Indoor pool

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 25 reviews" "
Rating 8 - Good. 5 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By the West Lake
Superb location, friendly staff, and great facilities
Stayed 2 nights in Nov 2019
Response from 酒店经理 on 3 Dec 2019
尊敬的宾客：感谢您对本酒店的高度评价！您的满意是对酒店服务工作的最大肯定，很高兴您能将您的美好感受分享给每一位宾客，您的美评将激励着我们不断提升服务品质，真诚期待您的再次光临，我们也将继续努力来获得您的满分点赞。

10/10 Excellent

Kerrin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
Fantastic location. Food is not great at the hotel. But only 5 min walk to many options. A relaxing place for a small conference
Stayed 2 nights in Oct 2019
Response from 酒店经理 on 29 Nov 2019
thank you for your coming with us !

8/10 Good

Tlo, HK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位於西湖邊的酒店本身已經是景點，有歷史價值。杭州舉行 G20 時翻新過現在保持得還不錯。他們有司機可以包車作一日游，價錢合理。
Stayed 2 nights in Nov 2019
Response from 酒店经理 on 1 Dec 2019
尊敬的宾客您好，非常感谢您对本酒店的高度评价！西湖就在酒店的院子里，酒店拥有与西湖零距离的400米湖岸线，景色美、服务佳，您的满意是对酒店服务工作的最大肯定，很高兴您能将您的美好感受分享给每一位宾客，您的美评将激励着我们不断提升服务品质，真诚期待您的再次光临，我们也将继续努力来获得您的满分点赞。

8/10 Good

Ming Lai Canice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from 酒店经理 on 1 Dec 2019
尊敬的宾客您好，非常感谢您的入住和点评，欢迎再次光临。

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
Amazing facility on Westlake with beautiful grounds, outstanding service, very nice rooms. Smaller scale allows more personal experience. Will definitely stay there in future. BTW, was where visiting presidents stayed for G-20 meeting in 2016.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. It’s hard to get the room temperature comfortable, especially with the heated bathroom mirror.
Stayed 3 nights in Oct 2019
Response from hotel manger on 22 Oct 2019
Thank you very much!Hope to see you again.

10/10 Excellent

JIAMIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A REAL FIVE STAR hotel
Awesome! This is a real FIVE STAR hotel. Good location—very close to West Lake( only one to two minutes walking) Excellent customer service— Patience( answered all the questions we had) Knowledge of the hotel ( told us the history of this hotel) Rapid response time( within 5 minutes) Clearness— Very clean
Stayed 1 night in Sep 2019
Response from 柳莺里 on 2 Oct 2019
尊敬的宾客您好，非常感谢您的好评分享，欢迎再次光临。

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best ones that I’ve ever stayed . And I believe they kept the most beautiful part of the West lake within their hotel.
Stayed 2 nights in May 2019
Response from THELIUING on 22 May 2019
THANKS!

10/10 Excellent

Stephen, Marlow, England

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully kept hotel on the bank of the West Lake. The rooms are spacious and tastefully furnished. Beds comfortable and lots of nice little touches. Staff professional and helpful and nothing was too much trouble. One thing that was strange was the hotel has no bar. The hotel gardens are stunning and afre the old Imperial gardens from the Song Dynasty. Breakfas was splendid with a wide variety and all beautifully cooked. I woukd go so far as to say this is one of the most pleasant place to stay in the world. Expensive but worth it - I would happily stay here again.
Stayed 2 nights in Mar 2019
Response from 柳莺里酒店 on 31 Mar 2019
Dear guest: Thank you very much for your stay and comment! We are very pleased to give you a very good impression, I hope the hotel will be the first place for you to travel in Hangzhou. Sincerely look forward to your stay in this hotel again, harvest more happy, feel more joy! Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pay attention to details. Eg. Fresh fruit in the room every day. Umbrellas in room for the weather.
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

10/10 Excellent

Ashraf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and location.
This is an ideal hotel for visiting Hangzhou. It is an oasis of calm and beauty. Directly on the lake with its own gardens, it is stroll away from some of the main attractions. The restaurants are very good and the pool is large and clean. Hotel staff were very sweet and helpful, especially the front desk manager, Ms. Mao, with her watchful eye and good English. It is also a local hotel with a uniquely Chinese feel rather than a global chain. Highly recommended on all counts and I'll certainly visit again.
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, upscale hotel by the lake
There was excellent service at this hotel. The rooms were clean and well-appointed, and the immediate surroundings were secure and secluded. My only grievances were a confusion about whether breakfast was included (the check-in staff said it was, and gave us vouchers), but in fact, no meal was included; and the fact that the hotel is relatively inaccessible from public transit, in a city where it is quite hard to secure a taxi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. We thoroughly enjoyed our stay. We will certainly come back.
Stayed 3 nights in Jan 2018

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2019
Response from 酒店经理 on 1 Dec 2019
尊敬的宾客您好，非常感谢您入住柳莺里酒店，欢迎再次光临。

10/10 Excellent

Ching Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from 酒店经理 on 29 Nov 2019
尊敬的宾客您好！感谢您对酒店的高度评价！我们很荣幸您有这样一份愉悦的入住感受，我们相信您的满意是对酒店服务工作的最大肯定，很高兴您能将您愉快的入住体验分享给每一位宾客。您的美评将激励着我们不断提升品质，从而为宾客提供更加尽善尽美的服务，希望酒店能成为您来杭州度假旅游的首选之处。衷心期待与您再次重逢在美丽的西子湖畔！

10/10 Excellent

satoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
我が家で西湖を眺めるような贅沢な時間でした
夏の旅行で宿泊しました。杭州の数ある宿泊施設のなかで、西湖に面して建つ稀有な立地、西湖十景に数えられる「雷峰夕照」を居ながらにして楽しめるはず、との期待を満たして余りあるロケーションでした。かつて名士の屋敷だったとのこと、敷地も建物も大きくはありませんでしたが、西湖に開かれた庭、それを囲むように配された宿泊棟、お部屋も清々しく広々として、ホテル全体が静かな居心地のいい趣ある空間でした。また、スタッフの方々は日本語を話す方はおられなかったものの、英語が堪能、スマホの翻訳アプリも試しながら、親しみ深くこちらのリクエストに十分こたえてくださいました。ホテルのたたずまい、スタッフのホスピタリティもあいまって、我が家のように過ごすことができました。西湖十景のひとつ、湖畔に揺れる柳が美しい「柳浪聞鶯」の公園は、ホテルすぐそばにあり、地元の方々に交じってすてきな散歩ができました。ただ、観光客の多いエリアからは離れています。西湖一周の電動カート（有料）に、このホテルの最寄り停留所で乗ることは至難の業でした（電動カートは空席があれば乗れますが、ホテルの最寄り停留所で降りる人はほぼいなかったからです）。朝食はおいしくいただきました。ホテル内で中国茶を味わえる喫茶店に行く時間がとれなかったのが心残りです。次に杭州に行く機会があったなら、もう一度、このホテルにと思っています。
Stayed 1 night in Aug 2019

10/10 Excellent

Shu Jung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room with great view
舒適的住房環境, 親切的管家服務. 很不錯的一次住宿經驗
Stayed 1 night in Mar 2019
Response from 柳莺里酒店 on 29 Mar 2019
尊敬的宾客您好！非常感谢您的好评分享。欢迎再次光临。

10/10 Excellent

Yufeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境非常好，早餐也不错
不愧是老牌的柳莺宾馆，里面圈起来一个南宋皇家园林，还有赏西湖的最佳观测点。 早餐的鲜榨橙汁非常赞，其他食物种类不多，但还算精致。总体不错
Stayed 1 night in Jan 2019
Response from 杭州西湖柳莺里酒店 on 14 Mar 2019
尊敬的宾客您好！非常感谢您的好评分享，您的满意是我们永远的追求。欢迎再次光临。

10/10 Excellent

Muchou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
隱私性極高 最佳選擇
棉被極品 房間空調好 早餐豐盛 中餐廳菜色好吃 環境佳 出入方便
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
位置超級棒，沒有之一。
房內裝修很有質感，酒店專屬西湖美景盡收眼底，完全不用擔心遊客如織。
Stayed 1 night in Nov 2018

10/10 Excellent

HsinWei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這是一個非常好的地方, 西湖就在旁邊, 到附近景點也都很近. 飯店很舒適乾淨, 服務人員也都很nice 是一個很棒的住宿地點 非常推薦給大家
Stayed 3 nights in Nov 2018

8/10 Good

kwok ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得推薦的西子湖畔首選酒店
整體都很滿意，地點在西湖風景區邊上，不用一分鐘就到湖畔，風景優美，早餐也很豐富，服務招待很親切。值得推薦。
Stayed 1 night in Nov 2017

10/10 Excellent

Kwok leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017