Terrace/patio

Reviews of Courtyard by Marriott Hangzhou Wulin

4 out of 5
Courtyard by Marriott Hangzhou Wulin
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 295 out of 477 reviews" "
Rating 8 - Good. 154 out of 477 reviews" "
Rating 6 - Okay. 22 out of 477 reviews" "
Rating 4 - Poor. 3 out of 477 reviews" "
Rating 2 - Terrible. 3 out of 477 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zhihui

Stayed 3 nights in Mar 2024

10/10 Excellent

HANNAH, CROYDON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms and good location. I have been staying here for years and I always feel happy staying here.
Stayed 1 night in Feb 2024

8/10 Good

Lac Huy David

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it is ok,
Stayed 3 nights in Jan 2024

10/10 Excellent

Kuninori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Siliang

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

10/10 Excellent

HANNAH, CROYDON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean, staff speak a good level of English which makes it easier. I use this hotel whenever I visit the city for work. It’s located near lots of shops and not too far from hangzhou east train station or the west lane.
Stayed 1 night in Nov 2023
Response from Courtyard by Marriott Hangzhou Wulin on 16 Nov 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Maeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Public transportation to the Xihu Lake National Park is just across the Hotel, also shopping and dining at the famous Hangzhou restaurant.
Stayed 3 nights in Oct 2023
Response from Courtyard by Marriott Hangzhou Wulin on 16 Nov 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Svetlana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott remains the top brand. This hotel once again proves this point. It si conveniently connected with JW Marriott. The swimming pool is exceptionally large, The breakfast is really good and has anything one could. Team at the reception is exceptional. Fancy Zhou and Lee Li went above and beyond to make my check in and check out comfortable and pleasant experience. Very nice hotel i will always keep going back to.
Stayed 1 night in Oct 2023
Response from Courtyard by Marriott Hangzhou Wulin on 16 Nov 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Lei

Stayed 1 night in Sep 2023
Response from Courtyard by Marriott Hangzhou Wulin on 17 Oct 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Courtyard by Marriott Hangzhou Wulin on 27 Jul 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Yu-Cheng

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Courtyard by Marriott Hangzhou Wulin on 27 Jul 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Loay

Stayed 4 nights in May 2023
Response from Courtyard by Marriott Hangzhou Wulin on 27 Jul 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

weimin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price
Stayed 1 night in Mar 2023
Response from Courtyard by Marriott Hangzhou Wulin on 3 Apr 2023
Dear valued guest, We appreciate you taking time to share your experience. we are delighted to know you had an enjoyable stay with us. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Lai

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2023
Response from Courtyard by Marriott Hangzhou Wulin on 8 Mar 2023
尊敬的客人,您好!感谢光临杭州武林万怡酒店,很高兴您对此次入住感到满意。酒店地处杭州市商业区和购物区的中心地带,位置优越,俯瞰历史悠久的京杭大运河,紧临武林广场商圈及西湖文化广场,距西湖之美咫尺之遥,前往著名的灵隐寺、雷峰塔、西溪湿地十分便捷,是您莅临武林商圈的商务及休闲之旅的优选下榻之所!在这里向您推荐位处同一双子楼内的姐妹酒店:杭州JW万豪酒店!是万豪全球集团旗下奢华品牌酒店。我们所有的员工都对提供卓越的服务充满了热忱,希望不久能再次接待您光临!

10/10 Excellent

Yin

Stayed 2 nights in Sep 2020

10/10 Excellent

YINQING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The guy named Max from front desk is very nice, Let me feel so warm during staying this hotel.
Stayed 4 nights in Jan 2020

10/10 Excellent

Zhengyuan

Stayed 3 nights in Dec 2019

10/10 Excellent

expedia

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Kai Lai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good location and nice hotel.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with a superb location. Kerry centre, Wulin square and west lake are all very easily accessed by foot. Excellent buffet and great service. Rooms are spacious, clean & comfortable. Would definitely stay here again.
Stayed 1 night in Nov 2019

8/10 Good

Ka Ki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

ManuelCoutinho, Toronto, Canada

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness and very helpful staff. We were very impressed with our breakfast selection and enjoyed it. We also enjoyed the comfortable bed and pillows. Good quality sheets and pillowcases.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet had a good spread. The gym and swimming pool were excellent!
Stayed 4 nights in Sep 2019
Response from Regina Zhou on 23 Sept 2019
Dear Valued Guest, Warm greeting from JW Marriott Hotel Hangzhou! Thanks for sharing your stay experience with us. Thanks for your compliments to hotel staff. we will definitely pass your comments to our staff as an encouragement and inspiring them to do more for our guests.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't like the fact that the hotel saw us in trouble for money exchange problems and they didn't even help us.
Stayed 2 nights in Aug 2019
Response from Regina on 16 Sept 2019
Dear Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At JW Marriott Hotel Hangzhou, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very friendly staff. Good breakfast.
Stayed 1 night in Aug 2019
Response from Ivan on 21 Aug 2019
Dear valued guest, We appreciate you taking time to share your experience. We are glad to know that you enjoyed the hotel facilities and services while at our hotel. We will continue to strive in delivering quality services, we sincerely expecting your next stay with us. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service
The staff there are very nice and helpful !
Stayed 1 night in Aug 2019
Response from Ivan on 21 Aug 2019
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. We look forward to welcoming you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very near to the airport direct bus stop. Service is Marriott standard, even helps me to get train tickets during the Typhoon season.
Stayed 4 nights in Aug 2019
Response from Ivan on 13 Aug 2019
Dear valued guest, We very much appreciate your feedback regarding your stay at Courtyard by Marriott Hangzhou Wulin. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Ivan on 29 Jul 2019
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that your stay is memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserved. Thank you!

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
The service in Courtyard Marriot is impeccable. This is my second stay in a year. The establishment and it's staff make my stay so welcome that I felt like "coming home". A special thanks to Momo Cafe staff Tina and her team for their attentiveness in serving our needs. Their corrective measure in our comments。 Well done team, you all had made my stay so enjoyable. Everyone in the hotel was really helpful. Plus the location is right at the heart of the city, big shopping complex within a few minutes walk & half an hours walk by feet brings you to the lovely Xihu. Hope I will be able to visit Hangzhou soon and see you all again. Keep up your good work!i
Stayed 4 nights in Jun 2019
Response from Ivan on 27 Jun 2019
Dear valued guest, We were pleased to note that you enjoy your stay in our hotel. We are continuously working with our team to ensure flawless service and to produce great experiences for our guests. Thank you again for sharing your experience, we look forward to welcoming you in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff is very nice. she is very careful to explain the hotel rules. Also tell us which restaurant to go to eat better, but also help us buy local performance tickets, let us come to Hangzhou feel very happy.
Stayed 1 night in Jun 2019
Response from Ivan on 11 Jun 2019
Dear valued guest, We appreciate you taking time to share your experience. We are delighted to know that your stay is more memorable. We will continue to strive in delivering quality services, we sincerely expecting your next stay with us.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
The room is great, location is convenient, overall we were very happy with the hotel. Will definitely go back if we visit Hangzhou again.
Stayed 1 night in Apr 2019
Response from Ivan on 29 Apr 2019
Dear Valued guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that your stay is more memorable. We will continue to strive in delivering quality services, we sincerely expecting your next stay with us. Thank you!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Hotel enjoys a good central position and provides good catering and leisure facilities.
Stayed 4 nights in Mar 2019
Response from Ivan on 29 Apr 2019
Dear Valued Guest, Thank you for taking the time to share your valuable feedback with us. As you mentioned, Courtyard by Marriott Hotel Hangzhou is located at the heart of the business district and adjacent to Hangzhou's most exciting shopping and restaurant area with world renowned stores as numerous unique local favorites. We look forward to welcoming you back!

8/10 Good

ying yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
The hotel room is clean and comfortable. The hotel’s location is convenient. But not many places to have breakfast near the hotel.
Stayed 4 nights in Mar 2019
Response from Ivan on 12 Apr 2019
Dear valued guest, We appreciate you taking time to share your experience. We are glad to know that you enjoyed the hotel facilities and services while at our hotel. As you mentioned, Courtyard by Marriott Hotel Hangzhou is located at the heart of the business district and adjacent to Hangzhou's most exciting shopping and restaurant area. Our associated will be glad to introduce to you if you want some specific restaurant to have breakfast. Thank you again for your precious comments and we look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Chui Lian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

SHENG, Camberwell Vic

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Like the fact its situated in a busy location, within walking distance to transport, restaurant and shopping malls. I would rate the hotel 5 Star, even though its considered 4 star. Excellent service, attention to detail, clean and big. Whats unique and boutique about the hotel is that the bathrooms are uniquely designed, see through bathroom windows to the bedroom. See for youself
Stayed 1 night in Feb 2019
Response from Ivan on 22 Feb 2019
Dear valued guest, Thanks for sharing your valuable comment with us. We are delighted to know that you enjoyed your stay with us, and we will continuously working with our team to ensure excellent service and to create unforgettable experiences for our guests. We hope to have an opportunity to serve you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in urban area
Nice staff, great hospitality, good breakfast with takeaway coffee, definitely will come back for the next stay
Stayed 5 nights in Dec 2018
Response from Ivan on 9 Jan 2019
Dear valued guest, We appreciate you taking time to share your experience. We are also glad you enjoy the hotel meals, services and location. We are continuously working with our team to ensure excellent service and to create unforgettable experiences for our guests. Thank you for your precious comment and we look forward to welcoming you back.

10/10 Excellent

JT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff all round and especially at MoMo cafe. Room was clean and bed comfortable.
Stayed 2 nights in Dec 2018
Response from Ivan on 20 Dec 2018
Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us.We are very glad to know that our staff and service making your stay more enjoyable. Excellent service is always one of our top priorities at the hotel. I will pass your compliments on to our restaurant team. We looking forward you next stay with us. Thank you!

8/10 Good

Soo Chee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and close to city center. The service was very good. I will recommend to my friends.
Stayed 2 nights in Jul 2018
Response from Ivan on 28 Nov 2018
Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are glad to know that our staff and service helped in making your stay enjoyable. Hotel is located in Hangzhou downtown where is closed to the shopping mall, the Grand Canal, and with easy access to the beautiful West Lake and many Hangzhou Senic Spot. Thank you again for your kind comments and we look forward to welcoming you back in the near future.

8/10 Good

Lifeng, New york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel noisy at times but would recommend to anyone
Stayed 1 night in Nov 2018
Response from Ivan on 21 Nov 2018
Dear Valued guest, Thank you for choosing Courtyard by Marriott Hangzhou Wulin during your trip in Hangzhou, and give us precious comments. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. We look forward to welcoming you in the near future.

10/10 Excellent

Danny, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my first visit to Hangzhou city since 1980s. The hotel is situated at a very convenient location at Wulin. Friendly and helpful hotel staff. Room comfortable and clean except some of the neighbouhood buildings and streets are a bit wirn out. Will stay again here next time.
Stayed 2 nights in Nov 2018
Response from Ivan on 14 Nov 2018
Dear valued guest, We appreciate you taking time to share your experience. We are glad to know that you enjoyed the hotel facilities and services while at our hotel. As you mentioned, Courtyard by Marriott Hotel Hangzhou is located at the heart of the business district and adjacent to Hangzhou's most exciting shopping and restaurant area with world renowned stores as as numerous unique local favorites. Thank you again for your precious comments and we look forward to welcoming you back.

2/10 Terrible

Florence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experienced
Totally no service and old . I took the breakfast and even before I can finished my first round and I went to take my tea while waiting for hot water .. my table even to other people !!! I need to stand and waited for another table to clean up while holding my cup and a plate !!!! Terrible service . Plus when I arrived to the hotel no one help me with my luggages at all !!!! Then I ask why ? The response I got from the staff : all the front staff went for lunch and could not get anyone to help for my luggage.
Stayed 1 night in Oct 2018
Response from Daisy on 31 Oct 2018
Dear valued guest, Greeting from Courtyard by Marriott Hangzhou, thank you for choosing our hotel during your trip in Hangzhou. I would like to extend my sincerely apology for your unsatisfied stay, I could image how inconvenient it brought to you. Marriott always strive to provide the professional and excellent service to our dear valued guests , service is always a key priority. On behalf of the entire team at Courtyard Hangzhou Wulin, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Please be ensured that active measures have been taken to prevent such occurrences in the future. The issues you encountered are well received and we will work with relevant department heads to make further improvement to reach customer expectation. We would appreciate having the opportunity to welcome you back and in hope that we may still count you among our loyal customers. Sincerely,