Ratings based on 334 Verified Reviews

4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 1 Dec. 2019
Welcoming owners, extra touches eg milk in fridge, chocolates on pillow, dressing gowns and slippers, generous supplies of tea, coffee etc
Comment from Hotel Management
3 Dec. 2019 by Alan, Hotel Management
Thanks for taking the time to review us we really appreciate it. Regards Alan & Sally
5 out of 5
by A verified traveller from Tacoma, WA

Posted 18 Nov. 2019
I loved my one night stay here. It's in the perfect location (close to the hot springs but tucked away from the main street so in a quiet area). The bath and kitchenette in the room are perfect and the whole experience was good; I really wish I could have stayed longer.
Comment from Hotel Management
20 Nov. 2019 by Alan, Hotel Management
Thanks James, we appreciate your great comments. So many people feel they wished they could stay longer... maybe next time Kind regards Alan & Sally
5 out of 5
by A verified traveller

Posted 21 Oct. 2019
Really helpful staff, they went the extra mile, for example real coffee in the room and free laundry.
Comment from Hotel Management
24 Oct. 2019 by Alan, Hotel Management
Thanks for your great review. Glad you enjoyed our coffee options. Regards Alan & Sally
5 out of 5
by A verified traveller

Posted 10 Oct. 2019
The apartment was very clean and spacious location was excellent
Comment from Hotel Management
10 Oct. 2019 by Alan, Hotel Management
Thanks for your positive feedback, we really appreciate you taking the time Regards Alan & Sally
5 out of 5
by A verified traveller

Posted 9 Oct. 2019
We were fortunate enough to book The Cottage for two nights. The most amazing experience for us. Cold weather - open fire, double glazed windows, cosy doona and bed. What more could we ask for! Peacefulness, birds, outside bath, great kitchen, outside sitting area...the list goes on and the beautiful accommodation is difficult to fault. It was a joy to spend time there and we thoroughly recommend this property for couples.
Comment from Hotel Management
10 Oct. 2019 by Alan, Hotel Management
Thanks for your great review of our "Real Romance" cottage, we really appreciate your kind words. We're so pleased you enjoyed the special experience we have created and so close to the village cafes, restaurants & shops. Kind regards Alan & Sally
3 out of 5
by A verified traveller

Posted 15 Sep. 2019
Bed was uncomfortable and air conditioning was noisy overnight
Comment from Hotel Management
19 Sep. 2019 by Alan, Hotel Management
We're sorry you did not have a comfortable stay. Our Air-con units have all been replaced this year and are as quiet as they can be. If you choose a studio the air-con will always be in the bedroom/lounge area. If you are a light sleeper we suggest selecting a 1 bedroom unit whereby the air-con is not in the bedroom. Alternatively you could turn it off overnight. Regarding the bed comfort, we usually receive very positive feedback about the mattress. Once again we are sorry they were not to your liking.
5 out of 5
by A verified traveller

Recommended

Posted 3 Sep. 2019 on Hotels
Lovely five star accommodation. I liked that they provided towels for the use in the hot pools. Great Managers made us feel welcome. Recommended.
Comment from Hotel Management
3 Sep. 2019 by Alan, Hotel Management
Thanks Diane We really appreciate you taking the time to write a review Regards Alan & Sally
5 out of 5
by A verified traveller

A little bit of selfish pampering

Posted 19 Aug. 2019 on Hotels
Soaking in the hot pools with mountain views
Comment from Hotel Management
23 Aug. 2019 by Alan, Hotel Management
Hi Stephen Thanks for taking the time to review us, we really appreciate your positive feedback Regards Alan & Sally
5 out of 5
by A verified traveller

Posted 12 Aug. 2019 on Wotif
The Settlers Motel is situated in an ideal position within a couple of minutes walk to the pools, restaurants and shops. The lady on reception was very helpful and made us feel very welcome. The room was a good size, the kitchen and bathroom very good with all requirements provided. The shower was excellent. Being situated just off the main road going through Hanmer the motel was very quiet.
Comment from Hotel Management
16 Aug. 2019 by SAM, Hotel Management
Thank you for your review of our Motel. We are indeed in a quiet spot but handy to the Thermal Pools and village restaurants and shops. You can leave your car and walk everywhere! We are pleased to hear you enjoyed your stay and look forward to welcoming back some time!
5 out of 5
by A verified traveller

Posted 8 Aug. 2019 on Wotif
Comment from Hotel Management
9 Aug. 2019 by Alan, Hotel Management
Thanks for taking the time to post a review of your Settlers experience. We really appreciate it. Regards Sally & Alan