My partner & I travelled 5 hours to stay the night in Hamilton for his birthday. In our room there was sticky residue on the floor by the bin, the filter in the air-conditioner/heat pump was FILTHY & looked liked it'd never been cleaned (I am asthmatic so that's a problem), and there were ants in the bathroom around the sink & in the face-towels! (We took photos of all of the above). I called the front desk immediately & they said they would be over in "less than 5 minutes" to "have a look". 35minutes later they arrived they said "oh, they're dead" - of course they were by then, my partner had killed them(!!!) - and they said they would see if they had another room available for us. Long story short they eventually told us they could move us next door to a cheaper & smaller room & we said that was fine as long as they reimbursed us the difference in price. All of a sudden they had another room of the same price of our original room. After all of that flaff we finally moved to the new room to find another filthy air filter (my partner shouldn't be scrubbing a filter on his birthday night!), hair in the bathroom, flies & a rusty toilet brush. By this point we were exhausted & had enough of the lack of customer service, help or consideration. We will NEVER go back!