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Reviews of The Dragon Hotel Hangzhou

5 out of 5
The Dragon Hotel Hangzhou
120 Shuguang Road, Xihu Area, Hangzhou, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 157 reviews" "
Rating 8 - Good. 50 out of 157 reviews" "
Rating 6 - Okay. 9 out of 157 reviews" "
Rating 4 - Poor. 5 out of 157 reviews" "
Rating 2 - Terrible. 2 out of 157 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, great staff
Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder.
Stayed 4 nights in Sep 2018

6/10 Okay

Pengfei

Stayed 2 nights in Jul 2018

10/10 Excellent

Kiak Cong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Slow Internet
The environment is excellent but not suitable for business trip. Internet very slow. Front desk cannot exchange cash to Chinese currency.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

4/10 Poor

Alicia, Southern California

Disliked: Cleanliness, staff & service, property conditions & facilities
The room we were given after checking in was moldy, had stains on the carpet and the curtain was not properly attached to the railing. We insisted on having the manager look a the room so he could personally see the conditions of the rooms in his hotel. The manager did not speak any English so had one of his employees act as a translator. After showing them the moldy shower, the translator asked what the problem was!?!? We pointed out the mold in the shower and the other problems with the room (curtains, and stained carpet) and they agreed to move us to a different room in a different tower. There was a small amount of mold in the shower in some difficult-to-reach places new room, but overall the new room was quite clean and pleasant and in good condition. If you book a room here, keep in mind that unless the hotel staff thinks you are someone important, or are willing to complain, you may end up in a very poor condition room. The first room we were given was worse than many rooms I've had in cheap travel motels in the USA.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

10/10 Excellent

Steve, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in hangzhou
This is a five sta4 hotel that really is five stars yet it is reasonably priced. The hotel is dry clean, updated, staff really cares and the location is fantastic if you wish to be close to west lake. The gym is also aws9me and the casual local restaurant is wonderful. I can’t say enough good things about this hotel. The only thing to be aware of ( if coming from the us) is that not mainy of the staff speak engliish so communication can be challenging, but also fun, they really try. Great place
Stayed 6 nights in Mar 2018

10/10 Excellent

Scubasylv, Ottawa, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to West Lake and shopping.
Huge, beautiful hotel with large rooms, great pool and gym. There is also a spa, an amazing bakery and several restaurants. It is very safe and the staff is quite helpful even when language is a barrier. The bakery has items you can pick up and the buffet restaurant is awesome. The Spanish restaurant is very, very good; kind of a foodie place. Did not try out the spa but it looked very nice.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Fee Man Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and value for money. Within working distance to the West lake.

10/10 Excellent

shimoni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Beautiful hotel with wonderful staff who made our stay so memorable

10/10 Excellent

sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing and I would stay here again. Beds and pillows are awesome, and room and bathroom are spacious. Lot's of plugins which is awesome for the business traveler. Staff were all kind and helpful. The breakfast buffet was the only down side.. I thought the selection was a bit small. But would still stay again next time I am in Ningbo.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as akways. It's the fourth time that I choose to stay multiple nights here. It's a wonderful place. I wish the food wasn't so expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jean-Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to Westlake.
This hotel was very comfortable and within walking distance to Westlake. Very good staff, clean and quiet at night.

8/10 Good

LIM MERNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room
Nice and large room

10/10 Excellent

Yulia, denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC and food
Great AC location in the room so that it does its job, but does not send cold air straight onto you, so that you freeze at night. Very impressive! Have no complaints about the room whatsoever as everything is extremely well thought through. The only drawback of my stay was the restaurant food which I felt was overpriced for the quality and variety it provides.

10/10 Excellent

Yuanyuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carol, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was part of a delegation and thus one of a number of similar visitors. The hotel was well organised and coped with us all very well and efficiently.

8/10 Good

jh, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight stay
Good hotel close to airport, 400m from terminal. Can walk or take free shuttle.

10/10 Excellent

Debbie, Oklahoma City, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon arrival to the Hotel we were cordially greeted and registered in a timely manner. Even though we were early for check in and our room was not ready, the hotel was apologetic and upgraded us to a larger room at no additional cost! Staff were more than helpful with any and all of our needs regarding places to eat, getting to our particular areas of sightseeing and just assuring we were cared for. I was especially grateful to staff person Johnson. He made a point to remember our names, the room we were in and checked to assure all our needs were being met. Of the hotels we stayed in throughout our time in China The Dragon Hotel was our favorite. An excellent hotel with excellent staff. I highly recommend this hotel!

8/10 Good

Lu

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel . Restaurant way overpriced.
This is a truly amazing hotel just be forewarned that the restaurant is fabulously overpriced (although excellent).

10/10 Excellent

Jeff, Lake Charles Louisiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou Business Trip
Great hotel.. By far the best hotel in Hangzhou.

8/10 Good

YOGESH, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel!!
Hotel is great far from west lake. Sky has given great service. Executive lounge charges are complicated!!. Big problem with service in the morning at breakfast placw place

8/10 Good

Kwan Leong Billy, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the top hotel in Hangzhou
I stay here a few times and the hotel is close to where I need to do my meetings. And easy to get from the airport. One of the top hotel for Hangzhou.

10/10 Excellent

Shane, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Excellent hotel with many things going for it. The price is not too out of reach and facilities are good, especially the Gym. The garden area is worth a look and enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality service and friendly staff. Beautiful environment and convenient location.

10/10 Excellent

RZ, Potomac, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and friendly staff. We will stay with this hotel next time we visit HangZhou again.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had good experience for this hotel. The faculty is very good and staff are nice.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not worth for money
It is a big hotel with many shops and restaurants on the 1st floor. There are many blocks for the hotel and the main entrance that most of the taxi know is far away from my block....The room is clean and nice, though is not big and with limited TV channels can be selected....Since I just stayed for one night, the overall impression is good.

10/10 Excellent

Kenneth, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go again
This is a classy place. I've stayed twice here and its my favorite in Hangzhou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a fine hotel-nonsmoking should be enforced
Overall, this is a very nice hotel. We wish the hotel staff could enforce the non-smoking policy because some guests just ignored the policy and smoked in the non-smoking room.

10/10 Excellent

debbie, Norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Find of a few years of business travel
Probably the best hotel I have every stayed in. Exceptional facilities, they had provided absolutely everything you could possibly want or need.Including a full range of pillows, size and comfort in your room.Bath pillows. Very hi tech hotel. Restaurant ordering on Ipads ! 5 star it definately is, where I would question a few of the 5 stars I have previously stayed at. It also had the Chinese award for best business hotel in China ! Food was incredible in all restaurants and did include a Western Menu / Restaurant too. Beautiful spacious room with the best quality cotton bedding ever. The luxury of this hotel made my mad few days travel and business around that region a much better experience. BUT it is a Chinese hotel, well you are in China. Well equiped for the Western Traveller but on occasion be prepared for a few staff that do not speak English, but they were always quick in responding and finding someone who did to help. The gardens in the hotel gave lovely respite to the mad china outside, and although I did not get any time to explore, the location apparently, within walking distance of the West Lake, is one of the most beautiful in this part of China.Lakes / walks and Temples.

10/10 Excellent

Ed, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my requirements
The staff at The Dragon were very helpful, the room was excellent and the location perfect for me, an easy walk to West Lake and the surrounding hill trails. I loved the décor, very modern with a definite Chinese feel.

10/10 Excellent

Kenneth, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Awesome service and ultimate style.

10/10 Excellent

Yan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Wonderful experience. Everything exceeded our expectations.

10/10 Excellent

Jenny, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and luxurious
Really a business hotel, with beautiful comfortable rooms with every attention to luxurious detail.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

klancer, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This my new go-to hotel for Hangzou
This is a great hotel for business or vacation.