Front of property
Check availability

Reviews of Hanoi Anise Hotel & Spa

4 out of 5
Hanoi Anise Hotel & Spa
22 Quan Thanh Street, Hanoi

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 26 reviews" "
Rating 8 - Good. 7 out of 26 reviews" "
Rating 6 - Okay. 2 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

trang

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property is old and moldy. I could literally feel it in the air and it makes me ill.
Stayed 1 night in Feb 2023

8/10 Good

Lew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy shower head
Nice room. But shower head crappy. Plus water goes on floor otherwise it's good.
Stayed 2 nights in Jan 2023

8/10 Good

Lew

Stayed 1 night in Jan 2023

6/10 Okay

Johany

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very attentive and responsive, a bit difficult to communicate due to lack of English. Breakfast was good! the beds are hard and the pillows too.

2/10 Terrible

Michelle

Disliked: Staff & service, property conditions & facilities, room comfort
Watch out booking here not a 4 star hotel
Not the room we had ordered. Told at midnight they didn't have the room we paid for. Had to walk with our baggage in the middle of the night to another hotel. Then had to the verify and call hotels.com after 5 days to find out hadn't been cancelled. Big hassle. Beds were also hard as a rock. Not 4 star at all. You have been warned.
Stayed 2 nights in Aug 2022

8/10 Good

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in the very center of Hanoi. It is super convenient to most of the major attractions and tourist sites. Also very close to the old french quarter market with its hundreds of sales stalls. One warning about being in the center of Hanoi. The traffic is total madness and you absolutely need to look both ways when crossing the street. It seems the lane dividers are only recommendations and traffic lights are only suggestions. The building itself is fairly old, but has received a nice renovation. The staff is very friendly and speaks english. Overall, you cannot beat the quality of the place for the place.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020
Response from Henry Nguyen (Mr) - Customer Service Manager. on 8 Feb 2020
Dear valued customers, Thank you very much for taking the time to leave us excellent rating here right after your stay with our Hanoi Anise Hotel & Spa. It was our pleasant to have you as our guest and made you feel like staying at Home away from Home during your Hanoi trip. We keep hoping to have the chance to welcome you back in the future once you manage to return. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and decent breakfast. Very friendly and helpful staff.
Stayed 1 night in Jan 2020
Response from Henry Nguyen (Mr.) - Customer Service Manager. on 10 Jan 2020
Dear our valued customer, Thank you very much for taking the time to leave us a lovely review here right after your stay with our Hanoi Anise Hotel & Spa. We were so happy to serve you at our hotel and made your stay most comfortable from clean room, decent breakfast to friendly and helpful staff. We keep hoping to to have a chance to welcome you back in the future. Warm regards,

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Nice hotel in a good location.
Stayed 3 nights in Dec 2019
Response from Henry Nguyen (Mr.) - Customer Service Manager. on 31 Dec 2019
Dear Mr. Philip, Thank you very much for taking the time to submit your excellent comment here right after your stay with us this December 2019. It was a pleasant to have you as our beloved customers this time and we were to proud of making your stay unforgettable and comfortable. We keep hoping to have another chance to welcome you back in the future for your next trip. Warm regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
t location and service.
The staff was nice and helpful.
Stayed 4 nights in Dec 2019
Response from Henry Nguyen (Mr.) - Customer Service Manager. on 27 Dec 2019
Dear Valued Customers, Thank you very much for taking your valued time to post your excellent comment here showing your satisfaction with the stay with Hanoi Anise Hotel and Spa recently. It was a pleasure to have you as our guests and made you feel like at "Home away from Home". We keep hoping to have a chance to welcome you back once you manage to return. Warm regards,

10/10 Excellent

Anhhuy, Woodbridge, VA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel just recently renovated. Clean and new. Staff is very nice and give good information. Windows are two double windows so no noise in the room. The best place to stay.
Stayed 2 nights in Dec 2019
Response from Henry Nguyen (Mr.) - Customer Service Manager. on 27 Dec 2019
Dear Mr. Anhhuy, Thank you very much for taking your time to leave us your lovely review here right after your recent stay with our Hanoi Anise Hotel & Spa. Me and my team were very happy that your stay with us was perfect and you really enjoyed it. It was so proud of welcoming you back this time after your stay with us in the past and you already consider our HAH to be your "Home away from Home" once you come Hanoi. We keep hoping to have chance welcome you back again in the not too far distant future. Warm regards,

10/10 Excellent

Jason, Las Vegas, Nevada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. They were in contact thru WhatsApp right from the beginning. They set up transportation from the airport and also last minute transportation the next day. Great breakfast included with the room also.
Stayed 1 night in Dec 2019
Response from Kevin Hoang (Mr.) - General Manager on 12 Dec 2019
Dear Mr. Jason, Thank you very much for taking the time to leave us your excellent review here right after your one night stay at Hanoi Anise Hotel & Spa. I am so pleased you enjoyed your time with us, and found my staff and breakfast to be wonderful. It was our pleasure to host you and It is fabulous to know that our staff and spa service were highlights for your stay, and that you felt very much at home with the team. With my hopes to welcome you back again to Hanoi Anise Hotel & Spa soon. Warm regards,

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location at a nice price
This hotel is in a great location. The price is right. It could use a little TLC, but for the most part it's in great condition. The bed was comfortable, and the breakfast was very good. Nice variety of fresh food, including pho, and western dishes. The cons, the AC is pretty loud, and the bathroom window isn't double paned so it's a little loud. We slept with the bathroom door closed. The staff is very friendly. And it's very affordable.
The bathroom
The bedroom
Stayed 1 night in Nov 2019
Response from Kevin Hoang (Mr.) General Manager on 2 Dec 2019
Dear Ms. Sarah, Thank you very much for taking the time to leave us lovely feedback following from your stay at Hanoi Anise Hotel & Spa. I am pleased to read that you enjoyed a wonderful time with us, and felt very much “at home”. Being a smaller boutique hotel, this is precisely our intention. The whole team is delighted to know that you enjoyed our hospitality. We will put one more glass window to make it noiseless for our better future guests. Regarding to the aircons, We would control the noise if you would have informed us because this caused by the Fanspeed when you used it. Thank you again for your kind comments, and I hope very much that we may have the chance to welcome you back again in the future. With best wishes from the team and I. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a great spa, not too far from the centre of the lively old quarter
Stayed 1 night in Nov 2019
Response from Kevin Hoang (Mr.) General Manager on 30 Nov 2019
Dear Beloved Guests, Thank you for taking the time to leave us a lovely review after your recent stay. I am so pleased you enjoyed your time with us at Hanoi Anise Hotel & Spa, and found my staff and spa to be excellent. It was our pleasure to host you while you were on your special Hanoi trip. It is fabulous to know that our spa and location were highlights for your stay, and that you felt very much at home with the team. With my hopes to welcome you back again to Hanoi Anise Hotel & Spa soon. Warm regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and professional staff and very clean room and great decor. I would certainly return
Stayed 1 night in Sep 2019
Response from Hanoi Anise Hotel Team on 6 Oct 2019
Dear our valued customers! Thank you very much for choosing Hanoi Anise Hotel and Spa for your stay in Hanoi. We proudly inform you that Hanoi Anise Hotel and Spa has been under a new ownership. To mark this milestone change, the hotel facilities and services have been thoroughly upgraded. And all of these grand renovations are up to guests’ expectations as shown in many positive reviews recently. Once again, our sincere thanks for your kind support to us so far. We guarantee that you always find a better value in Hanoi Anise Hotel and Spa. We are looking forward to welcoming you back very soon!

4/10 Poor

Cesur

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s not 4 stars hotel maximum maximum 2 stars
Sorry to say this place is no better than 2 stars. It’s not like what the pictures show. I was not happy at all
Stayed 2 nights in Aug 2019
Response from Hanoi Anise Hotel& Spa Team on 8 Sept 2019
Dear Mr Cecur, Thank you very much for your staying and your reviews about our services. We are very very sorry that your Halong Bay 2 days 1 night tour was be canceled because of typhoon. But we already tried our best to arrange for you 1 day tour and gave you back the rest of payment. We know that you would be very disappointed because you could not stay over night on the cruise in Halong Bay. All the best to you and your family!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to Vietnam. I arrived in the evening feeling very tired and overwhelmed and the staff was immediately very welcoming. The room was incredibly clean and smelled nice! Having air conditioning was huge as well to deal with the Vietnam summer heat. My first night in Vietnam was so restful and relaxing. Being in Vietnam for the first time can be overwhelming but the staff had prepared a one page front and back guide to getting around Vietnam. It showed how to cross streets, how not to get conned and had recommendations for local tourism. The staff personally explained the sheet. I can't explain how helpful this was, especially for crossing the street which is a little scary at first. The staff also gave local recommendations for food, shopping and drinking establishments. The staff was very approachable and easy to talk to. On top of that, they helped me book an overnight on a boat in Ha Long Bay with a discount. They showed different packages and gave their honest opinions based on my needs which was much appreciated. Even after my stay when my bus hadn't arrived yet they were able to contact the cruise company for me. It was very reassuring staying at Anise hotel and it really helped make my Vietnam experience great. Thank you so much! I high recommend this place.
Stayed 1 night in Aug 2019
Response from Hanoi Anise Hotel Team on 6 Oct 2019
Dear our valued customer, We proudly inform you that Hanoi Anise Hotel and Spa has been under new ownership. The hotel facilities and services have been thoroughly upgraded to fix previous shortcomings. It is amazing hearing your great compliments for your recent stay at Hanoi Anise Hotel & Spa. Your compliments will absolutely be transferred to all of our staff as encouragement and motivation for us to work harder and harder. I am sure they will be very happy as soon as receiving those. Thank you so much for having shared your review and we look forward to welcoming you back soon to Hanoi.

6/10 Okay

??

4/10 Poor

Yuichi

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
繁華街北側に面し、市場が近く、繁華街にも気軽に行け場所はよかったです。4泊して初日は、お湯が出ないので別の姉妹ホテルに１泊させられ、戻った日はぬるめのお湯しかでず、次の２泊はお湯が出ませんでした。英語が通じるようで通じなく、結局Sorryだけ言われチェックアウトしました。部屋もあまりきれいではなく、あまりお勧めできないですね。

2/10 Terrible

??

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
バスタブが古く排水が悪かった。また、途中からお湯が出なくなった日があり残念だった。トラブルなら仕方ないが何らかの制限があるなら教えて欲しかった。
Stayed 3 nights in Dec 2019
Response from Henry Nguyen (Mr.) - Customer Service Manager. on 24 Jan 2020
Dear Valued Customer, Thank you very much for taking the time to share your opinion after your stay with our Hanoi Anise Hotel & Spa recently. We should be informed about what happened with your stay while you stay with us then we could serve you better and give you better room with everything was working well. We were so sad to hear that your stay with us was not 100% perfect but you still enjoyed it and gave us Very good rating. We keep hoping to have another chance to welcome you back once you manage to return to serve you with better stay. All the best to you. Warm regards,

10/10 Excellent

Rasmus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kevin Hoang (Mr.) - General Manager on 18 Dec 2019
Dear Mr. Rasmus, Thank you very much for taking the time to give us excellent rating here for your recent stay at our Hanoi Anise Hotel & Spa. It was our pleasant to host you at our hotel and made you feel like at home and you were satisfied with our service. We keep hoping to have another chance welcome you back in the future when you manage to return your home in Hanoi. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good,good,good
Stayed 2 nights in Oct 2019
Response from Kevin Hoang (Mr.) - General Manager. on 7 Nov 2019
Dear our valued customers, Thank you very much for taking your time to leave us your lovely review for your recent stay with us. It was our pleasure to have you as our beloved customers this time and more than happier to know that you were satisfied with your stay. Wish you all the best and hope to have another chance to welcome you back to our hotel in the future. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回の滞在では十分満足できた。
Stayed 1 night in Oct 2019
Response from Kevin Hoang (Mr.) - General Manager. on 8 Nov 2019
Dear our beloved customers, Thank you very much for taking your time to leave us a lovely review here for your recent stay with Hanoi Anise Hotel & Spa. It was our pleasure to have you as our beloved customers this time and we were very happy that your stay was so comfortable and you were satisfied with this. We wish all the best to you and hope to have another chance to welcome you back to our hotel in the future when you manage to return. Warm regards,

10/10 Excellent

RYO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても良かった
ホテルマンの対応から客室、立地、サービス何も気になる点はありませんでした。
Stayed 1 night in Sep 2019
Response from Hanoi Anise Hotel Team on 23 Sept 2019
Dear Mr/Mrs SungJin, Thank you very much for your staying and your reviews with great point about our Hanoi Anise Hotel. All the best to you and your family. Hanoi Anise Hotel Team.

10/10 Excellent

SungJin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hanoi Anise Hotel Team on 23 Sept 2019
Dear Mr/Mrs SungJin, Thank you very much for your staying and your reviews with great point about our Hanoi Anise Hotel. All the best to you and your family. Hanoi Anise Hotel Team.