Family Hotels & Resorts in Hanau from NZ$119

"yes"

"Clean room, great crusty service when checking in. Easy check out."

"Nice and spacious however layout was very sparse. Furniture needed some TLC and upgrade but ok for the most part. Fully equipped kitchen with all necessities for cooking, though definitely needed a good wash. Dish soap and sponge was provided so that was great. Shower door was not cleaned, caked with hard water stain. Shower tiles were yellow and was not cleaned entirely or maybe at all. Our room was equipped with washer and dryer, however dryer did not work. Did not attempt to use washer just in case. Upon first time entering noticed king ( 2 twins butted together) bed did not have a comforter. Relayed it to staff and after an afternoon and an evening out comforter still not in the room. Called staff once more, we were notified it was delivered to the wrong unit. One of the staff members finally came and just dropped it on the bed, did not attempt to prep the bed. Not a huge deal we were about to settle for the night, just felt a lil discourteous. After arriving home I was going through all charges from my trip noticed hotel charged me an extra $234.64. Had to make international call and spoke with receptionist about the extra charge she could not find me in any of their system. A lil frustrating and scary however she was super attentive and had me email her the details and within a couple of days a member of management touched base did not offer reason as to what the extra charge was for but was able to refund me $233.28 back to my card."

"Great breakfast menu. "

"Excellent service!"

"Great location, the bar area in the evening was always packed, the front desk was friendly. Close to the airport and sight seeing areas. River walk was right infront of the hotel. "

"Room was amazing. Clean and modern. Staff were great. Breakfast was first class. Did not use wi-if because they wanted my email address. Why? I get enough junk email. AC/Heat was not working but room was cool enough with window open. TV channels were all pixelated so couldn’t watch anything."

"It was great "

"yes and yes"