mar 2024
Response from Tran Hoai Thanh on 5 Mar 2024
親愛なる「としゆき」様 Toshiyuki 当ホテルでの最近のご滞在に関して、ご意見をお聞かせいただきありがとうございます。 改善すべき領域を特定し、サービスの品質を維持するのに役立つため、皆様のご意見に心から感謝いたします。全体として、お客様のご経験が良好で、ご滞在のさまざまな面にご満足いただけたと伺い、大変うれしく思っております。 しかしながら、お部屋の給湯設備につきましてはご不便をお掛けし、誠に申し訳ございませんでした。改めて、当館をお選びいただきまして誠にありがとうございます。またのご利用を心よりお待ちしております。よろしくお願いします、

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Tran Hoai Thanh on 20 Aug 2023
Thanks so much! You're so kind!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Hotel is very well situated among the sites and a large amount of food options. Great for a short stay to pack lots in. The rooms were large, clean and with good aircon.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tony

Stayed 1 night in Apr 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and great location. Rooms are clean. Staff is nice. Rooms are good.
Stayed 1 night in Jan 2023
Response from Tran Hoai Thanh on 28 Jan 2023
Thanks so much for your compliments! We will be happy to see you again!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Philippe, Abuja, Nigeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap & perfectly convenient Efficient, English-speaking staff
Stayed 3 nights in Dec 2019
Response from Especen hotel on 22 Dec 2019
Thanks so much! Your are so nice!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice if you get a good room
Pretty good hotel in a great location. Comfy and clean. Our friends booked the same room but ended up in a different building which wasn't as nice, but then were able to change to one even nicer than ours, so not all rooms you book are created equal.
Stayed 3 nights in Dec 2019
Response from Especen hotel on 16 Dec 2019
Thanks so much for your nice review! Our hotel has several kind of room from cheap to deluxe quality which different price. Our hotels are a chain and all annexes are closed by each other, just some steps walk distant and we use one reception desk for all. We always try to arrange all rooms in a booking on same building and closed by each other. If you book to or more bookings, kindly send and request message to us so we will know to arrange your group easily. Thanks so much and have a nice time!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Average
The room is clean, quiet and roomy, the fridge keep my fruit last longer, but there's no elevator so up and down the stairs a little inconvenience. There is a delicious beef soup (pho bo) place only few steps away from hotel only in the morning, so I had breakfast every morning before starting my adventures.
Stayed 2 nights in Nov 2019
Response from Especen hotel on 29 Dec 2019
Thanks so much for your nice review!

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for the budget traveler!
We had a great stay at the Especen Hotel in Hanoi! This is a perfect hotel for the budget traveler. It is a very comfortable place to stay. You can pay for nicer in town, but for the price it is perfect. Also, we loved the location. It was in a quieter alley, that felt more tucked away. It was also a great walk to all places in the city
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2019

10/10 Excellent

ahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, cleaning snd friendly people
Really nice hotel
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Rooms were clean. Bed was very firm but that seems to be the norm in Asia. Overall worth the price you pay.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Nice hotel with great staff. Excellent price. Lowest airport transfer I found in Hanoi ($11). Bathroom could have been a bit nicer but that is the only improvement.
Stayed 2 nights in Nov 2018
Response from Tran Hoai Thanh on 22 Jan 2019
Thanks so much for your nice review! We will try our best to improve service quality.

8/10 Good

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Tran Hoai Thanh on 22 Aug 2018
Thanks so much & Have a nice time!

8/10 Good

AMIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money
Good Hotel with Big Rooms
Stayed 5 nights in Aug 2018
Response from Tran Hoai Thanh on 22 Aug 2018
Thanks so much for your nice review. Hope you have a nice time at our hotel!

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Boom, Thailand

Liked: Staff & service, room comfort
Good price and location
Room is acceptable. Toilet is clean but a bit old. Staff can speak English and helpful. Overall is OK but not so impressive.
Stayed 3 nights in Apr 2018

6/10 Okay

Morgans, AK

Liked: Cleanliness, staff & service, room comfort
Good hotel for the price
Great location! Staff was helpful & friendly. A lesson in the brochure vs reality, the pictures you see here don’t really represent the age and condition of the rooms. All & all a pleasant stay.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to iconoic landmark of hanoi
Very apprciated staff at the hotel and very helpful. Got better quality compare to the room rate. I will back here again!!!
Stayed 3 nights in Dec 2017

8/10 Good

Jirayoot, bangkok

Liked: Staff & service, property conditions & facilities, room comfort
Great location and very good service from staff
A trip cannot complete without this nice staff at the hotel. Price is very cheap but get very good sevice
Stayed 3 nights in Dec 2017

4/10 Poor

Aimee

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed bag
The location of the hotel is down one of the smaller alleys in Hanoi, near St Joseph's Cathedral, but make sure you go to the correct one, as there is another one a short walk from this one. The room was big, clean, offered air conditioning and wifi. However, we never had hot water at all during our stay. This wasn't too much of a problem as we went in summer when it was extremely hot, but do be careful if you're going when it isn't as hot. We also asked about breakfast one day when we were going to eat in the hotel but got a response that the chef wasn't working that day... and when we asked about laundry services which the hotel offers, we got a reply saying that there was no power... we only stayed in Hanoi for five days but it did appear that some of the services which seem to be offered were lacking.
Stayed 5 nights in Jul 2017
Thanks so much for your review! We are must say so sorry for any inconvenient while stayed at our hotel! The chef was ill suddenly that day so he cannot prepare for the breakfast that morning. I am so sorry about that! For the hot water problem, there's a switch beside the power switch near the door, please turn it on for hot water or you can ask the receptionist to check if there is anything not work in room as well. Hope those problem didn't trouble you too much! Best regards Tran Hoai Thanh

8/10 Good

Chloe

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jun 2017

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value hotel
This is a really good value hotel. We were staying 9 nights, so booked the family room to make sure we had space to be comfortable, and enjoyed the balcony from which we could people watch. Anh on the front desk is a marvel, and having worked in the travel industry for years I was really impressed with his commitment and dedication to service. He remembered every guest, their room number and any questions they had asked. There are downsides- the rooms are noisy. The windows did very little to keep out any noise from the street, and Hanoi is a city that only seems to be quiet from about 2am to 5am. While the room was clean, and towels changed everyday, room service did take my halfhearted attempts at tidying the bed as a sign that they didn't need to, and I don't believe the sheets were changed during our stay- but again, perhaps if I'd left them in a mess they might have been. We also used the hotel to book a day trip to Halong Bay- a mid-range price and mid-range tour. It was with APT who are a reputable group, and the tour was good value, but you undoubtedly pay for what you get and luxury tours can definitely offer more. Location is great- two minutes from the Cathedral square which is surrounded by lovely cafes, 5 minutes from the lake and fifteen minutes from the Mausoleum.

10/10 Excellent

Evey, Nelson, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Close to cathedral & easy walk to lake. Quiet at night so good sleep! Everything we wanted. Very reliable staff!

8/10 Good

Mira

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Centre of Hanoi
Great hotel staff, close proximity to attractions, great air conditioning

8/10 Good

hannah, london

Liked: Cleanliness, staff & service
Helpful staff. Clean hotel in perfect location.
Friendly and helpful hotel staff, We used it as a base whilst in Hanoi, halong and sapa and were made to feel very welcome. They are used to travellers and offer a good service for price of room. Fridge, shower, air con all working, room clean.

10/10 Excellent

Dave, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Old Quarters of Hanoi
Lovely hotel near bars and good places to eat. Everything including visiting the Lake and shopping is within walking distance. Staff and Management really great and will help you with places to go and visit. The room was spotless and very peaceful at night with nice facilities and at a reasonable price. Would highly recommend this hotel to stay and enjoy the Old Quarters of Hanoi.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice little hotel, close to the Cathedral.
The driver who picked us up from the airport dropped us off at the road a distance away from the hotel, but the staff from the hotel came all the way out to bring us (and the luggages) to the hotel where we checked in. The room was spacious, with a double bed and a single bed. The bathroom was clean, but a little too small and cramped. The door was frosted glass, but because the bathroom was so small, the person showering is quite near the door, and the people in the room could see what was happening inside. It will be a little awkward for friends! The breakfast was okay, but it took quite awhile to prepare. Other than that, great little hotel and definitely worth the price!

4/10 Poor

Xenophilic Traveler, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
VERY Budget Hotel in the heart of the Old Quarter
So, what can I say - you get what you pay for. The location of the hotel is really good (but VERY noisy), but the rooms themselves are not accurately pictured - everything is about four shades dingier. The bathroom wasn't too clean either. On the whole, though, I shouldn't complain too much given the price. I think, though, that if you paid about $5 more a night, you could find something much better.

6/10 Okay

miss I, RSA

Liked: Staff & service
Disliked: Cleanliness
Friendly and helpful staff. Close to attractions. Bathroom can be cleaner. Okay overall.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket nöjda med vår vistelse
Stannade här i 3 nätter. Blev väl mötta av familjen som äger hotellet. Rummet motsvarar bilderna bra. Det var rent och fräscht. Städning var dag och påfyllning av toalettartiklar. Mycket nöjda med vår vistelse. Bra hotell för ett bra pris.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Pas cher et très moyen
L’emplacement est vraiment top. En revanche l’hôtel est dans son jus. Nous avons eu une chambre avec un mur complètement moisi et un mur qui perdait son papier peint. La literie est moyenne.
Stayed 2 nights in Nov 2023

8/10 Good

KEITARO

Liked: Staff & service
nice
Stayed 2 nights in Oct 2023

6/10 Okay

Aron

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sehr einfache Unterkunft
Stayed 13 nights in Sep 2023

6/10 Okay

DOSAKA

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
301は窓が閉まらず、ドアも一度壊れた。 ただ、古い事を除けば、コスパは良いと思う。
Stayed 5 nights in Sep 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
稍微有點圖文不符
跟照片不一樣,也沒有英文櫃檯人員,礦泉水還是別人用開過的,房間不算新,壁紙剝落、牆壁斑駁,但床是乾淨的。不過一切都有請櫃檯服務人員處理,只是要用翻譯軟體
Stayed 1 night in Aug 2023

10/10 Excellent

Emilie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is nice ! Rooms are big spacious and clean ! Well located in the middle of the old quarter
Stayed 1 night in Apr 2023

8/10 Good

Melanie

Liked: Cleanliness
Nous etions coller sur une eglise qui sonnait cest cloches a répétitions a partir de 5:00 am. Aucune ascenseur.
Stayed 4 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solide Budgetoption.
Gute Lage nahe See, aber in recht ruhiger kleinen Gasse. "Familienzimmer" wie beschrieben und recht großzügig, dazu mit großem Balkon, welcher in oberen Stockwerken den Blick über die kleinen Gassen erlaubt. Freundliche Rezeption. Insgesamt solide Preis-Leistung.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tom

Liked: Room comfort
Super
Bien placé dans le vieux Hanoi le gérant est adorable
Stayed 1 night in Jan 2023
Response from Tran Hoai Thanh on 28 Jan 2023
Thanks so much my friends! Your're so nice too.

8/10 Good

Merete

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Nice central
Hotelt er super centralt en smule slidt men ellers virkelig lækkert
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
에스페센
1층에바퀴벌레가있었는데 다행히 방안에는없었다 중심성당과가까워서 그런지조금의 시끄러운소음은있다 침구류는 그닥 깨끗하지않아보였다
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Good for the price
There was no elevator and no breakfast but the rooms are very large and have a balcony.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
번화가에 있는 곳이라 성요셉성당, 호안끼엠 호수 걸어서 다니기 편해요 방도 가격에 비해 괜찮습니다 후기 중 수압이 약하다는 것이 단점이라 했는데 4층 묵었고 수압 나쁘지않았어요 셋이 쓰기엔 딱 좋았네요 에스페센 호텔 이름으로 인근 지역에 3곳이예요 (체인점 개념인듯합니다) 예약하실 때 주소 잘 확인하세요 저희는 골목 안에 있는 곳에 묵었는데 그랩 잡으려면 큰 길로 나가야 하는 것 말곤 딱히 단점이 없었습니다^^
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prijs/kwaliteit goed. Badkamer was niet top, maar verder ok. Personeel erg behulpzaam. Locatie is ook echt goed.
Stayed 3 nights in Jul 2019

6/10 Okay

Quang

trung binh
đi nghỉ cùng gia đình
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
good
the furniture in the room except bed is clean, others are dusty. And I suggest to have hangers and a bin in the room will be much better.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
동성 친구들끼리 가기 좋은곳
개인적으로 저렴한 비용에 넓고 환한 방과 좋은 위치가 가장 만족스럽고, 화장실이 비좁고 수압이 약했던것이 가장 불만이었으며, 연인보다 젊은층의 동성 친구들끼리 가는것이 더 적합한것 같다. 전반적인 평가점수는 10점 만점에 5점이라 할 수 있고, 각각에 대한 상세 점수를 나열해보았다. 서비스(10)-매우 친절하며,무거운 짐도 선뜻 운반해주고, 주변 길 안내도 상세히 알려주고, 체크아웃 시 놓고간 짐도 골목까지 뛰어나와 챙겨주었다. 청결(6)-에어컨 처음 켤때 냄새가 좀 나고, 전반적인 청소상태는 양호한편. 편안함(4)-5층에 묵었는데, 계단은 가파르고 엘리베이터가 없어서 굉장히 힘들었다. 화장실이 너무 좁아서 이용이 너무 불편하다. 사진상의 좌측이 현관문, 우측이 욕실문, 가운데가 건물의 계단부분이기때문에, 욕실문의 사이즈와 안의 공간이 동일한 너비라서 참 좁다. 남자 또는 서양인들은 여자인 나보다 훨씬 불편할것같다. 방은 넓고 창이 벽 두 면에 걸쳐있어 굉장히 밝고 환해서 좋다. 발코니 밖에 나갈 수 있으나, 테이블은 없기 때문에 소용은 없다. 방에는 옷걸이와 화장대가 없어서 매우 불편하다. 좁은 화장실에서 화장을 하거나 옷 매무세를 만지는것은 너무 힘든 일이다. TV는 낡아서 아무 방송도 볼 수 없었다. 방이 밝고 넓은것 이외에 딱히 좋은것은 없었다. 관리상태(2)-건물이 오래된편인데 현관문과 창문등이 뻑뻑하고 방안에서는 곰팡이 냄새가 나는편이라서 에어컨으로 일정시간 환풍을 시켜줘야한다. 다른층은 모르겠으나 5층은 수압이 약해 샤워기나 수도에서 물줄기가 너무 약하게 줄줄줄 나와 샤워하는데 한시간은 걸린다. 계단 오르기도 힘들고 수압도 낮으니, 되도록 5층은 피해서 숙박하길 권장한다. 냉장고는 기능이 잘되는 편이어서 생수를 밤새 얼려서 들고 다닐수 있었다.침대가 오래되어 스프링이 꺼졌는지, 가운데부분이 다른데보다 조금 꺼져있었다. 주변지역(10) - 성요셉성당 옆골목이어서 주변에 맛집과 카페도 많고, 웬만한곳은 걸어서 다닐만할정도였으며, 1분거리에 유명하고 저렴하고 서비스좋은 맛사지샾도 있어서 하루 피로를 풀기도 참 좋았다. 주변지역은 정말 좋은 위치였던것 같다.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God beliggenhed
Gode senge og rent værelse med dejlig stor altan. Ligger i centrum, men der er stadig okay roligt
Stayed 2 nights in Mar 2019
Response from Tran Hoai Thanh on 6 Mar 2019
Thanks so much for your praise! You are nice guest, too!