5/5 Excellent
Verified traveller
29 Mar. 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but high priced for what you get.
We stayed here as I wanted somewhere special and luxurious in Hanmer to propose to my partner.
On the website the room we booked seemed to fit the bill, however I was then contacted by a staff member asking if I wanted to upgrade to a “suite”. To me a “suite” sounded super-flash so I agreed even though it was $50 more.
Sadly the rooms (especially the bathroom) were a little old fashioned, and overall quite dark and dreary (has to have the lamps on in the lounge area and bedroom during the day etc). However the room we we got was spacious and the bed was comfortable.
The staff were lovely, but it was disappointing that after emailing them several times before arrival to explain I was bringing my partner back to the hotel to propose because it was where we had our first date (in the restaurant at the Heritage, set up by friends a couple of years ago), we weren’t offered anything that would have made this occasion more memorable - even a drink in the restaurant would have been nice (or a waiver of the “upgrade” fee especially as the hotel was virtually empty (we saw one other guest the whole time). No elevators and no one helping us with luggage was also a bit of a a shame.
Overall, we would stay again but only at a much lower price than their normal rate.
Stayed 1 night in Dec 2019