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Reviews of Heartland Ambassador Hotel Hamilton

3 out of 5
Heartland Ambassador Hotel Hamilton
86 Ulster Street, Whitiora, Hamilton, Waikato

Reviews

8.2

Very good

Rating 10 - Excellent. 359 out of 970 reviews" "
Rating 8 - Good. 393 out of 970 reviews" "
Rating 6 - Okay. 138 out of 970 reviews" "
Rating 4 - Poor. 49 out of 970 reviews" "
Rating 2 - Terrible. 31 out of 970 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JIGAR MAHENDRAKUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and close to lots of facilities.
Stayed 1 night in Apr 2024
Response from Emma on 11 Apr 2024
Hello Jigar Thankyou for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon. Kind regards

10/10 Excellent

Manjula

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Prasad on 7 Apr 2024
Hi Manjula, Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to welcome you back soon at Heartland Hamilton soon. Kind regards, Prasad.

10/10 Excellent

JIGAR MAHENDRAKUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and availability of car park and comfortable stay
Stayed 1 night in Apr 2024
Response from Prasad on 7 Apr 2024
Hi Jigar, Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to welcome you back soon at Heartland Hamilton soon. Kind regards, Prasad.

6/10 Okay

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy and curtains very thin so room not dark due to pool lighting. Pillows nice and staff lovely
Stayed 2 nights in Mar 2024
Response from Prasad on 25 Mar 2024
Hi Sara, Thank you for taking the time to review our property, we appreciate your feedback. I will pass on your comments to the team. Kind regards, Prasad.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Close to shops and city
Stayed 2 nights in Mar 2024
Response from Prasad on 11 Mar 2024
Hi David, Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to see you back at Heartland Hamilton soon. Kind regards, Prasad.

10/10 Excellent

Chris

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Was a great family friendly location
Stayed 1 night in Mar 2024
Response from Prasad on 11 Mar 2024
Hi Chris, Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to see you back at Heartland Hamilton soon. Kind regards, Prasad.

10/10 Excellent

Salevao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location Friendly staff
Stayed 1 night in Mar 2024
Response from Prasad on 8 Mar 2024
Hi Salevao,Thank you for your lovely review! We're delighted to hear you enjoyed your stay with us. I will pass your feedback onto our team. We hope to see you back soon. Kind regards, Prasad.

8/10 Good

Charmaine

Travelled with family and small children
Liked: Staff & service
Very noisy with traffic and sirens. close to Pak n sav, friendly staff
Stayed 1 night in Mar 2024
Response from Prasad on 8 Mar 2024
Hi Charmaine,Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to see you back at Heartland Hamilton soon. Kind regards, Prasad.

8/10 Good

Sunil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 4 people in a motel room. Staff was always cheerful & helpful. One of the staff guy helped us when we were struggling carrying our big bags to the 1st floor. Rooms were of perfect size with a small dining table, small kitchen, comfortable beds. Tub shower was too high and difficult for the old people in our group to climb up and down, thou not a problem for not-old-people. Stand-in shower would have been great. Bathroom was clean and shower water pressure is very good (not many hotels have that in the US). Plenty of parking onsite. Subway, gas station & a huge supermarket are just opposite the street. There are pizza, food options close to the hotel (3-5 mins driving distance) We had breakfast at the hotel restaurant and it was quiet good and filling thou it takes quiet some time to get it, so plan to go early if you are on a schedule. Would definitely stay here if we return to Hamilton in future. We drove to Hobbiton, Te Puia, Tauranga from here over the course of our holidays.
Stayed 3 nights in Feb 2024
Response from Prasad on 29 Feb 2024
Hi Sunil, Thank you for your lovely review! We're delighted to hear you enjoyed your stay with us. I will pass your feedback onto our team. We hope to see you back soon. Kind regards, Prasad.

10/10 Excellent

Kristen, Las Cruces

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient!
Stayed 1 night in Feb 2024
Response from Prasad on 17 Mar 2024
Hi Kristen,Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to see you back at Heartland Hamilton soon. Kind regards, Prasad.

10/10 Excellent

Toni

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay loved the swimming pool and spa was great also to have a lovely shower and bath definitely will stay again. Also very quiet and safe felt like we had the place to ourselves.
Stayed 1 night in Feb 2024
Response from Prasad on 17 Feb 2024
Hi Toni, Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to see you back at Heartland Hamilton soon. Kind regards, Prasad.

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Prasad on 12 Feb 2024
Hi Tom, Thank you very much for taking the time to review our property, we appreciate your feedback. We hope to see you back at Heartland Hamilton soon. Kind regards, Prasad.

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice property & stay, clean & tidy with a lovely pool.
Stayed 1 night in Feb 2024
Response from Prasad on 6 Feb 2024
Hi Jasmine,Thank you for taking the time to review our property, we appreciate your feedback. Nice to hear that you enjoyed your stay here with us.Kind regards, Prasad.

10/10 Excellent

Kelcey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat dated, but room was very clean and spacious, beds were comfy, and we were able to enjoy wine and sun on the balcony while our son played in the pool below. Very family friendly and great for the price.
Stayed 1 night in Jan 2024
Response from Emma C on 1 Feb 2024
Hello Kelcey Thank you for taking the time to review our property, we appreciate your feedback. Nice to hear that you enjoyed your stay here with us.

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, staff & service
This property is older and partly updated. A bit of amaze but functional. It was clean.
Stayed 1 night in Jan 2024
Response from Emma C on 1 Feb 2024
Hello Laurie thank you for taking the time to review our property, we appreciate your feedback Kind regards

10/10 Excellent

Mélanie

Stayed 3 nights in Jan 2024
Response from Emma C on 21 Jan 2024
Hello Mélaniethank you for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon.

8/10 Good

Kamlesh

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, neat and tidy. Dining staff and meal options were great.
Stayed 1 night in Jan 2024
Response from Emma C on 21 Jan 2024
Hello Kamlesh Thank you for taking the time to review our property, we appreciate your feedback, I will pass your comments to our team.

10/10 Excellent

GUO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prasad. on 16 Jan 2024
Hi Guo, thank you for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon. Kind regards, Prasad.

6/10 Okay

Syeda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I liked the property location and clean condition. However the property had very little privacy. Windows had no blinds or netting. People walking to their units were peaking into our unit from the kitchen and bathroom windows. I found the place to be very noisy. Many rooms were being used for emergency housing.
Stayed 1 night in Jan 2024
Response from Prasad on 15 Jan 2024
Hi Syeda,Thank you for your feedback, we appreciate you taking the time to review our property. Please be advised that we don't provide Emergency Housing. Kind regards,Prasad Lad.

8/10 Good

Keryn

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Prasad on 19 Jan 2024
Hi Keryn, thank you for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon. Kind regards, Prasad.

10/10 Excellent

Sharmayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly Would stay here again. Convenient, made feel welcomed on arrival. Room was spacious
Stayed 2 nights in Jan 2024
Response from Emma C on 14 Jan 2024
Hello Sharmayne thank you for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon.

8/10 Good

Marc

Stayed 1 night in Jan 2024
Response from Emma C on 1 Feb 2024
Thank you for taking the time to review our property, we appreciate your feedback.

10/10 Excellent

Lee

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the layout of the room, there was 3 adults and 2 kids and it was definitely family friendly, the hot spa was not available for our stay as it just had a clean and refill but the kids loved the pools its got there. We will definitely stay again. The lady at the front desk at check in waz so lovely and helpful.
Stayed 1 night in Jan 2024
Response from ... on 9 Jan 2024
Hi LeeThank you for your lovely feedback.I will pass on to the front desk lady your feed back.We look forward to your next visit.RegardsHHH

8/10 Good

Karen

Travelled with family
Liked: Amenities
Good lication
Stayed 4 nights in Dec 2023
Response from Prasad on 8 Jan 2024
Hi Karen,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit. Kind regards, Prasad Lad

10/10 Excellent

Gordon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, safe, quiet, convenient and affordable. Very tidy and clean motel unit. Easy parking in front of unit. Free ice cream for kids on new year's eve. One minor blemish was some under-cleaned and wet dishes were put back into the shelf before we arrived. Other than that, the stay was very relaxing and enjoyable. Would recommend. Thank you.
Stayed 1 night in Dec 2023
Response from Prasad on 8 Jan 2024
Hi Gordon,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit. Kind regards, Prasad Lad

8/10 Good

Harleen

Stayed 1 night in Jan 2024
Response from Emma C on 1 Feb 2024
Thank you for taking the time to review our property, we appreciate your feedback.

6/10 Okay

joemar

Poor WiFi connection
Stayed 1 night in Jan 2024
Response from Prasad on 8 Jan 2024
Hi joemar,Thank you for your feedback, we appreciate you taking the time to give our property a review. We are currently working on, to resolve our WiFi issue. We hope to welcome you back again on your next visit. Kind regards, Prasad Lad.

10/10 Excellent

HANNA

Stayed 1 night in Dec 2023
Response from Prasad on 1 Jan 2024
Hi Hanna,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

10/10 Excellent

Rangi

Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here was really comfortable quiet and friendly staff would definitely stay again
Stayed 2 nights in Dec 2023
Response from Prasad on 1 Jan 2024
Hi Rangi, Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit. Kind regards, Prasad Lad

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very child friendly they were given free ice creams!
Stayed 1 night in Dec 2023
Response from Emma on 1 Feb 2024
Hello Susan thanks very much for your feedback, we hope to welcome you back soon.

6/10 Okay

Shraddha

Travelled with family and small children
Liked: Staff & service
The property is a bit more dated and needs some upgrades. Breakfast options were not cost efficient for a family of four.
Stayed 1 night in Dec 2023
Response from Emma C on 29 Dec 2023
Hello ShraddhaThank you for taking the time to review our property, we appreciate your feedback. Currently we are running our kids eat free promotion until the 26th January. We do hope to welcome you back soon

10/10 Excellent

Jess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here, the pool was great for the kids and they were even giving out free ice cream on cones. The place was clean and beds were comfortable. I pups definitely stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Niranjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma C on 27 Dec 2023
Hello Niranjan Thank you for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Joy, Rangitikei

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying at the Heartland Ambassador Hotel in Hamilton. It is close to town. Supermarket and other food shops across the road. Large rooms to accommodate guests. Good facilities.
Stayed 1 night in Dec 2023
Response from Emma C on 27 Dec 2023
Hello Joy Thank you for taking the time to post feedback about your stay. We hope to welcome you back soon.

10/10 Excellent

Raja Abdul

Stayed 2 nights in Dec 2023
Response from Prasad on 20 Dec 2023
Hi Raja,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

8/10 Good

Kai Keng

Stayed 1 night in Dec 2023
Response from Prasad on 22 Dec 2023
Hi Kai,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were large and comfortable. Beds were great.
Stayed 1 night in Dec 2023
Response from Prasad on 20 Dec 2023
Hi Lucinda,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was excellent.. nice view as well
Stayed 1 night in Dec 2023
Response from Prasad on 20 Dec 2023
Hi,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

8/10 Good

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient hotel near CBD
I have stayed in the Heartland Ambassador many times. It is clean, comfortable and centrally located, handy to the CBD as well as Hamitlon West. There is a restaurant on site but also the likes of Subway and KFC right opposite as well as Pak n Save supermarket. A 10-15 minute walk gets you right in the CBD with all the bars and restaurants along and just off the southern end of Victoria St.
Stayed 1 night in Dec 2023
Response from Emma C on 11 Dec 2023
Hello Donaldthank you for taking the time to review our property, we appreciate your feedback and hope to welcome you back soon

6/10 Okay

Kellie

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Emma C on 11 Dec 2023
Hello Kellie Thank you for taking the time to review our property, we appreciate your feedback.

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
booked as we were going to free style kings show at the stadium, short walk, always love staying here, we book the motel units as they have lots of room to move around, beds are super comfortable and the kids love the pool and hot tub, we also added breakfast this time and we will be booking it again next time not the hugest selection but it had everything we wanted plus more and the food was really tasty thank you
Stayed 1 night in Nov 2023
Response from Prasad on 23 Nov 2023
Hi Robbie,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

4/10 Poor

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Alot older and out dated then expected but clean. Stay would have been fine if it werent for the people what i presume was emergency housing. Loud and rude until early hours of the morning. And a huge! Spotlight shining right in our wind. No sleep for 2 nights. Not too happy.
Stayed 1 night in Nov 2023
Response from Emma C on 21 Nov 2023
Hello Christine Thank you for taking the time to review our property, we appreciate your feedback. Please be assured we do not accept emergency housing at our property. I will have our team follow up with your comments

8/10 Good

Kevin

Stayed 1 night in Nov 2023
Response from Emma C on 21 Nov 2023
Thank you for your feedback, we appreciate you taking the time.

10/10 Excellent

Tae Yeong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emma C on 21 Nov 2023
Thank you for your feedback, we appreciate you taking the time.

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Prasad on 9 Nov 2023
Hi James,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Prasad on 9 Nov 2023
Hi Ronald,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Emma C on 5 Nov 2023
Hello Paul Thank you for taking the time to review our property, we appreciate your feedback.

6/10 Okay

Stewart

Stayed 1 night in Oct 2023
Response from Prasad on 31 Oct 2023
Hi Stewart,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

6/10 Okay

A M

Liked: Cleanliness, staff & service
Nice comfortable bed, but, bathroom tap made a loud noise when we used it.
Stayed 1 night in Oct 2023
Response from Prasad on 23 Oct 2023
Hi Alan,Thank you for your feedback, we appreciate you taking the time to give our property a review. I will pass on your maintenance comments to the team. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad

10/10 Excellent

Afaf

Liked: Cleanliness, staff & service, property conditions & facilities
Good swrvice. Very clean. Perfe t for family with kids. They provide all amenities in room including microwave, toaster, iron, hair dryer, Tv etc
Stayed 3 nights in Oct 2023
Response from Prasad on 22 Oct 2023
Hi Afaf,Thank you for your feedback, we appreciate you taking the time to give our property a review. We hope to welcome you back again on your next visit.Kind regards, Prasad Lad