Sports bar, garden views, open daily

Reviews of Hanmer Springs Retreat

4.5 out of 5
Hanmer Springs Retreat
35 Hanmer Springs Road, Hanmer Springs

Reviews

8.6

Excellent

Rating 10 - Excellent. 468 out of 1005 reviews" "
Rating 8 - Good. 362 out of 1005 reviews" "
Rating 6 - Okay. 118 out of 1005 reviews" "
Rating 4 - Poor. 38 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Saurabh on 24 Apr 2024
Big thanks for the shoutout and the awesome 5 stars! ! We do hope that we will have the chance to host you again whenever you make it back to Hanmer Springs

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
A decent continental breakfast included in the fare.
Stayed 1 night in Apr 2024
Response from Saurabh on 23 Apr 2024
Our owner LOVES breakfast and he wants to share a great experience to our guests as it is a great start to the day. Our breakfast attendants, Hayden & Vikas make the breakfast area even better by cleaning and keeping everything well stocked.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the variety and number of pillows on the bed, and the continental breakfast was better than most including croissants, muffins, meat & cheese, and some very nice passionfruit smoothies.
Stayed 1 night in Apr 2024
Response from Saurabh on 23 Apr 2024
When you are under our roof, we are always happy to greet you! Breakfast starts at 7:00 a.m. for those "morning people" or those on different time zones internally, and goes until 10:00 for the non-morning people. We serve a hot, home-style and continental buffet breakfast that includes many proteins, carbs and fruit options (we also have gluten free options and know about cross-contamination, so they are fixed separately!) Thank you so much for your kind words!

6/10 Okay

Glen

Liked: Cleanliness, staff & service
This is just a motor lodge motel and not a retreat resort as advertised. Pictures of next door restaurant are used to falsify a lounge and reception to make it look like a hotel. The restaurant advertises its "neighbour" as accommodation - yet the motel makes it look like its part of its establishment. Rooms are clean but bathrooms quite dated. Over priced but i think alot of Hanmer is.
Stayed 1 night in Apr 2024
Response from Saurabh on 23 Apr 2024
Hi Glen, Thanks for staying with us and the feedback. We are sorry you did not enjoy the experience. It is unusual as in 99% of the guests staying we do not have the problems you have encountered.

10/10 Excellent

Denis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with full amenities. Excellent restaurant next door for dinner. Room was very roomy.
Stayed 1 night in Apr 2024
Response from Saurabh on 23 Apr 2024
Thank you so very much for your kind words. We so appreciate knowing you enjoyed your time here and also that you took advantage of eating at Five Stags. We look forward to your next visit - please stay very well until then.

8/10 Good

Wee Ping, Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Saurabh on 23 Apr 2024
We thank you for your review. We hope you will stay with us again when your future brings you to our beautiful mountains.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, well maintained and very quiet. Friendly service and good continental buffet breakfast.
Stayed 2 nights in Apr 2024
Response from saurabh on 13 Apr 2024
Friendliness and cleanliness are within the control of all who work here! We are so glad you enjoyed your stay with us and that you got a good rest and breakfast to start the day. Thank you for your review

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from saurabh on 13 Apr 2024
We would like to thank you for completing this survey and look forward to welcoming you back again in the near future.

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from saurabh on 13 Apr 2024
Thank you for rating us 5/5. We appreciate your compliments and look forward to welcoming you back! Best Regards, Hanmer Spring Retreat

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from saurabh on 13 Apr 2024
We would like to thank you for completing this survey and look forward to welcoming you back again in the near future.

8/10 Good

Peter

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A short 15 minute uphill walk to town. Our unit was beside the laundry and had high foot traffic outside with noise if washing machines. Very helpful and attentive staff.
Stayed 2 nights in Apr 2024
Response from saurabh on 11 Apr 2024
Thank you for your valuable feedback. We appreciate your compliments and sincerely apologise for the shortcomings. We look forward to welcome you back! Kind Regards, Hanmer Spring Retreat

10/10 Excellent

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Apr 2024
Response from saurabh on 10 Apr 2024
Thank you Daniel for the lovely review. It is because of guests like you that we love what we do. Thank you for your thoughtful gift!

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value $$ wise in Hanmer Springs. Staff are friendly and approachable. Rooms are spacious Comfortable bed.
Stayed 3 nights in Apr 2024
Response from saurabh on 10 Apr 2024
Thank you so much for your review. We are glad we are now your go-to place. Thanks for your kind words and we wish you safe travels

8/10 Good

Nic

Liked: Cleanliness, staff & service, property conditions & facilities
Decent breakfast with plenty of choice. Roomy and quiet except for the occasinal thump from neighbouring residents.
Stayed 1 night in Apr 2024
Response from saurabh on 10 Apr 2024
Thank you for your valuable feedback. We sincerely apologise for the shortcomings and for our improvement. We look forward to welcome you back! Kind Regards, Hanmer Spring Retreat

10/10 Excellent

murray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and efficient, room very nice and clean. Great location. Restaurant attached is very convenient
Stayed 2 nights in Apr 2024
Response from saurabh on 10 Apr 2024
We appreciate your recommendation to others! Our entire staff enjoys providing a welcoming and clean place for our guests as well as a great breakfast to start the day. Thank you so much!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from saurabh on 10 Apr 2024
Thank you so much for 5 star ratings ! We do hope that we will have the chance to host you again whenever you make it back to Hanmer Springs

8/10 Good

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of the 5 stags restaurant was great. Breakfast options could have been better
Stayed 1 night in Apr 2024
Response from Saurabh on 8 Apr 2024
Thank you for your valuable feedback. We sincerely apologise for the shortcomings and for our improvement. We look forward to welcome you back! Kind Regards, Hanmer Spring Retreat

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our quiet room #213 upstairs at the back. The Five Stags restaurant attached has good views of the mountain ranges.
Stayed 1 night in Apr 2024
Response from saurabh on 5 Apr 2024
Thank you for the lovely review. We have an exceptional team whose top priority is making sure every guest is inspired and enriched during their stay, and we look forward to sharing your compliments with them. It is also exciting to read you enjoyed not only our on-site dinning and well-maintained resort but also our thoughtful accommodation. Best wishes and hope to see you again!

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, well equipped room with good amenities.
Stayed 1 night in Apr 2024
Response from saurabh on 5 Apr 2024
We are delighted to see how well you enjoyed your stay! Cleanliness and friendliness are easy to deliver to our guests and all who work here serve from the heart. We appreciate the recommendation!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the staff pleasantness and always willing to help
Stayed 3 nights in Apr 2024
Response from saurabh on 5 Apr 2024
Cleanliness and friendliness are our priorities here at the Hanmer Springs Retreat! We give our very best to every guest, every stay and we are pleased to see that you enjoyed your stay with us. We will look for you to come back through our doors!

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable 4 day stay at Hanmer Springs Retreat. The room was very spacious, very clean and quiet. The people were all very nice.
Stayed 4 nights in Mar 2024
Response from saurabh on 4 Apr 2024
Thank you for the awesome review! Happy to hear you enjoyed the stay and the beautiful view of the mountains ! See you on your next adventure to Hanmer Springs!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, comfortable and clean. Would return.
Stayed 1 night in Mar 2024
Response from saurabh on 4 Apr 2024
Thank you for your recommendation for travellers who come to the Hills! We strive to give our very best to every guest, every stay. We appreciate your kind words and hope you will be back to visit us again!

8/10 Good

Christopher

Stayed 2 nights in Mar 2024
Response from saurabh on 19 Apr 2024
We would like to thank you for completing this survey and look forward to welcoming you back again in the near future.

10/10 Excellent

Abeer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Hammer Springs Retreat with my wife for one night, and it was an outstanding experience. The rooms were clean & spacious, providing ample room for comfort. The service was exceptional, the staff went above and beyond to ensure our stay was enjoyable. Easy parking made our arrival hassle-free. The included breakfast was fantastic, offering a variety of options to start our day right. I highly recommend this motel to anyone traveling to Hammer Springs. It's a great establishment with superb service that truly exceeded our expectations.
Stayed 1 night in Mar 2024
Response from saurabh on 26 Mar 2024
Thank you Abeer for staying with us and taking the time to leave a review. We were delighted to read your comments regarding your experience. It definitely put a smile on our face to read that our team members really stood out and made a lasting impression with their personable hospitality. We value your feedback and will share this with the team. It was a pleasure to have you as our guest, and we hope to welcome you again whenever your travels bring you back to hanmer springs

8/10 Good

Julie

Liked: Cleanliness
Was clean and tidy however service but the greatest, had already pre paid but got charged again at a lesser rate ? Did get a refund a few days later but felt we were overcharged the first time even after mentioning I had already paid. Good having breakfast included
Stayed 1 night in Mar 2024
Response from Saurabh on 17 Mar 2024
The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back again in the near future.

6/10 Okay

Katrina

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Restaurant service was odd. The guy who refers to us as "Youguys": He refers to us as "You Guys" in EVERY sentence, sometimes more. Every time he speaks he says: "You guys". I found that irritating, but otherwise excellent service from the young European(?) man. The other (of Indian descent?) was aloof. Both lads did not look smart, they had their shirts hanging out and one was wearing rolled up blue jeans, too casual for my liking. In all the service, when it came to the moment of truth, was too casual. European Waiter comes out with our steak, next minute he sets fire to it. It was too dangerous, and I felt it went too far, we certainly weren't expecting to have our hair set alight, and was lucky we moved before he ("You Guys") ruined our steak.
Stayed 2 nights in Mar 2024
Response from Saurabh on 18 Mar 2024
We appreciate the time you have taken to give your feedback and apologise for the experience you have outlined. We have addressed the communication described with our staff and are currently reviewing. Wishing you all the best with your future travels

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from saurabh on 11 Mar 2024
Thank you for taking the time to complete this survey and for scoring our service and amenities so highly.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from saurabh on 4 Apr 2024
Thank you for the 5 star ratings. We look forward to your next visit.

8/10 Good

Louise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and comfy beds. Good location and big bathrooms
Stayed 1 night in Mar 2024
Response from saurabh on 11 Mar 2024
Thank you for taking the time to share your recent stay experience with us. From our great location with stunning views, to our friendly and welcoming team members — we're thrilled you enjoyed your time with us. We hope you choose to stay with us again when your travels bring you back to Hanmer Springs

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Was ideal for us for the night - comfortable bed, nice and roomy, and quiet. And excellent value.
Stayed 1 night in Mar 2024
Response from saurabh on 11 Mar 2024
Thank you for your valuable feedback. We appreciate your compliments and look forward to welcoming you back! Best Regards, Hanmer Spring Retreat

10/10 Excellent

Mat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big spacious clean rooms
Stayed 1 night in Mar 2024
Response from saurabh on 11 Mar 2024
Thank you so much for your kind review ! We do hope that we will have the chance to host you again whenever you make it back to Hanmer Springs

8/10 Good

John, Christchurch

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly obliging staff catered for an early check in for us... big rooms... with excellent shower. And friendly staff in the restaurant Property is a little dated, but this didn't detract from our stay at all
Stayed 1 night in Mar 2024
Response from saurabh on 11 Mar 2024
We appreciate your support and count on the many wonderful people who visit. Thankyou

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly service / clean & comfortable - thank you
Stayed 2 nights in Feb 2024
Response from Saurabh on 1 Mar 2024
Thank you for your valuable feedback. We appreciate your compliments and look forward to welcoming you back! Best Regards, Hanmer Spring Retreat

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Just a wee walk into Hanmer so lovely and quiet staff really lovely so polite and caring rooms so clean impressed
Stayed 3 nights in Feb 2024
Response from Saurabh on 1 Mar 2024
We appreciate your recommendation to others! Our entire staff enjoys providing a welcoming and clean place for our guests as well as a great breakfast to start the day. Thank you so much!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A very good room, large and the bathroom was probably the largest we have seen anywhere… Bed a king and fantastic. All in new condition. We would stay here again and that’s one of the best recommendations you can give for a stay. Thanks!
Stayed 1 night in Feb 2024
Response from Saurabh on 1 Mar 2024
Seeing our guests enjoy their stay is such a blessing for all of us here at the hotel. Friendliness and cleanliness are our two top priorities for our guests and we are glad you enjoyed being here with us. Best wishes and hope to see you again!

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved the stay! The beds were super comfy and it was a large space. The one downside was the parking but we managed in the end. We will definitely be back!! Also the breakfast was great!
Stayed 1 night in Feb 2024
Response from Saurabh on 2 Mar 2024
Thank you for sharing about your recent experience. We're thrilled to see our team members were friendly and accommodating during your stay And we're happy to hear you enjoyed your food at 5 stags. It was our pleasure to have you as our guest and we hope to welcome you back again soon.

10/10 Excellent

Petranella

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fantastic for what we needed for our nights stay.
Stayed 1 night in Feb 2024
Response from Saurabh on 1 Mar 2024
So stoked you enjoyed your time with us! Big thanks for the shoutout and the awesome 5 stars! Your recommendation means the world to us—cheers to more good times ahead! -Saurabh

8/10 Good

David

Stayed 1 night in Jan 2024
Response from saurabh on 22 Mar 2024
We would like to thank you for completing this survey and look forward to welcoming you back again in the near future.

10/10 Excellent

Martina

Stayed 1 night in Jan 2024
Response from Saurabh on 22 Mar 2024
So stoked you enjoyed your time with us! Big thanks for the awesome 5 stars! Your recommendation means the world to us—cheers to more good times ahead! -Saurabh

10/10 Excellent

Tuulenana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay here. Staff were approachable and helpful. The room was clean and tidy. Would stay here again.
Stayed 1 night in Jan 2024
Response from saurabh on 29 Jan 2024
Thank you for sharing your experience. We're so happy to see that our staff hit the mark with their attentive service. We love to see 5/5 and thank you for taking the time to leave a review. We hope to welcome you back again soon!

6/10 Okay

Rosa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from saurabh on 29 Jan 2024
Thank you for your ratings.

10/10 Excellent

Dave

Travelled with partner
Great room and great continental breakfast. Check in time is 3pm which wasn’t ideal. Menu received through room service wasn’t the best.
Stayed 1 night in Jan 2024
Response from saurabh on 29 Jan 2024
Thank you for your valuable feedback. We sincerely apologise for the shortcomings and for our improvement. We look forward to welcome you back! Kind Regards, Hanmer Spring Retreat

10/10 Excellent

Jarrod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful choice
Our room was very big and so clean. It had everything we needed. The staff were very friendly and helpful. We ate at the restaurant for dinner and the food was amazing, the staff were very helpful in accommodating our dietary requirements (gluten free due to allergies). We will stay again with no hesitation.
Stayed 1 night in Jan 2024
Response from saurabh on 29 Jan 2024
Thank you for staying with us and taking the time to leave a review. We were delighted to read your comments regarding your experience. It definitely put a smile on our face to read that our team members really stood out and made a lasting impression with their personable hospitality. We value your feedback and will share this with the team. It was a pleasure to have you as our guest, and we hope to welcome you again whenever your travels bring you back to hanmer springs

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024
Response from saurabh on 29 Jan 2024
I appreciate you writing us a 5-star review! We love to be considered your home away from home and look forward to welcoming you again the next time your travels bring you to hanmer springs

10/10 Excellent

Ronda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay! So close to the hot sorings. Would stay again!
Stayed 1 night in Jan 2024
Response from saurabh on 29 Jan 2024
Thank you for writing us a 5-star review! We're so happy that you found us :) I appreciate your compliments to our team, location, and room! Our rooms are super clean and cozy, perfect for a great nights rest! We hope to welcome you back again soon.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breckie included in the room rate was a good option the food at five stags was amazing service was not bad but could have been better staff all very pleasant
Stayed 3 nights in Jan 2024
Response from saurabh on 22 Jan 2024
Thank you so very much for your kind words. We so appreciate knowing you enjoyed your time here and also that you took advantage of eating at Five Stags. All the best to you for a wonderful rest of the summer!

10/10 Excellent

Cecil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk folks and the restaurant servers were very friendly, courteous and helpful with our questions.The breakfast was very complete, diverse and tasty.
Stayed 1 night in Jan 2024
Response from saurabh on 22 Jan 2024
We appreciate your support and count on the many wonderful people who visit. Thankyou

6/10 Okay

Abbie

Liked: Cleanliness, staff & service
The room was big but pretty basic. It was clean and the bed was comfortable. Breakfast buffet was good. Check in process was easy and we didn’t have to wait.
Stayed 1 night in Jan 2024
Response from saurabh on 22 Jan 2024
Hi Abbie, We certainly embrace the KIWI in HANMER SPRINGS RETREAT and can appreciate this style of accommodation may not suit everyone. The room type you booked was the entry level room. Our Premier rooms have spa tub and mountain views from the room. Thank You

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place if not a little further out if the Main Street than we thought, but otherwise it was very clean and of a higher standard than most motels. Car parking can be a challenge too
Response from Saurabh on 9 Jan 2024
We thank you for your review. We hope you will stay with us again when your future brings you to our beautiful mountains.

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was not a connecting room
Stayed 1 night in Jan 2024
Response from Saurabh on 9 Jan 2024
Thank you for your valuable feedback. We appreciate your compliments and look forward to welcoming you back! Best Regards, Hanmer Spring Retreat