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Reviews of Ambassador Hanoi Hotel & Travel

3.5 out of 5
Ambassador Hanoi Hotel & Travel
65 Hang Dieu, Hoan Kiem District, Hanoi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 285 out of 374 reviews" "
Rating 8 - Good. 53 out of 374 reviews" "
Rating 6 - Okay. 16 out of 374 reviews" "
Rating 4 - Poor. 12 out of 374 reviews" "
Rating 2 - Terrible. 8 out of 374 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Amber, Beaumont

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kostyantyn

Stayed 2 nights in Jan 2024

2/10 Terrible

david

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Basic sanitation was not provided. Shower heads didn’t work. Bathroom overflow when showers. Dirty and smelly room. Construction nearby throughout the night. Checked out after one night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly little hotel in the city
Mai is the best. Very friendly and helpful. All the staff also friendly and helpful.
Stayed 1 night in Dec 2023

8/10 Good

Viet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of old quarter. Super helpful and friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Trung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staffs were friendly. The family room and big and roomy. I would recommend to my friends.
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, amenities
The building construction next to hotel kept us all up throughout the night with the banging and cementing It was horrible experience.
Stayed 1 night in Dec 2023

2/10 Terrible

Rajesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the worse experience with this hotel, after staying in various hotels in my 4 weeks of travelling in Vietnam. At reception i was made aware that it was my lucky day that they still had the room booking for me as booked by third party, they don't trust even though they had my card details As i entered the hotel, awfully, musky smell hit me.small staircase to 4 floor and no help, both shower heads broken, waster going every where in the bathroom, musky bedsheets. I have stayed at many hotels on Vietnam as mentioned before but this experience was one to forget! I don't know why it was given i think the rating was 9. I'm getting it completely wrong or the reviews are not genuine
Stayed 1 night in Nov 2023

4/10 Poor

Tam

Disliked: Staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Tam

Disliked: Staff & service
Of all the places I stayed in my travel, this got to be the worst customer services. The reason I stay here was at my sister recommendation which I will share with her my experiences. Although I didn't expect the hotel to be what I'm used to staying booking through Hotel.com, the place was acceptable for the night. However, when we booked for a bus ride to Sapa, the clerk was more than happy to help us. However, what I learned on my bus ride after talking with other passengers on the bus was that he charged my group almost double what other passengers paid. Granted the amount is not much as everything is cheap even what we paid for the tickets, however, since the advertisement on the hotel state that they arrange for transportation at the cheapest prices which I take their words for, I learn that the employee that arrange for the tickets does not have any integrity and leave me a with a bad taste for the hotel. I would definately no recommends any one to stay there in Hanoi.
Stayed 1 night in Sep 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It located in an old quarter of Hanoi. It's convenient by walking. However, it was too much noise. The hotel offered too little amount of shampoo and soap. The safe was kind of weird, I locked it but I couldn't open it. I was sure I knew my password code.
Stayed 3 nights in Jul 2023

8/10 Good

krishna

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2023

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location,helpful friendly staff speaking good English,the room was small and cozy but with only small window with no view. There is building work going on next to the hotel and it starts early in the morning but not loud enough to spoil the stay.
Stayed 3 nights in May 2023

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Because of construction next door, we were placed in a larger family room away from the noise at no extra cost. It is a good clean hotel with friendly staff.
Stayed 1 night in May 2023

8/10 Good

robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Ms. Mai is the reason you will stay here. :)
Ms. Mai made this stay amazing. She was the best. THE BEST!!!
Stayed 1 night in Apr 2023

6/10 Okay

Rebecca, Medicine Hat

Travelled with partner
Liked: Staff & service
Ms Mai and Lee were wonderful, very informative they warned us about the noise of construction and where very apologetic. Hotel itself was very run down and the rooms are very small. The internet was bad and the safe had no power. It only would unlock with a master key from the front desk. Shower head had only a trickle of water, and the sink faucet sprayed all over the wall and mirror. The towels were wore out and thin. The people were excellent but the property was disappointing.
Stayed 2 nights in Mar 2023

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to all the main attractions
Excellent location. Within walking distance to all the main attractions in the Old Quarter. Staff were very friendly and helpful. Rooms were clean and in good enough shape. Just a few notes of caution: 1) don’t book tours through the hotel - prices are much cheaper online. 2) don’t book rides to/from the airport through the hotel - the shuttle bus and taxis are much cheaper when you arrive. 3) don’t drink the complementary bottled water - you might get charged for the free water and it is much cheaper to buy bottled water from a convenience store.
Stayed 6 nights in Mar 2023

10/10 Excellent

Cain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right in the heart of the city. Relatively quiet considering how noisy the area is. The host and staff were very friendly and helpful. Great value.
Stayed 2 nights in Mar 2023

2/10 Terrible

Lan ngoc

Stayed 2 nights in Mar 2023

10/10 Excellent

Jose, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mai was very polite and professional and really was focused on pleasing the guests. She certainly went beyond her required duties to do so.
Stayed 3 nights in Feb 2023

10/10 Excellent

Stephane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and special attention from staff. I strongly recommend this hotel.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Tybano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Ambassador Hanoi Hotel & Spa, Hanoi. Ms. Mai, was a great host and took really good care of us. She also managed to book us a last minute but lovely cruise to cover Ha Long Bay. Totally Recommend staying at this property and rest assured you will be well taken care off.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Mai is a fantastic host and travel guide. She was able to arrange transportation, help pick tours, and advocate for us when things didnt go according to plan. If you visit Hanoi ask for Ms. Mai.

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family escape to Hanoi for New Years 2022/2023
We went for a family New Years escape. Our manager upgraded our room so our family was able to stay in the same room. She also arranged for food and city tour separate)., and also a day tour tour to Ninh Bin. Not even more expensive than doing it yourself, and way more convenient. People everywhere are friendly. I might add the service and conversation was delightful. If I go back to Hanoi I would be back for a home away for home feeling.
Stayed 4 nights in Dec 2022

10/10 Excellent

Stuart

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice option for staying in the heart of old town!
I had a great time at my stay at the Ambassador Hotel. The staff was the best part as the bellman and manager, Mai (sp?) really went above and beyond to make sure my needs were met or exceeded during my stay. The rooms were in good shape and kept clean. I was worried about the noise at first since my room was facing the street, but no problems at all. Thank you for making my stay in Hanoi so pleasant!
Stayed 3 nights in Dec 2022

10/10 Excellent

Kristin

Travelled with family
Liked: Staff & service
Great service
Ms. Mai took excellent care of me and my family. Due to construction, she made other arrangements for us and ensured we had a clear understanding of our options. This was handled with outstanding professionalism and care. She continued to help me organize spa treatments during our stay. Highly recommend this property! Outstanding service
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not quite as shown in photos
Not quite a hotel. More like a homestay. Photos are not so accurate anymore. The rooms are clean and service is familial. However, we did encounter electrical outages whilst with them; and their spa is no longer in operation. Decent stay, but moderate expectations. Right smack in Hanoi Old Quarters and within easy walking distance of everything though.
Stayed 4 nights in Dec 2022

4/10 Poor

Denise

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful
We booked an executive room with a balcony but upon arrival we were told that there was construction so that room would be too loud. So they put us in a “deluxe” room which was a downgrade. And on the way to the room, we were also told there was no hot water. The room was tiny with a small window looking into an ally and a tiny grimy bathroom. The bed was old and uncomfortable. The next morning we decided to leave (we were supposed to be there 4 nights), and were then told they could upgrade us—which they should have done in the first place. At any rate we left, and for a bit more money we stayed in a glorious hotel around the corner for the next three nights. I noticed that the room we booked was still available on the website, so I wonder if they were purposely overbooking. I would avoid this place.
Stayed 4 nights in Dec 2022

10/10 Excellent

LeeKaplan, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Awesome from the room to the food , breakfast was great. Hospitality is really good. Great customer service and friendly staff !!
Stayed 2 nights in Mar 2020

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Edward, Leicester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptional. The staff are the best i have ever experienced in a hotel anywhere. Special call out to Ms Nga who sorted out all our taxis and dealt with all our queries. I was sad to leave.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless, Perfect Service and Convenient Location!
I travel every month for leisure and business. I usually stay in Raffles Hotel in Cambodia, Sofitel Legend Metropole in Hanoi, Mandarin Oriental in HK, Four Seasons in BKK, Shangri-la in Jakarta and KL, Westin in Seoul, Hilton in NYC ... Since all the trips I booked for this vacation would only pick us up from hotels in the Old Quarter, I chose Hanoi Trendy Hotel & Spa based on the excellent reviews. Indeed, it is a gem! The service from the staff, especially Nga, Lukas and Johnny, was superb. They were very sincere, helpful and polite. I had some hiccups with a trip caused by the agent I booked with, Lukas helped me to sort it out although it was already close to midnight. Nga helped me to make all the restaurant reservations including our last minute X'mas dinner and all the popular restaurants were already full, she kept calling restaurant after restaurant. When we return from our Sapa trek, Nga and the Bell Captain came outside the hotel to receive us. They even put a handwritten Thank You card and gift on our bed on the last day of our stay. There was so much more they had done, I just couldn't pay enough compliments. The breakfast the hotel prepared for us to bring along on our trip was so nicely packed that the guests from other hotels (including luxurious hotel) on the same trip were very envious. The service from Hanoi Trendy Hotel surpasses the luxurious hotels I have stayed in. It is perfect! I will definitely return and also recommend it to my friends.
Welcoming us back after we return from our Sapa trek
Thank you card and gift on the last day of our stay
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless, Perfect Service and Convenient Location!
I travel every month for leisure and business. I usually stay in Raffles Hotel in Cambodia, Sofitel Legend Metropole in Hanoi, Mandarin Oriental in HK, Four Seasons in BKK, Shangri-la in Jakarta and KL, Westin in Seoul, Hilton in NYC... Since all the trips I booked for this vacation would only pick us up from hotels in the Old Quarter, I chose Hanoi Trendy Hotel based on the excellent reviews. Indeed, it is a gem! The service from the staff, especially Nga, Lukas and Johnny , was superb. They were very sincere, helpful and polite. There were some hiccups with a trip caused by the agent I booked with, Lukas helped me to sort out even though it was already close to midnight. Nga helped me to make all the restaurant reservations including our last minute X’mas eve dinner and all the popular restaurants were already full, she kept calling restaurant after restaurant. Nga and the Bell Captain came outside the hotel to warmly receive us when we came back from our trek. They put a handwritten Thank You card and gift in our room on the last day of our stay ... and so much more they have done. It’s like having our personal butler 24x7. The breakfast the hotel prepared for us to bring along on our trip was so nicely packed that the guests from other hotels (including 5-star hotel) were envious. The service from Hanoi Trendy Hotel surpasses the luxurious hotels I have stayed in. It is perfect! I will definitely return and also recommend it to my friends visiting Hanoi.
Stayed 4 nights in Dec 2019

10/10 Excellent

YorickInMotion, Sunnyvale, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to old town Hanoi. Friendly staff. The room was a great fit for our family of four.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel we stayed in Vietnam
The hotel is clean and rooms are quiet and comfortable. Wifi is very good throughout our stay. All the staff are excellent, providing very good friendly service, from front office to the bellman. Breakfast is very good, with a cooked to order menu, as well as a small delicious buffet spread. We stayed in a family suite with a huge balcony on Level 5.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Other travellers were really loud, kept us up late at night and then very early in the morning.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful held our bags for three days while we went on a cruise outside the city. Very friendly and helpful with information about city. Location is loud as it is in the heart of the city.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hospitality, very helpful staff, the room with the balcony was great.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing hotel, very friendly staff
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff, excellent location in the old quarter. Rooms spotlessly clean and well equipped. Perfect buffet breakfast. Couldn't have asked for more.
Stayed 3 nights in Aug 2019

10/10 Excellent

TANIA LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
This charming hotel is absolutely awesome! The location is very convenient, the room is big enough, comfortable bed, clean bathroom. The breakfast is very generous, fruit, seeds, cereal and they also offer you to prepare from scrambled eggs to noodle soup. All of these would be good enough to reccomend it; however, the staff is the most remarkable asset to the hotel, undoubtedly a great customer experience. Thank you Josie and all the kind team!!
Stayed 3 nights in Aug 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel with outstanding service
We have been travelling around South East Asia and stayed at many good hotels but this hotel beats most of them. The rooms are very nice and comfortable and the breakfast delicious. But what really makes it is the service. We arrived at 6:30 in the morning from an overnight train. They gave us a welcome drink and we got a room as soon as one was available, including a free room upgrade. The next day we went on an overnight trip to Halong Bay and got to store all our things there overnight for free. When we got back we quickly bought tickets to go to Laos two hours later, and they helped with getting a car and getting us to the airport in time, even giving us a gift when leaving. We almost wanted to stay in Hanoi an extra night for the service at the hotel alone. The location is great and close to everything as well.
Stayed 1 night in Aug 2019

10/10 Excellent

Ban

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in old quarters. Small but very nicely presented. Room small but nicely and comfortable.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Any request was fulfilled and followed up on. They were very helpful with directions, taxis. They had a great breakfast.
Stayed 5 nights in Aug 2019