Dear Mr. Sean,Thank you for choosing Apricot Hotel and for sharing your feedback with us.We're thrilled to hear that you had an excellent experience at our hotel and that you found our staff to be extraordinary. Providing exceptional service is our top priority, and we're delighted that our team members went above and beyond to ensure your satisfaction during your stay.We're also pleased to hear that you found our property to be beautiful. Creating a welcoming and aesthetically pleasing environment for our guests is something we take great pride in, and we're glad that our efforts were appreciated.Thank you for your kind words, and we hope to have the pleasure of welcoming you back to Apricot Hotel for another extraordinary experience in the future.Warm regards,Apricot Hotel

Dear Mrs. Quỳnh Anh,Please accept our sincerest apologies for the inconvenience you experienced during your recent stay with us. As a valued Platinum member, your comfort and satisfaction are of the utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations regarding the late check-out process. We deeply regret any miscommunication or inconvenience caused by the request for a surcharge despite our prior agreement to extend your stay. Rest assured, we are actively reviewing our procedures and reinforcing training to ensure such lapses do not recur in the future. Your feedback is invaluable to us, and we genuinely appreciate your patience and understanding. We hope to have the opportunity to regain your trust and welcome you back for a flawless experience.Warm regards,Apricot Hotel

Dear Ms. Jennifer,Warm greetings from The Apricot Hotel!Thank you for gracing us with your presence and sharing your experience. We are delighted to hear that our prime location, nestled near the lake and surrounded by dining and entertainment options, added to the charm of your stay.Your kind words about our warm and spacious lobby, adorned with classical elegance, are truly appreciated. We take note of your feedback regarding pillow options and assure you that your comfort is paramount; your suggestions will be considered for future enhancements.It warms our hearts to know that our staff's friendliness and helpfulness left a positive impression. We strive to offer an experience that transcends expectations, and your endorsement of our value is truly rewarding.Thank you for considering The Apricot Hotel worth the cost. We look forward to the pleasure of hosting you again and ensuring each visit surpasses the last.Warm regards,The Apricot Hotel Team

Dear Mr. Eddie,Thank you for awarding Apricot Hotel a perfect rating and for sharing your recommendation with fellow travelers. Your feedback means the world to us, and we eagerly await the opportunity to host you again. Safe travels until then!Warm regards,Apricot Hotel

Dear Mr. Scott,Thank you for your positive feedback about Apricot Hotel. We're delighted to hear that your one-night stay was enjoyable and that you found it to be an excellent hotel for the price.It's great to know that our location was convenient for you, and we appreciate your consideration of staying the entire visit next time. We look forward to the pleasure of welcoming you back to Apricot Hotel for a longer and equally pleasant stay.Warm regards,Apricot Hotel

Dear Mr. Raymond,We sincerely apologize for any inconvenience you experienced regarding your booking at Apricot Hotel. We noted that you hadn't shown up at your arrival due to the personal reasons you had mentioned.However, as noted in your booking details, the reservation was marked as non-refundable. At Apricot, we value the terms and conditions established by the agreement between the hotel, Expedia, and the customer, including a non-cancellation clause. This helps us maintain competitive prices as well as allowing us to offer attractive offers to our customers.We regret any disappointment this may have caused, and we encourage you to reach out to our customer service team for further assistance. While we are unable to alter the refund policy for non-refundable bookings, we are more than willing to explore alternative options or address any concerns you may have.Warm regards,Apricot Hotel

Dear Mr. Stephen,Greetings from Apricot Hotel!Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to welcoming you back for another memorable stay.Best Regards,Apricot Hotel

Dear Catherine,Warm greetings from Apricot Hotel! We're delighted to receive your perfect rating and appreciate your kind recommendation to fellow travelers. Your satisfaction is our utmost priority, and we can't wait to welcome you back for another unforgettable stay.Best Regards,Apricot Hotel

Dear Ms. Claire,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel's location convenient and central for exploring Hanoi. Being within walking distance to various attractions and right opposite the lake is indeed one of our key advantages.We appreciate your patronage and look forward to welcoming you back for another enjoyable stay.Best regards,Apricot Hotel

Dear Mr. Richard Cohen,Thank you so much for taking the time to share your stay experience with us!We appreciate your feedback and strive to continuously enhance our services to meet and exceed your expectations. We would be grateful if you could kindly share with us the specific areas in which you believe we can improve further. Your insights will help us tailor our efforts to better cater to your needs. Please feel free to contact us directly at info@apricothotels.com or +84 (0) 24 3828 9595.We value your review and we look forward to creating more memorable experiences for you when you return to Apricot Hotel in the future.Best Regards,Apricot Hotel

Dear M. Dulce Maria,Greetings from Apricot Hotel!Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to welcoming you back for another memorable stay.Best Regards,Apricot Hotel

Dear Mr. Raffael,Thank you for choosing Apricot Hotel for your stay in Hanoi. We appreciate your positive remarks about the cleanliness and safety of our hotel. However, we sincerely apologize for any inconvenience caused by the early morning street noise. It probably came from the sound of citizens exercising in front of Hoan Kiem Lake. However, we understand the importance of a peaceful environment for our guests and will explore ways to prevent such disturbances.Your feedback is invaluable, and we hope to have the opportunity to welcome you back for a more serene experience in the future.Warm regards,Apricot Hotel

Dear Ms. Loan,Greetings from Apricot Hotel!Thank you for leaving us a perfect rating. We're delighted to learn that your stay experience was pleasant and looking forward to welcome you back for better experience.Warm regards,Apricot Hotel.

Dear Mrs. Dolores,Warmest greetings from Apricot Hotel!Thank you for the your valuable review about your recent stay with us. We always try our best to make every guest's stay memorable and we are happy that your overall stay was divine by our helpful staff and you loved our breakfast, hotel location and rooftop swimming pool.We are looking forward to welcome you back for another memorable stay.Yours sincerely,Apricot Hotel.

Dear Mrs. Wai Ping,Greetings from Apricot Hotel!Thank you for leaving a valuable feedback for us. We're grateful to learn that your stay experience was pleasant and looking forward to welcome you back for better experience.Kind regards,Apricot Hotel.

Dear Mr. Vladimir,Warmest greetings from Apricot Hotel!We would like to express our sincere appreciation for your excellent rating. With a subtle hotel design and attention to every single detail in facilities and amenities, we aim to provide top-notch service in Hanoi, guarantee a 5-star experience in the city's heart. It made our day to know that your recent experience with us was splendid and a motivation for our hotel team in maintaining exceptional service.Once again, thanks so much for your wonderful feedbak and we can't wait to welcome you back for another memorable stay.Kind regards,Apricot Hotel.

Dear Mr. Oyun Kwon,Greetings from Apricot Hotel!Thank you for giving us the perfect rating. We are happy that you enjoyed your stay and looking forward to welcome you again in the future.Best regards,Apricot Hotel

Dear Mr. James,Greetings from Apricot Hotel!Thank you for leaving a valuable feedback for us. We're grateful to learn that your stay experience was pleasant and can't wait to welcome you back soon.Kind regards,Apricot Hotel.

Dear Mr. Wayne,Greetings from Apricot Hotel!Thank you so much for your review. We are delighted that you had a divine stay and hope to have a opportunity to welcome you back for your next trip in Hanoi.Best regards,Apricot Hotel.

Dear Mr. Trung,Greetings from Apricot Hotel!Thank you for giving us the perfect rating. We are happy that you enjoyed your stay and we are looking forward to welcome you again in the future.Best regards,Apricot Hotel.

Dear Mr. Marius,Greetings from Apricot Hotel!Thanks for your positive review. We're so glad to learn that you enjoyed your stay with us and looking forward to have you back in the near future.Kind regards,Apricot Hotel.

Dear Mr. Peter,Warm greetings from Apricot Hotel!Thank you for taking the time to share your review. We were delighted to learn that you enjoyed your stay at our hotel and were impressed by the service from our team.We are looking forward to have you back in the near future.Best regards,Apricot Hotel.

Dear Mrs. June,Greetings from Apricot Hotel!Thanks for your positive review. We're so glad to learn that you enjoyed your stay with us and looking forward to have you back in the near future.Kind regards,Apricot Hotel

Dear M. Connie,Greetings from Apricot Hotel!Thank you for taking your time to give us the feedback. We’re grateful that you liked our room. On the other hand, we are sorry that you feel uncomfortable during your stay at our hotel. We think that there has been a misunderstanding here. Firstly, our hotel has many corporate guests that’s why the lobby was pretty quiet during the daytime and you couldn’t see a lot of guests at the public area. We have received lots of feedbacks from the guests that the vibe at our hotel with some light music make them feel relaxed. Secondly, for the staff followed you around on the rooftop, it’s a way to make sure that our staff can take a good care of the guests right away if they need any help. If you hadn’t liked that, you would have said to that staff.We hope that you can understand and consider to give us another opportunity to welcome you back for a better experience.Best regards,Apricot Hotel.

Dear Mr. Michael,Greetings from Apricot Hotel!Thank you for your valuable review. We are delighted that you are satisfied with our hotel and we will definitely double check and solve the problems to make our valued guests feel the most comfortable when staying with us.We hope you still support our hotel in the near future for a better experience.Best regards,Apricot Hotel

Dear Ms. Nayentika,Greetings from Apricot Hotel!Thank you for giving us the positive rating. We are happy that you loved our location and enjoyed your stay at our hotel. We are looking forward to having you back for your next visit to Hanoi.Best regards,Apricot Hotel

Dear Mr. Muneyn,Greetings from Apricot Hotel!Thanks for your positive review. We're so glad to learn that you enjoyed your stay with us and looking forward to have you back in the near future.Kind regards,Apricot Hotel

Dear Mr. Philippe,Greetings from Apricot Hotel!Thank you so much for your perfect rating review to us. We are delighted that you had a divine stay and hope to have a opportunity to welcome you back for your next trip in Hanoi.Best regards,Apricot Hotel

Dear Mr. John,Thank you for giving us the positive rating. We are happy that you enjoyed your stay and we are looking forward to having you again in the future.Best regards,Apricot Hotel

Dear M. Thanh,Greetings from Apricot Hotel!Thanks for your positive review. We're so glad to learn that you enjoyed your stay with us and looking forward to have you back in the near future.Kind regards,Apricot Hotel

Dear Mrs. Natasshia Lau,On behalf of Apricot Hotel, please accept our sincere apologies that your Apricot experience with us was truly unbecoming of a luxury establishment like ours and which is definitely expected of our brand.We want to assure you that the hotel takes every feedback from guests and tries to improve the service quality. It's a rather remorseful feeling to know that we have let down one of our valued guests. We would like to know more your experience in details so our hotel can try to improve it so please contact us by email: ecom@apricothotels.com. Warm regards,Apricot Hotel