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Reviews of Hygate Motor Lodge

Hygate Motor Lodge
299 Ulster Street, Whitiora, Hamilton, Waikato

Reviews

8.6

Excellent

Rating 10 - Excellent. 151 out of 302 reviews" "
Rating 8 - Good. 107 out of 302 reviews" "
Rating 6 - Okay. 24 out of 302 reviews" "
Rating 4 - Poor. 13 out of 302 reviews" "
Rating 2 - Terrible. 7 out of 302 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

lee

Liked: Cleanliness, property conditions & facilities
Excellent value for money
Stayed 1 night in Mar 2024

2/10 Terrible

Lochie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Went to run a bath when we got there and the tub had grime all around it, went to reception and got a cloth and spray to clean it myself. Ran the bath and went to put the jets on and it was just spitting out with hair and dirt. Everything else was dirty aswell. Asked for a refund he said yes will give partial refund in the morning, went in the next morning he said he can’t do a refund.
Stayed 1 night in Mar 2024

8/10 Good

Julienne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thank you for a nice stay
Stayed 2 nights in Mar 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and close to town only problem was the TV didn't work but was to tired to watch anyway
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely experience apart from the 2am rowdy people next to our room. Not the motel's fault, just human error
Stayed 2 nights in Feb 2024

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately people staying at this property were very noisy talking and singing very loud the entire night. It seems that some of the guests have lived there for a long time, which creates an atmosphere of insecurity since they feel in control of the place.
Stayed 1 night in Feb 2024

6/10 Okay

Julina

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Was good and you got what you paid for. The parking was a bit of a tight squeeze between the door and other tenants cars, but it was okay
Stayed 1 night in Feb 2024

10/10 Excellent

Isaac

Liked: Cleanliness, property conditions & facilities
Nice clean and tidy property
Stayed 3 nights in Feb 2024

8/10 Good

jerome

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE!!! This motel is mostly being used as temporary housing for people. I left after 15mins and went and stayed somewhere else. It is shocking that this motel is still offering rooms on a night by night basis.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2021
Response from Hygate Motor Lodge on 12 Jan 2021
Hi There, Thank you for your wonderful rating, we look forward to seeing you again in the near future. Kind Regards

8/10 Good

Anthea, Rotorua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice tidy room, comfortable and spacious. Road noise very loud, rubbish trucks etc
Stayed 1 night in Nov 2020
Response from Hygate Motor Lodge on 28 Nov 2020
HI Anthea, Thank you for your lovely review, our team are proud to have met your expectations and look forward to seeing you again in the near future. Kind Regards

8/10 Good

casa3, Bay of Plenty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. The only negative there was a lot of noise from other people staying there and someone knocked on the door at 6.30 am and woke everyone up.
Stayed 1 night in Oct 2020
Response from Hygate Motor Lodge on 3 Nov 2020
Hi casa3, Thank you for your valuable feedback, we will try to improve the noise level within the property in the near future, we look forward to seeing you again in the near future. Kind Regards

8/10 Good

SWROWE

Travelled with family
Liked: Cleanliness, room comfort
First impression
Shower fixture was loose could not use it at all but informed hotel manager. Affordable stay one night is good but the room to close to road and noisy wouldn't be suitable if longer stay. Overall was great.
Stayed 1 night in Oct 2020
Response from Abir on 14 Oct 2020
Thank you for bringing this issue to our attention Swrowe. Please accept my sincere apology for the problem you faced, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. Thank you so much for staying with us, hope to see you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Staff were lovely. Room was average. Carpet needs a deep clean. My feet were black from walking on the carpet! I ended up washing the kitchen floor as it was disgusting. There are people living in some rooms and they are very inconsiderate to anyone else staying there. Slamming doors, shouting at each other using vile language at all hours of the night and their kids go around knocking on doors and run around the car park (directly outside the rooms) until MIDNIGHT! Staff were onsite when this was happening and they didn’t do anything about it. Really want my money back. Please read all the low rated reviews as they tell the truth! Don’t waste your money here.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious rooms with comfortable beds. All the mod cons available. Good wifi, heating, selection of tv channels and pleasant staff.
Stayed 1 night in Sep 2020
Response from Hygate Motor Lodge on 22 Sept 2020
Hi there, Thank you for you lovely review, our team a proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

8/10 Good

Khalid, New Zealand

Liked: Cleanliness, amenities, property conditions & facilities
Large room with excellent amenities, comfortable bathroom and air-conditioned. Close to supermarket and fast food chains.
Stayed 2 nights in Sep 2020
Response from Hygate Motor Lodge on 15 Sept 2020
Hi Khalid, Thank you for your lovely review, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

6/10 Okay

Daryl, National Park

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was excellent and clean and exactly what we requested We had apartment 1 which is the closest to the road - lot of road noise, people stood outside our room (on the footpath) talking until the early hours.
Stayed 1 night in Sep 2020
Response from Hygate Motor Lodge on 5 Sept 2020
Hi Daryl, Thank you for your valuable feedback, our team are proud to have met your expectations and we will try to improve reducing the noise level in the near future. we look forward to seeing you again soon. kind Regards

2/10 Terrible

James

Travelled with family
Disliked: Room comfort
Will never return!!! EVER
We were travelling from out of town and stayed one night to do some shopping in Hamilton. Me , my wife And our 1 year old daughter. We were shocked on arrival that most rooms were occupied by clients from ministry of social welfare. Outside our room was littered in smoke buds on the ground. The in the next room over was sitting outside smoking. The entire night we didnt get any sleep, due to people playing loud music, in rooms and in cars, slamming doors, yelling, kids running up and down outside our room at 10pm till early hours of the morning. Then around 5am someone knocked on our demanding money. But we never opened the door. We were close to packing our bags and leaving but since it was one night just put up with it. We actually stayed here some 5 or 6 years ago and had pleasant stay. I understand covid has put pressure on businesses but you should not have full paying customers staying alongside rift raft like what we saw. We will never ever return! The room was reasonably clean and spacious as the only reasonable comments we can make.
Stayed 1 night in Aug 2020

6/10 Okay

RosalindSnowdon, New Plymouth

Liked: Cleanliness, amenities
The nice fine clean friendly experience was marred by MSD guests who were thoughtless, noisey, abusive, shocking, smoking. Police involved after the 3rd day of discontent.
Stayed 3 nights in Aug 2020

8/10 Good

Ryan, New Plymouth

Travelled with partner
Liked: Cleanliness, amenities
Cheap and clean. Little bit of road noise and from other guests but good value for money.
Stayed 1 night in Aug 2020
Response from Hygate Motor Lodge on 25 Aug 2020
Hi Ryan, Thank you for your lovely review, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Aug 2020
Response from Hygate Motor Lodge on 18 Aug 2020
Thank you for your lovely rating and we look forward to seeing you again in the near future. Kind Regards

6/10 Okay

Becky, Auckland

Travelled with group
Liked: Cleanliness, amenities
Arriving back to the motel in the late afternoon there was a physical fight which resulted in two people being arrested with the police onsite for approx 1 hour, and subsequent follow up visits during the evening which made me feel safer. I would not stay here alone. I was relieved our unit was towards the front as I did not have to pass those involved in the violence. The unit was as pictured. Very clean and spacious. I feel for management during this difficult year and wish them all the best, however it was the public who called the police.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Friendly helpful
Wonderful friendly helpful staff appreciated helping secure my motorbike
Stayed 1 night in Jun 2020
Response from Hygate Motor Lodge on 5 Aug 2020
HI There, Thank you for your lovely review, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
Won’t be back. Terrible stay. Police, constant noise - cars coming and going all night, loud occupants. Obviously providing temp accommodation. Hygate should not be offering to provide any accommodation to paying public if their hotel is full of the current cliental.
Stayed 3 nights in Jul 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities
I was disappointed, there was a smell in the room, the TV remote didn't work, the heat pump didn't work and the towels looked old. And the noises that kept coming and going all night from other people, from what looked like, are living there, was too much. Got no sleep! wouldn't stay there again.
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice stay
Nice big rooms. Lovely spaced shower and deep spa bath. Beds were comfy and full sky tv.
Stayed 1 night in Jun 2020
Response from Hygate Motor Lodge on 30 Jun 2020
Hi there, Thank you for your lovely review, our team are proud to have met your expectations and look forward to seeing you again in the near future. Kind Regards

6/10 Okay

Sam, New Zealand

Liked: Cleanliness
Disliked: Amenities
Great and efficiant heat pump! PRIMO! some interesting characters staying there also, bit of ;traffic' through the evening, some commotion from other 'guests'...
Stayed 2 nights in Jun 2020
Response from Hygate Motor Lodge on 30 Jun 2020
HI Sam, Thank you for your valuable feedback, our team is proud to have met your expectations and we look forward to seeing you again in the future.

6/10 Okay

PC, Auckland

Travelled with group
Jetted tub Included in the room. Separate bedroom with 2 single beds.
Stayed 1 night in Jun 2020
Response from Hygate Motor Lodge on 23 Jun 2020
Hi there, Thank you for your great review, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, room comfort
Walking distance to stadium. Room clean and tidy
Handy location to FMG stadium. Room clean and comfortable
Stayed 1 night in Jun 2020
Response from Hygate Motor Lodge on 23 Jun 2020
Hi Lianne, Thank you for your wonderful review, our team are proud to have met your expectations and we look forward to seeing you in the near future. Kind Regards

2/10 Terrible

CJohnston, Wanganui

Travelled with partner
Disliked: Cleanliness
My partner & I travelled 5 hours to stay the night in Hamilton for his birthday. In our room there was sticky residue on the floor by the bin, the filter in the air-conditioner/heat pump was FILTHY & looked liked it'd never been cleaned (I am asthmatic so that's a problem), and there were ants in the bathroom around the sink & in the face-towels! (We took photos of all of the above). I called the front desk immediately & they said they would be over in "less than 5 minutes" to "have a look". 35minutes later they arrived they said "oh, they're dead" - of course they were by then, my partner had killed them(!!!) - and they said they would see if they had another room available for us. Long story short they eventually told us they could move us next door to a cheaper & smaller room & we said that was fine as long as they reimbursed us the difference in price. All of a sudden they had another room of the same price of our original room. After all of that flaff we finally moved to the new room to find another filthy air filter (my partner shouldn't be scrubbing a filter on his birthday night!), hair in the bathroom, flies & a rusty toilet brush. By this point we were exhausted & had enough of the lack of customer service, help or consideration. We will NEVER go back!
Stayed 1 night in Jun 2020

4/10 Poor

Susan, New Zealand

Business traveller, Travelled with partner
Really lowsy towels youd expect to see at your stingy grandmothers house. .
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Probably the worst experience i've ever had staying in a motel. Seems they have long term residents staying with them, which is fine, but our family was immediately next door to a room which was having a loud party. Called reception at 12.30am to ask if something could be done and nothing changed. Finally at 4.30 the music and door slamming stopped. We drove past days later and the
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Hygate Motor Lodge on 2 Jun 2020
Thank you for your rating Kind Regards

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Monique

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2020
Response from Abir on 15 Jan 2020
Hi there, Thank you for your lovely review, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

8/10 Good

Anonymous

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The Hygate Motor lodge is next to and works with Beetham lodge, which I was unaware of when booking and checking it. I was given a room within the Beetham lodge rather than the Hygate lodge, which was unexpected and caused a bit of confusion. The room was good enough though, which is the most important thing.
Stayed 2 nights in Nov 2019
Response from Abir on 8 Dec 2019
We are sorry for the inconvenience. We will work on that to fix the problems you mentioned.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet was fast and sky channel has movies. Thank you, I really enjoyed my stay.
Stayed 1 night in Oct 2019
Response from Hygate Motor Lodge on 4 Nov 2019
Hi there, Thank you for your lovely review, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hygate Motor Lodge on 4 Nov 2019
Hi there, thank you for your wonderful rating, our team are proud to have met your expectations and we look forward to seeing you again in the near future. Kind Regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have stayed there plenty of times in previous years always a great stay. But this time not what we expected it’s turned into a halfway house really disappointed
Stayed 1 night in Oct 2019
Response from Abir on 8 Dec 2019
We are sorry for the inconvenience. We will work on that to fix the problems. Thank you for your valuable feedback, next time we will definitely offer the room with great facilities.

4/10 Poor

AM, Wairarapa

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Toilet cistern had huge crack through it. Bathroom smelt - possibly the drain? A lot of general wear and tear that needed addressing.
Stayed 1 night in Oct 2019
Response from Hygate on 9 Nov 2019
We are sorry for the inconvenience. My apologizes. We will work on that to fix the problems you mentioned. Thank you for your valuable suggestions. next time will offer the room with grate facilities.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and well thought out. A bit of traffic noise as unit right next to road, but for the price couldn’t fault.
Stayed 1 night in Aug 2019
Response from Hygate Motor Lodge on 12 Aug 2019
Hi there, Thank you for your wonderful review, Our team are proud to be able to meet your expectations and we hope to see you again in the near future. Kind Regards

10/10 Excellent

Ozandenz, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and handy. Loved the welcome text we received the day prior to arrival. Immaculate inside. Only complaint was the poor quality tea and hard pillows.
Stayed 1 night in Jun 2019
Response from Hygate Motor Lodge on 1 Jul 2019
HI there, thank you very much for you wonderful and valuable feedback, we will try to improve the quality and comfort in the future and we look forward to seeing you again in the near future. Kind Regards

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Hygate Motor Lodge on 21 Jun 2019
HI there, thank you for your wonderful rating, we are glad to have meet your expectations and look forward to seeing you again in the future. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a pleasant surprise. The exterior of the motel is a bit non-descript but the rooms have excellent amenities. Large bathroom, comfortable beds, friendly staff,
Stayed 1 night in Jun 2019
Response from Hygate Motor Lodge on 11 Jun 2019
Hi there, Thank you for your valuable feedback, our team are proud to have meet your expectations. We hope to see you again in the near future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The unit is clean and in good condition. The motel is suitably located.
Stayed 1 night in Jun 2019
Response from Hygate Motor Lodge on 10 Jun 2019
Hi there, Thank you for your lovely review, our team are proud to have meet your expectations and hope to see you again in the near future. Kind Regards

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The doors were very hard to get in.. Soap everywhere. Rusted lights Hair in the bath
Stayed 1 night in May 2019
Response from Abir on 8 Dec 2019
We are sorry for the inconvenience. We will work on that to fix the problems. Thank you for your valuable feedback, next time we will definitely offer the room with great facilities.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were booked in for the studio unit in 1A which was closest to the main road a little noisy but was okay...The bed was hard as and the pillows were just as bad very uncomfortable sleep which was a bummer but from apart from that no real complaints check in was easy
Stayed 3 nights in May 2019
Response from Hygate Motor Lodge on 15 May 2019
Hi there, Thank you for your valuable feedback, we apologize for the discomfort of the bed. We will look into the comfort of the bed in the near future and a hope to see you again in the near future. Kind Regards

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Hygate Motor Lodge on 25 Apr 2019
Hi There, Thank you for you lovely review, we look forward to seeing you again in the near future. Kind Regards