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Outdoor pool
Outdoor pool
Outdoor pool

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast Available

Explore the area

    Popular LocationHanmer Springs Thermal Reserve4 min walk
    Popular LocationConical Hill Walkway8 min walk
    Popular LocationConical Hill9 min drive
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  • Villa, 3 Bedrooms

    4.4/5 guest room rating

    Room amenities

    • 80 sq m
    • Sleeps 6
    • 2 Queen Beds OR 2 Single Beds
    More detailsVilla, 3 Bedrooms
  • Deluxe Room, Garden Area

    4.5/5 guest room rating

    Room amenities

    • 20 sq m
    • Sleeps 2
    • 1 King Bed OR 2 Single Beds
    More detailsDeluxe Room, Garden Area
  • Deluxe Room, 1 King Bed

    4.4/5 guest room rating

    Room amenities

    • 27 sq m
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed
  • Superior Room

    4.5/5 guest room rating

    Room amenities

    • 16 sq m
    • Sleeps 2
    • 1 Queen Bed OR 2 Single Beds
    More detailsSuperior Room

About this area

Hanmer Springs

Heritage Hanmer Springs is located in Hanmer Springs. Conical Hill Walkway and Hanmer Springs Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Conical Hill and Hanmer Forest Park. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with mountain biking and hiking/biking trails. Guests appreciate the hotel's central location.
Visit our Hanmer Springs travel guide
Popular Location

What's nearby

  • Hanmer Springs Thermal Reserve - 4 min walk
  • Conical Hill Walkway - 8 min walk
  • Conical Hill - 9 min drive
  • Waiau Ferry Bridge - 14 min drive
  • Hanmer Forest Park - 16 min drive


  • Isobels — 1 min walk
  • O'Flynn's - 3 min walk
  • Monteiths Brewery Bar - 3 min walk
  • The Roasted Bean - 3 min walk
  • Pj's Chalet - 4 min walk

About this property

Heritage Hanmer Springs

Family-friendly hotel with restaurant and outdoor pool
This smoke-free hotel features a restaurant, an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor tennis court, WiFi in public areas and 24-hour room service. All 64 rooms provide conveniences such as full-sized fridge/freezers and coffee makers, plus free WiFi and 24-hour room service. Flat-screen TVs, minibars and free newspapers are among the other amenities available to guests.
Heritage Hanmer Springs offers 64 forms of air-conditioned accommodation with minibars and free newspapers. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with pay-per-view films. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court and an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi, Wired Internet (surcharge)

Parking and public transport

  • Free self parking
  • Self parking (surcharge)
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: NZD 10-29 for adults and NZD 10-29 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Outdoor tennis court
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • Full-sized fridge
  • Laundry facilities
  • Outdoor pool
  • Rollaway beds available


  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • German
  • Spanish

Business services

  • 1 meeting room
  • Business centre
  • Conference space


  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Upper floors only accessible by stairs
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Fireplace in reception
  • Smoke-free property

Room amenities


  • Air conditioning
  • Free cots/infant beds
  • Rollaway beds available


  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination


  • Flat-screen TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge


  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board



Check-in time starts at 2:00 PM
Minimum check-in age - 18


Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets are allowed for an extra charge

Children and extra beds

Children are welcome
Rollaway/extra beds are available.
Free cots (infant beds)

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between NZD 10 and NZD 29 for adults, and NZD 10 and NZD 29 for children (approximately)
  • A pet fee will be charged
  • Late check-out fee: NZD 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hanmer Springs Heritage
Heritage Hanmer Springs
Heritage Hotel Hanmer Springs
Heritage Hanmer Springs Hotel Hanmer Springs
Heritage Hanmer Springs Hotel
Heritage Hanmer Springs Hotel
Heritage Hanmer Springs Hanmer Springs
Heritage Hanmer Springs Hotel Hanmer Springs

Frequently asked questions

Can I cancel my reservation for free at Heritage Hanmer Springs and receive a full refund?
Yes, Heritage Hanmer Springs offers free cancellation on select room rates, because flexibility matters! Please refer to Heritage Hanmer Springs cancellation policy on our site for more details about any exclusions or requirements.
Does Heritage Hanmer Springs have a pool?
Yes, this property has an outdoor pool.
Is Heritage Hanmer Springs pet-friendly?
No, pets are not allowed at this property.
How much is parking at Heritage Hanmer Springs?
Self-parking is free at this property.
What time is check-in at Heritage Hanmer Springs?
Check-in begins at 2:00 PM.
What time is check-out at Heritage Hanmer Springs?
Checkout is at 10 AM. Late checkout is available for NZD 25.00 (subject to availability).
Where is Heritage Hanmer Springs located?
This family-friendly Hanmer Springs hotel is located in the mountains, within a 10-minute walk of Hanmer Springs Thermal Reserve and Conical Hill Walkway. Conical Hill is 1.1 mi (1.8 km) away.
5 - Excellent
4 - Good
3 - Okay
2 - Poor
1 - Terrible




Staff & service




Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but high priced for what you get.
We stayed here as I wanted somewhere special and luxurious in Hanmer to propose to my partner. On the website the room we booked seemed to fit the bill, however I was then contacted by a staff member asking if I wanted to upgrade to a “suite”. To me a “suite” sounded super-flash so I agreed even though it was $50 more. Sadly the rooms (especially the bathroom) were a little old fashioned, and overall quite dark and dreary (has to have the lamps on in the lounge area and bedroom during the day etc). However the room we we got was spacious and the bed was comfortable. The staff were lovely, but it was disappointing that after emailing them several times before arrival to explain I was bringing my partner back to the hotel to propose because it was where we had our first date (in the restaurant at the Heritage, set up by friends a couple of years ago), we weren’t offered anything that would have made this occasion more memorable - even a drink in the restaurant would have been nice (or a waiver of the “upgrade” fee especially as the hotel was virtually empty (we saw one other guest the whole time). No elevators and no one helping us with luggage was also a bit of a a shame. Overall, we would stay again but only at a much lower price than their normal rate.
Stayed 1 night in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good service
Stayed 1 night in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position and beautiful grounds Lovely big rooms with king bed
Stayed 2 nights in Mar 2020

4/5 Good

Happy face iconLiked: Cleanliness
Great location right in the center of Hanmer springs. Within easy walking distance to the springs, restaurants, supermarket. The property is set in lovely grounds but it is an old hotel. So don’t expect all the mod cons in your room. The weather was hot during our stay and with no air conditioning in our hotel room it made for an uncomfortable nights sleep. Also no lift so had to carry suitcases up the stairs yourself.
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

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